Customer Success Lead - Carriers

Join our dynamic team as a Customer Contact Transformation Lead at PA Consulting Group, where we are committed to driving innovation in customer service. In this pivotal role, you will lead transformative projects aimed at enhancing customer engagement and optimizing service delivery.Your expertise will guide our clients through complex changes, leveraging technology and strategic insights to create exceptional customer experiences. You will collaborate with cross-functional teams, ensuring that our solutions are not only effective but also sustainable.

Lead Functional Consultant – Microsoft Contact Centre (Dynamics Customer Service) Salary: Competitive based on experience + benefits Location: Hybrid (primarily home-based with occasional visits to Kerv Digital office or client sites) at our UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ About Us: At Kerv Digital, we are at the forefront of technological innovation and transformation. Our team excels at turning complex challenges into streamlined digital solutions, leveraging a powerful mix of Power Platform, DevSecOps, data experiences, and software engineering. We deliver impactful business solutions that resonate with our clients and drive exceptional value. With our headquarters in Birmingham and a global presence that extends from London to Bangalore, Kerv Digital is part of the Kerv Group, a dynamic technology consultancy with a revenue of £112 million and a dedicated workforce of over 700 professionals, collaborating with more than 800 sector leaders. We prioritize our people and are proud of our exceptional work culture, recognized through our 'Great Place to Work' certifications in the UK and India. Join us for an abundance of opportunities in a collaborative environment that fosters professional growth alongside a diverse, multi-disciplinary team guided by industry-leading architects.

Join Equals Money as an Engineering Lead for Digital TransformationIn May 2025, Equals Money and Railsr merged to form a powerful new entity within the fintech sector, combining Equals’ expertise in currency and payments with Railsr’s cutting-edge embedded finance solutions. This merger has produced a sophisticated, next-gen financial services platform designed to adapt and scale across various industries.Our mission is to provide seamless, scalable financial services backed by advanced technology and regulatory compliance, ensuring our clients receive both reliability and exceptional personal service.Digital transformation is at the heart of our strategy. We are modernizing our internal systems, automating processes, and integrating across Finance, Compliance, Operations, HR, and Commercial sectors to establish a resilient, scalable, and AI-ready operational model.The RoleAs the Engineering Lead for Digital Transformation, you will be pivotal in executing our transformation strategy. This senior, hands-on leadership position emphasizes integration, automation, and platform development rather than customer-facing features.You will spearhead technical execution for various transformation initiatives, ensuring seamless integration of new tools, vendors, and internal platforms within our core architecture. This role is particularly focused on AWS, with a strong emphasis on APIs, event-driven systems, and scalable integration solutions.Collaboration with Product Managers, business stakeholders, and central engineering teams will be crucial to align transformation efforts with our long-term technology strategy, security protocols, and regulatory obligations.Key ResponsibilitiesLead the technical delivery of digital transformation projects across Finance, HR, Compliance, Operations, and Commercial sectors.Provide hands-on leadership in integration, automation, and platform development, establishing clear technical directions and standards.Design and manage an API-first and event-driven architecture.

Join gbg as the Transformation Portfolio Office Lead and play a pivotal role in shaping our strategic initiatives. This leadership position requires a visionary professional who excels in driving transformation across the organization. You will oversee the management of a diverse portfolio of projects, ensuring alignment with our business objectives and maximizing our operational efficiency.The ideal candidate will possess strong analytical skills and a proven track record in portfolio management, allowing for effective prioritization and resource allocation. Your leadership will inspire teams to embrace change and foster a culture of continuous improvement.

Role Overview Writer is hiring a Strategic AI Transformation Lead based in London, UK. This role focuses on guiding the adoption and integration of AI technologies throughout the organization. The position works closely with teams from different business units to spot areas where AI can create measurable improvements and to ensure AI projects support overall business goals. What You Will Do Develop and implement a company-wide AI transformation strategy Collaborate with cross-functional teams to identify and prioritize opportunities for AI-driven enhancements Use data analytics and machine learning to improve operational efficiency and encourage innovation Align AI initiatives with strategic business objectives Impact This position shapes the future direction of AI at Writer, helping the organization embrace new AI solutions and realize their value across multiple business areas.

