Customer Success Manager at Airwallex | London, UK

Join StructureFlow as a Client Success Manager in London, where you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative solutions. You will be responsible for building strong relationships with clients, understanding their business needs, and providing exceptional support throughout their journey with us.Your expertise will help clients maximize the value of our product, driving both their success and our growth.

Role Overview StructureFlow is looking for a Client Success Manager based in London. This role focuses on building strong client relationships and supporting organizations as they use our software solutions. The Client Success Manager acts as the main contact for clients, helping them get the most value from our platform. What You Will Do Serve as the primary point of contact for assigned clients throughout their journey with StructureFlow. Develop and maintain close relationships with clients to understand their needs and objectives. Facilitate clear and effective communication between clients and internal teams. Offer strategic guidance to help clients achieve their goals using our platform. Location This position is based in London, England, United Kingdom.

Role overview Three UK is seeking a Regulatory Manager to join the team in London. The position centers on ensuring the company meets all relevant regulatory obligations and helps the business stay aligned with current compliance standards. Key responsibilities Oversee compliance activities throughout the organization Maintain communication with regulatory authorities when required Create and apply policies that support regulatory compliance Promote sound business practices by implementing effective compliance measures Location This role is based in London.

About UsAt Ideals, we are a leading global B2B SaaS provider, acclaimed for being the top-rated and most customer-focused brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower individuals to navigate high-stakes processes and make critical decisions with reduced stress, improved quality, and enhanced efficiency.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration tailored for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other intricate transactions.Ideals Board: A collaborative platform designed for board and leadership teams to facilitate quicker, safer, and more compliant decision-making processes.Your RoleDelivering an outstanding customer experience is paramount at Ideals. Our Customer Success team has been instrumental in maintaining high customer satisfaction levels, securing our position as a Market Leader on G2 for five consecutive years.We are seeking a dynamic Customer Success Manager to enhance our Customer Success team in the UK. In this post-sales role, you will take full ownership of a client portfolio, leading renewals, onboarding, and account expansion for high-value B2B clients, including several strategic accounts in our European portfolio.You will collaborate cross-functionally to drive product adoption and maximize account potential, directly influencing revenue targets and client retention. This is a unique opportunity to establish an impressive track record within a multinational, mature yet rapidly evolving SaaS environment. You will have a significant impact on customer relationships, working alongside various departments to support our scaling growth in the UK region and beyond.Please note that we can only consider candidates located in London or nearby, as this role requires in-person client meetings.

Job PurposeAs a Customer Success Manager (CSM) at Unily, you will leverage your experience to build strong partnerships with our clients, ensuring they realize the full value of our innovative products. Your role is crucial in enhancing client retention, satisfaction, revenue growth, advocacy, and product adoption. You will collaborate independently with various stakeholders, both within Unily and the client organizations. Ideal candidates will possess a perfect blend of relationship management skills and commercial insight, demonstrating structure, focus, adaptability, and a willingness to share their expertise with team members. Acting as the voice of the customer internally, you will also represent Unily positively within client businesses.Main Responsibilities:Serve as the primary contact for a designated portfolio of customers across diverse sectors, establishing a trusted advisor relationship and advocating for the customer within the organization.Collaborate with clients to define critical goals and key performance indicators to measure success.Guide customers towards achieving success and increasing product adoption by understanding their vision and providing tailored advice.

Join Three UK as a Regulatory Manager, where you will play a vital role in shaping our regulatory strategies and ensuring compliance with industry standards. You will collaborate with various stakeholders to develop and implement policies that support our business objectives while adhering to regulatory requirements.

About Us:At Paddle, we revolutionize the payment infrastructure for digital product companies. Instead of juggling a myriad of payment applications and services, we serve as a Merchant of Record for our clients, eliminating the complexity of payment fragmentation. Our solution is faster, safer, and more cost-effective, providing a superior experience for our users.Supported by prominent investors including KKR, FTV Capital, Kindred, Notion, and 83North, Paddle proudly serves over 5,000 software sellers across 245 territories worldwide.The Opportunity:We are seeking a dedicated Customer Success Manager to join our dynamic Customer Success team. You will be instrumental in onboarding our clients and fostering their growth, retention, and advocacy. Your role will be vital in enhancing the experiences of our largest clients, guiding them through their journey post-launch, prioritizing their revenue growth, and ensuring they derive maximum value from our platform.In this position, you will manage a diverse portfolio of approximately 20 clients, focusing on helping them unlock business value through Paddle. By leveraging your product and industry expertise, you will identify growth opportunities, craft compelling narratives, and influence key stakeholders to achieve desired results. You will be a key player in driving revenue realization and retention for Paddle among our top customers, contributing significantly to our overall commercial strategy.Your Responsibilities:Oversee the successful onboarding of new customers, utilizing comprehensive knowledge of our products and methodologies to ensure they are equipped to operate and grow effectively with Paddle.Assist clients in creating a world-class online purchasing experience by providing best practice guidance on purchase journeys, retention strategies, and billing operations.Cultivate trusted advisor relationships with customer stakeholders and executive sponsors to maximize the value they realize with Paddle.Identify and capitalize on opportunities for strategic and tactical revenue growth, ensuring the successful implementation of monetization strategies.Act as an internal advocate for your customers, collaborating with cross-functional teams to translate their business needs into effective solutions.

