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Customer Success Engineer - APAC

deepgramAPAC | Remote
Remote Full-time

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Experience Level

Experience

Qualifications

QualificationsCandidates should possess a strong technical background, preferably with experience in software engineering, product support, or customer success roles. Familiarity with voice technologies and AI-related tools is highly desirable. Excellent problem-solving skills, effective communication abilities, and a proactive approach to customer engagement are essential.

About the job

Deepgram stands at the forefront of the burgeoning trillion-dollar Voice AI industry, delivering cutting-edge real-time APIs for speech-to-text (STT) and text-to-speech (TTS), as well as enabling the creation of scalable production-grade voice agents. Trusted by over 200,000 developers and more than 1,300 organizations, including Twilio, Cloudflare, and Sierra, Deepgram’s innovative voice-native foundation models are accessible through cloud APIs or can be deployed as self-hosted and on-premises solutions, featuring unparalleled accuracy, low latency, and cost-effectiveness. With substantial backing from a recent Series C funding round led by prominent global investors and strategic partners, Deepgram has successfully processed over 50,000 years of audio and transcribed more than 1 trillion words, making us the most knowledgeable organization in the voice domain.

Company Operating Rhythm

At Deepgram, we embody an AI-first culture where the adoption and integration of AI tools are essential to our operations, innovation, and performance metrics. Every team member is expected to leverage advanced AI technologies, experimenting and incorporating them into their daily workflows. The ability to adapt quickly to new models and methods is crucial for success in our fast-paced, rapidly evolving environment. If you thrive in a setting that encourages experimentation, adaptability, and continuous learning, this role may be the perfect fit for you.

Note: This position is based out of the APAC region.

Regional Expectations

  • Located within an APAC time zone, ensuring significant overlap with customer business hours.

The Opportunity

At Deepgram, we simplify the creation of remarkable voice experiences. Our Deepgram Enterprise Runtime provides low-latency, high-quality, and affordable Speech to Text, Text to Speech, Voice Intelligence, and Voice Agent solutions.

About deepgram

Deepgram is a pioneering company revolutionizing the Voice AI landscape through real-time APIs that enhance communication technologies. Our team is dedicated to pushing the boundaries of what voice technology can achieve, providing unmatched services that empower businesses and developers worldwide.

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