Customer Success Lead

Join orgvue as a Partner Success Consultant and play a pivotal role in enhancing our partners' journey. You will be responsible for driving partner satisfaction, ensuring they derive maximum value from our solutions, and fostering long-lasting relationships. Your expertise will help guide partners through implementation, adoption, and ongoing support processes.In this dynamic position, you will collaborate closely with cross-functional teams to deliver tailored solutions that meet our partners' unique needs. Your deep understanding of our platform and industry best practices will empower you to proactively address challenges and identify opportunities for growth.

About Orgvue Orgvue provides organizational design and planning software to help businesses understand roles and skills across their workforce. The platform connects strategy, structure, and day-to-day work, giving organizations a clearer path to build agile, high-performing teams. Enterprises and consulting firms worldwide use Orgvue to visualize and model both current and future organizational frameworks, supporting faster and better-informed decisions. Headquartered in the United Kingdom, Orgvue also operates in the United States, Canada, Europe, and Australia. Role Overview The Partner Success Manager supports Orgvue’s strategic partners, helping them get the most out of their collaboration with Orgvue. This role manages relationships, identifies new business opportunities, mitigates risks, and coordinates cross-functional initiatives. The goal is to help partners use Orgvue effectively in their projects, increasing the number and quality of Orgvue implementations over time. Day-to-day, this role works with partner leaders, super users, and teams to deliver joint plans and priorities. These may include go-to-market activities, custom technical solutions, project delivery, and training. The Partner Success Manager also helps partners strengthen their internal Orgvue capabilities on major programs around the world. This position acts as a key contact for Orgvue’s Product team by suggesting improvements, and for the Sales team by supporting efforts to grow Orgvue’s reach through the partner network. When not working directly with partners, the Partner Success Manager collaborates with colleagues on projects to scale and improve services for Orgvue’s partner community. What We’re Looking For Interest in joining a growing international company Motivation to solve complex problems in Organizational Design and Transformation Desire to make an impact at large organizations Comfort working in a dynamic environment and handling challenging situations Ability to engage with a wide range of internal and external stakeholders Calm under pressure, persistent in finding answers when facing uncertainty Location Philadelphia, Pennsylvania, United States

At Orgvue, we are pioneering the future of organizational design and planning through our innovative platform. We empower organizations to transform their workforce by gaining insights into the work performed and the skills possessed by employees. Our platform seamlessly aligns strategy with structure, offering a clear vision to cultivate a more agile and high-performing organization that excels in today's ever-evolving work environment.Renowned enterprises and consulting firms globally leverage Orgvue to visualize and model both current and future organizational states, enabling quicker and more informed decision-making. With our headquarters located in the United Kingdom, we also maintain offices across the United States, Canada, Europe, and Australia.Role OverviewAs a Partner Solutions Consultant, you will play a key role in demonstrating the value of the Orgvue platform to our consulting partner teams. You will engage with partners to execute the functional, technical, and business value elements of our engagement strategy. Your responsibilities will include crafting tailored solutions, delivering impactful product demonstrations, and fostering technical and subject matter expert relationships.Key ResponsibilitiesYour role will encompass three primary areas:1. Partner Sales DemonstrationsConduct live product demonstrations and technical presentations for partner sales and account teams, showcasing the platform's value and capabilities, including unique intellectual property developed through our partnerships.Customize demonstrations to meet partner needs and use cases, illustrating how Orgvue addresses specific challenges and delivers measurable results aligned with the partner's value proposition.Collaborate with the partner sales team to deepen existing relationships through compelling product demonstrations, generating interest from the partner's field teams.Create specialized datasets to support demonstrations and solutions tailored to specific industries or offerings (e.g., IT function for cloud transformation, Medical Affairs for Pharma).2. Partner Solution Development & EnhancementWork closely with partners to understand their go-to-market offerings, technical sales and delivery requirements, and the most effective methods for showcasing and delivering unique IP, workflows, and capabilities in Orgvue.Collaborate with both the partner and Orgvue account team to design and customize solutions that align with the partner's specific use cases and objectives, ensuring maximum value from the platform.Coordinate with the Product team to assist in customization or complex technical requirements (e.g., AI capabilities configuration).Partner with regional Principal Solution Consultant and Partner Sales team to prioritize and manage the inventory of solutions for partner accounts, ensuring new content and solutions are effectively communicated.

