Customer Success Engineer

At Algolia, we are proud to be at the forefront of AI Search technology, enabling over 17,000 businesses to provide lightning-fast, predictive search and browsing experiences on a global scale. We handle more than 30 billion search requests each week, surpassing the combined total of Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo.In 2021, we secured $150 million in Series D funding, elevating our valuation to $2.25 billion. This strong financial backing allows us to continuously enhance our industry-leading platform and serve esteemed clients like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.Algolia was designed to empower users to offer an intuitive search-as-you-type functionality on their websites and mobile applications. Our search API is utilized by thousands of clients across more than 100 countries, facilitating billions of search queries every month thanks to the code we deploy into production daily.We are on the lookout for a Senior Software Engineer to join our Metis team, which is responsible for the cloud-based scalable architecture of NeuralSearch, our AI-powered search engine that integrates both keyword and vector search capabilities. Metis comprises distributed components that manage the construction and storage of indices containing customer data and querying that data to deliver relevant search results. This role demands a deep understanding of the complexities associated with distributed systems.Our team is composed of engineers, with most working remotely, bringing diverse skill sets and backgrounds. Your unique experiences and insights will contribute to our collective diversity, helping us to create impactful products.

Join Algolia, a trailblazer in AI Search technology, empowering over 17,000 businesses to provide lightning-fast, predictive search and browsing experiences at internet scale. With more than 30 billion search requests processed weekly—four times the volume of Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined—we are setting the standard in the industry.In 2021, we successfully raised $150 million in Series D funding, increasing our valuation to an impressive $2.25 billion. This robust financial backing allows us to continuously enhance our leading platform and serve outstanding clients such as Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.Algolia is designed to enable users to deliver a seamless search-as-you-type experience on their websites and mobile applications. Our search API is utilized by thousands of customers across more than 100 countries, processing billions of search queries each month thanks to our daily production deployments.We are seeking a Senior Software Engineer to join our Metis team, responsible for the cloud-based scalable architecture of NeuralSearch, our AI search engine that integrates both keyword and vector search capabilities. The Metis framework comprises distributed components that coordinate the creation and storage of indices containing customer data, and efficiently query that data to deliver search results. This role involves tackling the complexities inherent in distributed systems.Our team consists of engineers with a variety of skills and backgrounds, many of whom work remotely. Your unique experiences, knowledge, and perspectives will enrich our diversity and contribute to the development of impactful products.

Join Algolia, a trailblazer and market leader in AI Search, where we empower over 17,000 businesses to deliver rapid, predictive search and browsing experiences at an internet scale. Every week, we handle more than 30 billion search requests—surpassing the combined total of Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo.In 2021, we secured $150 million in Series D funding, elevating our valuation to $2.25 billion. This robust foundation allows us to continually invest in our top-tier platform and support exceptional clients like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.Algolia was designed to enhance user experiences by providing an intuitive search-as-you-type functionality for websites and mobile applications. Our search API is utilized by thousands of clients across 100+ countries, and billions of queries are resolved monthly thanks to the code we deploy daily.We are on the lookout for a Software Engineer to become part of our Metis team. This team manages Metis, our cloud-based scalable architecture for NeuralSearch, our cutting-edge AI search engine that integrates both keyword and vector search capabilities. The Metis system is composed of distributed components that manage the building and storage of indices containing customer data, subsequently querying that data to deliver search results. This role demands a deep understanding of and the ability to address challenges associated with complex distributed systems.Our team comprises engineers from diverse backgrounds, many of whom work remotely. Your unique experiences, knowledge, and perspectives will contribute to our diversity and drive the development of impactful products.

