Customer Success Manager / Associate at Plinth | London

About Us:At Paddle, we revolutionize the payment infrastructure for digital product companies. Instead of juggling a myriad of payment applications and services, we serve as a Merchant of Record for our clients, eliminating the complexity of payment fragmentation. Our solution is faster, safer, and more cost-effective, providing a superior experience for our users.Supported by prominent investors including KKR, FTV Capital, Kindred, Notion, and 83North, Paddle proudly serves over 5,000 software sellers across 245 territories worldwide.The Opportunity:We are seeking a dedicated Customer Success Manager to join our dynamic Customer Success team. You will be instrumental in onboarding our clients and fostering their growth, retention, and advocacy. Your role will be vital in enhancing the experiences of our largest clients, guiding them through their journey post-launch, prioritizing their revenue growth, and ensuring they derive maximum value from our platform.In this position, you will manage a diverse portfolio of approximately 20 clients, focusing on helping them unlock business value through Paddle. By leveraging your product and industry expertise, you will identify growth opportunities, craft compelling narratives, and influence key stakeholders to achieve desired results. You will be a key player in driving revenue realization and retention for Paddle among our top customers, contributing significantly to our overall commercial strategy.Your Responsibilities:Oversee the successful onboarding of new customers, utilizing comprehensive knowledge of our products and methodologies to ensure they are equipped to operate and grow effectively with Paddle.Assist clients in creating a world-class online purchasing experience by providing best practice guidance on purchase journeys, retention strategies, and billing operations.Cultivate trusted advisor relationships with customer stakeholders and executive sponsors to maximize the value they realize with Paddle.Identify and capitalize on opportunities for strategic and tactical revenue growth, ensuring the successful implementation of monetization strategies.Act as an internal advocate for your customers, collaborating with cross-functional teams to translate their business needs into effective solutions.

What We Do:Paddle revolutionizes the payment infrastructure for digital product companies by serving as a Merchant of Record. We simplify the complexities of payment fragmentation, offering a faster, safer, and more cost-effective solution for our clients. With the support of renowned investors such as KKR, FTV Capital, Kindred, Notion, and 83North, Paddle proudly assists over 5000 software sellers across 245 territories worldwide.The Role:We are seeking a dynamic Associate Customer Success Manager to join our Customer Success team. In this role, you will be responsible for the seamless onboarding and continuous growth, retention, and advocacy of a designated portfolio of customers. Your mission is to enhance the experience of our clients with Paddle, guiding them proactively through their post-launch journey, prioritizing their revenue growth, and ensuring they harness the full potential of our platform.As an Associate Customer Success Manager, you will oversee a portfolio of around 40 customers, focusing on enabling them to achieve significant business value with Paddle. You will drive meaningful outcomes within a high-volume customer base, leveraging your product expertise to identify areas for improvement and employing strategic success playbooks to foster retention and revenue growth. Furthermore, you will play a crucial operational role in our broader commercial team.Your Responsibilities:Onboarding at Scale: Facilitate the successful onboarding of new customers by showcasing your extensive product knowledge to ensure they are poised to operate and scale with Paddle.Guide Best Practices: Assist customers in creating exceptional online purchasing experiences by providing actionable insights on purchase journeys, retention strategies, and billing processes.Operational Relationships: Forge strong connections with key stakeholders to guarantee they maximize the value derived from the Paddle platform.Proactive Health Monitoring: Keep track of customer health indicators and usage metrics to spot potential risks or growth avenues, taking proactive measures to secure successful outcomes.Customer Advocacy: Act as an internal champion for your customer portfolio, collaborating with cross-functional teams to share insights and drive value.

About Paddle Paddle builds payment infrastructure for digital product companies. Acting as a Merchant of Record, Paddle manages the entire payment process, helping clients avoid the hassle of juggling multiple payment services. With backing from investors like KKR, FTV Capital, Kindred, Notion, and 83North, Paddle supports over 5,000 software sellers in 245 territories worldwide. Role Overview: Tax Specialist The Tax Specialist joins a growing tax team at Paddle and reports to the regional tax manager. Tax is central to Paddle’s business strategy, and this position plays a key part in ensuring compliance and accuracy across tax accounting and reporting. The role involves close collaboration with global colleagues and covers both direct and indirect tax matters. This position calls for someone who works independently, manages tax processes from start to finish, and reviews work with care. Strong technical knowledge of tax laws and accounting standards is required. The Tax Specialist will also provide tax guidance to other teams and help mentor peers. Main Responsibilities Prepare indirect tax returns for Paddle in multiple territories, including all related filings, payments, accounting entries, and audit support. Assist with direct tax return preparation for Paddle entities, handling related tax payments and accounting entries. Support transfer pricing adjustments, R&D claims, withholding tax, e-invoicing, and other tax planning activities. Lead special projects such as setting up new corporate structures or registrations, and respond to ad hoc tax questions from Paddle’s clients. Provide guidance and support on tax matters to teams across the business as needed. Location This role is based in the UK. The primary office is in London.