Three UK seeks a Partnerships Executive in London to help develop and maintain key relationships with partners. The position supports the company’s goal of providing reliable connectivity and a positive customer experience. Role overview This role centers on building and nurturing strategic partnerships. The Partnerships Executive will work with internal teams and external organizations to strengthen collaboration and ensure shared objectives are met. Key responsibilities Establish and manage partnerships that align with Three UK’s business goals Maintain ongoing communication with partners to support mutual success Contribute to initiatives that enhance customer connectivity and satisfaction Location This position is based in London.

Join DigitalGenius (DG), where we leverage the power of AI Agents to revolutionize customer experiences for eCommerce brands. Our innovative approach to agentic AI positions us as a potential leader in the industry. We are seeking passionate, skilled individuals to join our dedicated and dynamic team to help us realize this vision.With a global presence, including offices in London and New York, we proudly support renowned retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.We are in search of an experienced Customer Success Manager who thrives on scaling AI, enjoys problem-solving, and is eager to work on exciting projects.Role Overview:The Customer Success team at DigitalGenius is responsible for all post-sales customer interactions. This encompasses everything from project scoping and implementation management to defining KPIs, ensuring ongoing improvement after implementation, generating impactful case studies, and securing renewals.This position will oversee and ensure the success of both new and existing clients throughout the UK and Europe. Candidates from both the UK and EU are encouraged to apply.Key Responsibilities:Manage multiple client projects concurrently across various segments (SMB, Mid-Market, Enterprise), covering all stages of the post-sales customer journey.Understand and gather customer requirements to effectively scope projects, implement solutions successfully, and meet KPIs to ensure customer referenceability, satisfaction, and retention.Take charge of product performance reporting, business-value analysis, and ongoing project planning for your customer portfolio.Stay informed about best practices, industry trends, and customer challenges to enhance our product's competitive edge.Collaborate with clients to create mutually agreed implementation plans, project timelines, and delivery milestones.Coordinate with Solution Engineers to guarantee timely delivery and ongoing improvement of implemented solutions.Communicate project requirements, status, and results effectively to clients within a high-touch customer success model.Handle customer support inquiries and manage escalations throughout the customer lifecycle.Generate case studies, secure renewals, and drive growth within your client portfolio.

Role Overview As a Client Success Manager for the EMEA region at instanda, the focus is on helping clients reach their goals using the instanda platform. This role centers on building strong client relationships, offering strategic advice, and encouraging effective use of the product. What You Will Do Support clients throughout the EMEA region as they work with the instanda platform Develop and maintain trusted partnerships with client teams Offer strategic guidance to help clients achieve their business objectives Promote adoption and effective use of instanda’s technology Work to ensure client satisfaction and long-term engagement Location London, England, United Kingdom

About EverfieldEverfield specializes in acquiring, developing, and expanding European vertical market and niche software companies. We equip these companies with essential tools for growth, with a mission to inspire ambition, foster growth, and unlock potential within Europe’s software ecosystem.Our ecosystem operates on a decentralized model, enabling companies to retain their unique teams, brands, and offices while concentrating on their core capabilities—creating products and servicing customers. Everfield supports talent acquisition, human resources, and provides access to a network of specialists in developing and scaling European B2B SaaS businesses, focusing on financial and operational consulting. Established in 2022, Everfield has expanded its presence across 7 countries and continues to grow.About MotivityMotivity is a highly customizable electronic job sheet system utilized daily by thousands of engineers across the UK and Ireland. With over 200 clients and ambitious growth goals, we prioritize strengthening long-term customer relationships, enhancing product adoption, and uncovering opportunities for account expansion.Position OverviewAs a Customer Success Manager, you will manage a portfolio of mid-market service businesses (average £5,000 ACV), taking complete ownership of customer retention, renewals, and account growth. Your role will involve driving product adoption, identifying upsell opportunities, and expanding existing accounts while fostering trusted relationships. Collaboration with sales and product teams is essential to ensure customer success translates into measurable business results and increased revenue.Key ResponsibilitiesAccount Management & Relationship Ownership: Cultivate strong relationships with customers and serve as their trusted advisor.Retention & Growth: Oversee renewals, minimize churn, and identify upsell opportunities within your portfolio.Customer Engagement & Adoption: Drive product utilization to ensure customers derive maximum value from Motivity.Issue Resolution & Escalation: Address customer concerns, coordinate internally, and guarantee timely resolution.CRM Excellence: Maintain accurate account records, monitor renewals and the expansion pipeline to ensure no detail is overlooked.Customer Insight & Opportunity Identification: Stay attuned to customer needs, recognize risks and growth opportunities, and act proactively.Onboarding Support: Guide customers through initial setup, trial phases, and early adoption.

