Customer Success Manager - APAC Region

Grafana Labs is looking for a Strategic Cloud Partner Manager to focus on building and deepening cloud partnerships throughout the APAC region. This position is fully remote and open to candidates based in Australia or Singapore. Role overview This role centers on developing and growing relationships with key cloud partners. The Strategic Cloud Partner Manager will work with teams across Grafana Labs to support joint initiatives and drive success in the APAC market. What you will do Create and implement strategic plans to expand cloud partnerships in APAC Collaborate with internal teams to advance partner programs and initiatives Oversee the onboarding process for new cloud partners Engage with stakeholders to enhance Grafana Labs’ cloud offerings and increase market presence Location This is a remote role open to candidates in Australia or Singapore.

About Mindbody and Playlist Playlist brings people together for meaningful experiences in fitness, wellness, and beyond. By connecting individuals with activities that matter, Playlist, home to Mindbody and ClassPass, helps businesses and customers turn intentions into real-life actions. Mindbody supports wellness entrepreneurs with technology that powers their businesses and elevates client experiences. The team values curiosity and innovation, always seeking new ways to connect people and businesses through technology. Role Overview: Regional Director of Strategic Accounts – APAC The Regional Director of Strategic Accounts – APAC leads growth, retention, and overall success for Mindbody’s strategic customers across the Asia-Pacific region. This position oversees mid-market and enterprise sales, account management, and technical account management, managing a portfolio of high-value, multi-location clients throughout APAC. This leader manages teams across these functions, shaping a unified, customer-focused approach for new business, partnerships, solution delivery, and operational excellence. The Director nurtures existing relationships, drives regional acquisition strategies, and champions initiatives that support onboarding, adoption, and long-term client growth in both mid-market and enterprise segments. Key Responsibilities Own revenue, growth, and retention targets for the Strategic Accounts organization in APAC, covering mid-market and enterprise customer segments. Implement consultative, solution-driven sales strategies that connect client goals with Mindbody’s platform capabilities. Deliver proactive value to clients through data analytics, operational improvements, and effective use of technology. Build and maintain senior relationships with C-suite executives and other key decision-makers among strategic customers. Serve as executive sponsor for top clients, supporting customer satisfaction, renewals, and expansion opportunities. Location This role is based in Australia and covers the Asia-Pacific region.

Join Storyblok, a leading headless CMS platform that empowers marketers and developers to create exceptional content experiences in today's AI-driven landscape. Our platform delivers structured, consistent content across various channels including websites, applications, and AI-powered search.Marketers benefit from a powerful visual editor featuring reusable components, in-context previews, and streamlined workflows to facilitate rapid launches and maintain brand integrity. Developers enjoy the flexibility to utilize their preferred frameworks and integrate seamlessly through our API-first approach. Together, brands gain a single source of truth for accurate, adaptable, and measurable content.Prestigious companies such as Virgin Media O2, Oatly, and TomTom leverage Storyblok to enhance their market presence swiftly and effectively. Experience the Joyful Headless™ revolution with us.WHAT YOU GAIN FROM THIS ROLEAs part of a dynamic and expanding company, you will have the opportunity to contribute to various pioneering projects. Additionally, you will receive numerous benefits:Monthly remote work stipend for home internet and electricity, along with an initial home office equipment package (laptop, keyboard, monitor, etc.).Upgrades for your home office setup or a membership at a local co-working space following your onboarding.Comprehensive sick leave, parental leave, and 25 days of annual leave in addition to local national holidays.Personal development fund for educational courses, books, conferences, and resources.Participation in our Virtual Stock Option Plan (VSOP).Annual international team-building trips, along with quarterly and monthly virtual gatherings.Enjoy a fully remote work environment with a focus on work-life balance and flexible hours.Be part of an international team that values collaboration and has fun while achieving collective goals.