About NextStepAt NextStep, we specialize in connecting exceptional consulting talent with transformative opportunities using our advanced AI-driven matching system. We collaborate with ambitious organizations across various sectors to place skilled professionals in roles where they can truly make a difference. Currently, we are partnering with a prestigious client to find a Public Sector Transformation Lead to enhance their team.About the CompanyOur client is a prominent management and technology consultancy with a rapidly expanding public sector division in the UK. They have successfully worked with central government, the NHS, and devolved administrations, boasting a robust history of executing large-scale transformation initiatives across digital, operational, and policy dimensions. Following significant contract wins, they are in search of a seasoned leader to spearhead delivery and foster client relationships.The RoleIn the position of Public Sector Transformation Lead, you will assume responsibility for the execution of intricate transformation programs for one or more central government clients. You will lead teams comprising consultants and client personnel, manage high-level stakeholder relationships, and ensure that the programs yield the expected results outlined in the contract. This role blends delivery leadership with business development responsibilities.What You'll DoOversee the delivery of extensive and complex transformation initiatives within the central government, holding accountability for scope, quality, timelines, and outcomes.Establish and nurture senior-level relationships with client Permanent Secretaries, Directors General, and SROs.Lead and mentor a team of consultants by setting objectives, reviewing outputs, and supporting their career advancement.Contribute to practice growth through bid leadership, thought leadership, and proactive relationship building in Whitehall.Ensure that program governance, risk management, and reporting comply with both internal quality benchmarks and client expectations.

Join our dynamic consulting team at Newton Europe, where we tackle either intensive diagnostics or extensive, multi-year transformation programs, ensuring impactful delivery outcomes for our clients. Understanding our clients’ needs is paramount; it allows us to pinpoint the most significant areas for enhancement, craft tailored solutions, and collaborate closely with clients to implement these effectively and sustainably. Our work often requires us to be on-site with clients, which may involve traveling during the week.As a Lead Consultant, you will oversee workstreams that typically generate around £2 million in value for our clients. Your responsibilities will include designing innovative solutions, establishing appropriate KPIs for yourself and your team, and fostering a culture of continuous improvement. You will cultivate productive relationships with mid-level clients to ensure outstanding results.Your role will encompass a variety of tasks, including but not limited to:Leading a small team of up to four consultants through advanced analysis and modeling to uncover significant opportunities, guiding them and the client through successful delivery.Evaluating the proposed design for your workstream, developed in collaboration with the Principal Consultant or Business Manager on your program.Collaborating closely with program leads to align your workstream KPIs with client organizational outcomes and broader strategic goals.Establishing measurable KPIs for your team and the client, through effective governance that fosters a culture of ongoing progress reviews, ensuring successful delivery.Engaging on-site with client counterparts daily to monitor progress and address challenges, enhancing performance and building client capabilities.Crafting a compelling narrative for stakeholders—from frontline managers to senior executives—and working with program leads to communicate this effectively to senior client stakeholders, helping to remove any obstacles to progress.Proactively identifying risks and assisting in the adjustment of resources and commercial plans to keep the program aligned with objectives.Successful candidates will be placed within one of our specialized clusters: Defence & Infrastructure, Public, or Consumer. During onboarding, your designated cluster will ensure you are integrated into the right client programs with the necessary support to adapt to Newton’s core program delivery approach. Once fully onboarded, you will have opportunities to collaborate across other clusters based on business requirements.

