Customer Success Manager, Accounting Solutions

Role Overview Metergy Solutions is hiring a Senior Manager of Client Success for Key Accounts in New York, New York. This role focuses on strengthening relationships with major clients and guiding a team to deliver outstanding service. The Senior Manager will work to increase client satisfaction and retention across key accounts. What You Will Do Lead and support a team dedicated to client success for high-value accounts Build and maintain strong relationships with key clients Ensure clients receive prompt, high-quality service Drive initiatives that improve client satisfaction and retention Who We’re Looking For Strategic thinker with a background in client management Experience leading teams in a client-facing environment Motivated by delivering measurable results for clients

Later is recognized as the leading influencer marketing platform, designed to empower brands to craft unforgettable campaigns. By merging genuine creator relationships, reliable intelligence, and expert advice, Later alleviates the uncertainties often associated with one of marketing's most significant investments.Built on a sophisticated, AI-driven platform and leveraging over a decade of proprietary data—including billions of social interactions and more than $2.4 billion in verified purchases driven by influencers—Later equips teams with insights into what strategies will succeed before they even launch.By blending trusted insights with professional guidance, Later simplifies influencer marketing, enabling brands to select the right creators, implement fully managed campaigns, and achieve substantial growth in awareness, engagement, and revenue. Trusted by top enterprise brands such as Nike, Wayfair, Unilever, and Southwest Airlines, Later effectively merges creativity with performance to ensure campaigns are not only visually appealing but also result-oriented. Discover more at later.com.About this position:As a Senior Account Manager for Client Success, you will be responsible for the retention, growth, and long-term success of a portfolio of strategic clients. This revenue-critical role entails driving net revenue retention through renewals, upsells, and cross-sells, while guaranteeing that clients continuously derive significant value from Later’s offerings.You will serve as a trusted advisor to senior stakeholders, balancing strategic planning with hands-on execution. Achieving success in this role demands sharp commercial acumen, exceptional executive-level communication skills, and the ability to proactively pinpoint growth opportunities within complex client organizations.This position reports directly to the VP of Client Success and collaborates closely with Sales, Services, Product, and Finance teams to ensure clients thrive with Later over time.What you'll be doing:StrategyDevelop and maintain Mutual Success Plans for all assigned clients, aligning their business goals with measurable outcomes facilitated by Later.Identify and actively pursue expansion opportunities across products and services within your client portfolio.Create and maintain account maps that detail key stakeholders, decision-makers, influencers, and succession risks.Adopt a strategic and commercial approach to drive growth across your accounts.

At January, we are dedicated to revolutionizing consumer finance by infusing humanity into every interaction. Our innovative, data-driven solutions empower financial institutions to enhance their collections processes, providing borrowers with clear, compassionate pathways to regain control over their financial futures. We are not just increasing access to credit; we are restoring dignity and affording millions the opportunity to achieve true financial independence.About the RoleAs the Senior Client Success Manager, you will play a pivotal role in transforming client relationships into a key competitive advantage for January. Your responsibility will extend beyond mere account retention; you will extract invaluable insights that will inform our product development and client service strategies. You will manage 5-7 strategic accounts that present significant potential along with operational challenges. Your goal is to establish scalable client management systems that maintain a personal touch, transition our approach from reactive to proactive, and create a framework that converts client feedback into actionable product decisions and market intelligence.Collaborating closely with Operations, Product, Compliance, and Sales teams, you will tackle complex issues swiftly, identify patterns that might go unnoticed, and uncover expansion opportunities before they are articulated by clients. You thrive on challenging conversations, master the art of precise communication—whether it's de-escalating issues or crafting replicable playbooks—and excel at prioritizing conflicting demands.What You'll DoServe as the primary relationship steward for strategic accounts, proactively anticipating client needs and fostering trust through transparency in both success and crisis.Detect patterns within your portfolio of accounts, functioning as an intelligence resource for Product and Account Management by translating frontline insights into product roadmap strategies and identifying growth opportunities.Lead monthly performance reviews that provide clients with new insights, advancing from mere reporting to diagnosing root causes and proposing data-driven solutions.Manage audit processes from start to finish with impeccable attention to deadlines, swiftly resolving complex issues with clarity.Transform individual client successes into standardized playbooks and collaborate with Client Operations to address systemic friction points.Document successful strategies and enhance team performance through knowledge sharing and scalable processes.What We're Looking ForA minimum of 4 years of experience in high-touch B2B client success, strategic account management, or consulting with enterprise clients: ...