Join Loop Returns as our inaugural Partner Manager in Australia, a dynamic position that empowers you to be the voice and expert of Loop's platform in the APAC region. As part of our Partnerships team, you will cultivate, lead, and strengthen alliances across logistics, technology, and agency partner sectors, all aimed at driving Loop's growth objectives within the Australian market.This essential role directly impacts Loop's global expansion strategy, enabling the development of a network of highly engaged partners capable of integrating and supporting the needs of local merchants and accelerating our go-to-market (GTM) initiatives in Australia.As a fully remote organization, Loop embraces a global remote-first culture. This position is based entirely in Australia, with a strong preference for candidates located in Sydney or Melbourne, who possess extensive knowledge and experience within the Australian e-commerce landscape.

Join Storyblok, a pioneering headless CMS platform that empowers marketers and developers to thrive in the AI-driven content landscape. Our platform allows for seamless delivery of structured and consistent content across websites, applications, AI search, and more.Marketers benefit from a user-friendly visual editor with reusable components, in-context previews, and efficient workflows that help them launch quickly and maintain brand consistency. Developers are free to utilize their preferred frameworks and can integrate with any system via our API-first approach. Our clients have a singular source of truth for content that is precise, adaptable, and measurable.Renowned brands such as Virgin Media O2, Oatly, and TomTom leverage Storyblok to create significant market impacts swiftly. Experience the joy of headless content management with us!WHAT YOU GAINBy joining our dynamic organization, you will have the opportunity to make impactful contributions. We offer the following benefits:Monthly stipend for remote work expenses (internet, electricity), along with a home office equipment package upon onboarding (laptop, keyboard, monitor, etc.).Home office upgrades or co-working space memberships post-onboarding.Generous sick leave, parental leave, and 25 annual vacation days in addition to national holidays.Personal development fund for courses, books, conferences, and resources.Participation in our Virtual Stock Option Plan (VSOP).Annual international team-building trips, plus quarterly and monthly online gatherings.As a fully remote company prioritizing work-life balance, we offer flexible work schedules.Join an international team that enjoys collaboration and strives to achieve shared objectives.

Join Storyblok, a leading headless CMS platform designed to empower marketers and developers alike in the era of AI-driven content. With Storyblok, you can effortlessly deliver structured and coherent content across various channels, including websites, applications, AI search, and more.Our innovative visual editor allows marketers to utilize reusable components, enable in-context previews, and streamline workflows for quick and brand-consistent launches. Developers enjoy the flexibility of working with their preferred frameworks and seamlessly integrating with other tools via our API-first platform. Brands benefit from a unified source of truth for their content that is reliable, adaptable, and measurable.Renowned brands such as Virgin Media O2, Oatly, and TomTom harness the power of Storyblok to achieve significant market impact swiftly. Experience the transformative capabilities of Joyful Headless™.WHAT’S IN IT FOR YOU?As part of a rapidly growing company, you will have the opportunity to contribute to numerous pioneering initiatives. Enjoy these benefits:Monthly remote work stipend covering home internet and electricity expenses, plus a comprehensive home office equipment package upon onboarding (including a laptop, keyboard, and monitor).Upgrade your home office equipment (furniture, earplugs, etc.) or gain membership to a local co-working space after your onboarding.Access to sick leave, parental leave, and 25 days of annual leave, in addition to your local national holidays.A personal development fund for courses, books, conferences, and other materials.Participation in our Virtual Stock Option Plan (VSOP).Annual international team-building trips, along with quarterly and monthly online gatherings.Enjoy a fully remote work environment with flexible scheduling, ensuring a healthy work-life balance.Collaborate with an international team that values hard work and fun while striving toward common goals.

