About the job
At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that our team members—fondly referred to as Klaviyos—bring to our workplace every day. We believe that everyone deserves a fair opportunity to succeed and greatly value the unique insights that each individual contributes beyond traditional qualifications. If you find yourself closely aligned with our requirements but not an exact match, we still encourage you to apply. To discover more about life at Klaviyo and how we empower creators to take control of their destinies, please visit klaviyo.com/careers.
As a Customer Success Manager (CSM) at Klaviyo, you will play a pivotal role in driving both our success and that of our customers. We take our customers' success seriously, striving to provide exceptional support with unparalleled product knowledge and communication skills, while consistently exceeding customer expectations. We seek CSMs who are passionate about enhancing the experience of our customers as they scale their businesses with Klaviyo.
This position is ideal for individuals with a strong technical background, previous experience in email marketing, or general strategic marketing solutions. We are particularly interested in candidates who have a proven ability to devise creative solutions to unique challenges, thrive in dynamic environments, and are eager to leverage their skills to address customer needs using our software.
Your Impact
- Demonstrate a genuine passion for customer success, establishing yourself as a trusted advisor for approximately 40 clients.
- Create customized success plans to foster the adoption of the Klaviyo platform and ensure your clients reach their objectives.
- Identify and suggest additional Klaviyo products to enhance revenue generation for your customers.
- Proactively assess customer performance, resolve outstanding issues, and ensure consistent messaging and timely escalation.
- Collaborate cross-functionally with Onboarding, Customer Growth, and internal teams to fulfill customer goals and create an outstanding customer experience.
- Prioritize and devise a plan to address unresolved issues in a timely manner.