WHO WE ARE Zeta Global (NYSE: ZETA) is an innovative AI-Powered Marketing Cloud that harnesses advanced artificial intelligence (AI) and vast consumer insights to empower marketers in acquiring, retaining, and expanding customer relationships efficiently. Our Zeta Marketing Platform (ZMP) aims to simplify sophisticated marketing through the unification of identity, intelligence, and omnichannel activation, leveraging one of the industry’s largest proprietary databases and AI capabilities. We enable our enterprise clients across various industries to personalize consumer experiences at an individual level, enhancing the effectiveness of their marketing initiatives. Founded in 2007 by David A. Steinberg and John Sculley, Zeta Global is headquartered in New York City, with offices around the globe. To learn more, visit www.zetaglobal.com. THE ROLE The Senior Client Success Manager – Programmatic is a dynamic, client-facing position responsible for overseeing the comprehensive success of a portfolio of strategic programmatic accounts. In this role, you will act as the primary client liaison, operational expert, and strategic ally, managing live campaigns, directing client communications, and driving performance, retention, and growth. This position demands robust programmatic expertise, sound judgment, and the capability to work autonomously while fostering close collaboration with Sales, Analytics, and Operations teams. This is a hybrid position based in New York City (3 days/week). RESPONSIBILITIES Oversee and manage 10+ active programmatic campaigns end-to-end across multiple accounts. Lead all client communications, including status calls, quarterly business reviews (QBRs), and escalations, providing clear insights and recommendations linked to business outcomes. Act as the technical owner of campaign execution, collaborating closely with Operations to ensure proper setup, effective optimization, and alignment with strategic goals (targeting, pacing, QA, troubleshooting). Leverage a deep understanding of DSP functionality and optimization levers to guide setup decisions, troubleshoot issues, and drive performance enhancements. Generate client-ready reporting and performance insights in conjunction with Analytics. Proactively identify and facilitate upsell, cross-sell, and renewal opportunities in partnership with Sales. Collaborate cross-functionally to address issues, drive improvements, and enhance client satisfaction.

ABOUT US Zeta Global (NYSE: ZETA) is a cutting-edge AI-Driven Marketing Cloud that harnesses the power of advanced artificial intelligence (AI) and massive consumer data to streamline the marketing process, enabling marketers to efficiently acquire, nurture, and retain customers. Our Zeta Marketing Platform (ZMP) is designed to simplify complex marketing tasks by integrating identity, intelligence, and omnichannel activation into a unified solution, bolstered by one of the industry's largest proprietary databases and AI capabilities. Our diverse enterprise clients are empowered to create highly personalized experiences, leading to enhanced marketing outcomes. Founded in 2007 by David A. Steinberg and John Sculley, our headquarters is located in New York City, with a global presence. Discover more at www.zetaglobal.com. POSITION OVERVIEW The Senior Client Success Manager - Programmatic is a pivotal, client-facing role responsible for ensuring the comprehensive success of a portfolio of strategic programmatic accounts. You will act as the primary point of contact for clients, demonstrating operational expertise and strategic insight while managing live campaigns, overseeing client communications, and driving performance, retention, and growth. Success in this role requires a strong background in programmatic advertising, sound judgment, and the ability to work independently while collaborating effectively with the Sales, Analytics, and Operations teams. This is a hybrid role based in New York City, requiring three days per week in the office. KEY RESPONSIBILITIES Oversee and manage more than 10 active programmatic campaigns from inception to completion across various accounts. Lead all client communications, including status updates, quarterly business reviews (QBRs), and escalations, delivering clear insights and recommendations aligned with business objectives. Act as the technical lead for campaign execution, closely collaborating with the Operations team to ensure campaigns are set up accurately, optimized effectively, and aligned with strategic goals (including targeting, pacing, quality assurance, and troubleshooting). Utilize an in-depth understanding of Demand-Side Platform (DSP) functionalities and optimization strategies to guide campaign setup, troubleshoot issues, and enhance performance. Provide client-ready reporting and performance analytics in partnership with the Analytics team. Identify and nurture opportunities for upselling, cross-selling, and contract renewals in conjunction with the Sales team. Collaborate across departments to resolve issues and bolster campaign performance.

