Customer Success Manager at Lumafield | San Francisco

About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.

About ReductoAt Reducto, we empower AI teams to seamlessly ingest real-world enterprise data with unparalleled accuracy. Our innovative solutions unlock vast amounts of enterprise data—ranging from financial statements to health records—previously trapped in unstructured formats like PDFs and spreadsheets. By training vision models to interpret documents as humans do, we enable the development of products, training of models, and automation of processes at scale.Having experienced exponential growth, with a remarkable 7x year-over-year revenue increase, we collaborate with hundreds of companies, including leading AI teams such as Harvey, Vanta, and Scale, as well as major enterprises like FAANG and top trading firms.Backed by over $100 million from top-tier investors including A16z, Benchmark, and First Round Capital, we are in search of a talented Product Engineer to join our dynamic team.The RoleAs a Product Engineer, you will be instrumental in developing features that empower our customers to design, build, test, and evaluate their essential document workflows. Our mission is to democratize access to document data for everyone, regardless of their technical background. You will contribute to creating a comprehensive product suite that spans from document storage to the seamless export of parsed data for various applications. Your work will encompass everything from interactive document viewers to data extraction workflows, crafting user experiences that simplify complex AI functionalities.

About UsAt Reducto, we empower AI teams to accurately process real-world enterprise data. Our cutting-edge solutions unlock vast amounts of unstructured data—ranging from financial documents to health records—by training vision models to interpret these files intuitively, similar to human comprehension. This capability allows for scalable product development, model training, and process automation.With an impressive 7x year-over-year revenue growth, we collaborate with hundreds of leading organizations, including top AI teams and major enterprises. Our success is backed by over $100 million in funding from renowned investors such as A16z, Benchmark, and First Round Capital. We are seeking a dedicated Solutions Engineer to leverage our momentum and enhance our go-to-market strategies.The OpportunityJoin Reducto's solutions team as a key player in our customer engagements, facilitating sales and implementations with your technical prowess. You will serve as a vital link between our go-to-market and engineering teams, addressing the intricate needs of our enterprise clients. Your contributions will help shape the future growth of our organization.

Join the Reducto Team as a Support EngineerAt Reducto, we empower AI teams to seamlessly integrate real-world enterprise data with unparalleled accuracy. Our innovative technology unlocks vast amounts of unstructured data, from financial documents to health records, enabling vision models to interpret these resources just like a human would. This capability allows businesses to develop products, train models, and automate processes efficiently.We are experiencing exponential growth, having increased our revenue by 7x year-over-year, and proudly collaborate with a diverse range of clients, from leading AI organizations like Harvey and Vanta to major enterprises including FAANG companies and top trading firms.Backed by over $100 million from prestigious investors such as A16z, Benchmark, and First Round Capital, we are expanding our team and looking for a dedicated Support Engineer.

At Reducto, we empower AI teams by enabling them to extract and utilize real-world enterprise data with unparalleled precision. Many valuable enterprise data types, including financial statements and health records, are often trapped in unstructured formats like PDFs and spreadsheets. Our advanced vision models mimic human reading capabilities, allowing teams to innovate, train AI models, and automate workflows seamlessly.Having experienced remarkable growth—an impressive 7x revenue increase year-over-year—Reducto has forged partnerships with hundreds of organizations, including top AI teams such as Harvey, Vanta, and Scale, alongside esteemed enterprise clients from FAANG and premier trading firms.We are proud to have secured over $100 million in funding from leading investors like a16z, Benchmark, and First Round Capital.The RoleAs the Executive Assistant to the CEO, you will be instrumental in ensuring the CEO remains focused and operates at maximum efficiency during this phase of rapid expansion. You will oversee the CEO’s email and calendar with considerable autonomy while dedicating approximately 10 hours per week to the effective operation of our San Francisco office. This position is built on trust, where your judgment and discretion will significantly influence how the CEO allocates their most precious resource: time.Key Responsibilities:Manage the CEO's inbox and calendar comprehensively, handling emails, drafting responses, scheduling meetings, and prioritizing tasks effectively.Proactively optimize and protect the CEO's schedule, resolving conflicts, creating time buffers, and ensuring dedicated focus periods.Organize logistics for both internal and external meetings, including preparing agendas, pre-reads, and following up on action items.Coordinate travel arrangements as necessary, including flights, accommodations, and detailed itineraries.Devote around 10 hours each week to managing office operations, overseeing supplies, vendor relations, facilities coordination, and fostering an excellent in-office experience for the team.Engage in various ad hoc projects and administrative tasks to ensure the leadership team can function smoothly and efficiently.Ideal Candidate:You maintain an exceptional standard for quality, accuracy, and discretion, treating the CEO's communications and schedule with the utmost care.You are a forward-thinking individual who anticipates needs, identifies potential issues early, and consistently follows through with minimal prompting.You possess over 4 years of experience supporting a CEO or C-suite executive, preferably in a fast-paced technology environment.