About WriterWriter is at the forefront of AI-driven enterprise transformation, where leading organizations harness the power of superintelligence. Our mission is to enhance human capabilities through advanced, reliable AI solutions that unify IT and business sectors, facilitating profound organizational change. Hundreds of renowned companies, including Mars, Marriott, Uber, and Vanguard, leverage Writer's comprehensive platform to create and implement AI agents rooted in their own data, powered by our enterprise-grade LLMs. With a valuation of $1.9B and support from prestigious investors such as Premji Invest, Radical Ventures, and ICONIQ Growth, Writer is swiftly establishing itself as the premier authority in enterprise generative AI.Established in 2020, our offices span San Francisco, New York City, Austin, Chicago, and London. Our team operates with ambition and agility, seeking intelligent, dedicated innovators to join us in shaping a future of work enriched by AI. About the RoleWe are in search of a visionary AI Transformation Lead to act as a strategic partner for our high-priority Fortune 100 clients. This pivotal role transcends typical software integration; you will help major organizations fundamentally reconsider their operational methodologies. Positioned at the crossroads of business strategy and cutting-edge technology, you will translate the capabilities of the Writer platform into tangible financial performance and guide executives through the transition to an AI-centric operational framework.This is a unique opportunity to develop the roadmap for enterprise AI transformation. You will not merely oversee accounts; you will drive the next industrial revolution by assisting C-suite executives in progressing from AI pilot projects to realizing full-scale value. Your contributions will directly inform Writer's product development and shape how premier brands utilize superintelligence to enhance human productivity.This position is offered as a hybrid role based in our London office, reporting to the Director of AI Transformation and Success.‍ What You’ll DoOversee a customer portfolio while spearheading ROI and value initiatives alongside a Customer Success Manager focused on adoption strategies.Serve as a strategic transformation partner for Fortune 50-100 clients, establishing a vision and defining the JTBD framework with executive teams to promote AI adoption.Develop and maintain relationships with C-suite executives to drive engagement and ensure successful implementation of AI solutions.

Trainline connects millions of travelers with rail and coach tickets across Europe through its app and website. The company partners with over 270 operators in 40 countries, supporting more than 135 million monthly visits and £6.3 billion in annual ticket sales. Trainline’s commitment to a sustainable future shapes its mission to make journeys simpler, greener, and more affordable. Headquartered in London and listed on the FTSE 250, Trainline employs over 1,000 people from more than 50 nationalities, with offices in Paris, Barcelona, Milan, Edinburgh, and Madrid. The business is growing its presence both in the UK and across Europe. Role overview This is a 12-month fixed-term contract based in London. The AI Transformation Lead for People will guide the adoption of AI within Trainline’s People function. The focus is on pinpointing high-value opportunities, shaping practical solutions, and integrating AI-driven tools and processes into daily People operations. Collaboration is central in this position, which bridges the People, Technology, and Data teams. The aim is to transform work across the employee lifecycle by introducing AI, automation, and agent-based workflows. This work is intended to increase efficiency, enhance employee experience, and free up resources for more strategic initiatives. What you will do Review People processes, systems, and workflows to identify valuable opportunities for AI implementation. Create and deliver an AI roadmap focused on outcomes, with an emphasis on speed and business impact. Partner with People leadership to select and prioritize a portfolio of AI use cases. Promote AI adoption in the People function and ensure alignment with Trainline’s broader AI strategy.

Join Contentsquare as a Customer Success Operations Lead, where you will play a pivotal role in enhancing the customer experience and driving operational excellence. You will collaborate with cross-functional teams to define and execute strategies that ensure our customers achieve their desired outcomes while maximizing the value of our platform.Your responsibilities will include analyzing customer data, developing reports, and implementing processes that improve customer engagement. You will also lead initiatives that promote customer satisfaction and retention, making a significant impact on our overall success.

About the Contacts Team Role Wise is looking for a Senior Software Engineer II to join the Contacts Team in London. This position focuses on building and improving Java-based applications that support the company’s core products. What You Will Do Work closely with engineers, product managers, and other stakeholders to design and implement software solutions. Develop and maintain high-performance Java applications that respond efficiently to front-end requests. Promote best practices in code quality, testing, and agile development within the team. Who We’re Looking For Significant experience with Java in a production environment. Comfort working with cross-functional teams. Strong interest in building reliable, scalable systems.

We are thrilled to present an exciting new role in our Customer Team for a Customer Success Team Lead (also known as Pod Lead). In this pivotal position, you will lead and inspire a talented team of Customer Success Managers (affectionately referred to as Brand Champions), while also overseeing a select portfolio of key accounts, driving both client retention and growth within our local market.Your responsibilities will include cultivating robust relationships, educating clients on leveraging data to meet their brand and marketing objectives, and providing coaching and training to your team on exemplary account management practices. You will serve as a crucial advocate for senior stakeholders across significant accounts, ensuring their needs are met and exceeded.Tracksuit is more than just a platform; we are dedicated to building a dynamic community for brand marketers and ambitious leaders of growth brands. This role is essential to fostering customer satisfaction through relationship management and outstanding customer engagement.