At Veeva Systems, we are a mission-driven organization leading the charge in industry cloud solutions, dedicated to empowering life sciences companies to accelerate the delivery of therapies to patients. As one of the most rapidly expanding SaaS companies in history, we surpassed $3 billion in revenue during our last fiscal year and have substantial growth opportunities ahead. Our core values emphasize integrity, customer success, employee well-being, and speed. We are not your typical public company; in 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the needs of our customers, employees, society, and investors. As a Work Anywhere organization, we prioritize your ability to work from home or in the office, providing you with the flexibility to thrive in your preferred environment. Join us in our mission to transform the life sciences industry and make a meaningful impact on our customers, employees, and the communities we serve.The Role As an Enterprise Account Partner at Veeva, you will be globally responsible for managing customer relationships, ensuring exceptional customer satisfaction, and driving revenue growth. This role involves overseeing the relationship with large, global, strategic accounts. This highly visible position requires extensive expertise in the Life Sciences industry and strong consultative skills. You will collaborate closely with customers to create long-term growth strategies that enhance the adoption and utilization of Veeva’s Commercial software suite.

Overview As a Partner Manager at Esri, you will play a vital role in cultivating and enhancing partnerships with business partners and systems integrators. Your expertise will be instrumental in jointly promoting and driving the adoption of our cutting-edge technology across diverse industries. Leverage your experience and enthusiasm to boost revenue and identify key partner solutions. Collaborate closely with various internal teams and our distributor network to empower partners to maximize their engagement with our technology and market presence. At Esri, we are dedicated to our clients and their success. Our culture fosters creativity, collaboration, and passion, providing you the ideal environment to excel in your role and build strong partnerships with our customers. Responsibilities Enhance Partner Relationships: Foster strong working relationships with assigned partners, acting as the primary point of contact. Ensure effective communication between internal teams and partner stakeholders to align on strategic priorities. Address partner inquiries and support issue resolution to uphold service standards and build trust. Drive Pipeline & Revenue Growth: Aid partner-influenced opportunities through coordinated co-selling activities. Utilize CRM tools and established processes to track opportunities and manage the sales pipeline. Provide regular updates on deal progression and maintain accurate forecasts. Implement Go-to-Market Strategies: Help execute defined Go-to-Market (GTM) strategies and co-selling initiatives that align with regional and industry priorities. Organize enablement sessions to equip partners with comprehensive knowledge of Esri's offerings, messaging, and sales processes. Utilize Solution Selling Techniques: Assess customer needs and effectively communicate the value of Esri’s core products and services in moderately complex situations. Contribute to joint account planning and business strategies, including market and competitive analysis, while fostering long-term, trust-based relationships. Exhibit Professionalism & Discipline: Employ established methodologies and tools to manage your responsibilities, resolve challenges, and meet deadlines. Engage in structured planning and change processes, maintaining professionalism in all interactions with partners and internal teams.

Join Esri as a Senior Partner Manager, where you will play a pivotal role in driving strategic partnerships and fostering collaborative relationships with key stakeholders. In this dynamic position, you will leverage your expertise to enhance our partner ecosystem, ensuring mutual growth and success. Your ability to analyze market trends and customer needs will be essential in identifying new business opportunities and developing impactful strategies.

Join our dynamic team at Atia Ltd as a Sales Partner, where you will have the opportunity to drive sales growth and establish meaningful relationships with clients. As a Sales Partner, you will be responsible for identifying new business opportunities, nurturing client relationships, and achieving sales targets. This role is perfect for individuals with a passion for sales and a desire to make a significant impact in a fast-paced environment.