Join Algolia, a trailblazer and industry frontrunner in AI Search, empowering over 17,000 businesses to provide rapid, predictive search and browsing experiences at an immense scale. Each week, we handle more than 30 billion search queries—outpacing Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.In 2021, we successfully secured $150 million in Series D funding, boosting our valuation to $2.25 billion. This robust foundation allows us to continually enhance our premier platform and cater to outstanding clients like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.The MissionTake charge of the product vision, strategy, and execution for Algolia’s data collection and transformation capabilities within our Data Platform. Your mission is to enable every business to fully leverage their product and record/catalog data for remarkable AI search and agentic experiences.Your focus will be on foundational data systems that guarantee high-quality, well-structured data flows into Algolia, allowing it to be effectively utilized by our search, AI, and analytics products.You will own and scale two core pillars1. Data Transformation PlatformDesign and enhance capabilities that convert raw, diverse data (e.g., JSON, CSV, databases, APIs, third-party systems) into optimized, Algolia-ready formats.Drive schema alignment, normalization, and mapping so customers can swiftly make their data searchable and usable.Collaborate with the Connector and Data Platform teams to deliver seamless end-to-end ingestion and transformation workflows.2. Data Quality & Platform ServicesEstablish and refine data quality standards for accuracy, completeness, and consistency across records.Work with engineering to create scalable APIs, services, and UIs (e.g., pipeline monitoring) that facilitate easy adoption of data capabilities.Define platform metrics and instrumentation that reflect business impact, such as integration time, error rates, and enrichment coverage.The OpportunityThis is a senior individual contributor product role at the heart of Algolia’s Data Platform. You will oversee a vital product area—Data Connectors and Transformations—while collaborating closely with other PMs across Enrichment, Events, and AI.You will:Shape how customers prepare data for AI search and agentic experiences.Drive product strategy and execution for data transformation capabilities.

Join Algolia as a Senior Software Engineer specializing in User Interface and Connectors Platform. In this pivotal role, you will contribute to the development of innovative UI solutions that enhance user experience across our platform. Collaborate with a talented team of engineers to design, implement, and optimize various connectors, ensuring seamless integration with our services.We are looking for a candidate who is passionate about technology, thrives in a fast-paced environment, and is eager to push the boundaries of what is possible in software engineering.

Are you passionate about delivering exceptional solutions in a fast-paced environment? Join Algolia as a Senior Solutions Engineer, where you will play a critical role in shaping the technical success of our customers. In this position, you will leverage your deep technical expertise and innovative problem-solving skills to help clients implement our search and discovery APIs effectively.Your responsibilities will include collaborating with cross-functional teams, providing technical guidance, and ensuring the highest level of customer satisfaction. If you thrive in a dynamic environment and have a knack for translating complex technical concepts into practical solutions, we want to hear from you!

At Algolia, we take pride in being a trailblazer and leader in AI Search technology, empowering over 17,000 businesses to deliver lightning-fast, predictive search and browsing experiences at an internet scale. Each week, we handle more than 30 billion search requests—four times the volume of Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.In 2021, we successfully secured $150 million in Series D funding, boosting our valuation to an impressive $2.25 billion. This robust foundation allows us to continually invest in our cutting-edge platform and serve remarkable clients such as Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.The MissionOur mission is to equip developers and business users with the tools necessary to maximize their utilization of Algolia’s Search platform. Our dedicated team develops advanced analytics, debugging tools, and applications that enhance keyword search capabilities, enabling customers to make informed, data-driven decisions.The OpportunityThe Search team at Algolia operates the world’s fastest and most relevant search engine. We manage a unified platform that encompasses ALL retrieval methods—keyword, semantic, database, and more. Our commitment to high availability and reliability is unwavering (with a minimum threshold of four 9s). We create products that allow users to seamlessly connect any data source and retrieve and aggregate content from multiple sources. We guide our customers on how to optimize their discovery engines through automation and innovative products. Our operations span both public cloud and dedicated bare metal infrastructure to ensure optimal performance. We are only at the beginning of this exciting journey.The TeamOur AI Search team is a remote-first, diverse group that values innovation and inclusivity. We concentrate on three essential areas of search: Understanding, Ranking, and Retrieval. We are on the lookout for a Product Leader to steer the long-term vision and execution of AI Search.Your RoleAs the Director of Product for AI Search, your responsibilities will include:Defining and clearly communicating the strategy, vision, and roadmap for AI Search in close collaboration with the Executive Leadership Team.Developing a profound understanding of customer needs, search trends, and emerging technologies to inform product direction.Working closely with go-to-market teams to drive feature adoption and consistently refine our offerings based on customer feedback.Collaborating with engineering and machine learning teams to advance technical product specifications.