At BeyondTrust, we empower you to realize your purpose through impactful contributions to our mission of creating a safer world with our cybersecurity SaaS solutions.We foster a culture grounded in flexibility, trust, and continuous learning, ensuring your growth and the significant impact you have on our success is duly recognized. You'll work alongside colleagues who challenge, support, and motivate you to reach your fullest potential.The RoleAs the Director of Partner Ecosystems for the APAC region, you will hold a pivotal leadership position responsible for developing and executing a comprehensive partner ecosystem strategy that propels APAC sales and growth initiatives. You will lead, mentor, and cultivate a team of Partner Managers dedicated to establishing and expanding a robust ecosystem of VARs, VADs, Service Delivery Partners, System Integrators, and Technology Alliance Partners throughout the diverse and complex APAC landscape. Reporting to the Vice President of Partner Ecosystems, you will serve as an executive ambassador for BeyondTrust, nurturing strategic partnerships, enhancing partner performance, and exemplifying leadership excellence throughout the region.What You’ll DoVisionary Leadership & Team EmpowermentProvide clear, strategic direction to your team of Partner Managers, aligning them with APAC go-to-market priorities and a unified vision for partner-driven growth.Act as a coach and mentor, fostering leadership capabilities within the team and promoting a culture of accountability, continuous learning, and high performance.Guide the team in executing joint business plans and conducting effective monthly and quarterly business reviews that drive partner alignment and execution.Strategic Ecosystem StewardshipDesign and implement an ambitious APAC ecosystem plan that positions BeyondTrust and its partners for sustained success across varied regional markets.Establish and maintain executive-level relationships with key partners, acting as a trusted advisor and strategic influencer at the highest levels.Foster peer-to-peer, cross-organizational relationships to enhance collaboration, expedite decision-making, and expand partnership impact.Cross-Functional LeadershipCollaborate closely with sales, marketing, and enablement leaders to ensure regional alignment, equipping partners with the necessary resources, insights, and support for excellent execution.Advocate for partner needs within the organization, influencing corporate strategy, enablement priorities, and resource allocation to meet APAC objectives.

At Orgvue, we are at the forefront of organizational design and planning software, empowering businesses to transform their workforce through a deep understanding of the work they do and the skills they possess. Our innovative platform seamlessly connects strategy to structure, enabling organizations to gain clarity and adaptability in a constantly evolving work landscape. The world's most renowned enterprises and consulting firms trust Orgvue to visualize and model both current and future organizational states, facilitating quicker and more informed decision-making. With our headquarters in the United Kingdom and offices across the United States, Canada, Europe, and Australia, we are positioned to serve clients globally.Role OverviewAs a Partner Success Manager, your primary responsibility will be to ensure that our strategic partners realize the maximum potential of their collaboration with Orgvue. You will cultivate an environment conducive to new business development opportunities while managing relationships, mitigating risks, and overseeing cross-functional activities. Your expertise will empower partners to leverage Orgvue effectively in their projects, ultimately increasing the volume of Orgvue projects delivered over time.In this role, you will collaborate closely with leaders, super users, and their teams to execute joint plans and priorities, which may include go-to-market strategies, custom technical solution development, project delivery, and user enablement initiatives. You will be a pivotal force in helping our partners enhance their internal Orgvue capabilities on strategic projects with leading organizations worldwide. Additionally, you will serve as a vital link to our Product team, providing insights for enhancements that can improve Orgvue, and to our Sales team to expand Orgvue’s presence through our partner channel.When not directly engaging with partners, you will collaborate with team members on projects aimed at building and scaling service offerings for our partner community.What We’re Looking ForYou are enthusiastic about joining a rapidly growing international company.You possess a passion for problem-solving within the Org Design and Transformation domain.You strive to make a significant impact on some of the largest and most recognizable organizations.You thrive in fast-paced environments and are eager to take on challenging tasks.You relish working across various stakeholders, both internal and external.You remain composed under pressure and are committed to finding solutions.

Job OverviewWe are seeking an enthusiastic and driven Account Executive to join our dynamic team at ApprovalMax. In this role, you will play a crucial part in fostering growth and delivering outstanding support to our small and medium-sized business (SMB) clients throughout the APAC region.If you are ambitious, collaborative, and eager to advance your career—coupled with exceptional communication skills and a genuine desire for growth—ApprovalMax provides a fantastic platform for you to thrive in a supportive, fast-paced environment.About You:You are highly motivated, diligent, and possess a proactive attitude paired with strong perseverance and ambition.You have outstanding verbal and written communication skills, allowing you to convey ideas clearly and build rapport effectively.You are adept at managing the entire sales cycle, focusing on acquiring new business, prospecting, and successfully closing deals.You are passionate about driving significant growth for our offerings in the APAC market and are dedicated to surpassing targets through persistent effort and strategic execution.You will actively create and nurture a robust sales pipeline, manage inbound leads within your territory, and engage in proactive outbound prospecting to generate revenue.Key Responsibilities:Develop and execute a strategic territory plan aimed at achieving and exceeding sales quotas.Initiate contact with potential clients through phone calls, emails, LinkedIn, and video conferencing.Conduct thorough research to identify and engage relevant prospects in various SMB sectors.Independently lead discovery calls, product demonstrations, and all customer interactions.Maintain precise and up-to-date sales forecasting and pipeline data within our CRM system to ensure effective opportunity management and reporting.Drive revenue growth by consistently meeting or surpassing individual and team sales goals.Foster a positive and collaborative workplace culture.Stay updated on industry trends, competitor activities, and the ongoing evolution of ApprovalMax’s products and services.Represent ApprovalMax at industry events (approximately 1-2 times per quarter).Perform additional duties as assigned.

