Customer Success Engineering Manager

About AntithesisAt Antithesis, we are committed to revolutionizing the way modern distributed systems are tested and deployed. Our platform is a trusted ally for engineering teams that require unparalleled reliability, scalable performance, and extensive technical insights. Born from the necessity for superior solutions, our platform not only guarantees system correctness but also addresses the challenges developers face, such as production outages and delayed releases due to critical bugs. If you are enthusiastic about developer-centric products and fostering system resilience, we would be excited to connect with you.About the RoleAs a Customer Success Engineer, your mission is to ensure our customers achieve success. This involves deep engagement to comprehend their intricate software systems and urgent business objectives. You will leverage our innovative platform to assist customers in thoroughly testing their essential applications. Collaborating closely with engineers from pioneering companies, your role is to help them identify bugs before their users do.What You’ll DoCustomer Success Engineers are pivotal in understanding customer business needs and technological landscapes to deliver value throughout the customer journey. This includes onboarding, providing tailored customizations, and presenting impactful value propositions to customer leadership. Responsibilities also encompass identifying product feature gaps, surfacing new requirements, conceptualizing additional application areas, and educating the tech industry about novel testing techniques and methodologies for large-scale applications.Your daily tasks will vary; one day you might be on-site with a client resolving a high-priority bug, and the next, you could be brainstorming new testing strategies with your colleagues or exploring the latest open-source technologies.

Join Reddit's Test Engineering team as a Senior Software Engineer, where you will play a pivotal role in ensuring the highest quality of software features. Collaborate with cross-functional teams to design and implement robust test automation frameworks and tools, while fostering a culture of quality across all engineering initiatives. Your expertise will help identify testing gaps and drive systemic improvements, enhancing our testing processes and infrastructure stability.

Join Us at Echo NeurotechnologiesAt Echo Neurotechnologies, we are pioneering advancements in the Brain-Computer Interface (BCI) sector. Our innovative startup is committed to developing next-generation hardware and AI solutions aimed at enhancing the lives of individuals with disabilities. We strive to create impactful technologies that empower autonomy and elevate quality of life.Our Team CultureBecome a part of our passionate and skilled team, where every member plays an essential role in our mission. In our fast-paced startup environment, you will have the chance to influence significant decisions and create lasting change. We prioritize continuous learning, personal development, and collaborative efforts, ensuring your contributions are recognized and valued.Your RoleWe are on the lookout for a talented Software Test Engineer to reinforce our quality-centric engineering team. In this position, you will focus on ensuring the reliability and safety of a sophisticated connected medical device. Your responsibilities include designing comprehensive test coverage, leading validation processes across various platforms, and guaranteeing that every software release adheres to the stringent standards of regulated environments.

Astranis is at the forefront of satellite technology, pioneering advanced satellites for high orbits that extend humanity's reach into the solar system. Our satellites deliver dedicated, secure networks to a diverse clientele, including large enterprises, sovereign governments, and the US military. With five satellites currently in orbit and numerous launches on the horizon, we are addressing a backlog exceeding $1 billion in commercial contracts.Astranis is the trusted satellite communications partner for clients demanding high uptime, robust data security, network visibility, and tailored solutions. We have secured over $750 million in funding from leading investors such as Andreessen Horowitz, Blackrock, and Fidelity, and our team of 450 engineers and entrepreneurs operates from our expansive 153,000 sq. ft. headquarters in Northern California.Senior Hardware/Production Test Software EngineerWe are in search of an experienced and driven Hardware/Software Test Engineer to join our dynamic team. In this pivotal role, you will design high-level software architecture to facilitate vehicle integration and testing operations. You will collaborate with various engineering teams to develop and implement effective test plans and create software for automated testing at both component and integrated levels. Furthermore, you will refine specifications from electrical engineers to validate critical flight components and support all stages of development from proposal to successful testing and flight. Your contributions will also include implementing ground control and telemetry software and strengthening our team through recruitment and hiring initiatives.