As a Customer Success Manager at Zip, you will be the driving force behind our customer satisfaction and retention efforts. You will engage with clients to understand their needs, provide solutions, and ensure they derive maximum value from our products. Your role will be pivotal in fostering long-term relationships that lead to customer loyalty and advocacy.

Join Stripe as a Customer Success Manager, where you will play a pivotal role in ensuring our customers achieve their goals using our innovative payment solutions. You will work closely with clients to understand their needs, provide strategic guidance, and foster long-lasting relationships. Your expertise will help us drive customer satisfaction and success.

Who We Are About Stripe Stripe is a leading financial infrastructure platform that empowers businesses globally. From multinational corporations to innovative startups, millions utilize Stripe to manage payments, enhance revenue, and unlock new business opportunities. Our mission is to elevate the GDP of the internet, and we face an ambitious journey ahead. This presents you with a unique chance to contribute to the global economy and undertake some of the most impactful work of your career. About the Team As a Customer Success Manager (CSM) at Stripe, you will oversee the post-sales journey for our users, ensuring they receive optimal value from their investment. This collaborative role significantly boosts user success, retention, and fosters profitable renewal outcomes, making it one of the most impactful positions in our organization. What You'll Do We are in search of a driven and inquisitive professional to manage a portfolio of enterprise clients. The CSM will conduct proactive workshops, business evaluations, payment insights, and provide thought leadership to support our users in scaling their businesses. The ideal candidate is analytical and detail-oriented, thriving on customer interactions to investigate concerns and provide actionable insights. This role requires close collaboration with sales, technical account managers, and operational teams to engage customers in discussions around products, payments, and technical matters. Responsibilities Work collaboratively with account executives and technical account managers to facilitate post-sale engagements aimed at optimizing, retaining, and expanding Stripe’s enterprise customer base. Manage a client portfolio to ensure overall account health, including performance metrics, product adoption rates, usage velocity, account renewals, growth opportunities, and customer satisfaction. Act as a trusted advisor on payments and product matters to assigned customers by delivering insights on payment performance and industry trends. Conduct business reviews to align user priorities, analyze payment performance metrics, share the Stripe product roadmap, and guide customers in maximizing their value from Stripe. Serve as the customer advocate within Stripe, conveying user feedback and insights to Product Management, Engineering, Support, Marketing, and Sales to enhance the Stripe user experience. In collaboration with the account team, support portfolio growth by identifying and presenting expansion opportunities to ensure customer success.

Join Three UK as a Regulatory Lead and play a pivotal role in shaping our regulatory strategies. You will be at the forefront of navigating complex regulatory landscapes, ensuring compliance, and advocating for our interests in the telecommunications sector.

Join our passionate team at Climate Action as a Client Success Manager, where you will play a crucial role in ensuring our clients achieve their sustainability goals. You will be the primary point of contact for our clients, guiding them through our services and providing exceptional support to help them maximize their impact.

About Iru Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency. Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.The OpportunityAs a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.

Join planradar as a Customer Success Manager and play a vital role in ensuring our customers achieve the maximum value from our solutions. Your mission is to foster strong relationships and provide exceptional support, driving customer satisfaction and retention.As a key member of our Customer Success team, you will be responsible for onboarding new clients, managing ongoing support, and identifying opportunities for upselling additional products and services. You will work closely with customers to understand their needs and assist them in achieving their goals through our platform.If you are passionate about customer service and have a proactive mindset, we want to hear from you!

Role overview The Regulatory Lead at Three UK plays a key part in guiding compliance and shaping company policy to meet telecommunications regulations. Based in London, this position works closely with teams across the business, providing regulatory expertise and ensuring that company practices align with industry requirements. What you will do Advise on regulatory issues that impact the telecommunications sector Collaborate with internal teams to maintain compliance with laws and standards Assist in developing and updating internal policies to match current regulations Support the business in understanding and applying regulatory changes Location This role is based in London.