Join cube as a Customer Analytics Lead and play a pivotal role in transforming data into actionable insights. You will lead a team of analysts to develop strategies that enhance customer experience and drive business growth. Your expertise in analytics will empower the organization to make data-driven decisions.

Join Zaizi as a Solution Architect and spearhead the design and implementation of innovative digital services for the UK Public Sector, leveraging cutting-edge open source technologies within an Agile and DevOps framework.Key Responsibilities:Engage and network with senior stakeholders across various organizations to proactively identify digital transformation opportunities.Establish strong relationships with clients to uncover new business prospects for Zaizi.Support diverse teams by applying best practices and exploring emerging technologies.Motivate fellow architects, guiding them in achieving the organization’s objectives.Oversee governance, tackle complex and high-stakes issues, and deliver architectural designs.Collaborate on multiple projects with different clients, ensuring alignment and efficiency.Articulate and present solutions and options to senior stakeholders effectively.Work closely with other teams at Zaizi, fostering knowledge sharing and driving continuous improvement.

Job Overview: Lead Product Developer (Tech Lead)Location: London (Hybrid - 3 days in-office)Reporting to: Delivery Lead / Client Services DirectorAbout Us:At AND Digital, we are a forward-thinking technology company committed to accelerating digital delivery and bridging the digital skills gap. Since our inception in 2014, we have been instrumental in enabling organizations to create superior digital products and cultivate robust digital teams.We believe in making a significant impact for our clients through our unique regional offices, known as 'Clubs', which foster strong partnerships and prioritize client needs with dedicated local teams.This innovative approach has propelled our success, reflected in our impressive organic growth since 2014. With over 1,300 talented individuals across Clubs in the UK, Europe, and the USA, we are on a mission to expand globally in the coming years.Join us in our vision to close the global digital skills gap!The RoleWe are in search of a Lead Product Developer to spearhead a significant project for one of our key clients, a global leader in the media and entertainment sector. In this position, you will not only oversee project delivery but also serve as the technical cornerstone of a vital platform that delivers advertising solutions and audience insights globally. This opportunity is ideal for a proactive technical expert who thrives in scaling sophisticated cloud-native architectures while nurturing a high-performance culture across dispersed teams.Key Responsibilities1. Technical Excellence & ExecutionHands-on Engineering: Lead by example as you continue to engage in hands-on development, writing high-quality code in Java and React, while ensuring the platform maintains scalability, security, and performance.Architectural Stewardship: Collaborate with Technical Architects to ensure the sustainability of our AWS-based ecosystem, balancing rapid delivery with technical integrity.Engineering Culture: Establish the benchmark for engineering practices, from robust CI/CD pipelines to thorough code reviews, fostering technical pride within the team.2. Team Leadership & EnablementDistributed Team Growth: Act as a liaison between our London stakeholders and Nearshore development teams, creating a cohesive “one-team” atmosphere that guarantees high code quality and consistency across regions.Mentorship: Encourage the development of ANDis and client developers, promoting a culture of high achievement through coaching and collaborative reviews.3. Stakeholder ManagementCollaborative Influence: Navigate a complex landscape of stakeholders...

Join Wise as an Engineering Lead II for our Contacts & Recipients team, where you'll drive technical innovation and lead a talented group of Java developers. In this role, you'll be instrumental in shaping the future of our products, ensuring seamless user experiences, and implementing robust software solutions.As a leader, you will mentor team members, foster a collaborative environment, and contribute to strategic planning. Your expertise in Java will be pivotal in developing high-quality applications that meet our customers' needs.