Join Crumbl Cookies as a Field Franchise Partner Consultant in the vibrant Northeast region! In this exciting role, you will collaborate with franchisees, providing support and guidance to help them thrive and succeed in their businesses. Your expertise will contribute to the growth and development of our franchise partners, ensuring they uphold the exceptional standards of Crumbl.

About Us:At Formic, we are committed to revolutionizing American manufacturing by making automation accessible to every factory. With rising labor constraints, increasing costs, and escalating global competition, automation has become essential for manufacturers aiming to maintain their competitive edge.We provide automation solutions through a Robotics-as-a-Service model that integrates industrial robotics, proprietary software, and comprehensive support into a cohesive solution. By eliminating traditional barriers of cost, complexity, and risk, we empower manufacturers to quickly implement automation and achieve significant improvements in throughput, safety, and operational efficiency without the burden of substantial upfront investments.Supported by prominent investors like Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is rapidly scaling and laying the groundwork for a new era of high-performance, American-made production.About the Go-To-Market Team:The Go-To-Market Team plays a vital role in ensuring our customers derive tangible value from the automation solutions we implement. From pre-deployment coordination to onboarding and ongoing engagement, this team cultivates adoption, strengthens relationships, and guarantees that customers achieve meaningful operational outcomes.The Customer Success team acts as the link between customers and our internal teams, ensuring clear expectations, proactive communication, and coordinated execution. They also gather customer feedback to continuously enhance our product, delivery experiences, and long-term customer success.Position Overview:As a Customer Success Manager, you will be responsible for managing customer relationships from pre-deployment through long-term engagement, ensuring a smooth experience and consistent value realization. You will be the primary point of contact for customers, coordinating internal teams, documentation, and communication to facilitate effective onboarding and continuous engagement.Success in this role necessitates strong operational discipline, the foresight to identify risks, and a commitment to advocating for customers by relaying feedback internally, enhancing the customer experience, and uncovering opportunities for expanding customer impact over time.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

Join Blue Fin Group as a Principal Consultant, where you will play a pivotal role in delivering exceptional consulting services to our esteemed clients. Your success will not only be measured by your ability to enhance Blue Fin Group’s reputation and market presence but also by your contributions to strategic initiatives and thought leadership.The Principal Consultant role encompasses a range of responsibilities, including:Firm DevelopmentArticulate and promote BFG’s Big Hairy Audacious Goal (BHAG) and Mission both internally and externally.Support the execution of strategic initiatives that align with BFG’s BHAG and Mission.Live BFG’s core values through your actions.Adhere to BFG’s policies and procedures.Explore innovative applications of existing technology solutions and tools.Enhance BFG project methodologies and frameworks for project deliverables.Set annual and quarterly goals if designated as a RACI Responsible or Accountable.Lead RACI teams to surpass established goals if designated as a RACI Accountable or Responsible.Contribute to achieving firm and RACI goals through personal SMART goals.People Management & DevelopmentUtilize target profiles to identify potential candidates for BFG.Recommend candidates for consideration to your manager.Participate actively in the hiring of new consultants if you are endorsed to manage direct reports.Implement a cohesive hiring and onboarding process for new associates.Assist in creating and executing a training program for new associates, if selected as a trainer.Act as a FINgerprint Guide for new Consultant associates.Support colleagues during the training of new associates.Develop quarterly SMART goals annually to align with the firm’s strategy and initiatives, and review them with your manager.Provide guidance to direct reports on their development and attainment of individual SMART goals.Understand the skills, competencies, and development interests of all associates.Ensure project managers consider associates' expertise and interests in project assignments.

Join atialtd as a Partner and play a pivotal role in shaping our strategic direction. We are seeking an experienced executive to bring innovative solutions and leadership to our team. This contract position offers the chance to collaborate with top-tier professionals in a dynamic environment.

