Customer Success Manager at Airwallex | London, UK

Join Our Team at AirwallexAirwallex is a pioneering global payments and financial platform designed specifically for businesses that operate on a worldwide scale. Utilizing our innovative blend of proprietary technology and software solutions, we support over 200,000 enterprises globally—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—with seamless integration for managing business accounts, payments, spend management, treasury, and embedded finance on an international level.Founded in Melbourne, our organization consists of over 2,000 talented professionals across 26 international offices. With a valuation of US$8 billion and strong backing from industry leaders such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of creating the future of global financial services. If you are prepared to embark on the most impactful journey of your career, we invite you to join us.What We ValueWe seek innovative builders who possess a founder-like spirit and are eager to create a meaningful impact. You should bring a wealth of relevant expertise, strong analytical skills, and a passion for our mission and operating principles. Your ability to act swiftly with sound judgment, coupled with an insatiable curiosity, will enable you to approach challenges from first principles, effectively balancing speed and thoroughness.We value humility and collaboration, turning innovative concepts into tangible products and ensuring execution from start to finish. Leverage AI to enhance your efficiency and expedite problem-solving. At Airwallex, you will confront intricate, high-stakes challenges alongside exceptional colleagues, while advancing your career in shaping the future of global banking.About the TeamThe Legal, Risk & Compliance (LRC) team at Airwallex is a dynamic group of legal and risk management experts dedicated to protecting the integrity of our operations. We foster a culture of compliance and ethical practices, ensuring responsible navigation of the global financial landscape. Our team offers specialized guidance and proactive support throughout the organization, focusing on identifying, mitigating, and managing legal and financial risks to facilitate sustainable growth.Key ResponsibilitiesAs the Senior Manager for Fraud Risk, you will act as a subject matter expert in fraud risk management within the Second Line of Defense risk team, reporting directly to the Director of Fraud Risk. You will lead initiatives aimed at identifying and mitigating fraud risks across our operations, ensuring robust compliance and integrity in our practices.

Join Shawbrook Bank as a Senior Manager in Fraud Risk Management, where you will lead initiatives to identify and mitigate fraud risks across our operations. You will collaborate with cross-functional teams to enhance our risk management framework and ensure compliance with regulatory standards.Your expertise will drive the development of innovative strategies to protect our customers and the bank from emerging threats. If you are passionate about risk management and have a track record of implementing effective fraud prevention measures, we want to hear from you!

About AirwallexAirwallex stands as the premier unified payments and financial platform for businesses operating on a global scale. Utilizing our distinctive blend of proprietary technology and software, we serve over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions that streamline everything from business accounts and payments to spend management and treasury, as well as embedded finance.Founded in Melbourne, we are proud to have assembled a talented team of over 2,000 innovators spread across 26 offices globally. Valued at US$8 billion, we are supported by top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, positioning Airwallex at the forefront of the future of global payments and financial services. If you are eager to tackle some of the most challenging work of your career, we invite you to join us.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our innovative blend of proprietary technology and software empowers over 200,000 businesses globally—ranging from Brex and Rippling to Navan, Qantas, and SHEIN—by providing fully integrated solutions that encompass business accounts, payment processing, spend management, treasury functions, and embedded finance on a worldwide scale.Established in Melbourne, we boast a dynamic team of over 2,000 talented individuals spread across 26 offices worldwide. With a valuation of $8 billion and support from leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global payment and financial platforms. If you’re eager to embark on a journey of ambitious growth, we invite you to join us.

Join Airwallex as a Senior Account ExecutiveAre you ready to be part of the only unified payments and financial platform designed for global businesses? At Airwallex, we empower over 200,000 companies worldwide—including renowned names like Brex, Rippling, and Qantas—with fully integrated solutions for managing business accounts, payments, spending, treasury, and embedded finance on a global scale.Founded in Melbourne and now boasting a workforce of over 2,000 innovative tech professionals spread across 26 offices, we are valued at US$8 billion and backed by industry-leading investors such as T. Rowe Price, Visa, and Sequoia. If you're looking to embark on the most ambitious chapter of your career, we want you to join our team.What We ValueWe seek dynamic builders who possess a founder-like energy and desire to make a real impact. If you are an expert in your field, motivated by our mission and operating principles, and are capable of making swift and sound decisions, we want to hear from you. Collaboration, humility, and a passion for transforming ideas into tangible products are essential. If you thrive in tackling complex challenges alongside exceptional teammates, let’s shape the future of global banking together.We are currently on the lookout for a mid-senior to senior level Account Executive to enhance our SME & Growth team.Your primary mission will be to attract and onboard new SME clients. You will leverage your expertise in pitching, negotiation, and driving internal processes to ensure successful partnerships. A passion for building relationships and a commitment to revolutionizing global transactions will be key to your success.