At ClickUp, we’re not just creating software; we’re shaping the future of work! In an era plagued by work fragmentation, we envisioned a more efficient way. That’s why we developed the first truly integrated AI workspace, merging tasks, documents, chat, calendar, and enterprise search, all enhanced by context-driven AI. Our platform empowers millions of teams to break free from silos, reclaim their time, and elevate their productivity to unprecedented levels. Joining ClickUp means you’ll have the chance to learn, implement, and innovate with AI in ways that will not only transform our product but also redefine the landscape of work itself. Become part of a daring and innovative team that is pushing the boundaries of what’s achievable! This is a unique opportunity to join a pre-IPO startup dedicated to maximizing productivity and saving valuable time!ClickUp is in search of a seasoned Strategic Solutions Engineer to act as a technical ally to our Sales team, focusing on acquiring new customers, enhancing existing accounts, and boosting our revenue growth. The ideal candidate will possess strong strategic thinking capabilities, excellent presentation skills, the ability to advise and influence clients on innovative work methodologies, and a technical aptitude to tackle any challenges our clients may face.Collaboration is at the heart of ClickUp’s operations, and a significant portion of your role will involve closely working with Managers to understand and coordinate team requirements. You should be capable of working autonomously with minimal supervision while thriving in a fast-paced and collaborative environment. It is essential to effectively manage multiple tasks, prioritize responsibilities, and meet deadlines with enthusiasm and positivity.The Role:Collaborate with Sales to deliver outstanding solution presentations that showcase our products and integrations to both potential and current clients.Lead the technical evaluation process, which includes discovery sessions, custom demonstrations, technical Q&A, proof of value, integration scoping, and final value presentations.Design, develop, and manage impactful customer-specific proof of value (PoV) projects to influence decision-making outcomes.Support the functional and technical aspects of RFPs.Possess a solid background in business process mapping, including the ability to analyze, document, and enhance complex business processes across varied environments.

Dexory is looking for a Field Service Engineer based in Australia to support its advanced robotic systems across the APAC region. This role sits within the Client Operations team and centers on hands-on work with electro-mechanical assemblies. Role overview The Field Service Engineer will receive in-depth, on-site training in the UK. This training covers troubleshooting, servicing, and repairing Dexory's robotic products. After training, the engineer will ensure the ongoing performance and reliability of the robot fleet throughout the APAC region. Key responsibilities Travel frequently to client sites across the APAC region Service, maintain, and repair robotic systems in the field Troubleshoot technical issues on-site Support the operational efficiency of Dexory's robots Training and development Extensive training takes place in the UK, with a focus on developing the technical skills needed for field service work on advanced robotics.

We are seeking a passionate and driven Account Manager to join our APAC SMB division, ezyCollect by Sidetrade. In this role, you will be instrumental in driving the commercial growth of our existing client portfolio across the globe.About Sidetrade:Sidetrade is an innovative AI company listed on Euronext Growth, dedicated to transforming how enterprises generate value from their customers through our cutting-edge Order-to-Cash Intelligence platform and our comprehensive Data Lake.With a multicultural team representing 38 nationalities, we foster a culture of innovation, collaboration, and a customer-centric approach. Sidetrade has been recognized as a Gartner® Magic Quadrant™ Leader since 2022.We prioritize passion over perfection, and if you are eager to learn and contribute positively, we would love to hear from you. Be yourself and grow with us!Interested in learning more about Sidetrade? Check out the Sidetrade Inside Out podcast.

