Customer Success Inbound Agent at Doctoralia | Mexico City

Join ALTEN Mexico as a Junior Java Developer and become an integral part of our team dedicated to engineering and technology solutions. You will engage in innovative projects across diverse industries, including Automotive, Energy, Aeronautics, Banking, Telecommunications, and more.In this role, you will be accountable for the development, integration, and modernization of software tools essential for validation and automation processes.The position necessitates a strong technical grasp of Java, backend architectures, integration with DLLs (JNI/JNA), validation flow automation, communication between heterogeneous tools, and connection with NI or dSPACE platforms. Additionally, you will ensure delivery quality by adhering to best development practices, testing, documentation, and traceability via GitHub and Rally.

ALTEN México is seeking a Senior Ariba Consultant (Certified) to join our dynamic team immediately for an exciting project. The ideal candidate will possess robust experience in implementing Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network. This role requires strong technical skills for configuration and functional validation, as well as the ability to collaborate effectively within multidisciplinary teams in fast-paced environments.Main ResponsibilitiesDevelop functional designs, workbooks, and technical documentation.Configure and validate features of Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network.Conduct testing and provide support during production releases.Document processes and ensure quality assurance in functional deliverables.Collaborate with internal IT and business teams to ensure proper implementation of solutions.

ALTEN Mexico is on the lookout for a talented Senior Frontend Web Developer specializing in React. The ideal candidate will possess extensive experience in crafting modern, efficient, secure, and maintainable web applications, translating product vision into engaging and user-friendly web experiences for clients in the financial sector.Main ResponsibilitiesDevelop web applications using React, ensuring performance, security, and maintainability.Convert requirements and designs into functional interfaces that enhance user experience.Deliver software adhering to quality standards and best practices.

ALTEN México is a leading engineering company that delivers innovative and efficient solutions in technology projects and product development. Our team consists of over 600 dedicated professionals committed to providing services across various industries, including automotive, energy, aerospace, banking and insurance, telecommunications, multimedia, and railways.We value talent at ALTEN México and are seeking an Automation Tester to join our dynamic team.As an Automation Tester, you will be responsible for ensuring the quality and integrity of software through the design, development, execution, and maintenance of both automated and manual tests. This role requires a blend of programming, analysis, in-depth debugging, and working with technical documentation in complex validation environments.

Join ALTEN México, a leading provider of specialized engineering and technology solutions for the automotive industry, as a Logistics Intern. This role is perfect for students eager to kickstart their professional journey in logistics, supply chain, or industrial engineering, and gain hands-on experience in a fast-paced environment.Your responsibilities will include:Assisting in the coordination of inbound and outbound logistics activities.Monitoring and updating inventory levels.Collaborating with suppliers, transporters, and internal teams to ensure timely deliveries.Supporting the creation of Excel reports and Power BI dashboards.Identifying process improvement opportunities within the department.Documenting procedures and providing general support to the team.

Join ALTEN México as a Senior Java Developer and become an integral part of our specialized team focused on engineering and technology solutions. You will work on innovative projects across various industries including Automotive, Energy, Aerospace, Banking, Telecommunications, and more.In this role, you will be responsible for the development, integration, and modernization of software tools used in validation and automation processes.The position requires a strong technical proficiency in Java, backend architectures, integration with DLLs (JNI/JNA), automation of validation flows, communication between heterogeneous tools, and connection with NI or dSPACE platforms. You will also ensure the quality of deliverables by adhering to best practices in development, testing, documentation, and traceability using GitHub and Rally.

Join ALTEN México as a Java Developer and become a vital member of our specialized engineering and technology solutions team. You will work on innovative projects across various industries, including Automotive, Energy, Aerospace, Banking, Telecommunications, and more.In this role, you will be responsible for developing, integrating, and modernizing software tools used for validation processes and automation.The position requires a strong technical proficiency in Java, backend architectures, integration with DLLs (JNI/JNA), automation of validation flows, communication between heterogeneous tools, and connecting with NI or dSPACE platforms. Additionally, you will ensure quality deliveries through best development practices, testing, documentation, and traceability in GitHub and Rally.

