Customer Success Enablement Manager

HeyMilo is a rapidly expanding AI recruiting platform, supported by prominent Silicon Valley investors and relied upon by premier staffing agencies, BPOs, and Fortune 100 companies. Our innovative AI agents streamline candidate engagement, reduce fraud, enhance screening processes, and empower hiring teams to make informed decisions with remarkable speed.Due to increasing demand, we are growing our Customer Success team. We seek top-tier Customer Success Managers who have a passion for driving customer success, excel at onboarding clients, and can effectively manage integrations with ATS and HR systems.Key ResponsibilitiesOversee end-to-end onboarding, ensuring clients go live promptly by configuring workflows, managing ATS integrations (Bullhorn, Avionté, Greenhouse, Workday, etc.), and fostering early adoption.Manage a diverse portfolio of clients, including staffing agencies, BPOs, and Fortune 100 enterprises, supporting them in activation, usage optimization, and ongoing success.Conduct Quarterly Business Reviews (QBRs), strategy sessions, and workflow assessments linked to measurable ROI.Develop strong relationships with talent acquisition leaders, HR executives, Recruiting Directors, and Operations stakeholders.Identify opportunities for expansion based on client usage patterns, volume, and business objectives.Monitor account health, usage trends, and integration efficiency; proactively address any challenges.Collaborate with Product and Engineering teams to communicate customer insights and influence product roadmap direction.Facilitate smooth transitions between Sales, Onboarding, and Success to ensure high adoption and retention rates.Desired QualificationsProven experience as a Customer Success Manager or in a client-facing role with a strong background in onboarding, adoption, and account growth for SaaS platforms.Proficient in navigating technical workflows, ATS/HRIS integrations, APIs, and troubleshooting setup challenges.Exceptional communicator capable of simplifying complex ideas and influencing senior stakeholders at staffing firms and Fortune 100 companies.Highly customer-focused, proactive, and dedicated to achieving outcomes—not just completing tasks.Thrives in a fast-paced, high-growth environment where urgency, accountability, and excellence are paramount.Familiarity with ATS/HRIS platforms such as Bullhorn, Avionté, Greenhouse, Workday, Lever, and Dayforce is a significant advantage.

About HeyMiloHeyMilo is a rapidly expanding AI recruitment platform in North America, supported by top-tier Silicon Valley investors and relied upon by leading staffing agencies, BPOs, and Fortune 100 companies.Our innovative AI agents streamline candidate engagement, mitigate fraud, expedite screening processes, and empower hiring teams to make informed decisions swiftly. As we scale, we seek individuals who are eager to grow with us.About the RoleWe are on the lookout for a Chief of Staff to collaborate with our founding team in Toronto. This pivotal role is ideal for someone experienced in navigating the startup-to-scaleup journey, equipped with the insight necessary to maintain smooth operations in a fast-paced, evolving environment.You will be positioned at the crossroads of strategy, operations, and execution. Your responsibilities may include preparing materials for investor updates one day and spearheading cross-functional initiatives or assisting the CEO in prioritizing key objectives the next. You will gain visibility into every aspect of the business and play a crucial role in shaping our scaling strategy.Given our focus on recruitment technology, a background in talent acquisition or experience with applicant tracking systems will enable you to quickly acclimate and gain a deeper understanding of our clients' needs.

At HeyMilo, we are revolutionizing the hiring process with our innovative AI interviewers that engage candidates in authentic conversations. Our mission is to empower companies to enhance their recruitment speed and improve hiring decisions through advanced conversational AI technology.We collaborate closely with our clients to seamlessly integrate AI into their hiring workflows, ensuring that it yields measurable and impactful results.The RoleWe are seeking a proactive Technical Customer Success Manager (AI Tuning) to take charge of the performance and efficacy of our AI agents post-deployment.This position bridges engineering, product development, and customer success, allowing you to work hand-in-hand with clients to maximize the effectiveness of their AI agents, fostering continuous improvement.ResponsibilitiesEngage closely with clients and customer success teams to establish and monitor key success metrics.Analyze the performance of deployed AI agents and pinpoint areas for enhancement.Optimize prompts, workflows, and agent behaviors to achieve superior outcomes.Iterate on agent logic, tool utilization, and context management.Troubleshoot issues across prompts, integrations, and system functionalities.Transform real-world applications into actionable product and system enhancements.QualificationsSolid technical foundation with programming skills as needed.Extensive experience in prompt engineering and understanding LLM behavior.In-depth knowledge of agent systems, including tool invocation, context management, and orchestration.Frequent user of AI tools such as Cursor, Claude, Codex, etc.Skilled at debugging complex issues across AI and system layers.Strong ownership mentality and exceptional communication abilities.Adaptable to high-pressure situations and tight deadlines.Focused on achieving outcomes rather than merely completing tasks.Experience in implementing agent-based workflows or AI agents within enterprise settings is preferred.Familiarity with programming fundamentals, particularly in Python and JavaScript, is a significant advantage.Bonus SkillsExperience with conversational AI in various formats, including voice, SMS, or chatbots.