About ReductoAt Reducto, we empower AI teams to seamlessly integrate real-world enterprise data with unparalleled precision.Much of the vital enterprise data—from financial reports to healthcare records—remains trapped in unstructured formats like PDFs and spreadsheets. Our innovative vision models enable these documents to be read just as a human would, facilitating product development, model training, and process automation on a grand scale.Having achieved remarkable growth, with a 7x year-on-year revenue increase, we proudly serve hundreds of clients, including top AI teams such as Harvey, Vanta, Scale, and major enterprises like FAANG and leading trading firms.With over $100 million raised from premier investors including A16z, Benchmark, and First Round Capital, we are on the lookout for a talented Lead Product Engineer.The RoleAs our Lead Product Engineer, you will be at the forefront of defining and developing features and platforms that drive our customers' essential business workflows. Collaborating closely with our founders and leadership, your mission will be to make document data accessible to everyone—from developers to non-technical users. You will create a comprehensive suite of products that allows clients to extract the data they need from their documents in the formats they require. Your responsibilities will include developing interactive document editors and intuitive interfaces for managing large datasets. In addition to shaping the product roadmap, you will help foster a culture focused on building outstanding products.

Join us at reducto as a Founding Product Manager in our San Francisco office, where you'll play a pivotal role in shaping our product vision and strategy. Collaborate with cross-functional teams to create innovative solutions that meet customer needs and drive business growth. Your expertise will guide product development from conception to launch, ensuring alignment with our company goals.

Join Reducto as a Machine Learning EngineerAt Reducto, we empower AI teams to harness real-world enterprise data with unparalleled precision.Much of the enterprise data—ranging from financial documents to healthcare records—remains trapped in unstructured formats such as PDFs and spreadsheets. Our vision models are designed to interpret these documents in a human-like manner, enabling the development of innovative products, training of machine learning models, and automation of processes on a large scale.Our rapid growth is a testament to our success, having achieved a staggering 7x year-over-year revenue increase, collaborating with numerous companies from prominent AI teams like Harvey, Vanta, and Scale to major enterprises including FAANG and leading trading firms.With over $100 million raised from esteemed investors such as A16z, Benchmark, and First Round Capital, we are on the lookout for a talented Machine Learning Engineer to assist in training and deploying models crucial for our core product's success.

About ReductoReducto is revolutionizing the way AI teams access real-world enterprise data with unparalleled precision.Most enterprise data—from financial reports to health documentation—exists in unstructured formats like PDFs and spreadsheets. Our innovative vision models are trained to interpret these documents as a human would, enabling the development of products, training of models, and automation of processes at scale.We have experienced remarkable growth, with our revenue increasing 7x year-over-year, and currently collaborate with hundreds of leading AI teams (including Harvey, Vanta, Scale) as well as major enterprises (FAANG, top trading firms).Having secured over $100 million in funding from esteemed investors such as A16z, Benchmark, and First Round Capital, we are on the lookout for a founding Business Development Representative.The OpportunityAs an integral member of our Go-To-Market (GTM) team, you will spearhead our outbound strategy and be pivotal in generating leads during this exciting phase of growth. This role offers a clear advancement path to an Account Executive position as our GTM organization evolves.We would love to meet you if the following resonates:You’re Resourceful: You demonstrate tenacity and creativity in connecting with potential customers. You don’t merely adhere to playbooks; you create them. We seek someone who identifies opportunities that others overlook and is willing to conduct innovative experiments to validate new outreach channels.You Understand Technical Buyers: With 2+ years of experience as a BDR or in a growth-oriented role, preferably selling technical products to technical buyers, you are adept at navigating this landscape.You Communicate Effectively: You have a knack for speaking the language of technical buyers and can quickly discern their needs. Your written and verbal communication skills are exceptional.You Are Organized and Process-Driven: Your organizational skills are outstanding, as you adhere to strict processes to maintain CRM integrity and track the experiments you conduct and their outcomes.You Are Familiar with Sales Development Best Practices: This isn’t your first experience in sales; you have explored various tools, know the messaging best practices, and understand how to scale an outbound initiative without cluttering your inbox.Your Core Responsibilities Will Include:80% of Your TimeDesigning and implementing innovative outbound campaigns to cultivate qualified leads.Establishing and optimizing new lead generation channels through content and marketing strategies.

Join comfy-org as our Founding Customer Success Manager, where you will play a pivotal role in shaping our customer engagement strategies. In this dynamic position, you will work closely with our initial clients, ensuring their success and satisfaction through our services and products. Your insights will directly influence the development of our customer support processes, making this an exciting opportunity to contribute to our team's growth.