About Pivotal HealthPivotal Health stands at the forefront of technology, empowering healthcare providers to navigate the complexities of reimbursement and ensuring they receive fair compensation for their exceptional care.Many healthcare professionals grapple with chronic underpayment from insurance companies, even though they deliver top-notch services. Processes like Independent Dispute Resolution (IDR) are meant to foster fairness but often become cumbersome and confusing without the right support.Pivotal Health merges cutting-edge software, insightful data, and dedicated service into a cohesive, AI-enhanced platform. Our solutions streamline reimbursement processes, enabling providers to efficiently contest underpaid claims and alleviate administrative burdens, all while preserving the focus on patient care.Our comprehensive IDR solution is merely the beginning. We are committed to developing tools that empower providers with clarity, control, and confidence throughout their reimbursement journey.About This RolePivotal Health is on the lookout for a Senior Client Success Manager who will play a vital role in ensuring our healthcare provider clients achieve success and satisfaction while engaging with our services. You will oversee a portfolio of high-value strategic accounts, delivering the exceptional service these clients expect. In this pivotal role, you will drive platform adoption, retention, and overall client satisfaction, directly influencing client outcomes and contributing to our company’s growth.Your ResponsibilitiesManage and enhance a portfolio of high-value accounts, focusing on client retention, expansion, and long-term partnership success.Guide clients through onboarding, implementation, and ongoing engagement, ensuring they realize measurable value from our platform consistently.Represent the client’s voice, gathering feedback and collaborating with Product and Engineering teams to inform roadmap priorities and enhancements.Develop Client Success playbooks, share best practices, and mentor team members to elevate overall team performance.What We Seek4-8 years in client-facing roles such as Client Success, Account Management, or Client Services; experience in B2B SaaS, healthcare, health tech, or IDR is highly preferred.Exceptional communication skills, with a proven ability to build strong relationships and provide outstanding service.Proficiency in analyzing client needs and translating them into actionable insights.Strong problem-solving skills and a proactive approach to client engagement and satisfaction.

About UsAddepar is a leading global data and AI platform designed to empower investment professionals in transforming intricate financial data into actionable insights. Our platform consolidates portfolio, market, and client information into a comprehensive view, delivering AI-driven insights seamlessly integrated into investment and client workflows. Trusted by over 1,400 firms across nearly 60 countries, Addepar manages an impressive $9 trillion in assets. Our open platform collaborates with nearly 650 software, data, and consulting partners, enabling efficient investment operations for organizations of every size and complexity. With offices located in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo, we are dedicated to supporting our clients worldwide.The OpportunityThe Client Success Management (CSM) team at Addepar is responsible for the entire post-sales journey, ensuring that our clients derive maximum value from our platform. As a trusted advisor, you will develop a profound understanding of each client's business—encompassing their strategy, services, team dynamics, and technology—to assist them in achieving their objectives and fully utilizing Addepar's solutions.As a member of the CESM Enterprise Team, you will manage our largest and most complex clients, including global banks, private institutions, regional banks, wirehouses, and broker-dealers. Your role will involve providing strategic insights, nurturing strong partnerships, and spearheading engagement initiatives to drive client adoption, retention, renewals, and revenue growth, thus playing a crucial role in Addepar's expansion.In this position, you will leverage your sales acumen and technical expertise to conduct impactful client presentations and demonstrations, effectively communicating Addepar's value proposition while aligning our capabilities with client needs and business goals. Collaborating across various departments, you will identify opportunities to enhance engagement, accelerate adoption, and create and implement data-driven strategies to foster new annual recurring revenue for Addepar.Furthermore, you will facilitate change management, implement best practices, and optimize the use of our platform. Acting as an advocate for our clients, you will ensure an exceptional experience while gathering insights that will inform the development of the next generation of client-focused solutions at Addepar.

Role Overview Metergy Solutions is looking for a Client Success Manager based in New York, New York. This role centers on helping clients reach their goals using Metergy’s products and services. The Client Success Manager serves as the main contact for clients, guiding them from onboarding through ongoing support. What You Will Do Act as the primary point of contact for assigned clients Guide clients through onboarding and answer their questions Analyze client needs and develop tailored strategies to support their objectives Work closely with internal teams to optimize client outcomes Identify opportunities for upselling and recommend solutions Foster long-term client relationships and ensure satisfaction