Waymo is at the forefront of autonomous driving technology, dedicated to becoming the world’s most reliable driver. Originating from the Google Self-Driving Car Project in 2009, our focus has been on developing the Waymo Driver—The World’s Most Experienced Driver™—to enhance mobility access and prevent the tragic loss of lives in traffic accidents. The Waymo Driver powers our completely autonomous ride-hail service and can be adapted for various vehicle platforms and applications. With over ten million rides successfully completed and more than 100 million miles driven autonomously on public roads, our technology is proven across more than 15 U.S. states.Our Systems Engineering team is dedicated to integrating software and hardware systems in innovative ways. We establish high-performance benchmarks to guarantee the smooth operation of our vehicles and the safety of our passengers, while also designing and executing tests to validate this performance. We are seeking motivated individuals who thrive in a collaborative environment and are passionate about achieving results.This position operates on a hybrid work schedule and reports to a Technical Lead Manager.Your Responsibilities Include:Creating software systems that expedite onboard release validation and boost developer productivity.Collaborating across front-end and back-end technologies, performing SRE duties, and delving into test platform intricacies.Assisting both internal and external clients with test engineering and embedded software development.Embracing innovative challenges that necessitate a systems-thinking approach and experimentation.Your Qualifications:A Bachelor’s degree or equivalent practical experience.Over 3 years of experience in C++ programming.A strong desire and capability to acquire new skills as required.Preferred Qualifications:More than 3 years of experience with Python.Over 3 years of front-end experience including JavaScript or TypeScript, HTML, CSS, or similar.Familiarity with release management practices and tools.Experience in site reliability engineering and production monitoring.Proficiency in test development, automation, and engineering.

Astranis is at the forefront of satellite technology, creating advanced satellites that extend humanity's reach into the cosmos. Our satellites are designed to deliver dedicated and secure networks to a diverse array of clients, including large corporations, government entities, and military organizations around the globe. With five satellites already in orbit and many more scheduled for launch, we are tackling a robust portfolio of over $1 billion in commercial contracts.Astranis has earned its reputation as the go-to partner for satellite communications among clients with exacting standards for uptime, data security, network transparency, and customization. Backed by over $750 million from industry-leading investors like Andreessen Horowitz, Blackrock, and Fidelity, our team of 450 dedicated engineers and innovators operates out of a 153,000 sq. ft. headquarters in Northern California, USA.Hardware and Production Test Software EngineerWe are on the hunt for a talented and driven Hardware and Production Test Software Engineer to join our dynamic team. In this pivotal role, you will architect high-level software to facilitate vehicle integration and testing operations. Collaborating with multiple engineering teams, you will develop and implement test plans, create software for automated testing at both component and integrated levels, and refine specifications with electrical engineers to validate critical flight components. Your contributions will support all development phases from initial proposals to successful testing and flight operations. Additionally, you will implement ground control and telemetry software while playing an active role in team growth through recruitment and hiring efforts.

At Drivetrain, we are dedicated to empowering businesses with our innovative financial planning and decision-making platform, enabling them to scale effectively and achieve their targets with confidence.As a remote-first organization based in the San Francisco Bay Area and founded in 2021 by former Google employees, Drivetrain is on a rapid growth trajectory, supported by esteemed venture capital firms. Remote-friendly: We believe in harnessing the talent of the best minds regardless of location, providing them with autonomy and trust. Open & transparent: We ensure that our team has access to all necessary information to facilitate their best work. Idea-friendly: Our culture encourages the exploration of new ideas, risk-taking, and learning from mistakes, allowing everyone to contribute to positive change. Customer-centric: We adhere to a product-led growth strategy, continuously learning from our customers and collaborating to create outstanding software.About the RoleWe are seeking a skilled Software Development Engineer in Test (SDET) / Senior SDET to evaluate and refine the quality strategy for our projects, which currently encompass a comprehensive automation suite alongside manual testing.In this position, you will be responsible for designing and enhancing automation testing frameworks, as well as developing automation test scripts utilizing Python and JavaScript.