About Doctoralia Doctoralia connects millions of patients with healthcare professionals, helping to make healthcare experiences more human through technology. As a leading SaaS platform in Mexico’s medical sector and a global reference, the company focuses on efficient, patient-centered digital solutions. Role Overview: Sales Trainer The Sales Trainer will play a key role in developing and delivering training programs for both new hires and current team members in Mexico City. This position supports the growth of internal talent and helps the sales team reach its highest potential in productivity and performance. The Trainer ensures every team member understands company processes, tools, and standards. Main Responsibilities Design and deliver training programs for new and existing staff. Create training materials, including presentations, manuals, guides, and digital content. Work with team leads and managers to identify training needs. Assess training effectiveness through evaluations and ongoing feedback. Track participant progress and provide coaching as needed. Keep training records and reports up to date. Update training content when processes, policies, or tools change. Facilitate workshops, group sessions, and one-on-one trainings. Professional Profile Bachelor’s degree in Human Resources, Administration, Psychology, Education, or a related field (preferred). Previous experience as a Trainer, Instructor, or Training Specialist in sales. Strong communication and presentation skills. Ability to motivate and develop participants. Knowledge of training and learning techniques.

Join inetum2 as a Junior Java Developer and be part of a dynamic team focused on innovative software solutions. This role is perfect for individuals eager to grow their skills in Java programming and contribute to exciting projects.

ALTEN México is a leading engineering firm that delivers innovative and efficient solutions in technology projects and product development. Our dedicated team of over 600 professionals serves a wide array of industries, including automotive, energy, aerospace, banking and insurance, telecommunications, multimedia, and rail.We value talent at ALTEN México and are seeking a Junior Python Developer to join our dynamic team.The Junior Python Developer will be responsible for the development, maintenance, and optimization of Python-based applications. You will work in an agile environment, collaborating with various teams to ensure the quality and functionality of the software delivered.Key Responsibilities:Design, develop, test, and maintain web applications using Python.Analyze and implement requirements effectively.Assist in gathering and documenting user requirements, creating user stories, and estimations.Prepare manuals and related software development documentation.Participate actively in the agile development process.Design, develop, test, and maintain SQL databases.Adhere to high-quality development methodologies while delivering solutions on time.Collaborate with the architecture team to deploy and manage applications on GCP.Contribute to CI/CD pipelines.Required: Proficiency in both front-end and back-end development.

ALTEN México brings engineering and technology expertise to sectors including automotive, energy, aerospace, banking, insurance, telecommunications, multimedia, and rail. With a history spanning over three decades and operations in more than 30 countries, the ALTEN Group includes more than 46,000 engineers involved in every stage of product development. Role overview The Front-End / Digital Workplace Trainee works remotely from Mexico City. This position focuses on supporting projects that enhance web interfaces and improve user experience. The trainee also plays a part in organizing and managing collaborative platforms, especially with SharePoint Online. What you will do Help improve web interfaces to make them more user-friendly Assist with configuring and maintaining digital workplaces using SharePoint Online Support document management and contribute to technical knowledge bases in Confluence Use Git and GitHub for version control tasks Work alongside teams from different disciplines, making use of Jira and Microsoft 365 Location This remote role is based in Mexico City, Mexico.

About UsDoctoralia is on a mission to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global benchmark for SaaS solutions in the medical sector, we connect millions of patients with specialists, transforming clinical practice into a digital, efficient, and patient-centered experience.We are currently seeking a passionate and results-oriented B2B Sales Leader with a strategic vision to drive company growth by acquiring new clients and strengthening business relationships in the healthcare sector.Role OverviewAs the B2B Sales Leader, you will lead and motivate a sales team focused on clinics, designing strategies for acquiring new clients and developing robust business relationships within the healthcare sector. You will play a crucial role in expanding our market presence, guiding sales objective fulfillment, and driving initiatives that create value for both clients and the company.

About Doctoralia Doctoralia leads the Mexican healthcare technology market, connecting millions of patients with specialists through a digital platform. The company focuses on making clinical practice more efficient and patient-centered using SaaS solutions for the medical sector. Role Overview: Operations Support Specialist The Operations Support Specialist helps coordinate and improve daily operations at Doctoralia. This role supports both internal teams and external clients, handling administrative tasks, resolving incidents, and suggesting ways to streamline processes. The position is based in Mexico City. What You Will Do Support internal teams with daily operations, ensuring processes run smoothly and incidents are addressed promptly. Maintain and update databases, reports, and documentation, keeping information accurate and confidential. Spot opportunities to improve operational procedures and recommend solutions to boost efficiency. Coordinate with suppliers and internal departments to meet deadlines and uphold service quality. Monitor key operational metrics and provide insights to support decision-making. What We Look For Experience: 1 to 2 years in operations, administration, or support roles, with a background in administrative work and incident management. Work Environment: Comfortable in startup, marketing, or advertising settings. Technical Skills: Familiar with Jira, Salesforce, CRMs, and operational management platforms. Soft Skills: Strong organizational ability, proactive approach, and a knack for solving problems.