Join Algolia, a trailblazer in AI Search technology, empowering over 17,000 businesses with fast and predictive search experiences at scale. We handle more than 30 billion search requests weekly, outpacing competitors like Microsoft Bing and Yahoo.After securing $150 million in Series D funding in 2021, our valuation soared to $2.25 billion, allowing us to continuously enhance our leading platform and serve esteemed clients such as Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.We are on the lookout for a seasoned Principal Product Manager to spearhead our Tech Platform organization—a pivotal role vital for Algolia's future. You will oversee three diverse teams across various locations:AI Platform: Enhancing the speed of AI development iterations at Algolia.Engine & Infrastructure: Delivering a scalable, developer-friendly API platform that fosters innovation while ensuring our infrastructure can support all customers and feature advancements.Platform SDK: Facilitating easy development and extension of solutions by Algolia developers using our infrastructure.Your responsibilities will include managing the platform that underpins our current search functionalities and future infrastructure developments. The Tech Platform will accelerate internal development and ensure our infrastructure scales effortlessly, catering to businesses of all sizes—from startups to large enterprises. This core platform will drive everything Algolia operates, including our transition into the agentic realm.

Join Perplexity, a pioneering company based in London, as we transform the way users search and engage with the internet. We are seeking seasoned Infrastructure Engineers to become integral members of our dynamic team. In this role, you will lead the design, implementation, and scaling of innovative tools, systems, and platforms that empower web, mobile, and browser engineers to develop cutting-edge products. Your contributions will be vital in enabling our product, AI, and development teams to innovate swiftly while ensuring utmost reliability, security, and performance at scale.Our Tech StackPython | Go | TypeScript | PostgreSQL | DynamoDB | Redis | FastAPI | React | Bazel | GitHub | AWSTeams HiringSenior/Staff PlatformThe Platform team is fundamental to ensuring product reliability, scalability, and performance at Perplexity. This elite team is responsible for developing and maintaining the critical infrastructure—from backend systems such as authentication, real-time data flows, and service orchestration to frontend frameworks that guarantee fast, reliable, and secure user experiences. By upholding stringent standards for code quality, uptime, and developer productivity, the Platform team enables all of Perplexity to innovate rapidly on a solid, well-designed foundation.Senior/Staff DevXThe Developer Experience (DevX) team is dedicated to empowering engineers at Perplexity to build, ship, and iterate faster than ever before. They manage internal platforms for source control, build, test, and deployment, effectively removing bottlenecks from each phase of product development. This team designs seamless onboarding, ultra-fast CI/CD pipelines, and developer tools that enhance creativity and safety at scale. Through collaborative efforts and significant autonomy, the DevX team amplifies the contributions of every engineer, facilitating rapid, dependable innovation across the organization.Senior/Staff Cloud InfraThe Cloud Infrastructure team architects and manages the essential cloud infrastructure that powers Perplexity’s global platform. This team designs and scales computing, storage, and networking systems to support high-throughput, low-latency workloads, balancing proactive project initiatives with operational support. Collaboration with product, AI research, security, and other teams ensures that our services remain consistently available, reliable, and responsive to user demands.

About H Company H Company pursues advances in superintelligence with a focus on agentic AI. The team works to automate complex, multi-step tasks that typically require human involvement, aiming to expand what people can achieve. H Company values curiosity, responsibility, and a commitment to safety in AI. The culture emphasizes openness, ongoing learning, and collaboration, with each person’s input recognized and appreciated. Infrastructure Team Overview The Infrastructure team provides researchers and engineers with the resources they need to do their best work. This group maintains the core infrastructure behind H’s public services, building systems that are reliable, scalable, and ready for growth. Team members shape everything from foundational models to agent systems and public-facing services.