About ReductoAt Reducto, we empower AI teams to harness real-world enterprise data with unparalleled precision. Our innovative solutions unlock the potential of unstructured data, transforming it from complex formats like PDFs and spreadsheets into actionable insights. By training advanced vision models, we enable the development of robust products, facilitate model training, and automate processes at scale.Our rapid growth—7x year-over-year revenue increase—has positioned us as a trusted partner for numerous companies, from leading AI innovators like Harvey and Vanta to industry giants such as FAANG and top trading firms. Having secured over $100 million in funding from prestigious investors including A16z, Benchmark, and First Round Capital, we are excited to expand our team with a Business Operations Associate to refine and enhance our operational functions.The OpportunityWe value ambition and talent above all else. If you believe you can contribute to our mission, we encourage you to apply even if you don't see a perfectly aligned role!

About ReductoAt Reducto, we empower AI teams to harness real-world enterprise data with unmatched precision. Our innovative solutions enable the extraction of valuable insights from traditionally unstructured formats such as PDFs and spreadsheets, allowing organizations to automate processes and develop cutting-edge products efficiently.In just a short period, we have achieved remarkable growth, increasing our revenue by 7x year over year. Our client portfolio includes a diverse range of companies, from top-tier AI teams like Harvey, Vanta, and Scale to leading enterprises within the FAANG group and the top three trading firms.With over $100 million raised from esteemed investors including A16z, Benchmark, and First Round Capital, we are now looking for a Head of Finance who will be instrumental in building our finance function and driving our next phase of expansion.The RoleWe are seeking a dynamic Head of Finance to lead and scale our financial operations during a time of rapid growth. This is a unique opportunity to join a well-funded startup that is already making waves in the AI sector as a senior finance leader.You will collaborate closely with the founders to establish a world-class finance department, implement scalable processes and systems, and deliver critical financial insights that will guide strategic decision-making as we scale from mid-seven figures to eight figures and beyond. This role is ideal for an individual who has navigated hypergrowth and is ready to construct a finance organization from the ground up.What You'll DoOversee all financial operations, including accounting, financial planning & analysis (FP&A), and strategic planning.Develop and lead financial planning processes encompassing budgeting, forecasting, and board reporting.Establish strong financial controls, systems, and processes that can scale with business growth.Collaborate with leadership on strategic decisions regarding pricing, unit economics, and resource distribution.Manage relationships with investors, auditors, banks, and other financial stakeholders.Build and scale the finance team in alignment with our growth trajectory.Provide data-driven insights that inform business decisions across the organization.Lead fundraising efforts and mergers & acquisitions when appropriate.What We're Looking ForExperience in an earlier-stage startup (Series A-C) where you built the finance function through hypergrowth to a team of 100-200+ people.Demonstrated ability to develop financial strategies that support rapid growth and scale.Strong analytical skills and a data-driven mindset.Excellent communication and leadership abilities.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.

The RoleJoin Otter.ai as a Customer Success Manager and play a pivotal role in enhancing our Customer Success team. Reporting to the Senior Manager of Customer Success, you will be instrumental in crafting and executing strategies aimed at customer adoption, retention, and growth, all while consistently surpassing performance targets. Your combination of strategic foresight and tactical expertise will be key in driving customer satisfaction and success.Your ContributionEngage proactively with customers, facilitating technical onboardings, training sessions, demonstrations, webinars, customized success plans, and Quarterly Business Reviews (QBRs).Assist in the development and improvement of internal tools, processes, documentation, playbooks, and materials to optimize customer success operations.Serve as a technical advisor to customers, providing both proactive and reactive support to address any technical challenges that arise.Collaborate closely with Product, Engineering, and Support teams to resolve customer issues promptly and effectively.Share critical insights with Sales, Growth, and Product teams, based on customer interactions, to promote ongoing improvement throughout the organization.Guide customers in adopting new products, empowering them to achieve long-term success and maximize the benefits of Otter.ai.

At Krea, we are pioneering the future of AI-driven creative tools tailored for artists, designers, and studios. Our vision is to create AI that is not only intuitive and controllable but also fundamentally enhances the creative process. We see AI as a transformative medium that encompasses text, images, video, sound, and even 3D art.We are in search of a Founding Customer Success Manager who will ensure our clients derive significant value from Krea. From initial onboarding to fostering deep and long-lasting adoption, you will collaborate closely with creative teams, guiding them through our workflows while serving as the vital link between customers, our product, and sales teams.