About AirwallexAirwallex is a pioneering global payments and financial platform tailored for businesses, leveraging our innovative proprietary infrastructure and software. We empower over 200,000 businesses globally—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with seamless solutions that encompass business accounts, payments, spend management, treasury, and embedded finance at a global scale.Founded in Melbourne, our team consists of over 2,000 of the most talented and forward-thinking individuals in technology, spread across 26 offices worldwide. With a valuation of US$8 billion and support from prominent investors such as T. Rowe Price, Visa, Mastercard, and more, Airwallex is at the forefront of transforming the future of global banking. If you’re eager to embark on a journey of impactful and ambitious work, we invite you to join us.

About Airwallex Airwallex builds financial and payments infrastructure for global enterprises. More than 200,000 businesses worldwide rely on our platform, including companies such as Brex, Rippling, Navan, Qantas, and SHEIN. Our technology helps organizations manage business accounts, payments, spend, treasury, and embedded finance across borders. Founded in Melbourne, Airwallex has expanded to over 2,000 employees in 26 offices worldwide. The company is valued at US$8 billion and backed by investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. We continue to shape the future of global payments and financial services from our London office and beyond.

At Kriya, we revolutionize financial services with our innovative suite of tools that ensure businesses have seamless access to payments, credit, and working capital. Our solutions provide frictionless integrations and immediate credit decisions, empowering companies to thrive.Since our inception in 2011, we have successfully facilitated over £28 billion in B2B payments and granted more than £3.7 billion in credit through our business loans and working capital solutions. We pride ourselves on our extensive network of strategic partners, including Barclays Bank, Stripe, Halfords, and the British Business Bank, and continue to attract support from esteemed investors like Northzone, Barclays Bank, and Mouro Capital, a subsidiary of Santander Bank.About the PositionWe are in search of a dynamic and experienced Head of Risk to join our executive team, responsible for the comprehensive risk strategy and its implementation across the organization. This pivotal role reports directly to the CEO and holds significant visibility within the company.As the Head of Risk, you will spearhead the formulation and execution of Kriya’s enterprise-wide risk framework, collaborating closely with the Commercial, Product, Data, Finance, and Legal departments. You will manage the entire credit lifecycle—from analytics and underwriting to compliance and collections—while leading a high-performing risk team. Additionally, you will drive the integration of AI and advanced risk analytics within the risk function.This is an exceptional opportunity to influence the future of embedded finance and digital lending at a rapidly growing company.Key ResponsibilitiesFormulate and direct Kriya’s risk strategy across all business sectors, products, and geographical regions.Act as a primary advisor to the CEO and Board on risk appetite, governance, and portfolio management.Recruit, develop, and mentor a high-performing Risk team (initially comprising 8 members).Oversee collections strategies and recovery workflows, ensuring they are efficient and customer-focused.Qualifications7-10 years of experience in debt capital markets, structured finance, or corporate banking, with a proven track record in leading complex credit transactions.A degree in a STEM field, demonstrating strong analytical and decision-making skills.Located in London or willing to relocate to London.Experience in managing intricate underwriting and deal structuring processes.Exemplified leadership in various facets of risk management.Ability to construct and oversee diversified portfolios while maximizing risk-adjusted returns.Advanced analytical capabilities including financial modeling, large-data analysis, and critical credit evaluation.Strong communication and conflict resolution skills.Interest or experience in utilizing AI tools.

