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Customer Success Engineer at Hevo Data | Bengaluru, India

Hevo DataBengaluru, India
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:● Strong understanding of data warehousing concepts and ETL/ELT processes.● Proven experience in customer engagement and relationship management.● Excellent communication and interpersonal skills.● Ability to work collaboratively with cross-functional teams.● Problem-solving mindset with a focus on customer success.● Technical proficiency to address customer queries and provide solutions effectively.

About the job

About Hevo Data

HevoData.com is the choice of data-driven enterprises such as Doordash, Footlocker, Arhaus, and Santander. Our fully managed Automated Pipelines empower organizations to seamlessly consolidate data from diverse sources including Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services.
Founded in San Francisco and Bengaluru, we proudly serve over 2000 customers across 45+ countries, specializing in e-commerce, financial technology, and healthcare. Backed by notable investors like Sequoia Capital, we have successfully raised $42 Million and are poised for our next phase of accelerated growth!

Our Mission: At Hevo, we strive to empower every organization to harness the power of data. Our journey began four years ago with the launch of our flagship product, the “Data Pipeline.”
The Hevo Pipeline is a no-code platform designed to unify all data sources within an organization, providing a comprehensive view of business operations. It integrates with over 150 data sources, including Databases, SaaS applications, and Advertising Channels.
Currently, we assist nearly 2000 companies in over 40 countries to become more data-centric. Our goal is to simplify technology to the extent that anyone can resolve their data challenges, regardless of their technical expertise.

Role Overview: Customer Success Engineer
As a Customer Success Engineer, you will take ownership of Hevo Data's customer relationships from onboarding through to retention. Your role will involve collaborating with Hevo's customers to build and launch data pipelines, while also driving product adoption, client retention, and business growth. You will work closely with Internal Product Experts, Account Executives, Product Support, and Engineering to serve as the primary technical contact for all customer interactions. This partnership enables us to continually enhance our platform's functionality and user benefits.
This position reports directly to the Head of Customer Success. Ideal candidates will possess expertise in data warehousing, data pipelines, and ETL/ELT, enabling them to provide strategic and consultative recommendations on all technical matters related to Hevo.

Your Responsibilities:
● Manage a designated set of customers and ensure their retention and satisfaction.
● Act as a technical consultant and advisor during the post-sales phase, providing guidance on solutions.
● Facilitate customer onboarding processes and develop engaging onboarding experiences.

About Hevo Data

Hevo Data is a leading provider of data integration solutions, enabling companies to consolidate data from various sources and become data-driven. With a commitment to simplifying technology, Hevo Data's platform allows users of all technical levels to harness the power of their data effortlessly.

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