Join Caseware, a pioneering Fintech firm from Canada, which has been a leader in the global audit and accounting software industry for over three decades. With more than 500,000 users across 130 countries, and our solutions available in 16 languages, we're on a mission to enhance financial reporting and auditing for professionals worldwide. Although you may not be familiar with us yet, over 36,000 accounting and audit professionals proudly showcase Caseware as a skill on their LinkedIn profiles!As our Account Manager in the APAC region, you will cultivate and strengthen strategic partnerships with C-level executives, particularly within the Government sector. Your role will involve understanding their unique needs and delivering tailored solutions that maximize value. By proactively engaging with our clients, implementing retention strategies, and spearheading growth initiatives, you will ensure the successful adoption of Caseware's innovative cloud solutions.Key Performance Areas include:· New & Additional Business Development (Upselling, Cross-selling, Migration)· Enhancing Customer Retention & Satisfaction· Driving Revenue Growth (Net of CPI)· Account Engagement & CoverageThis is a Full-time permanent position This role is hybrid. The successful candidate will work both from the office and remotely. Our office is located at L4, 365 Little Collins Street, Melbourne, VIC 3000

About the RoleJoin Symplicity as a Regional Marketing Manager focused on propelling growth in the APAC region through innovative field and demand generation marketing strategies.This position is perfect for a self-starter who enjoys working across diverse marketing functions and possesses the maturity to engage with various senior stakeholders. If you are excited about being part of a global team and utilizing the complete marketing toolkit, this role is tailored for you.Your ResponsibilitiesRegional Marketing Strategy & ExecutionCollaborate with the VP of Marketing to create and implement the annual marketing plan for APAC, aligning with regional sales objectives.Manage the regional marketing budget, allocating resources effectively across events, campaigns, digital platforms, and content with a focus on pipeline influence.Work closely with the APAC sales team to identify gaps in the pipeline and develop marketing initiatives to address these gaps.Facilitate deal acceleration through targeted content, competitive positioning, and account-based marketing strategies.Adapt global marketing campaigns into regionally relevant initiatives that resonate with higher education institutions in APAC.Collaborate with the Director of Events to plan and execute Symplicity’s participation in regional conferences, trade shows, and client events, both in-person and virtual.Partner with the global content team to localize marketing materials for APAC audiences.Monitor and report on marketing-sourced pipeline, campaign performance, and ROI to regional and global leadership.

Join us at Pure Storage, where we're on the cutting edge of technology, revolutionizing the data storage sector. As a leader in our field, you'll engage in innovative practices, grow alongside a talented team, and contribute to reshaping our industry.If you're eager to embrace limitless opportunities and make a lasting impact, we invite you to be part of our journey.THE ROLEOur Finance Team at Pure StorageOur diverse team thrives on challenging conventions, creating groundbreaking ideas that drive the development of one of the most reliable and user-friendly storage systems available. We are committed to hiring exceptional talent who excel in an agile, collaborative, and transparent work environment. We’re looking for passionate individuals to tackle real-world challenges while enjoying their work experience.Our international operations are the growth engine for Pure Storage, encompassing key regions in APJ, EMEA, and LATAM. Each region possesses unique capabilities and cultural diversity, yet shares a common thirst for analytical insights—this is where you come in.WHAT YOU'LL DOWe seek an outstanding Finance Director to support our APAC sales team, reporting directly to the AVP of International Sales Finance. This multifaceted role emphasizes business partnering with country and regional leaders, encompassing all elements from commercial deal support, in collaboration with our deal desk, to working alongside our Shared Services team in developing intelligence, analytics, and reporting. You will analyze key performance indicators such as pipeline and expense-to-bookings in partnership with sales leadership. This pivotal role will enable Finance to deliver valuable insights to the business, demanding exceptional collaboration skills, analytical acumen, and the ability to influence stakeholders effectively. You will have a unique opportunity to lead and shape a core aspect of Pure Storage's strategy.Grow the BusinessDrive and influence deal structuring activities in collaboration with sales teams, enhancing participation in significant or complex deal assessments while providing leadership to support and facilitate successful deals.Translate numerical data into compelling narratives and forecasts that align with business and market dynamics.Leverage appropriate data to empower sales leaders with insights and foresight.