About AirwallexAirwallex is a pioneering unified payments and financial platform designed exclusively for global enterprises. By leveraging our distinctive blend of proprietary technology and software, we empower over 200,000 businesses worldwide—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, we take pride in our dynamic team of over 2,000 innovative professionals across 26 offices globally. With a valuation of US$8 billion and support from esteemed investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global payments and finance. If you're ready to embark on the most transformative journey of your career, we invite you to join us.Attributes We ValueWe seek ambitious builders who possess a founder-like spirit and desire to make a significant impact. You should bring strong expertise in your role and a sharp analytical mindset, driven by our mission and operating principles. You thrive in fast-paced environments, demonstrating sound judgment, deep curiosity, and decision-making grounded in first principles, skillfully balancing speed with thoroughness.Collaboration and humility are paramount; your ability to transform ideas into tangible products is crucial, along with a proactive approach to get things done from start to finish. Utilizing AI to enhance productivity and accelerate problem-solving is key. Here, you will engage with complex, high-stakes challenges alongside exceptional colleagues, advancing your career as we redefine the future of global banking. If this resonates with you, let’s create what’s next together.About the TeamThe Operations team at Airwallex is dedicated to ensuring the seamless operation of our services and processes. Our focus is on optimizing workflows, enhancing operational efficiency, and providing outstanding customer support. By streamlining operations and implementing industry best practices, we contribute to the company’s growth while upholding high service standards. Our commitment is to deliver a smooth experience for our customers, supporting Airwallex’s mission to empower businesses on a global scale.What You'll DoAs a vital member of our Issuing Risk Operations team, you will play a pivotal role in driving our global risk control framework. This position is tailored for a forward-thinking operator who excels at navigating complex regulatory landscapes and implementing robust risk management strategies.

Role Overview Airwallex is hiring a Director of Financial Crime Risk Operations in London. This senior leader shapes the company's approach to protecting its financial systems and processes. The role calls for strategic oversight and hands-on direction in managing financial crime risks. What You Will Do Lead the development and execution of risk management strategies focused on financial crime prevention. Work closely with teams across the business to ensure compliance with regulatory requirements. Drive initiatives that identify, assess, and mitigate risks related to financial crime. What We Look For Strong background in financial crime risk management. Experience leading operational teams and implementing risk strategies. Ability to collaborate across functions and communicate with stakeholders at all levels. Familiarity with relevant regulatory standards.

Role overview The Associate Director of Credit Risk Operations (Card) at Airwallex will oversee credit risk strategies and card operations in London. The position centers on improving processes and maintaining compliance across all activities related to card operations. Key responsibilities Lead the team managing credit risk for card operations Develop and execute credit risk strategies Streamline operational processes to boost efficiency Ensure adherence to industry regulations and standards Champion changes that reinforce product strength and customer protection Location This position is based in London, UK.

Control Risks is seeking an experienced Senior Regional Security Manager to spearhead security initiatives for a prominent multinational consumer goods organization across the Europe, Middle East, and Africa (EMEA) region. This pivotal role will align security strategies with corporate objectives and operational priorities, ensuring effective communication with regional business leaders and compliance with global security programs tailored to local needs.The successful candidate will be based in the client’s London office, with access to Control Risks offices as necessary.Key Responsibilities:Conduct thorough risk and threat assessments to create comprehensive Site Security Plans, enhancing our security posture to safeguard personnel, facilities, and business interests in collaboration with business leaders and external partners.Design and execute robust security strategies that effectively mitigate risks while aligning with business goals and industry best practices.Perform regular security audits to ensure program integrity and adherence to security standards.Lead security investigations involving internal and external resources, support compliance inquiries, and oversee the Threat Management Team's efforts in addressing workplace violence threats and incidents.Manage the implementation of security standards, optimizing resource allocation and promoting cost-effective solutions.Guide the activities of Security Champions and Security Suppliers to ensure comprehensive security coverage across all regional facilities, enforce compliance with the Security Guard Force Standard, and collaborate with Mill Managers and Business Segment Leaders to develop improvement strategies.Oversee Executive Protection functions, including the physical security of the CEO’s office and residences, security awareness training, and security arrangements for Board of Director/Special meetings.Work alongside the Program Owner, Leadership Team, and key stakeholders to drive enhancements in the Physical Security Program, including systems, security guard force, and Global Security Operations Center.Stay abreast of cutting-edge trends and technologies in security management relevant to the industry and region.Build and maintain strong relationships with senior law enforcement, intelligence, and private sector counterparts.Provide briefings to senior executives on security incidents and participate in business segment committees and working groups.