Join physicsx as a Senior Software Engineer specializing in Site Reliability Engineering (SRE). In this pivotal role, you will be responsible for enhancing our core infrastructure, ensuring reliability, scalability, and performance of our software systems. You will work with a talented team to design, implement, and maintain robust solutions that meet the needs of our users.As a senior engineer, you will also mentor junior team members, contribute to architectural discussions, and drive best practices in software development and operations.

Role overview The Developer Support Engineer at Algolia in London helps developers make the most of Algolia’s products and services. This position involves tackling technical questions, guiding users through integration steps, and helping clients overcome any challenges they face with the platform. What you will do Answer technical questions from developers working with Algolia’s APIs and tools Offer clear, actionable advice on integration and implementation best practices Collaborate directly with clients to troubleshoot and resolve technical issues Share feedback and insights with product teams to help improve the developer experience

About the Role Algolia is hiring a Junior Developer Support Engineer in London. This role focuses on helping users solve technical problems and get the most out of Algolia’s products. The position offers hands-on experience supporting customers and a chance to build a foundation in the tech industry. What You Will Do Assist customers with troubleshooting and resolving technical issues Help ensure users have a smooth experience with Algolia’s products Work alongside a team that values learning and growth Who This Role Suits This position is well suited to those starting a career in technology and eager to develop new skills in a collaborative setting.

Join Palantir Technologies as a Senior Backend Software Engineer focused on Infrastructure. In this crucial role, you will design and implement robust backend systems that power our cutting-edge software solutions. Collaborate with a talented team to develop scalable and efficient solutions that meet the needs of our clients.

Location: London, UK - Hybrid (3 days in office)About the TeamThe Foundations team is responsible for developing the essential systems and tools that empower engineers at DoorDash and Deliveroo to create, deploy, and manage software efficiently at scale. We regard our infrastructure, CI/CD processes, and developer tools as products, crafted with the same level of precision and care as our customer-facing solutions. Our goal is to enhance engineering speed, reliability, and security as we revolutionize the global dining and shopping experience.About the RoleIn this role, you will work at the dynamic intersection of software engineering and cloud infrastructure. You will produce high-quality code to automate processes and develop internal tools while designing and managing scalable systems on AWS.This hands-on position focuses on optimizing the software development lifecycle, deployment, and operational practices throughout the organization — balancing coding, infrastructure design, and operational excellence.Your ResponsibilitiesDeveloping and maintaining software (primarily in Go) to automate infrastructure, streamline developer workflows, and enhance platform featuresDesigning, deploying, and operating secure, scalable systems within AWSCreating and maintaining CI/CD pipelines utilizing GitHub Actions, CircleCI, Buildkite, and other related toolsImplementing infrastructure as code and enhancing automation across various environmentsTroubleshooting and resolving sophisticated build, deployment, and production issues across application and infrastructure layersEnhancing observability, reliability, and performance of internal platforms and production systemsCollaborating with engineering teams to establish best practices for deployment, release management, and cloud architectureParticipating in technical design discussions and driving continuous improvements in DevOps methodologiesRequirementsExtensive experience in building and operating CI/CD systems using tools like GitHub Actions, CircleCI, or BuildkiteProficiency in writing and maintaining production-quality software in Go or equivalent languagesStrong background in cloud services, particularly AWSExperience with infrastructure as code tools such as Terraform or CloudFormationDemonstrated ability to troubleshoot complex issues across applications and infrastructureExcellent communication skills and a collaborative mindset

At Coram AI, we are revolutionizing video security in today's digital landscape. Our innovative cloud-native platform leverages cutting-edge computer vision and artificial intelligence to empower businesses with enhanced safety, informed decision-making, and rapid response capabilities. Experience real-time alerts, effortless clip sharing, and comprehensive visibility across multiple sites.Joining our dynamic, agile team means embracing clarity, excellence, and impactful contributions. Every team member has a voice, delivers significant work, and plays a vital role in shaping how AI can foster a safer and more interconnected world.In this role, you will be part of a pioneering team responsible for managing a sophisticated infrastructure that transcends conventional cloud setups. Beyond our robust AWS and Kubernetes configurations, we also oversee a vast array of IoT devices. We are in search of a skilled engineer who will play a crucial role in developing and maintaining our edge and cloud stack that supports our IoT product offerings, focusing on both infrastructure and the bespoke software we utilize.You will tackle intriguing challenges at the confluence of user experience, machine learning, and infrastructure, while committing to excellence, continuous learning, and delivering exceptional products in a fast-paced startup environment.