Nexxen builds data-driven advertising technology for advertisers, agencies, publishers, and broadcasters around the world. Its platform includes a demand-side platform (DSP), a supply-side platform (SSP), and the Nexxen Data Platform, supporting advanced TV and digital advertising strategies. The company emphasizes customer centricity, curiosity, and open collaboration. Team members are encouraged to bring these values to their daily work as they help shape the future of advertising. Fraud Notice Nexxen never requests payment during the hiring process and does not endorse financial schemes. If you receive suspicious messages or requests claiming to be from Nexxen, contact infosec@nexxen.com to verify. More information is available at the Nexxen Fraud Alert and Notice. Role overview The Senior Client Success Manager oversees managed service campaign management and programmatic PMP deal execution for Nexxen’s clients. This position manages a portfolio of high-value advertiser relationships, focusing on long-term satisfaction, retention, and revenue growth. What you will do Serve as the main point of contact for clients, applying technical knowledge across Nexxen’s SSP, DMP, and deal infrastructure. Lead advanced campaign execution and provide actionable, data-driven insights. Work with internal teams to identify partnership opportunities and shape account strategies. Advise clients on investment decisions related to advertising campaigns and technology. Establish best practices for campaign management and deal execution. Mentor junior colleagues and help refine internal processes for greater efficiency and client impact. Location This role is based in New York.

At CompStak, we aspire to transform the commercial real estate landscape by providing unparalleled access to accurate and transparent market data. Our innovative platform enables users to access critical information effortlessly, fostering better and quicker transactions for all stakeholders in the industry. Location: Manhattan, New YorkHybrid Work Environment: Three days in the office, with flexibility for change We are seeking a dynamic and results-driven professional to join our Client Success team as a Client Success Manager. This pivotal role is designed for individuals who are passionate about enhancing client satisfaction and driving growth. As a Client Success Manager, you will be instrumental in ensuring our clients have exceptional experiences with CompStak by acting as their trusted advisor. Your responsibilities will include proactive account management, fostering customer satisfaction, and identifying opportunities for upselling, cross-selling, and renewing our suite of products and services. Become a vital part of our mission to bring transparency to the commercial real estate sector!

About Addepar Addepar is a global data and AI platform supporting investment professionals as they turn complex financial information into clear insights. The platform brings together portfolio, market, and client data, offering an integrated view of investments with AI-driven analysis for investment and client workflows. Over 1,400 firms in nearly 60 countries use Addepar to manage close to $9 trillion in assets. The company partners with nearly 650 software, data, and consulting providers, helping organizations of all sizes manage their investment operations. Addepar has offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo. Role Overview The Senior Client Success Manager for Key & Strategic Accounts joins a team focused on guiding clients through the post-sales lifecycle. This group ensures clients see real value from Addepar’s platform, supporting adoption, retention, and renewals. The work directly supports the company’s growth. In this role, the Senior Client Success Manager manages some of Addepar’s largest and most complex clients, such as Single Family Offices, Multi-Family Offices, and Wealth Management Firms. The position involves developing a deep understanding of each client’s business strategies, services, teams, and technology, and helping them get the most out of the Addepar platform. What You Will Do Build trusted relationships with key and strategic clients, acting as a primary advisor on their use of Addepar Work closely with Account Executives, Research & Development, and Services teams to drive change management and promote best practices Serve as the internal advocate for clients, ensuring a high-quality experience and collecting feedback for ongoing platform improvements Support successful adoption, retention, and renewal of client accounts Compensation Addepar uses a market-driven approach to compensation. The base salary for this position ranges from $110,000 to $171,000, depending on factors such as skills, experience, qualifications, location, and market conditions. This range applies to positions based in Colorado, California, and New York. Bonuses, equity, and benefits are also part of the total compensation package. During the hiring process, a recruiter will share specific salary details for your preferred location. The stated range covers base salary only and does not include bonuses or other forms of compensation.

ABOUT THE ROLE Rightway Healthcare is seeking a driven and operationally adept Client Success Manager (CSM) to enhance our Care Navigation team. In this pivotal role, you will serve as the key contact for a diverse array of client accounts, ensuring their experience with our services is not only seamless but exceptional. This role is crucial to our success; the ideal candidate will cultivate strong relationships with essential stakeholders, including brokers, carriers, and TPAs. You will deliver value, satisfaction, and measurable outcomes aligned with our clients' business objectives while ensuring the 'voice of the client' influences our internal collaborations with cross-functional teams. Your contributions will significantly affect client retention, satisfaction, and the overall growth of the company. WHAT YOU’LL DO Relationship Management: Own and nurture the overall client relationship, establishing long-lasting connections and acting as a trusted advisor. Be the first point of contact for day-to-day inquiries from both external and internal stakeholders. Proactive Client Engagement: Adopt a strategic approach to build insightful relationships with clients and their stakeholders. Throughout the client journey, focus on understanding their goals, providing tailored solutions, and identifying opportunities for growth while preventing potential issues. Success Metrics and Reporting: Monitor client health, making data-driven decisions to support strategic planning and growth initiatives. Analyze trends and generate insights to innovate solutions that enhance value and resolve issues, delivering quarterly business reviews to clients and stakeholders. Upselling & Renewals: Oversee the entire renewal process while identifying opportunities for upselling and cross-selling additional services to elevate the client experience and support organizational growth. Cross-functional Collaboration: Collaborate with Sales, Implementation, Product, Marketing, Analytics, and Support teams to ensure a cohesive approach to client success, bringing client insights into meaningful discussions with stakeholders to improve services.

