Customer Success Manager at Benchling | Boston, MA

At Later, we are revolutionizing influencer marketing by equipping brands with the tools and insights needed to create impactful campaigns. Our AI-powered platform, grounded in over a decade of proprietary data—including billions of social interactions and over $2.4 billion in verified influencer-driven purchases—empowers marketing teams to make informed decisions before launching their campaigns.We pride ourselves on fostering genuine creator relationships and providing expert guidance, allowing brands to effectively select the right influencers, manage campaigns seamlessly, and achieve significant growth in awareness, engagement, and revenue. Trusted by industry leaders such as Nike, Wayfair, Unilever, and Southwest Airlines, Later combines creativity with performance to ensure campaigns not only look good but also drive results. Learn more about us at later.com.About the RoleThe Creator Success Manager plays a pivotal role in driving revenue and nurturing relationships with high-value creators. This position focuses on implementing data-driven monetization strategies, maintaining strong partnerships, and proactively managing risks. You will be at the crossroads of creator collaboration, revenue enhancement, and product engagement.Your success will be measured not just by relationship management but by tangible revenue growth, creator retention, and your ability to transform insights into actionable strategies that empower creators to maximize their earnings and engagement over time.This role is an individual contributor position, characterized by high accountability, clear revenue targets, and significant cross-functional influence. Please note, this is not a customer support or campaign execution role.What You’ll DoStrategyDevelop and execute a comprehensive portfolio-level growth strategy to maximize creator revenue and retention.Identify monetization prospects, adoption challenges, and churn risks using performance and revenue analytics.Craft customized, data-driven growth plans for creators, focusing on experimentation and clear success metrics.Proactively adjust strategies in response to evolving creator behaviors and performance trends.Technical / ExecutionAchieve and exceed revenue and retention objectives across your portfolio.

Klaviyo is looking for a Customer Success Manager based in Boston, MA. This role centers on building strong relationships with clients and helping them get the most value from the Klaviyo platform. Role overview Customer Success Managers at Klaviyo focus on understanding each client's needs and ensuring they have a positive experience. The position involves guiding customers through the adoption of Klaviyo's tools and working closely with internal teams to develop solutions that fit each situation. What you will do Nurture and maintain client relationships Identify customer goals and challenges Encourage effective use of the Klaviyo platform Collaborate with other teams to deliver tailored support

Role overview The Customer Success Manager at Datadog builds and maintains relationships with a diverse customer base. This position focuses on guiding clients through onboarding, supporting them as they adopt new products, and identifying opportunities for upsell and cross-sell. Acting as a customer advocate, the manager works to ensure each client benefits fully from Datadog’s solutions and enjoys a positive experience throughout their journey. What you will do Guide customers through the onboarding process to set them up for success Encourage adoption of additional Datadog products and features Spot and pursue opportunities for upselling and cross-selling Act as a primary contact and advocate for customer needs Support customers in realizing ongoing value from the Datadog platform Work environment This role is based in Boston, Massachusetts, and follows a hybrid work model. Datadog emphasizes an office culture that encourages creativity and collaboration, while also supporting work-life balance and professional growth.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.

About UsUpGuard is at the forefront of revolutionizing cybersecurity management through AI-driven solutions. Following a successful US$75M Series C funding round, we are enhancing our infrastructure to handle an impressive 100 billion risk signals daily. This expansion is not merely about growth; it's a transformative approach to managing cyber risk on a global scale.Our Cyber Risk Posture Management (CRPM) platform is tailored for security teams, integrating security ratings, threat intelligence, and autonomous AI technology. We empower organizations to navigate the continuously evolving threat landscape effectively.At UpGuard, we are not just creating another cybersecurity tool; we are defining a new industry standard. Our team possesses the freedom and resources to develop world-class technology that meets the needs of clients worldwide.As we grow, our commitment to our customers remains steadfast. Our Customer Success team is dedicated to addressing the unique challenges our clients encounter daily. We are searching for passionate individuals who thrive on helping others, solving problems, and building lasting relationships. You will have a commercial perspective to identify growth opportunities within our customer accounts and enhance product adoption.Why This Role MattersWith our ongoing growth, we are looking for a Customer Success Manager to join our exceptional team. This role involves onboarding and empowering our customers. The ideal candidate will have experience leading customer interactions, be detail-oriented, articulate, and possess the ability to listen effectively while providing clear and actionable advice.As a Customer Success Manager, you will report to a Lead CSM and analyze your customers' pain points, working closely with them to alleviate these challenges using UpGuard technology. You will actively seek feedback from customers and colleagues to continuously improve our offerings while collaborating with clients globally from initial contact through successful deployment, gaining invaluable insights into various industries and institutions.

