About the job
Join Us in Shaping the Future — EquipmentShare is Seeking a Customer Success Manager
At EquipmentShare, our goal isn't just to fill a position — we aim to build the most exceptional team to create unprecedented solutions. Our mission is to revolutionize an industry that has lagged behind by empowering contractors and communities with cutting-edge technology, real-time support, and a dedicated team that genuinely cares.
We are currently looking for a Customer Success Manager at our Corporate Headquarters in Columbia, MO, and we seek a candidate who is enthusiastic about growing with us, bringing energy and motivation to their role, and contributing to the future of construction. This position offers the flexibility of being fully remote.
As a Customer Success Manager, you will be responsible for the post-sale customer experience, ensuring that measurable outcomes are achieved. You will serve as a strategic partner to your customers by aligning T3 with their business objectives, accelerating time-to-value, and fostering adoption, retention, and growth across your portfolio.
Key Responsibilities
- Manage a portfolio of clients and act as the primary post-sale contact.
- Develop and implement Customer Success Plans that align with customer objectives, use cases, and success metrics.
- Encourage product adoption through structured engagement strategies, including onboarding, pulse checks, monthly check-ins, and business reviews.
- Analyze customer health, usage, and feedback to proactively identify risks and opportunities.
- Facilitate value-driven discussions that connect T3 capabilities to ROI, efficiency, and operational success.
- Collaborate cross-functionally (Sales, Support, Product, O&E) to address challenges and enhance the customer experience.
- Act as the customer advocate by identifying product gaps, process inefficiencies, and areas for improvement.
- Recognize and drive expansion opportunities through increased product utilization and strategic alignment.
Why Choose EquipmentShare?
We do things differently, and we believe you will experience this from day one. Our people-first culture is backed by innovative technology. Our proprietary T3 platform not only powers our business but also makes your work safer, easier, and more connected. Whether you're driving, maintaining equipment, leading a branch, or closing deals — technology supports you, and you drive us forward.