Join Astranis as a Senior Software Engineer specializing in Hardware Testing, where you'll play a crucial role in developing and enhancing our cutting-edge satellite technology. You will work alongside a talented team focused on creating reliable and innovative hardware solutions that redefine connectivity globally.Your expertise will contribute to our mission of delivering affordable internet access to underserved regions, making a real difference in people's lives. If you are passionate about technology and eager to tackle challenging problems, this opportunity is perfect for you!

Role Overview Discord is looking for a Senior Software Engineer to focus on Developer Success in the San Francisco Bay Area. This role centers on improving the developer ecosystem so that creators can build outstanding experiences on the Discord platform. What You Will Do Design and implement solutions that make it easier for developers to use Discord’s tools and services. Work closely with teams across the company to solve challenging technical problems. Help shape the direction of developer-facing products and features. Drive initiatives that boost developer engagement and satisfaction. Who We’re Looking For Strong background in building high-quality software. Experience collaborating with multiple teams to deliver impactful solutions. Interest in supporting and improving the developer experience. Passion for technology and developer communities.

Fieldguide creates software for assurance and audit professionals working in cybersecurity, privacy, and financial auditing. The company’s mission centers on simplifying the work of those who help build trust between businesses. With headquarters in San Francisco and a remote-first approach, team members can work from anywhere in the United States. Fieldguide is supported by investors such as Goldman Sachs Alternatives, Bessemer Venture Partners, and Y Combinator. The team values a range of backgrounds and experiences, believing that diversity strengthens both the company and its mission. Growth, collaboration, and inclusion are core to the culture, giving each team member a voice in shaping the future of business trust and improving work-life balance for audit practitioners. Role overview The Customer Success Engineer - Advisory helps customers adopt Fieldguide’s advisory and consulting solutions, guiding them to realize value and improve their workflows. This position suits former advisory practitioners or transformation leaders who want to work directly with advisory teams using the Fieldguide platform. Success in this role is measured by how well end users adopt the platform, the maturity of customer workflows, and clear, measurable outcomes. The Customer Success Engineer serves as a trusted advisor, supporting clients as they implement best practices and modernize their advisory service delivery. Key responsibilities Guide advisory teams on the Fieldguide platform to deliver efficient, consistent, and high-quality advisory services. Drive customer adoption and ensure clients gain tangible value from Fieldguide’s solutions. Advise clients on best practices and support the modernization of their advisory workflows. Work closely with Product, Engineering, Implementation, and Revenue teams to deliver business impact and share customer insights for ongoing platform improvement. Location This role is based in San Francisco, CA or can be performed remotely from anywhere in the United States.

Drivetrain is committed to empowering organizations to make informed decisions. Our innovative financial planning and decision-making platform enables businesses to scale and meet their objectives with confidence.As a remote-first company based in the San Francisco Bay Area, Drivetrain was established in 2021 by former Google employees. We are rapidly expanding, supported by prominent venture capital firms, and are on a path to success. Remote-friendly: At Drivetrain, we unite top talent regardless of location, offering significant autonomy and fostering trust in our workforce. Open & transparent: We believe that equipping our team with comprehensive information leads to exceptional outcomes. Idea-friendly: We cultivate an environment ripe for innovation, encouraging exploration, risk-taking, and learning from mistakes, allowing every team member to contribute ideas that drive positive transformations. Customer-centric: Embracing a product-led growth approach, we continuously engage with our customers to build outstanding software solutions.About the RoleWe are seeking a skilled Lead Software Development Engineer in Test (SDET) to enhance our quality strategy across projects involving a robust automation suite and manual testing. In this position, you will lead a team of SDETs and test analysts, ensuring our product releases meet the highest quality standards through an optimal mix of manual and automated testing.