About DeleteMe:DeleteMe is at the forefront of proactive privacy protection, aiding security teams in minimizing their human attack surface by continually monitoring and eliminating exposed personal data (PII) from the open web. This crucial data is often exploited by threat actors to execute social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.As a rapidly expanding global SaaS enterprise, DeleteMe caters to both individual consumers and corporate clients. With over 100 million successful opt-out removals, we help our clients mitigate risks associated with identity theft, spam, doxxing, and various other cybersecurity threats. Our offerings include detailed privacy reports, continuous monitoring, and expert support for sustained protection.DeleteMe provides a scalable, managed defense layer for organizations' most vulnerable asset: their people. This is why 30% of the Fortune 100, leading technology companies, major banks, federal agencies, and U.S. states trust DeleteMe to safeguard their workforce.We are led by a committed and experienced team, driven by a compelling mission to empower consumers with privacy.Job SummaryThe Customer Success Manager will oversee and mentor a dedicated team of Customer Success Managers (CSMs) aimed at enhancing product adoption, customer retention, and growth for our most esteemed clients. This role demands a combination of leadership, strategic insight, and hands-on expertise in Customer Success. The successful candidate will be a staunch advocate for customers, possess exemplary communication skills, and demonstrate a history of managing high-performing teams in a dynamic environment.ResponsibilitiesTeam Leadership and Development:- Lead and mentor a team of CSMs, cultivating a culture of high performance, collaboration, and ongoing improvement.- Conduct regular one-on-ones, performance evaluations, and career development planning.- Create and implement onboarding and continuous training programs for the team.Customer Strategy:- Define and enhance the Customer Success strategy, encompassing customer segmentation, engagement models, and success metrics.- Analyze customer health data to pinpoint risks and opportunities, and craft proactive intervention strategies.

Role Overview Lumafield is looking for a Customer Success Manager in Boston, MA. This role centers on helping clients reach their goals and get the most from Lumafield’s solutions. The Customer Success Manager serves as a trusted advisor, working directly with customers to understand their needs and provide knowledgeable support. What You Will Do Onboard new customers and ensure a smooth introduction to Lumafield’s products Build and maintain long-term relationships with clients Collaborate with customers to understand their challenges and objectives Offer guidance and expert assistance to help clients succeed Identify and pursue opportunities for upselling and cross-selling within the product suite Promote customer satisfaction, retention, and growth Location This position is based in Boston, MA.

Become a part of REEKON Tools, where we empower the next generation of professionals in construction and home improvement to execute their projects with enhanced speed and precision. We are at the forefront of developing and launching groundbreaking hardware products across the power and hand tool sector, solidifying our position as a leader in the professional tools and equipment market.We are seeking a passionate and approachable content creator who can produce captivating and innovative content related to construction. This role will primarily focus on fostering personal interactions and crafting engaging short-format video content for our social media platforms.This is not your typical social media position; if you seek to create mundane graphics or standard product highlight videos, this role isn't for you. We aim to create viral videos that resonate with audiences, pushing creative boundaries and sometimes taking bold risks. You should be comfortable in front of the camera and engaging with audiences externally. As a content creator, you will enjoy significant autonomy and flexibility to craft dynamic new content.Since our inception in 2020, social media has been a cornerstone of REEKON Tools' marketing strategy. With an impressive viewership of tens of millions each month and a robust following across platforms like Instagram (895,000+ followers), TikTok (1,200,000+ followers), and YouTube (315,000+ followers), we stand as one of the most followed brands in the construction and home improvement industry. Our global community spans over 70 countries, delivering daily content that showcases product applications and features.No prior experience in construction or tool usage is required to thrive in this role.