Join Algolia as a Senior Customer Success Manager and leverage your expertise in fostering customer relationships to drive success. As an Arabic speaker, you will play a crucial role in supporting our diverse clientele in achieving their goals. Your responsibilities will include providing strategic guidance, ensuring satisfaction, and acting as a liaison between clients and our technical teams.

Become a Force for Good with Axon.At Axon, we are committed to the mission of Protecting Life. We tackle society's most urgent safety and justice challenges through our innovative devices and cloud-based software. Our collaborative spirit drives our success as we engage with diverse perspectives from our customers, communities, and each other.Working at Axon is fast-paced, fulfilling, and engaging. You will have the opportunity to take ownership and enact real change while growing in a mission-driven environment where your contributions are valued.Your ImpactAs a Senior Software Engineer within the Infrastructure Services team at Dedrone, you will be tasked with designing, building, and enhancing the core systems that support our developer platform and critical backend services. Your robust software engineering skills coupled with extensive infrastructure knowledge will ensure our platform remains scalable, reliable, and secure. This role transcends traditional infrastructure operations; you will create production-ready backend services, design cloud-native systems, and manage the CI/CD and runtime environments that underpin our product ecosystem. Your influence will shape engineering standards, enhance developer experiences, and steer architectural decisions across Dedrone’s product teams.What You’ll DoWork Location: This position is situated in our London office following a hybrid work model. We emphasize in-person collaboration, requiring team members to be on-site from Tuesday to Friday, with the flexibility for remote work on Mondays, unless a workplace accommodation is in place. We believe that connection drives innovation, and our in-office culture is crafted to promote meaningful teamwork, mentorship, and collective success.Reports to: Engineering Manager, Infrastructure ServicesBackend & Platform Service EngineeringDesign, construct, and sustain production-grade backend services (primarily using Java, Go, or Python) that facilitate deployment orchestration, internal APIs, and developer platform functionalities.Contribute to architectural decisions encompassing service boundaries, API design, persistence layers, scalability strategies, and fault tolerance.Enhance performance, reliability, and maintainability of platform services through rigorous testing practices and meticulous system design.Manage and evolve shared services governed by the Infrastructure Services team.CI/CD & Developer PlatformOwn, design, and refine CI/CD systems that support Dedrone’s distributed product ecosystem.

At Databricks, we're committed to empowering data teams to tackle some of the world's most challenging issues, including security threat detection and cancer drug development. Our mission is to create and manage the premier data and AI infrastructure platform so our customers can dedicate their efforts to the high-value challenges crucial to their missions. Our engineering teams develop cutting-edge products that meet significant real-world needs. We operate one of the largest-scale software platforms, comprising millions of virtual machines that generate terabytes of logs and process exabytes of data daily. Given our scale, we frequently encounter hardware, network, and operating system faults, and our software must effectively shield our customers from these challenges. The Delta DML team is responsible for the core write-path operations for Delta Lake, the open-source storage layer underlying the Databricks Lakehouse. Our goal is to deliver industry-leading performance and a seamless user experience at massive scale, with most data written in Databricks passing through our platform. We innovate in performance through features like Low Shuffle Merge and Deletion Vectors, and actively contribute to open-source initiatives that unify Delta and Iceberg formats. We are on the lookout for a highly skilled and experienced Senior Staff Software Engineer to join our backend team. In this pivotal role, you will design, develop, and maintain robust backend systems that power Databricks workspaces. You will work on building the next-generation platform for serving workspace assets, ensuring high queries per second (QPS), low latency, reliability, and performance while proactively addressing future growth challenges. As a senior member of the team, your responsibilities will also include providing technical leadership, mentorship, and guidance to junior engineers, thereby enhancing the overall coding practices and system designs of the team.