About Doctoralia Doctoralia leads the Mexican healthcare technology market, connecting millions of patients with medical specialists. The company focuses on improving the healthcare experience through SaaS solutions that help clinics and professionals deliver more efficient, patient-centered care. Role Overview: Field Sales Executive The Field Sales Executive represents Doctoralia directly to doctors, clinics, and hospitals in Mexico City. This role centers on expanding Doctoralia’s client base and strengthening relationships across the healthcare sector. Expect to spend most of your time onsite with potential and existing clients, acting as the face of Doctoralia’s technology and services. What You Will Do Build and maintain strong relationships with healthcare professionals and organizations Identify new business opportunities and drive customer acquisition Represent Doctoralia’s digital solutions to medical providers, demonstrating their value in transforming clinical practice Deliver personalized and attentive service to ensure a positive client experience Location This position is based in Mexico City.

Doctoralia connects patients and medical specialists in Mexico through technology. As a leading healthcare platform and SaaS provider for the medical sector, Doctoralia supports millions in accessing care and helps clinics deliver digital, patient-centered services. Role overview The Customer Success Team Leader oversees a team that responds to support requests by phone, chat, and email. The main goals are to maintain high customer satisfaction (CSAT) and strong first call resolution (FCR) rates. This leader guides team members to understand client needs, resolve issues, and provide timely solutions. What you will do Manage and support a customer success team handling incoming inquiries across multiple channels Coach team members to address client needs and challenges effectively Monitor and improve CSAT and FCR metrics Work closely with other internal teams to achieve service goals and drive continuous improvement Location This position is based in Mexico City.

About the CompanyAt Doctoralia, we strive to humanize healthcare experiences through innovative technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient digital experience focused on patient needs.We are currently seeking a passionate and results-driven B2B Sales Executive with a strategic vision to contribute to the growth of our company by driving client acquisition and strengthening commercial relationships in the healthcare sector.Role OverviewAs a B2B Sales Executive, you will spearhead Doctoralia’s commercial expansion in the healthcare sector by managing strategic relationships with healthcare professionals and clinics. You will lead the identification, prospecting, negotiation, and closing of new B2B agreements, positioning our technological solutions as a key ally in the digital transformation of the sector. Your ability to understand client needs and create value will be essential to achieving our ambitious growth objectives.

Join icorp, a leader in technology solutions, as an OT/IT Development Professional in the vibrant city of Mexico City. In this role, you will leverage your technical expertise to bridge the gap between operational technology and information technology, driving innovative solutions that enhance efficiency and performance.

Join our dynamic team at inetum2 as a Backend Developer. In this role, you will be responsible for developing and maintaining robust backend systems that power our innovative applications. You will collaborate with cross-functional teams to deliver high-quality software solutions that meet business requirements and enhance user experiences.

Join ALTEN Mexico as a Project Leader!As a subsidiary of ALTEN Group, ALTEN Mexico has been at the forefront of engineering and technology for over three decades. Operating across 30 countries and employing over 46,000 professionals, our team consists of 88% engineers. We manage the entire project lifecycle, providing customized service levels tailored to client needs—from initial concept through design, product development, and implementation.Your Role: In this key position, you will lead project teams, ensuring technical delivery, managing client requirements, and overseeing quality, cost, and delivery management. You will also coordinate team pilots and facilitate skills development within your team.Responsibilities:Operationally manage project resources and team skills.Ensure adherence to technical specifications and client expectations.Oversee project quality, costs, and delivery schedules.Estimate workloads and manage project activities.Conduct weekly project meetings and monthly reviews.Utilize ALTEN's ADF kit and processes.Monitor KPIs and provide operational reports to management.Implement safety, health, and environmental standards.Engage in ALTEN Mexico's internal initiatives.Uphold hygiene and safety protocols as defined by the company.Follow Quality Management System policies and procedures.Team Management:Lead and manage project teams effectively.Coordinate with team leaders and consultants.Facilitate knowledge transfer and skills enhancement.