At HeyMilo, we are revolutionizing the hiring process with our cutting-edge AI technology. Supported by top-tier investors from Silicon Valley and trusted by prominent staffing agencies, global BPOs, and Fortune 100 companies, our innovative AI agents streamline candidate engagement, mitigate fraud, expedite screening, and empower hiring teams to make superior decisions swiftly and accurately.As we experience rapid growth across the recruiting landscape, we are expanding our go-to-market (GTM) organization. We are on the lookout for high-caliber Account Executives who are driven by success, excel in competitive environments, and are eager to contribute to the evolution of a fast-paced, high-impact company. This opportunity is ideal for individuals who take pride in their achievements, own their results from start to finish, and aspire to close significant deals that redefine the hiring landscape.What You'll Be Doing:Manage the complete sales process, including prospecting, discovery, product demonstrations, solution design, negotiation, and closing deals.Handle complex 5- and 6-figure contracts involving multiple stakeholders across HR, Talent Acquisition, Operations, IT, Compliance, and Finance.Promote our market-leading product by showcasing how HeyMilo excels in accuracy, speed, fraud detection, and navigating real-world complexities.Engage in strategic discussions with executives from staffing agencies, BPOs, and mid-market to Fortune 100 companies.Analyze workflows and hiring challenges to instill urgency and drive ROI-focused decision-making.Collaborate with teams in Product, Engineering, and Customer Success to ensure seamless transitions and long-term client satisfaction.Execute with speed, precision, and accountability to help capture market share in a rapidly expanding sector.Who You Are:A high-achieving Account Executive who consistently surpasses quotas and adheres to elite performance standards.A proficient full-cycle sales professional capable of managing outbound efforts, discovery, demonstrations, solution design, negotiations, and closings independently.Experienced in navigating intricate 5- and 6-figure SaaS contracts and presenting to senior management.An articulate and confident communicator who can distill technical concepts and engage effectively with executives.Highly competitive with a strong internal drive to excel and outperform the competition.Thrives in a dynamic, fast-paced environment aimed at significant growth.

Join MaintainX as a Customer Success Manager, where you'll play a crucial role in enhancing customer satisfaction and driving product adoption. You will be responsible for establishing strong relationships with our clients, ensuring they derive maximum value from our solutions. As the voice of the customer, you will advocate for their needs within the company while collaborating with various teams to address concerns and facilitate product improvements.

As a Customer Success Manager at zip, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our products. You will drive customer satisfaction, retention, and growth by proactively engaging with our clients, understanding their unique needs, and delivering tailored solutions.Your responsibilities will include onboarding new clients, providing ongoing support, and identifying upsell opportunities to maximize client value. You will collaborate closely with cross-functional teams to enhance the customer experience and contribute to the development of best practices in customer success.

About FeatheryFeathery revolutionizes the way insurance companies manage data intake workflows, offering automation that empowers industry leaders. Our platform streamlines critical processes such as underwriting, client onboarding, policy servicing, and automated account openings.With a surge in revenue and increasing demand from enterprises, we are expanding our customer success team to handle the growing complexity of implementations within the insurance sector.Why We’re HiringAs Feathery continues to grow, the role of customer success is becoming increasingly vital—particularly in the insurance industry, where workflows can be intricate, regulated, and essential to business operations.We are seeking a Founding Customer Success Manager to establish and lead our customer success function for our insurance clients, including brokers and carriers. This position is perfect for individuals who are well-versed in the insurance landscape and excel in building processes, nurturing customer relationships, and driving long-term success.You will serve as a strategic ally to our customers, ensuring effective implementations, high adoption rates, and account expansion.About the RoleThis is a highly responsible role encompassing:Comprehensive ownership of the customer lifecycle from post-sale to renewal.Implementation and workflow design tailored for insurance applications.Strategic account management for brokers and carriers.Development of processes, playbooks, and the foundational elements of the customer success function.You will oversee the entire post-sale journey, collaborating with sales during the handoff, working with solutions engineering throughout implementation, and ensuring long-term success across enterprise insurance accounts.What You’ll DoCustomer Onboarding & ImplementationLead onboarding and implementation efforts for insurance brokers and carriers.Collaborate with clients to design and enhance workflows such as underwriting, onboarding, and policy servicing.Guarantee the successful deployment of complex, regulated insurance workflows.Work alongside Solutions Engineering on technical implementations.Account Management & GrowthServe as the primary point of contact and trusted advisor for insurance customers.Foster relationships with stakeholders across operations, underwriting, and leadership teams.