About PaddlePaddle is revolutionizing the payments infrastructure for SaaS companies by acting as a Merchant of Record. We take away the complexities of managing multiple payment applications and services, delivering a seamless experience that is faster, safer, and more cost-effective. Our trusted platform is utilized by over 5,000 software sellers across 245 territories globally.Your RoleAs a Senior Software Engineer in our Billing team, you will be instrumental in crafting and enhancing our new billing platform. You will deliver exceptional experiences for our customers, driving the discovery and implementation of new features while leveraging your technical acumen to shape the future of our platform. Collaboration is key as you will work alongside engineers, product managers, and designers on diverse projects that foster your professional growth.Key ResponsibilitiesDesign, build, and maintain robust systems that facilitate our core Billing functionalities.Take full ownership of features from conception to production, ensuring precision throughout.Architect scalable solutions to accommodate increasing transaction volumes.Write clean, maintainable, and thoroughly tested code, maintaining high engineering standards.Lead architectural discussions, balancing immediate deliverables with long-term sustainability.Collaborate with cross-functional teams to translate business needs into effective technical solutions.Provide technical insights to influence product direction and delivery timelines.Partner with Customer Support and Operations to troubleshoot and resolve production challenges.Mentor fellow engineers through code reviews and collaborative design sessions.Drive best practices and strategic decisions within the engineering community.

Paddle builds payment infrastructure for digital product companies, serving as Merchant of Record to simplify payments for software sellers. The platform is designed to make transactions faster, safer, and more affordable. With backing from investors like KKR, FTV Capital, Kindred, Notion, and 83North, Paddle supports over 6,000 software sellers in 245 territories. Role overview The Executive Administrative Assistant supports Paddle’s Executive Committee (ExCo), working closely with the Executive Assistant to the CEO, President, and CFO. This position helps keep daily operations running smoothly by managing schedules, coordinating travel, handling expenses, and maintaining strong communication across the executive team. Strong organizational skills, attention to detail, and a proactive approach are important in this global workplace. What you will do Diary and scheduling Manage calendars for ExCo members, keeping schedules efficient and current. Arrange internal and external meetings across multiple time zones. Resolve scheduling conflicts and adjust plans as needed. Travel and logistics Book domestic and international travel, including flights, hotels, and ground transportation. Create clear, detailed itineraries for executive travel. Handle changes or disruptions to travel plans to keep everything on track. Expenses and administration Prepare and submit expense reports following company policy. Assist with general administrative tasks as requested by ExCo members. Meeting coordination Organize meeting agendas and logistics to make the best use of executive time. Location This position is based in London.

About Us:At Paddle, we revolutionize the payment infrastructure for digital product companies. As a Merchant of Record, we alleviate the complexities of payment fragmentation, offering a solution that is faster, safer, and more cost-effective. With support from renowned investors such as KKR, FTV Capital, Kindred, Notion, and 83North, we proudly serve over 5,000 software sellers across 245 territories worldwide.The Opportunity:We are in search of a passionate Developer Advocate, focused on content creation, to join our dynamic Developer Experience team. This role places you at the forefront of enhancing our developer-centric tools and content at Paddle.Your mission will be to ensure that the implementation of Paddle is a seamless experience. By refining our API to be both intuitive and robust, you will contribute to building product features that simplify onboarding for our customers. Your expertise will be pivotal in creating exceptional documentation, tutorials, and resources that will empower our users and facilitate the growth of our platform.Key Responsibilities:Generate engaging content that directly connects with both prospective and existing customers, including changelog updates, comprehensive guides, tutorials, and articles.Collaborate with internal teams to identify developmental opportunities and maximize impact.Craft compelling copy in partnership with product owners, marketing, and design teams.Document features, improvements, and bug fixes by gathering and organizing technical insights from engineers and other stakeholders.Lead the creation and refinement of API documentation.Establish technical documentation standards.Solicit feedback from colleagues and customers to ensure that all documentation remains current and relevant.

Join our dynamic team at AuditBoard as a Customer Success Manager! In this remote role based in the UK, you'll play a crucial part in ensuring our clients achieve their desired outcomes with our innovative software solutions. Your expertise will be vital in building strong relationships, understanding client needs, and driving satisfaction and engagement.

We are seeking a dedicated and passionate Enterprise Customer Success Manager to join our team in the UK. In this pivotal role, you will be responsible for driving customer satisfaction and engagement while ensuring our enterprise clients achieve their desired outcomes with our products. You will collaborate closely with cross-functional teams to deliver exceptional service and build strong relationships with our clients.

