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Customer Success Manager at Coframe | SF Bay Area

CoframeSF Bay Area
On-site Full-time $112K/yr - $220K/yr

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Experience Level

Manager

Qualifications

To excel in this role, we seek candidates with strong interpersonal skills, a keen understanding of customer needs, and the ability to drive product adoption. Experience in customer success, account management, or related fields is highly valued.

About the job

At Coframe, we are pioneering the development of the world's first AI Growth Engineer. We envision a future where user interfaces transform from static code into dynamic entities that adapt, evolve, and personalize in real-time.

Why Join Coframe:

  • Exclusive Partnership with OpenAI: We stand as the sole marketing technology firm officially partnered with OpenAI. Our engineers collaborate directly with their team to co-train a model tailored for our unique applications, showcasing the exceptional technical expertise of our team.

  • Backed by Leading Investors: Our vision is supported by top-tier investors including Khosla Ventures, Nat Friedman (former GitHub CEO), and Rich Miner (co-founder of Android). Joining now provides a rare opportunity to be part of our journey before our Series A funding round.

  • Remarkable Team: Our founder is a seasoned entrepreneur with a track record of co-founding a unicorn alongside Tom Brady and guest lecturing on AI at Stanford. Our team also includes researchers from prestigious institutions behind some of the most popular open-source code generation projects globally.

  • Proven Success: Our flagship product utilizes proprietary generative AI technology that empowers our AI Agents to autonomously design, code, debug, and execute A/B tests and personalization campaigns. We have significantly increased testing speed, achieving $112.4M in incremental revenue for our customers within just six months.

Your Role:

  • Ensure Customer Success: Take charge of customer outcomes from onboarding through renewal and expansion, guaranteeing that clients achieve measurable ROI from Coframe.

  • Facilitate Product Adoption: Lead onboarding processes, conduct business reviews, and proactively seek ways to enhance product adoption and testing velocity within customer organizations.

  • Advocate for Customers: Act as the internal voice of the customer, collaborating with Product, Engineering, and Research teams to translate customer insights into actionable roadmap priorities.

  • Drive Revenue Growth: Identify and capitalize on upsell and cross-sell opportunities within your portfolio, taking ownership of net revenue retention targets.

  • Develop Best Practices: Aid in defining and refining Customer Success Manager processes, ensuring best practices are established and followed.

About Coframe

Coframe is a trailblazer in AI-driven growth solutions, committed to redefining user interfaces and enhancing customer experiences through innovative technology and strategic partnerships.

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