Why Choose Rogo?At Rogo, we are pioneering the development of Wall Street's first genuine AI analyst. Our mission is to equip finance professionals at leading investment banks, private equity firms, and investment institutions with AI that provides unmatched speed, precision, and insights. We are not merely enhancing financial workflows; we are fundamentally redefining them.This represents a unique opportunity to join an innovative company at a pivotal moment. With a rapidly expanding client base, validated product-market fit, and support from top-tier investors, we are scaling swiftly and establishing a new category in enterprise AI.Our team is intelligent, driven, and passionately dedicated to our mission. We operate with intensity, take ownership of complex challenges, and maintain a relentless focus on our users. If you excel in a fast-paced environment, strive for excellence, and wish to contribute to the future of finance, we welcome you to join us.Role OverviewWe are seeking a Customer Trust Lead to spearhead our customer trust initiatives, security assurance, and compliance programs as we expand globally. You will be the go-to person for providing clear, accurate, and timely answers to our customers regarding our security posture.This is a hands-on, high-responsibility role where you will engage directly with customers. You will lead security review discussions, navigate due diligence processes, and cultivate trusted relationships with enterprise security and risk teams. In addition, you will work on security questionnaires, customer risk evaluations, and due diligence assessments, while developing processes and documentation to enable scalability. Your collaboration with Security, Engineering, Legal, and Sales will ensure alignment between our communications and actions, driving continuous improvement.Your ResponsibilitiesEngage with customers on security matters. Lead discussions with enterprise security and risk teams, articulate Rogo's security framework, and foster the trusted relationships that give customers the assurance to proceed.Oversee the complete lifecycle of customer security questionnaires, due diligence evaluations, and third-party risk assessments, ensuring that every response is precise, consistent, and enhances customer confidence in Rogo.Develop Rogo's response library. Create standardized answers, evidence packages, and reusable content to expedite future reviews.Ensure compliance with relevant frameworks applicable to our customers and jurisdictions, including SOC 2, ISO 27001, ISO 42001, EU AI Act, and UK Cyber Essentials.

As a Salesforce Go-To-Market Lead at Astound Commerce, you will play a pivotal role in driving growth by identifying and securing new business opportunities within the Salesforce ecosystem. Acting as a high-impact 'hunter', you will utilize your extensive partner relationships and industry knowledge to lead consultative sales processes from initial contact to closure. Your role as a trusted advisor will be essential in translating complex client challenges into customized Salesforce solutions, ensuring that every partnership is rooted in strategic alignment and long-term value.Key ResponsibilitiesOversee the entire sales lifecycle for enterprise clients, with a focus on high-value digital transformations and professional services.Serve as the primary liaison to the Salesforce ecosystem, collaborating with Salesforce Account Executives, VPs, and Cloud Specialists to secure joint strategic agreements.Conduct comprehensive discovery sessions to pinpoint business challenges and develop data-driven roadmaps that leverage Astound’s full suite of services—from advisory to implementation.Establish and nurture trust-based relationships with C-suite and VP-level stakeholders, aligning digital strategies with their most significant business objectives.Identify and pursue strategic upsell and cross-sell opportunities within new accounts to optimize initial growth and enhance long-term customer value.Represent Astound at Salesforce and industry events, actively broadening your professional network to generate high-quality leads.Collaborate with cross-functional teams in delivery and marketing to scope complex engagements and ensure smooth transitions from sales to project execution.Utilize Salesforce CRM for thorough pipeline management, forecasting, and data-driven decision-making to consistently exceed multi-million-dollar sales targets.

Who We AreAt The Economist Group, we are dedicated to fostering progress in the world. Our commitment to innovation, independence, and meticulous analysis unites us. We empower individuals and organizations to navigate the complex challenges and transformations that shape our global landscape. Through our analytical rigor and evidence-based insights, we help our subscribers and clients in 170 countries make informed decisions.We offer analysis and insights across various formats, including digital and print, alongside engaging shows and videos. Our reputation for excellence and integrity is upheld by our four distinct businesses: The Economist, Economist Impact, Economist Intelligence, and Economist Education.The Economist stands as a premier source of analysis on global business and world affairs. Our objective opinions and original insights advocate for economic and political freedom worldwide.As the Sales and Retention Lead for Customer Engagement Centres, you will be an integral part of The Economist's Sales Team, primarily focusing on enhancing customer retention through our outsourced contact center partner. This role involves client-side vendor management, necessitating regular on-site presence at the contact center locations. You will spearhead outbound calling initiatives while also supporting inbound activities through telephone and live chat. Your leadership will be crucial in driving excellence in sales performance and quality through activities such as reviewing results, refining customer interactions, and developing training materials and scripts.About the RoleOur hybrid working model allows you to spend three days in the office and two days working from home. You can choose to work two days at our partner’s Derby site and one day in our London office (Thursdays), or spend all three days in our London office with regular visits to the contact center sites.