At Real Chemistry, our mission goes beyond aspirations; we actively strive to create a healthier world every day. Our commitment to revolutionizing healthcare is driven by a unique combination of in-depth scientific knowledge, human-centered creativity, and AI-powered insights, creating an environment where innovation flourishes and our team is dedicated to making a meaningful impact. As a global agency, we offer a comprehensive range of services in healthcare communications and marketing, serving leading companies in the pharmaceutical and biotech sectors.Our culture at #LifeatRealChem is deeply rooted in our people. We believe in the power of collaboration and are devoted to excellence, both for our clients and our colleagues. Whether you are an experienced professional or just beginning your career journey, if you share our enthusiasm for healthcare and meaningful connections, we encourage you to explore our opportunities.Join us to discover your purpose, embrace innovation, and experience #LifeatRealChem.About Real Chemistry We are Real Chemistry, a global health innovation powerhouse that merges bold creativity with data, technology, and extensive industry expertise to foster a healthier world. From nascent startups to well-known pharmaceutical giants, we empower brands to engage, differentiate, and genuinely connect with vital audiences—patients, healthcare professionals, payers, and more. The Role: We are seeking a passionate, trend-aware, and detail-oriented Senior Social Media Content Creator to infuse fresh energy into our dynamic Social Media team. You will craft platform-specific content that aligns with brand objectives, delivers real healthcare impact, and incorporates what is genuinely effective on social media.This is your opportunity to humanize healthcare, employing your design skills, storytelling prowess, and cultural awareness to develop engaging content that captivates audiences. Imagine creating TikTok clips that clarify complex scientific topics while going viral, Instagram carousels that educate without being tedious, and LinkedIn posts that resonate with both healthcare professionals and the general public.This is a hybrid role, with the flexibility to work from any of our U.S. locations—including Boston, Chicago, Carmel, or remotely within the United States based on team and business requirements.What You’ll Do:Create and design eye-catching social media content (both static and dynamic) that is uniquely tailored for platforms like Instagram, TikTok, LinkedIn, Facebook, and X.Transform complex healthcare information into clear, creative narratives that engage and inform our audiences.

Are you passionate about customer success and engineering excellence? Join DigitalOcean as a Manager of Customer Success Engineering! In this pivotal role, you'll lead a dynamic team dedicated to ensuring our customers achieve their desired outcomes while using our cloud services. You will be responsible for driving technical insights and fostering strong relationships with clients.As a leader, you will empower your team to provide exceptional support and guidance, collaborating closely with cross-functional teams to enhance the customer experience. Your strategic vision will help shape our customer success initiatives, making a tangible impact on our overall mission.

Later stands at the forefront of influencer marketing, empowering brands to craft memorable campaigns with assurance. By leveraging genuine creator relationships, reliable insights, and expert advice, Later eliminates uncertainty from one of marketing's most prominent investments.Our native AI-driven platform, enriched by over a decade of proprietary data—including billions of social interactions, impressions, and more than $2.4 billion in verified influencer-driven purchases—enables teams to anticipate successful strategies before launching.With a blend of trusted insights and expert guidance, Later empowers brands to select the ideal creators, execute comprehensive campaigns, and achieve substantial growth in awareness, engagement, and revenue. Trusted by leading enterprises such as Nike, Wayfair, Unilever, and Southwest Airlines, Later seamlessly merges creativity with performance, ensuring campaigns not only look impressive but also yield tangible results. Discover more at later.com.About This Position:As a Senior Account Manager, you will be responsible for the retention, expansion, and long-term success of a portfolio of key customers. This revenue-critical role focuses on driving net revenue retention through renewals, upsells, and cross-sell opportunities, while ensuring customers consistently realize significant value from Later’s offerings.In this role, you will serve as a trusted advisor to senior stakeholders, effectively balancing strategic planning with hands-on execution. Success in this position demands strong commercial acumen, excellent executive communication skills, and the ability to proactively uncover growth opportunities within multifaceted customer organizations.This position reports to the VP of Client Success and collaborates closely with Sales, Services, Product, and Finance to ensure customer growth with Later over time.Your Responsibilities:Strategic DevelopmentDevelop and maintain Mutual Success Plans for all assigned clients, aligning their business goals with measurable outcomes achieved through Later.Identify and actively pursue expansion opportunities across products and services within your book of business.Establish and maintain account maps that identify key stakeholders, decision-makers, influencers, and succession risks.Provide strategic, commercial insights to enhance client relationships and drive value.

Role Overview Box, Inc. is hiring a Customer Success Manager based in New York, NY or Boston, Massachusetts. This role centers on helping customers reach their goals with the Box platform. Building strong client relationships and understanding each customer’s needs are central to the work. What You Will Do Develop and maintain trusted partnerships with clients Identify customer goals and recommend solutions tailored to their business Work closely with teams across Box to encourage engagement and product adoption Support customer satisfaction and help resolve issues as they arise Share feedback and insights to help improve Box’s services and approach Location This position is open in New York, NY and Boston, Massachusetts.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

The Principal Customer Success Manager at Nexthink supports clients as they work to improve their digital workplace using Nexthink’s solutions. This position leads a team focused on customer engagement, satisfaction, and retention. Key responsibilities Guide customers to achieve their goals with Nexthink’s digital experience technology Lead and mentor a team of customer success professionals Develop strategies to build and maintain strong customer relationships Conduct regular check-ins with clients to monitor progress and address needs Identify and pursue opportunities for upselling and cross-selling Nexthink products Work closely with product and engineering teams to communicate customer feedback and support ongoing improvement Collaboration and impact This role works across teams to ensure customers get the most value from Nexthink’s offerings. Close coordination with product and engineering helps keep solutions aligned with client needs. Location This position is based in Boston.