Who Are We?Postman stands at the forefront of the API revolution, empowering over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. Our mission is to facilitate the journey towards an API-first world by simplifying the API lifecycle and enhancing collaboration, allowing users to craft superior APIs with speed and efficiency.Headquartered in San Francisco, we have additional offices in Boston, New York, Austin, Tokyo, London, and Bangalore, the birthplace of Postman. We are a privately held company backed by prominent investors including Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. For further insights, visit postman.com or engage with us on X via @getpostman.P.S: We highly recommend exploring The "API-First World" graphic novel for a deeper understanding of our vision and objectives at Postman.About the RoleJoin us as we expand the Customer Success Engineering team at Postman, seeking engineers with a business-oriented mindset capable of addressing real-world challenges at scale. You will collaborate closely with Customer Success Managers, taking charge of the technical solutions. This consultative position necessitates both expertise and adaptability. You will serve as the technical architect for Customer Success, transforming complex challenges into replicable solutions that can benefit our extensive enterprise customer base.In your role as a Customer Success Engineer, you will guide the technical implementation journey. When customers need assistance navigating from point A to point B, you will devise the most effective strategies—be it through architecting workflows within Postman, guiding integrations, or developing practical workarounds for product limitations. A significant aspect of this role is the transformation of tailored solutions into reusable assets, streamlining the path to value for subsequent customers. We believe in building on past successes rather than reinventing the wheel.Success in this role calls for a combination of technical prowess, systems thinking, and the ability to translate intricate business goals into actionable implementation plans.What You’ll DoValue Acceleration at Scale: You will empower customers to overcome challenges ranging from basic setup hurdles to intricate architectural dilemmas. Your objective is not merely to resolve isolated issues but to identify trends and devise solutions that mitigate future problems. By addressing one customer’s needs, you are effectively addressing the needs of many.Technical Discovery and Solutioning: Collaborate with CSMs to uncover and address client requirements...

Why Join Ivo?At Ivo, we recognize that contract negotiation can be a daunting and resource-intensive part of the contract lifecycle. Despite advancements, it remains challenging, reminiscent of past eras dominated by fax machines.Our innovative use of large language models is redefining contract negotiation, enabling us to tackle these challenges effectively and at scale. With a market-leading product and an impressive 85%+ trial win rate, we empower numerous top-tier companies globally to streamline their processes.Position Overview:We are on the lookout for a talented and passionate Enterprise Customer Success Manager with a strong SaaS background, specifically in customer success or account management. In this pivotal role, you will be instrumental in ensuring our customers extract the utmost value from our offerings. Your responsibilities will include onboarding new clients, providing ongoing support, and guiding them towards achieving their specific use cases and overarching business goals.

Join DigitalOcean as a Customer Success Engineer, specializing in databases, during the 2nd shift. In this dynamic role, you will be pivotal in ensuring the success and satisfaction of our customers by providing technical expertise and support for our database solutions. You will engage directly with our clients, addressing their needs and helping them achieve their goals with our products.

Employee Applicant Privacy NoticeAbout Us:Join us in shaping a brighter financial future. At SoFi, we are transforming the way individuals engage with personal finance. As a pioneering financial services company and national bank, we leverage cutting-edge, mobile-first technology to empower millions of members in achieving their financial aspirations. Our commitment to innovation positions us at the forefront of an industry undergoing significant change. We take pride in our work, knowing it directly impacts lives, guided by our core values. Be part of our journey to invest in yourself, your career, and the financial landscape.The Opportunity:We seek a seasoned Senior Staff Software Engineer to become part of our Builder Tools engineering team, tasked with empowering SoFi engineers to address challenges with sophistication. In this pivotal role, you will influence the architecture and direction of our AI-enhanced software testing framework, enhancing product reliability through innovative testing infrastructures and methodologies. This fast-paced, collaborative environment allows you to lead and tackle complex challenges, making significant contributions to the team. The ideal candidate will be an inspiring mentor, technical leader, and collaborative team member, adept at driving solutions from conceptualization to implementation with a strong sense of ownership.