Join the Airwallex Team as an Issuing Risk Operations AssociateAt Airwallex, we are redefining the financial landscape for global businesses through our unique, integrated payments and financial platform. Serving over 200,000 businesses worldwide, including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN, our solutions encompass everything from business accounts and payments to spend management and treasury.Founded in Melbourne and now a team of over 2,000 innovative professionals across 26 offices globally, we are valued at US$8 billion and backed by prestigious investors such as T. Rowe Price, Visa, and Sequoia. If you are eager to take on exciting challenges and make a significant impact in the fintech space, we want you on our team.What We ValueWe seek builders with entrepreneurial spirit who are driven by a desire for impact and ownership. You should possess relevant expertise and the ability to think critically. Our ideal candidate is curious, exercises good judgment, and balances speed with thoroughness in decision-making.Collaboration and humility are key attributes, as is the ability to transform innovative ideas into tangible products while efficiently utilizing AI to enhance productivity. Join us in addressing complex challenges alongside exceptional teammates while advancing your career in a groundbreaking industry.About the Operations TeamOur Operations team is crucial for maintaining the efficiency and effectiveness of our services. We focus on optimizing workflows, enhancing operational efficiency, and delivering outstanding customer support. Through best practices and streamlined operations, we contribute to the company's growth and uphold our service standards.Your RoleAs an integral member of our Issuing Risk Operations team, you will play a pivotal role in our global risk control framework. We seek a proactive operator who excels in navigating complexities and implementing effective solutions.

Greetings, At Recognise Bank, we are a pioneering business bank dedicated to empowering the UK’s SMEs with customized lending and savings solutions. Established in 2017 by a team of experienced entrepreneurs, we aim to revolutionize traditional banking by providing enhanced flexibility, deeper understanding, and actionable support to help businesses flourish. Since acquiring our banking license in 2021, we have cultivated a devoted customer base and assembled a diverse team that prioritizes people. Our mission is to create stronger futures through tailored financial solutions. Recognizing that financial needs vary greatly, we collaborate closely with UK SMEs and individuals to uncover potential that may often be overlooked. Through intelligent and adaptable lending and savings options, we strive to cultivate and enhance prosperous futures for enduring success. Our core values guide our actions and foster our growth: Proactive Approach: We take ownership, resolve challenges, and adapt as our customers’ needs evolve. Excellence: We approach our work with curiosity and enthusiasm, always aspiring for improvement. Integrity: We operate with honesty, accountability, and compassion in all our endeavors.Impact: We concentrate on making a difference, assisting our customers, colleagues, and communities to thrive. Position OverviewIn the role of Senior Risk Manager, you will play a critical role in providing independent second-line oversight of Finance and Treasury functions, ensuring effective management of liquidity, funding, capital, and interest rate risks within the banking book. You will spearhead key components of the Bank’s stress testing and scenario analysis framework, enhance risk data and reporting to support Executive and Board decision-making, and collaborate closely with senior stakeholders to maintain a proactive, well-governed risk profile that aligns with regulatory standards and internal risk appetite.

Boku Inc. (BOKU.L) is the premier global provider of mobile-first payment solutions designed for local markets. Our diverse client base includes leading brands such as Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent, who leverage Boku's extensive payment network of over 300 local payment methods across more than 70 countries to connect with millions of new paying customers who do not utilize traditional credit cards. Annually, we facilitate transactions exceeding $10 billion for our clients. Founded in 2008, Boku's headquarters are situated in London and San Francisco, with a vibrant team of employees spread across 39 countries including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Our organization is committed to fostering diversity and maintaining an inclusive workplace that champions equal opportunities.Boku is actively seeking a skilled Risk Manager to fortify and enhance our global Risk Management Framework (RMF). This influential role serves as a second line of defense, focusing on FCA-regulated operations and various international regulatory frameworks. You will collaborate with senior stakeholders, regulated entities, and global business units to integrate robust risk management practices throughout the organization.In the role of Risk Manager, you will oversee critical risk management initiatives including principal risk assessments, control testing, KRI monitoring, policy formulation, and enterprise-level reporting. Your contributions will be vital in shaping and evolving our risk framework, ensuring it aligns with regulatory requirements and Board-level governance standards.