At Veeva Systems, we are dedicated to our mission of transforming the life sciences industry by accelerating the delivery of therapies to patients. Recognized as one of the fastest-growing SaaS companies, we achieved over $2 billion in revenue last fiscal year, with even greater growth potential on the horizon.Our core values, including Doing the Right Thing, Customer Success, Employee Success, and Speed, guide our operations. In 2021, we proudly became a public benefit corporation (PBC), committed to balancing the needs of our customers, employees, society, and investors.Embracing a Work Anywhere philosophy, we provide our employees the flexibility to work from home or in the office, fostering an environment where they can thrive.Join us in revolutionizing the life sciences sector and making a positive impact in our communities.The RoleWe are seeking a dynamic Account Partner for our Veeva Crossix Sales team, responsible for driving sales within our audience segments business targeting Life Science companies and their agencies. In this role, you will implement our segments across programmatic display, social media, addressable TV, and CTV.Success in this position requires exceptional communication skills across various business functions and levels, including C-suite executives and brand marketing teams. You should demonstrate creativity, initiative, and the ability to collaborate effectively within a forward-thinking team. We value individuals who are humble, eager to learn, and possess a strong drive for team success, continually seeking innovative solutions to overcome challenges.

Join Esri as a Senior Partner Manager focused on our AWS partnerships. In this pivotal role, you will lead strategic initiatives to enhance collaboration, drive growth, and deliver exceptional value to our mutual customers. Your expertise in cloud technologies and partner management will be essential in navigating the evolving landscape of geographic information systems.

The City of Philadelphia is hiring a Youth Support Partner Supervisor to guide a team focused on helping young people navigate challenges and build stronger futures. This supervisory role centers on supporting staff, mentoring youth, and making sure each individual receives the resources and encouragement needed for personal growth. Key responsibilities Oversee daily program operations and ensure effective implementation of youth support initiatives Lead and mentor a team dedicated to youth development and well-being Develop and maintain partnerships with local organizations to expand support networks Monitor that all youth participants have access to guidance and resources Impact This position plays a direct part in shaping the future of Philadelphia’s communities by supporting young people and strengthening local partnerships. The work helps create a foundation for youth to thrive and succeed.

Role Overview Cato Networks is hiring a Senior Customer Success Manager in Philadelphia, Pennsylvania. This role focuses on helping customers reach their goals with Cato Networks’ technology. The Senior Customer Success Manager builds strong client relationships, encourages engagement, and serves as the main contact for assigned accounts. What You Will Do Develop strategies tailored to each customer’s needs and objectives Guide customers through onboarding and help them get the most from Cato Networks’ services Offer expert advice to support ongoing customer success Work closely with teams across the company to represent customer interests and encourage product adoption Collaboration This position partners with cross-functional groups to advocate for customers and support their long-term success with Cato Networks’ solutions.

Join Esri as a Senior Partner Manager focusing on System Integrators. In this pivotal role, you will cultivate relationships with key partners to drive strategic initiatives and enhance our market presence. Your expertise will contribute to developing effective strategies and solutions that meet our clients' needs while maximizing partner performance and satisfaction.

At Veeva Systems, we are dedicated to transforming the life sciences industry by leveraging cloud technology, enabling companies to expedite the delivery of therapies to patients. As one of the fastest-growing SaaS companies, we proudly achieved over $3 billion in revenue last fiscal year, with vast growth opportunities on the horizon. Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our efforts. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the needs of our customers, employees, society, and investors. As a Work Anywhere company, we promote flexibility, allowing you to work from home or in the office, supporting your success in the environment that suits you best. Join us in our mission to revolutionize the life sciences sector, making a positive impact on our customers, employees, and communities.

Join our dynamic team as a Technical Consultant and play a pivotal role in delivering innovative solutions to our clients. You will work closely with stakeholders to understand their needs and provide expert guidance in implementing technology solutions that drive efficiency and growth.