WHO WE ARE Zeta Global (NYSE: ZETA) is at the forefront of AI-driven marketing solutions, harnessing cutting-edge artificial intelligence and massive consumer data to empower marketers in acquiring, nurturing, and retaining customers with unmatched efficiency. Our flagship Zeta Marketing Platform (ZMP) simplifies complex marketing strategies by integrating identity, intelligence, and omnichannel activation into one cohesive platform, backed by one of the industry's most extensive proprietary databases. Founded in 2007 by visionaries David A. Steinberg and John Sculley, Zeta Global is headquartered in New York City, with a global presence. To discover more, visit www.zetaglobal.com. THE ROLE As a Senior Client Success Manager - Programmatic, you will take the lead in ensuring the success of a diverse portfolio of strategic programmatic accounts. This hands-on, client-facing position involves managing live campaigns, spearheading client communications, and driving performance, retention, and growth. Your expertise in programmatic advertising, strong judgment, and ability to work independently while collaborating with Sales, Analytics, and Operations are crucial to your success. This is a hybrid role based in New York City (3 days/week). RESPONSIBILITIES Oversee and manage 10+ active programmatic campaigns from inception to completion across various accounts. Lead all client communications, including status calls, quarterly business reviews (QBRs), and escalations, providing insightful recommendations aligned with business outcomes. Act as the technical authority on campaign execution, working closely with Operations to ensure campaigns are optimally set up, aligned with strategy, and effectively troubleshooting any issues. Utilize your deep understanding of DSP functionality and optimization techniques to inform setup decisions and enhance performance. Deliver comprehensive, client-ready reporting and performance insights in partnership with the Analytics team. Identify and support opportunities for upselling, cross-selling, and renewals in collaboration with the Sales team. Work cross-functionally to resolve challenges, enhance performance, and ensure a high-quality client experience.

Role Overview Guidepoint seeks a Senior Account Manager - Client Service to join the Institutional Healthcare Client Service team in New York City. This hybrid role centers on strengthening relationships with established clients in the healthcare sector, including hedge funds, mutual funds, and private equity firms. The position focuses on promoting Guidepoint’s subscription-based research services, driving usage, and expanding partnerships within existing accounts. What You Will Do Manage a portfolio of long-standing client accounts, emphasizing retention and growth. Lead contract negotiations, pricing discussions, renewals, and other commercial matters. Drive upselling, cross-selling, and expansion of service packages within current accounts. Engage proactively with clients, both in-person and virtually, to strengthen executive relationships. Identify and onboard new users within client organizations. Collaborate with leadership to develop and execute strategic account growth and revenue plans. Monitor account usage trends and intervene to reduce client churn. Serve as the senior contact for escalations and high-level client discussions. Work closely with client service teams to ensure seamless delivery and strong client satisfaction. Qualifications 3-5 years of experience in account management, relationship management, or consultative sales. Demonstrated success managing renewals and negotiating contracts. Proven ability to drive upsell and cross-sell revenue. Experience managing mid-sized to large B2B client portfolios. Strong executive presence and skill in building relationships with C-level leaders. Comfortable leading in-person client meetings. Commercially focused, proactive, and highly accountable. Compensation Base salary ranges from $100,000 to $120,000 annually. This position is also eligible for an annual performance bonus. Location This is a hybrid position based in Guidepoint’s New York City office.