Role Overview The Customer Success Manager at Weave focuses on helping clients in Boston get the most value from our communication solutions. This role centers on building lasting relationships, guiding customers through onboarding, and offering steady support to keep satisfaction high. What You Will Do Develop and maintain strong connections with customers. Lead clients through onboarding, making sure they understand and use our products effectively. Provide ongoing support to address questions and concerns as they arise. Work with internal teams to solve customer issues and suggest product improvements. Advocate for customer needs and help drive retention and engagement. Collaboration and Impact This position involves regular collaboration with colleagues across teams to resolve customer challenges and recommend enhancements. A proactive mindset is key for supporting customer success and loyalty.

Talon.One’s Customer Success team is growing in the AMER region. This remote Customer Success Manager role supports enterprise clients, with a focus on the Boston and New York areas. The position centers on developing strong client relationships, helping customers get the most from Talon.One’s API-driven incentives platform, and ensuring their feedback leads to meaningful product improvements. Role overview Customer Success Managers at Talon.One work closely with clients to understand their business goals, encourage product adoption, and translate customer needs into actionable insights for internal teams. The role requires balancing technical knowledge with strong communication, often collaborating with Sales, Partnerships, Product, and Marketing. Expect to manage projects, resolve technical issues with support from engineering teams, and help build scalable processes for customer success. This position is remote, but candidates must live within commuting distance of either Boston or New York. What you will do Build and maintain relationships with customers, learning about their objectives and challenges. Promote adoption of the Talon.One platform and share insights with Sales, Marketing, and Product teams. Connect customers’ marketing strategies to the technical capabilities of the API-driven system. Explain complex product configurations in clear, accessible language. Requirements Strong communication skills for supporting enterprise clients and managing projects. Comfort working with technical teams and explaining technical concepts. Ability to commute to Boston or New York as needed. Compensation The anticipated total compensation for this role is $125,000 OTE. Actual compensation may vary based on experience, skills, qualifications, and location. The salary range is subject to change.

As a Customer Success Manager at Datadog, you will take the lead in fostering strong relationships within our customer base, driving new product adoption, and ensuring a seamless onboarding experience. Your role will involve advocating for our customers, focusing on delivering exceptional experiences while identifying growth opportunities. Through a structured approach, you will assess individual customer needs and articulate the value of Datadog's solutions effectively.At Datadog, we cherish our office culture which fosters collaboration, creativity, and strong relationships. Our hybrid work model allows Datadogs to achieve a balanced work-life integration that suits their individual needs.

As a Customer Success Manager II at OpenGov, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative software solutions. You will work closely with various stakeholders to understand their goals, provide expert guidance, and ensure their satisfaction with our services. Your proactive approach and strong relationship-building skills will be essential in driving customer engagement, retention, and success.

Customer Success Manager - GrowthAcuityMD is a leading software and data platform that revolutionizes access to cutting-edge medical technologies. Every year, the FDA approves approximately 6,000 new medical devices, and our platform empowers MedTech companies to effectively deliver these innovations to physicians, ultimately enhancing patient care through state-of-the-art technology. Backed by prominent investors including Benchmark, Redpoint, and Ajax Health, we help MedTech firms analyze product usage, understand outcome variability, and discover opportunities for physicians to better support their patients.As a Customer Success Manager, you will serve as a trusted advisor to key stakeholders within our accounts, providing strategic insights that propel their business objectives forward. This role is crucial in guiding users and organizations toward ongoing platform adoption and recognizing the value it brings. Success in this position hinges on cultivating deep, personal relationships with our user base and driving user engagement.Team MissionWe are assembling a top-tier Commercial Team focused on establishing a scalable and repeatable go-to-market strategy. Our hiring process targets high-caliber Enterprise SaaS sales, marketing, and customer success professionals dedicated to engaging with VPs, General Managers, and other decision-makers in the Medical Device Industry. Our Commercial Team adopts a proactive, consultative, and personalized approach, investing significantly in pre-sales, onboarding, and training to guarantee customers embark on their success journey from Day 1.We warmly encourage individuals from all backgrounds to apply.