About DroneDeployDroneDeploy revolutionizes field teams through the integration of robotics and AI. As the sole reality capture platform that merges robotic automation, AI agents, and a cohesive system, DroneDeploy empowers vital industries to function with agility and assurance.From construction and energy to agriculture, the world's foremost companies utilize DroneDeploy to streamline field operations, enhance safety, and accelerate informed decision-making. By fusing aerial drones, 360 and fixed cameras, ground robots, and proprietary AI, we equip stakeholders—ranging from the field to the boardroom—with the advantages of automation and visual intelligence.At DroneDeploy, we thrive in a predominantly remote-first culture that values innovation and impactful work. Recognized as one of the Best Places to Work in the SF Bay Area and hailed as one of America's Great Places to Work, what distinguishes us is the opportunity to tackle real-world challenges using cutting-edge technology alongside dedicated team members. Our mission-driven team is bold and committed to creating something significant, fostering an environment where diverse perspectives inform sound decisions, and personal and professional growth is woven into the experience. Whether through flexible schedules, family-friendly benefits, or our strong history of internal promotions, we invest in our people as much as we do in our products. If you're eager to contribute to something ambitious, genuine, and transformative, you'll find your place at DroneDeploy.About the Role:As a Customer Success Manager, you will play a pivotal role in enabling customers post-sales, fostering adoption within their organizations, and ensuring high retention and account growth. You will leverage your strong relationship-building skills, strategic acumen, product knowledge, technical proficiency, and empathy to drive customer success.In this role, you will partner closely with customers as a trusted advisor, product expert, and advocate, facilitating meaningful product adoption to bolster customer retention and long-term value. Your contributions will be crucial in helping customers fully realize the benefits of DroneDeploy's platform.Candidates should possess a background in customer success within data-driven, automation, or AI-focused SaaS platforms. Familiarity with GIS, photogrammetry, reality-capture tools (drones, 360° cameras), and APIs would be advantageous. Strong coordination skills and the ability to collaborate effectively with customers and internal teams across time zones are essential.

Join StructureFlow as a Client Success Manager in London, where you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative solutions. You will be responsible for building strong relationships with clients, understanding their business needs, and providing exceptional support throughout their journey with us.Your expertise will help clients maximize the value of our product, driving both their success and our growth.

Join planradar as a Customer Success Manager and play a vital role in ensuring our customers achieve the maximum value from our solutions. Your mission is to foster strong relationships and provide exceptional support, driving customer satisfaction and retention.As a key member of our Customer Success team, you will be responsible for onboarding new clients, managing ongoing support, and identifying opportunities for upselling additional products and services. You will work closely with customers to understand their needs and assist them in achieving their goals through our platform.If you are passionate about customer service and have a proactive mindset, we want to hear from you!

About UsAt Ideals, we are a leading global B2B SaaS provider, acclaimed for being the top-rated and most customer-focused brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower individuals to navigate high-stakes processes and make critical decisions with reduced stress, improved quality, and enhanced efficiency.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration tailored for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other intricate transactions.Ideals Board: A collaborative platform designed for board and leadership teams to facilitate quicker, safer, and more compliant decision-making processes.Your RoleDelivering an outstanding customer experience is paramount at Ideals. Our Customer Success team has been instrumental in maintaining high customer satisfaction levels, securing our position as a Market Leader on G2 for five consecutive years.We are seeking a dynamic Customer Success Manager to enhance our Customer Success team in the UK. In this post-sales role, you will take full ownership of a client portfolio, leading renewals, onboarding, and account expansion for high-value B2B clients, including several strategic accounts in our European portfolio.You will collaborate cross-functionally to drive product adoption and maximize account potential, directly influencing revenue targets and client retention. This is a unique opportunity to establish an impressive track record within a multinational, mature yet rapidly evolving SaaS environment. You will have a significant impact on customer relationships, working alongside various departments to support our scaling growth in the UK region and beyond.Please note that we can only consider candidates located in London or nearby, as this role requires in-person client meetings.

Emplifi helps more than 20,000 brands manage their social media presence and customer experience. The platform brings together social media marketing, commerce, and customer care, all powered by analytics and AI. Companies use Emplifi to improve customer satisfaction, boost sales, and build stronger brand loyalty. About the Customer Success Team The Customer Success team focuses on onboarding new clients and making sure they get the most value from Emplifi’s solutions. Their work supports long-term client relationships and revenue growth. Drawing on a large social media dataset and a broad CX management suite, the team helps clients succeed in a variety of industries and regions. This is an international team, with colleagues based from Sydney to Sao Paulo, New York to Singapore. Team members receive career support and ongoing development, with opportunities to build expertise in social media advisory. Role Overview: Junior Customer Success Manager – UK & Nordics The Junior Customer Success Manager acts as a key partner for clients. The role centers on building positive client relationships, supporting retention and renewal efforts, encouraging product adoption, and spotting opportunities for account growth. Managing contract renewals and upsells within a set client portfolio is a core part of the job. What You Will Do Client Relationship Management Serve as the main point of contact for assigned customers. Build and maintain strong, lasting relationships to support satisfaction and loyalty. Understand client goals and align Emplifi’s services to help achieve them. Onboarding Oversee the onboarding process for new clients, ensuring smooth and timely product adoption. Work with internal teams to deliver services efficiently and meet onboarding deadlines. Product Adoption Track client engagement and monitor how clients use Emplifi’s solutions. Conduct regular check-ins to support effective use of the platform.