Join Avetta as a Technical Implementation Project Manager in the APAC region, where you will play a pivotal role in driving successful project implementations. You will collaborate with cross-functional teams to ensure that our solutions meet client needs effectively and efficiently.

At Gorgias, we envision a future where conversations lead the shopping experience.We are developing a cutting-edge platform featuring a unified AI agent designed to sell, support, and re-engage customers throughout their entire journey. As pioneers in Conversational Commerce, we are at the forefront of transforming the ecommerce landscape.Our mission is to cultivate meaningful relationships between brands and customers, ensuring each interaction is personal, seamless, and intelligent. By leveraging our deep product knowledge alongside state-of-the-art AI, we are redefining the shopping experience to be more human and connected.Our core focus areas include:Quality: We prioritize authentic and on-brand conversations.Experience: We aim for an effortless shopping journey from chat through to checkout.Re-engagement: We foster personal dialogue instead of disruptive marketing.The potential for growth is significant. As AI continues to reshape purchasing behaviors, Gorgias is laying the groundwork for the future of ecommerce, empowering brands with intelligent agents that foster customer understanding.Join us in making Conversational Commerce a reality.About Our Partnerships TeamAt Gorgias, partnerships contribute to over 50% of our revenue, with 75% of our Enterprise revenue derived from this critical area. We are seeking a Senior Partnerships Manager to oversee and expand our relationships with key technology and agency partners, including ISVs, development teams, and digital marketing agencies.This high-impact, externally facing role will involve driving joint revenue initiatives, coordinating sales processes, and transforming partners from basic referral relationships to fully engaged Gorgias service providers.In this role, you will take full ownership of the APAC region, devising your own strategy and given the autonomy to execute alongside your colleagues in the APAC sales and success teams.You’ll be part of a dynamic team that is crucial in extending our market presence, particularly through enterprise-level partnerships with prominent development and digital marketing agencies.

We are seeking an experienced Demand Generation Manager to lead our marketing efforts in the APAC region. In this role, you will develop and execute targeted demand generation strategies to drive customer acquisition and engagement. You will work closely with sales and product teams to create impactful campaigns that resonate with our audience.

Role Overview and ImpactAs the Senior Payroll Manager overseeing the APAC region, you will spearhead the operational excellence of our payroll functions, ensuring accuracy and efficiency for our personnel across Australia, New Zealand, and Asia. Collaborating closely with the General Manager of Payroll, you will adeptly navigate a dynamic legislative landscape to ensure all deliverables comply with the highest standards.Your primary focus will be on transitioning the team from manual data entry to a sophisticated validation model through the use of automation and AI technologies. You will play a crucial role in promoting payroll governance and strategic growth in the region, ensuring our processes remain resilient as we scale as a global SaaS enterprise.Connecting with the TeamYou will lead a talented and diverse team of payroll professionals across Melbourne and New Zealand, nurturing a culture of coaching, empowerment, and psychological safety. This position is a vital partnership with our People Experience and Finance teams, ensuring that the entire employee journey is supported by timely and precise information.Immediate Focus AreasStabilizing and refining the recently implemented Ramco payroll system to resolve initial challenges and enhance process effectiveness.Preparing our systems and personnel for the upcoming 'payday super' legislation and other evolving Fair Work and ATO requirements.Implementing automated integration solutions, potentially utilizing AI, to optimize data flow between Workday and our payroll systems.Enhancing process documentation and issue registers to drive maturity and mitigate recurring operational bottlenecks.Work EnvironmentWe promote a hybrid working model that balances the flexibility of remote work with 'boost days' in the office for collaboration, connection, and culture-building.Qualifications We SeekIn-depth knowledge of Australian payroll legislation, including Fair Work regulations, long service leave, and superannuation requirements.A natural leadership ability to mentor and develop other leaders with a focus on human-centric management and fostering team growth.