Role overview AfterShip is seeking a Customer Success Manager based in Toronto. This position focuses on building lasting client relationships and helping customers make the most of AfterShip’s solutions. Acting as a trusted advisor, the Customer Success Manager supports clients from onboarding through ongoing check-ins, making sure they reach their goals with the platform. Key responsibilities Build and maintain strong relationships with clients to support their ongoing success Guide customers through onboarding and help them adopt AfterShip products Review customer feedback to identify trends and highlight areas for improvement Advocate for the customer’s perspective within AfterShip Provide advice and recommendations to help clients achieve their objectives Requirements Proactive in solving problems and engaging with customers Demonstrated commitment to customer satisfaction Ability to spot patterns in feedback and share actionable insights Focus on delivering high-quality service This role is located in Toronto.

About HeyMiloHeyMilo is at the forefront of developing AI interviewers that engage in genuine conversations with candidates. Our technology empowers companies to expedite their screening processes and enhance their hiring decisions through advanced conversational AI.As a dynamic and agile team, we collaborate closely with clients to tackle real-world challenges.The RoleWe are looking for a talented software engineer to join our special projects team.In this pivotal role, you will take ownership of solving ambiguous, real-life problems while delivering solutions swiftly. Your work will span product development and engineering, crafting end-to-end solutions that are actively utilized.Key ResponsibilitiesRapidly build and deploy full-stack solutionsPrototype innovative AI-driven features and workflowsTransform vague requirements into functional systemsIterate quickly based on user feedback and real-world usageMake practical trade-offs to maintain paceQualificationsProven experience in full-stack or backend development (Python, TypeScript, etc.)Familiarity with large language models (LLMs) and prompt engineeringExtensive user of AI coding tools (Cursor, Claude Code, Codex, etc.)Strong understanding of databases, APIs, and system designAbility to simplify complex problems into effective solutionsDemonstrated ownership, resourcefulness, and focus on executionComfortable working under pressure and meeting tight deadlinesPreferred QualificationsExperience with conversational AI or telephony systemsBackground in developing production AI systemsWhy Join Us?High degree of ownership and rapid iterationAddress genuine challenges faced by real usersSmall team with minimal bureaucracyWork on impactful projects that benefit our customers and productCompetitive salary, benefits, and RRSP matching

About RootlyAt Rootly, we are dedicated to revolutionizing how organizations handle incidents, ensuring that businesses can maintain reliability even when challenges arise. Our cutting-edge incident management platform empowers companies worldwide to swiftly and effectively resolve incidents, propelling us to carve out a groundbreaking segment valued at over a billion dollars. We are seeking exceptional talent to join us on this ambitious journey.Our clientele includes some of the fastest-growing companies globally, such as NVIDIA, Figma, Canva, Tripadvisor, and Squarespace. They trust Rootly for their critical incident management needs and appreciate our user-friendly, enterprise-ready platform and unique partnership approach. Experience firsthand why our customers have rated us 5 stars on G2.Our investors, including prestigious funds from Y Combinator and influential operators from Dropbox and GitHub, support our vision. We prioritize transparency in our culture, conducting monthly financial reviews as a team to keep everyone informed about our business's health. We also share our developments in our weekly changelog.About the RoleWe are looking for a passionate and experienced Customer Success Manager who is committed to guiding our customers through their journey with Rootly. In this pivotal role, you will ensure that our customers maximize their value from our services and products as we expand our offerings.

Role overview The Senior Principal Customer Success Manager position at PagerDuty centers on supporting clients in Toronto. The main focus is to help customers realize the full value of PagerDuty’s solutions while building trust and long-term relationships. This role involves guiding clients through their journey, responding to their needs, and working to maintain high levels of satisfaction. Ongoing partnership and proactive support are key priorities in this position. What you will do Develop and maintain strong relationships with customers in Toronto Support clients in using PagerDuty’s solutions effectively Address customer needs and concerns as they arise Work to ensure ongoing satisfaction and partnership

Join Alternative Payments as a Customer Success Manager, where you will play a pivotal role in cultivating strong relationships with our clients. You will be responsible for ensuring customer satisfaction, driving product adoption, and facilitating effective communication between our clients and internal teams. Your expertise will help clients leverage our solutions to achieve their business goals.