About EverfieldEverfield specializes in acquiring, developing, and expanding European vertical market and niche software companies. We equip these companies with essential tools for growth, with a mission to inspire ambition, foster growth, and unlock potential within Europe’s software ecosystem.Our ecosystem operates on a decentralized model, enabling companies to retain their unique teams, brands, and offices while concentrating on their core capabilities—creating products and servicing customers. Everfield supports talent acquisition, human resources, and provides access to a network of specialists in developing and scaling European B2B SaaS businesses, focusing on financial and operational consulting. Established in 2022, Everfield has expanded its presence across 7 countries and continues to grow.About MotivityMotivity is a highly customizable electronic job sheet system utilized daily by thousands of engineers across the UK and Ireland. With over 200 clients and ambitious growth goals, we prioritize strengthening long-term customer relationships, enhancing product adoption, and uncovering opportunities for account expansion.Position OverviewAs a Customer Success Manager, you will manage a portfolio of mid-market service businesses (average £5,000 ACV), taking complete ownership of customer retention, renewals, and account growth. Your role will involve driving product adoption, identifying upsell opportunities, and expanding existing accounts while fostering trusted relationships. Collaboration with sales and product teams is essential to ensure customer success translates into measurable business results and increased revenue.Key ResponsibilitiesAccount Management & Relationship Ownership: Cultivate strong relationships with customers and serve as their trusted advisor.Retention & Growth: Oversee renewals, minimize churn, and identify upsell opportunities within your portfolio.Customer Engagement & Adoption: Drive product utilization to ensure customers derive maximum value from Motivity.Issue Resolution & Escalation: Address customer concerns, coordinate internally, and guarantee timely resolution.CRM Excellence: Maintain accurate account records, monitor renewals and the expansion pipeline to ensure no detail is overlooked.Customer Insight & Opportunity Identification: Stay attuned to customer needs, recognize risks and growth opportunities, and act proactively.Onboarding Support: Guide customers through initial setup, trial phases, and early adoption.

Who Are We?At Postman, we are the foremost API platform, serving over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. Our mission is to empower developers worldwide to craft an API-first world by simplifying the entire API lifecycle and enhancing collaboration—ultimately allowing our users to create superior APIs at a faster pace.Headquartered in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where our journey began. As a privately held company, we are supported by renowned investors like Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Explore more at postman.com or connect with us on social media via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our broader vision at Postman.The OpportunityAs our customer base experiences unprecedented growth, we are on the lookout for seasoned Enterprise Customer Success Managers to expand our business in the UK.In this role, you will lead post-sale strategy and engagement across a portfolio of named Enterprise accounts. Collaborating closely with your customers, you will co-create Joint Success Plans that detail key objectives, milestones, and success criteria. By partnering with our Solutions Architecture and Customer Education teams, you will facilitate impactful enablement programs designed to rapidly address critical challenges. Regular interactions with key stakeholders will allow you to assess the value they derive from our platform and identify new opportunities for growth.This position is ideal for a tech-savvy professional passionate about Customer Success. The perfect candidate will be a strategic thinker with a proven track record in nurturing customer relationships, accelerating adoption, expanding use cases, and achieving exceptional customer outcomes.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

About AirwallexAirwallex stands at the forefront of global financial solutions, offering a unified payments and financial platform tailored for businesses worldwide. With our proprietary infrastructure and innovative software, we empower over 200,000 companies—including renowned names such as Brex, Rippling, Navan, Qantas, and SHEIN—by providing fully integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our diverse team consists of over 2,000 talented individuals across 26 global offices. Valued at $8 billion, we are supported by top-tier investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Join us in revolutionizing the global payments landscape and embark on the most ambitious journey of your career.

Role Overview StructureFlow is looking for a Client Success Manager based in London. This role focuses on building strong client relationships and supporting organizations as they use our software solutions. The Client Success Manager acts as the main contact for clients, helping them get the most value from our platform. What You Will Do Serve as the primary point of contact for assigned clients throughout their journey with StructureFlow. Develop and maintain close relationships with clients to understand their needs and objectives. Facilitate clear and effective communication between clients and internal teams. Offer strategic guidance to help clients achieve their goals using our platform. Location This position is based in London, England, United Kingdom.

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.