Join our dynamic team as a Customer Success Manager, where you will play a pivotal role in enhancing client satisfaction and driving success through our innovative hiring software.Lever, a leader in recruitment technology, has been at the forefront of transforming the hiring process for over a decade. Our platform is trusted by renowned companies such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify, making us a key player in the talent acquisition landscape. We take pride in our people-first culture and are recognized as the top workplace in San Francisco and among the best in the U.S.Please note: This position is part of Lever's testing environment. Applications for this specific role are not being accepted at this time.

Your Role:Act as the customer advocate within our team, collaborating with internal stakeholders to identify services and processes that lead to outstanding product utilization, customer satisfaction, and loyal advocates.Develop metrics to assess customer relationships, shaping strategies that yield actionable insights such as loyalty and return on investment (ROI).Facilitate the creation of customer references and case studies.Oversee customer onboarding, training, and product adoption.Guide clients on leveraging our tools to achieve their business goals.Promote the use of Augment products from inception, identifying customization needs and further implementation opportunities.Guarantee the renewal of all customer contracts.

Become a Key Player in Revolutionizing Construction AutonomyAt Bedrock Robotics, we are pioneering the transition of artificial intelligence from research labs to real-world applications. Our team, composed of experienced professionals who have contributed to the successes of Waymo, Segment, and Uber Freight, is dedicated to deploying cutting-edge autonomous systems in heavy construction machinery across the nation. Our efforts are accelerating billion-dollar infrastructure projects while enhancing job site safety. With $350 million in funding, we are rapidly addressing the increasing demand for housing, data centers, and manufacturing facilities amid the construction industry's labor shortages.In this role, you will bridge the gap between theory and practice, collaborating with seasoned construction experts and top-tier engineers to tackle complex physical challenges that simulations cannot resolve. If you are eager to leverage advanced technology to solve real-world issues as part of a dynamic team, we invite you to explore this opportunity with us.We are on the lookout for a highly skilled Software Engineer to enhance our onboard testing capabilities. You will be responsible for developing comprehensive safety-critical test cases for our machines. Your work will involve close collaboration with our Robotics Platform and Cloud Infrastructure teams to design and implement validation frameworks that operate on actual machinery, in Hardware-in-the-Loop (HIL) settings, and through cloud-based end-to-end simulation. Your expertise will be crucial in integrating systems engineering, simulation, and onboard infrastructure to rigorously test the robot across hardware-software interfaces.The ideal candidate will demonstrate proficiency in creating reusable automation scripts, developing fault injection capabilities, building interfaces with cloud infrastructure, and collaborating with systems engineers to establish a robust testing framework for onboard AI. Your contributions will directly enhance system reliability and safety by identifying edge cases early, ensuring compliance with stringent safety standards.This position is perfect for software engineers who possess a systemic mindset, are aware of the implications of real-world deployments, and prefer developing intelligent solutions rather than merely executing scripts. Strong candidates will be hands-on engineers who are passionate about reliability and have a background in robotics. Some travel to our remote and Bay Area testing sites will be expected to observe and evaluate your tests in action.Join Bedrock Robotics in our mission to infuse autonomy into the construction industry! We are a dedicated group of professionals from the autonomous vehicle sector, committed to making a significant impact.

As an Enterprise Customer Success Manager at Laurel, you will play a pivotal role in ensuring our enterprise clients achieve maximum value from our solutions. You will be the primary point of contact for key accounts, proactively managing relationships while identifying opportunities for growth and improvement.Your responsibilities will include developing and executing success plans tailored to each client’s needs, facilitating onboarding processes, and providing ongoing support. You will collaborate closely with cross-functional teams to ensure client satisfaction and retention.Join us to drive customer success and be part of a dynamic team dedicated to delivering exceptional service.