Join Airwallex as a Senior Product Marketing ManagerAt Airwallex, we are revolutionizing global finance with our all-in-one payments and financial platform designed for businesses worldwide. Our proprietary technology empowers over 200,000 companies, including industry leaders such as Brex, Rippling, Navan, Qantas, and SHEIN, to seamlessly manage their financial operations, from business accounts to embedded finance solutions.Founded in Melbourne, our team has rapidly expanded to over 2,000 talented professionals across 26 global offices. With a valuation of US$8 billion and support from top-tier investors including T. Rowe Price, Visa, and Mastercard, we are at the forefront of building the future of global payments and finance. If you're ready to embark on a transformative career journey, we want you to be part of our story.Our ValuesWe seek ambitious individuals with a builder's mindset, eager to make a tangible impact while embracing rapid learning and ownership of their work. You are equipped with specialized expertise and a keen intellect, driven by our mission and operating principles. You thrive in a fast-paced environment, balancing speed with thoughtful decision-making, curiosity, and depth of understanding.Collaboration and humility are key as you transform innovative ideas into market-ready products while leveraging AI to enhance productivity and problem-solving. At Airwallex, you will tackle high-impact challenges alongside exceptional colleagues, paving the way for your professional growth as we redefine global banking.About Our Marketing TeamThe Marketing team at Airwallex plays a critical role in amplifying our brand presence and fostering customer loyalty through innovative campaigns. Our mission is to effectively communicate the advantages of our financial solutions, attract new clients, and nurture existing relationships. By harnessing data-driven insights and creative approaches, we ensure Airwallex stands out in a competitive landscape. We are passionate about sharing the Airwallex narrative and contributing to our company's success.Your RoleAs the Senior Product Marketing Manager for EMEA, you will be instrumental in bridging our customers with our commercial and product teams across the region. Your focus will be on ensuring our product positioning is both consistent and straightforward, enhancing the understanding and appeal of our offerings.

Join Airwallex as a Senior Manager of Financial Partnerships for the EMEA region, where you will spearhead strategic collaborations that drive financial growth and innovation. Your expertise in building and nurturing relationships with key stakeholders will be vital in enhancing our financial ecosystem.In this role, you will lead initiatives that align with our company's mission to empower businesses through seamless financial solutions. You will work closely with cross-functional teams to identify opportunities, negotiate agreements, and ensure successful partnership execution.

Airwallex is shaping the future of global banking. Based in London, the Senior Manager, Revenue Strategy & Operations joins the EMEA Revenue Strategy & Operations team to help define and deliver the region’s growth plans. This position plays a central role in setting commercial priorities and ensuring their execution leads to measurable results. Key Responsibilities Identify, define, and prioritize projects that support revenue growth across EMEA markets Lead the rollout of strategic initiatives, working closely with teams in Sales, Marketing, Operations, Product, Engineering, Compliance, and Legal Coordinate with stakeholders within EMEA and across global teams to align efforts and share insights Track outcomes against commercial growth targets and contribute to building a strong foundation for long-term expansion Collaboration and Teamwork This role works alongside a small, data-driven team. Frequent collaboration with colleagues from various business functions provides a broad perspective on growth strategies and operational challenges.

About Shift4 Shift4 (NYSE: FOUR) simplifies global payments for businesses across many industries, processing billions of transactions each year. Learn more at www.shift4.com. Role Overview The Fraud Associate monitors daily transaction activity and investigates potential fraud within the payments sector. This position focuses on analyzing data, identifying suspicious patterns, and helping to strengthen security protocols. The role works closely with merchants, card schemes (including Visa and Mastercard), and internal teams to reduce risk and manage chargebacks. What You Will Do Investigate suspicious transactions, merchants, and third-party activities on a daily basis. Analyze fraud trends using both internal BI tools and external fraud monitoring platforms to spot patterns and respond quickly. Work with internal teams and external partners to build and implement effective fraud detection strategies. Improve reporting, tools, and processes to prevent fraud and manage chargebacks, sharing insights to enhance security. Engage with merchants and partners to assess fraud risks and recommend next steps, providing guidance on compliance and fraud-related questions for SMB clients. Collaborate with card schemes (Visa, Mastercard, Amex, Discover) on program breaches, appeals, investigations, and reporting. Stay current on chargeback and fraud program requirements, ensuring compliance and proactive management. Work with the Risk team to identify and monitor high-risk merchants. Help improve tools and workflows by questioning outdated processes and suggesting enhancements. Location This position is based in London, England, United Kingdom.