As a Customer Success Manager at Campfire, you will take charge of a diverse portfolio of customers, focusing on enhancing their experience, ensuring retention, and fostering long-term success. You will serve as the key liaison to finance and accounting teams, empowering them to extract measurable value from Campfire while confidently managing their core financial operations on our platform.Collaboration is key in this role, as you will work closely with Implementation, Product, Support, and Sales teams to deliver an exceptional customer experience and pinpoint opportunities for expansion and growth.Key ResponsibilitiesCustomer Ownership & SuccessOversee post-implementation success for your assigned customers.Cultivate robust relationships with Controllers, Accounting Managers, and Finance leaders.Drive customer adoption, engagement, and realization of value across accounts.Proactively monitor account health and identify potential churn risks.Lead Quarterly Business Reviews (QBRs), success planning, and regular check-ins.Retention & GrowthManage renewals for your designated book of business.Spot and support expansion opportunities (additional seats, modules, entities, geographical areas, and use cases).Collaborate with the Sales team to scope and finalize upsell and cross-sell opportunities.Maintain precise renewal forecasts and risk pipelines.Product Adoption & EnablementFacilitate customer enablement sessions and workflow optimization reviews.Assist in the rollout of new product features and modules.Ensure customers adhere to best practices and maximize their value from Campfire.Cross-Functional CollaborationWork closely with Implementation to ensure seamless handoffs and successful go-lives.Collaborate with Support and Product teams to resolve issues and escalate customer feedback effectively.Act as the voice of the customer internally to enhance processes throughout the customer lifecycle.

Your Role:Act as the customer advocate within our team, collaborating with internal stakeholders to identify services and processes that lead to outstanding product utilization, customer satisfaction, and loyal advocates.Develop metrics to assess customer relationships, shaping strategies that yield actionable insights such as loyalty and return on investment (ROI).Facilitate the creation of customer references and case studies.Oversee customer onboarding, training, and product adoption.Guide clients on leveraging our tools to achieve their business goals.Promote the use of Augment products from inception, identifying customization needs and further implementation opportunities.Guarantee the renewal of all customer contracts.

OverviewJoin us at Vitalize as a Customer Success Manager, where you will collaborate closely with the founders to drive success and ROI for our key clients, managing high-value accounts with significant patient capacity. In this role, you will begin as a hands-on contributor, diving deep into account management, data analysis, and escalation resolution, while also developing systems that empower our customers to thrive, renew contracts, expand their usage, and become advocates for our platform. As we grow, you will have the opportunity to build and lead a Customer Success team.About VitalizeVitalize is on a mission to transform hospital operations, which still rely on outdated processes like paper and spreadsheets. Our innovative platform automates staffing operations, providing clinical leaders with real-time decision support that reduces manual workloads, cuts labor costs, and maximizes patient capacity across healthcare systems. With labor costs accounting for approximately 60% of hospital expenses and over 20% of that being preventable, our solution is crucial for enabling health systems to operate more efficiently and sustainably.We are building the essential operating system for workforce management in hospitals, competing directly with traditional providers and gaining traction. Currently operational in over 20 hospitals, we are approaching eight figures in revenue and have experienced a 300% revenue increase in the last three months.Your ResponsibilitiesAs the Customer Success Manager, you will oversee the post-launch success of our top clients, managing executive relationships and shaping the ROI narrative while ensuring that clients fully grasp the value that Vitalize brings. You will serve as a player-coach, managing key accounts directly while also creating the frameworks, tools, and operational rhythms necessary for scaling the Customer Success function as we transition to our next growth phase.Collaborating with the founders, Deployment, and Customer Operations teams, you will ensure a proactive, data-driven approach to managing customer health and identifying expansion opportunities. Your role will be pivotal in defining what exemplary customer success looks like at Vitalize.

About UsAt thesirius, we are a rapidly expanding company backed by a16z Speedrun, dedicated to driving the success of premier consumer brands like Higgsfield and Promova. Our innovative team thrives at the intersection of technology and business, and we invite passionate professionals to join us in our growth journey.Position OverviewThe Customer Success Manager will be instrumental in ensuring our clients achieve their desired outcomes and maintain high satisfaction levels. As a trusted partner, you will enhance customer engagement, drive product adoption, and improve retention rates. Collaborating closely with our product, sales, and executive teams, you will significantly influence the customer experience and contribute to the product development process.Key ResponsibilitiesAct as the primary liaison for assigned customers, cultivating strong, enduring relationships.Facilitate the onboarding of new clients, offering customized support for a seamless implementation process.Proactively engage clients to enhance product adoption and maximize value realization.Track client health metrics, identify opportunities for account expansion, and address potential challenges.Collaborate with sales and product teams to communicate customer feedback and advocate for client needs.Conduct regular business reviews and nurture executive-level relationships within client organizations.Assist clients in meeting their objectives and proactively address challenges in a dynamic environment.Represent thesirius at industry events, showcasing our dedication to customer success.