Our MissionAt Zocdoc, we believe healthcare should be accessible and efficient for patients. Unfortunately, many face outdated insurance directories and long wait times, leading to frustration and poor experiences. In contrast to other industries, where companies are held accountable by consumers, patients often have to accept subpar service in healthcare. Our mission is to empower patients by providing a leading healthcare marketplace that enables them to easily find and book both in-person and virtual care across all 50 states, covering over 200 specialties and more than 12,000 insurance plans. By enhancing patient choice, we are transforming healthcare into a competitive market that prioritizes quality and affordability. With 18 years of experience and a leading position in our field, we continue to innovate and grow. If you're passionate about tackling complex issues and collaborating with thoughtful and driven teammates, we invite you to join us. Your Impact on Our MissionAs an Enterprise Customer Success Manager, you will play a crucial role in helping healthcare providers maximize their utilization of Zocdoc. Your focus will be on building proactive relationships with key stakeholders in large healthcare organizations to enhance their success within our marketplace. Acting as a trusted consultant, you will provide timely, data-driven insights that lead to favorable outcomes for our clients. Our ECSMs embrace challenging discussions, promote innovative ideas, and push boundaries to strengthen Zocdoc's most significant partnerships. You’ll Thrive in This Role If You Are...Goal-oriented: You understand the importance of setting ambitious targets and breaking them down into actionable steps.Process-driven: You excel in environments where clear guidance directs your focus and efforts.Intellectually curious: You continuously seek opportunities for personal and professional growth in enhancing provider and user success.

Role Overview Audigent, part of Experian, is hiring a Client Success Manager for a hybrid role based in New York. This position centers on building strong client relationships and ensuring clients get the most from Audigent’s services. The Client Success Manager works closely with clients to understand their goals and support their ongoing success. What You Will Do Engage with clients to understand their needs and objectives Support clients in using Audigent’s services effectively Work to increase client satisfaction and long-term retention Act as a liaison between clients and internal teams Location This is a hybrid position based in New York.

Role overview Jobgether is looking for a Client Success Manager to join its team in a fully remote position based in New York. The main focus is on building and maintaining strong relationships with client partners. This position plays a key part in supporting the success of Jobgether’s mental health programs and involves frequent collaboration with colleagues across the company. What you will do Develop and nurture productive partnerships with clients Collaborate with internal teams to ensure mental health programs align with client needs Use strategic thinking and clear communication to enhance client experiences Support projects that benefit both the Client Success team and the broader organization Work environment This position is fully remote, providing flexibility and the opportunity to contribute to a mission focused on mental health impact.

Nexxen develops data-driven advertising technology for advertisers, agencies, publishers, and broadcasters. The platform brings together a demand-side platform (DSP) and a supply-side platform (SSP), all linked by the Nexxen Data Platform. The company’s culture is built on customer centricity, curiosity, and collaboration without ego. The team values hustle, commitment, and creative problem-solving. Important: Nexxen does not ask for payment or promote financial schemes during hiring. For any suspicious job postings or communications, contact infosec@nexxen.com to confirm authenticity. Role overview The Client Success Manager, based in New York, leads managed service campaign management and oversees programmatic PMP deal execution. This position serves as the main contact for a portfolio of advertiser relationships, working to improve satisfaction, retention, and growth. What you will do Oversee campaign management and execution for managed service and programmatic PMP deals Act as the primary contact for assigned advertisers Use technical knowledge across Nexxen’s product suite, including SSP, DMP, and deal infrastructure Analyze account performance and suggest new solutions Participate in the RFP process and identify upsell opportunities through reporting and measurable results Work closely with Strategic Sales, Ad Operations, and Supply teams to ensure campaigns and deals are set up and optimized effectively

WHO WE AREZeta Global (NYSE: ZETA) is at the forefront of AI-driven marketing solutions, utilizing cutting-edge artificial intelligence and extensive consumer insights to empower marketers in acquiring, nurturing, and retaining customers with unparalleled efficiency. Through the Zeta Marketing Platform (ZMP), we strive to simplify complex marketing processes by integrating identity, intelligence, and omnichannel activation into a cohesive platform, supported by one of the industry's most expansive proprietary databases. Our enterprise clients, spanning various sectors, are equipped to deliver personalized customer experiences across all channels, enhancing the effectiveness of their marketing strategies. Founded in 2007 by David A. Steinberg and John Sculley, Zeta Global is headquartered in New York City with a global presence. Discover more at www.zetaglobal.com.THE ROLEAs the Senior Client Success Manager – Programmatic, you will play a pivotal role in managing a portfolio of strategic programmatic accounts. This hands-on, client-facing position involves overseeing the entire lifecycle of programmatic campaigns, serving as the primary point of contact for clients, and acting as a key operational and strategic partner. Your responsibilities will include managing live campaigns, facilitating client communications, and driving performance improvements to foster retention and growth.To succeed in this role, you must possess strong programmatic expertise, sound judgment, and the capability to work independently while closely collaborating with Sales, Analytics, and Operations teams.This is a hybrid position based in New York City (3 days/week).