Decoda Health is on the lookout for a Customer Success Manager to spearhead the communication efforts between our innovative company and the clinics we proudly support. Acting as the primary liaison, you will ensure that every customer inquiry is acknowledged, monitored, and addressed—nothing will fall through the cracks.This pivotal role merges customer success with product operations, harnessing cutting-edge AI tools to optimize processes and facilitate effective communication.

About HeyMiloAt HeyMilo, we are revolutionizing the hiring process with our advanced AI interviewers, designed to streamline and enhance recruitment through engaging conversational AI. We partner closely with businesses to seamlessly integrate AI into their hiring workflows.The RoleWe're seeking a talented deployed solutions engineer to engage in special projects that bridge engineering, product development, and customer requirements. In this role, you will take the lead in applying HeyMilo's solutions across diverse environments and guide projects from conception to execution.What You Will DoCollaborate with customers to grasp their workflows and requirementsDesign and create prototypes that address real-world challengesConvert business needs into actionable technical solutionsEngage with APIs, integration processes, and system architectureWork alongside engineering teams to transform solutions into deployable systemsWhat We Are Looking ForA solid technical foundation with coding capabilitiesExperience in working with large language models (LLMs) and prompt engineeringProficient user of AI tools for rapid development (e.g., Cursor, Claude, Codex)Excellent communication and problem-solving skillsAbility to navigate ambiguity and act swiftlyComfortable functioning under pressure and meeting tight deadlinesBonus Points ForExperience with enterprise-level deployments or integrationsFamiliarity with telephony or voice AI systemsWhy Join Us?Tackle high-impact challenges across various customer projects and productsGain high visibility and ownership over projectsThrive in a fast-paced, execution-focused environmentEnjoy competitive compensation, benefits, and RRSP matching

We are seeking a passionate and experienced Senior Customer Success Manager to join our dynamic team at Hootsuite. In this pivotal role, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with clients to understand their needs, provide strategic guidance, and drive product adoption. Your expertise will help our clients achieve their business objectives through effective use of our platform.

Elevate Your Career with Loopio! Join Loopio as a Senior Customer Success Manager and become an integral part of our dynamic Customer Success team! This role offers the unique opportunity to manage your own portfolio of enterprise accounts while collaborating with your colleagues to enhance our initiatives and drive growth. As a rapidly growing company, Loopio provides countless avenues for professional advancement. Are you ready to embark on your next career adventure?Note: This is an existing vacancy on the team.Your ResponsibilitiesForge strong relationships with Loopio's enterprise clients through impactful communication methods including emails, calls, and face-to-face interactions.Collaborate with the Customer Enablement Manager to ensure a smooth transition from onboarding to ongoing support.Partner with clients to create strategic plans that align with their long-term objectives.Devise innovative strategies to enhance customer engagement, foster growth, minimize churn, and cultivate Loopio advocates.Monitor key performance metrics that contribute to team goals centered around retention, growth, and advocacy.Create engaging resources such as success plays, email templates, and meeting frameworks to streamline Customer Success operations.Deliver training sessions and webinars through online demonstrations of Loopio's solutions.Utilize our Customer Health Score framework to assess and act on engagement data.Collaborate with Product Teams to represent customer insights and experiences.Share impactful Customer Success stories via case studies, blog posts, and internal communications.Coordinate with the Support & Services Team to ensure a seamless Loopio experience for clients.Your QualificationsExceptional written and verbal communication skills to effectively engage with our customers.Outstanding relationship-building capabilities, proven in your ability to develop deep, meaningful connections with teams and clients alike.Highly analytical, making data-driven decisions in your approach.Strong organizational skills; you thrive on keeping everything in order.A proactive attitude and passion for driving customer success.

About AccordAccord is a dynamic and rapidly expanding Series A startup, backed by a recent $10 million funding round as reported by TechCrunch. Founded by industry veterans from Stripe, LinkedIn, and Google, our mission is to empower revenue leaders to achieve operational excellence by establishing standardized practices for sales, onboarding, and customer expansion. Notable GTM teams from companies like Hootsuite, Xactly, and Greenway Health utilize Accord’s Platform to define benchmarks, foster accountability, and yield consistent outcomes.With operations in Toronto and San Francisco, Accord is on a fast track to growth with sustainable capital efficiency, boasting over three years of financial runway and a clear roadmap for future expansion.The RoleWe are in search of a Senior Enterprise Customer Success Manager to oversee the entire customer lifecycle—from onboarding and implementation to adoption, expansion, and renewal. You will be instrumental in shaping the culture, processes, and playbooks of Accord’s expanding Customer Success (CS) organization.In this strategic and hands-on role, you will act as a trusted advisor for our mid-market and enterprise clients, assisting them in achieving measurable business results through our offerings. You will manage a portfolio of accounts, focusing on retention and growth while collaborating cross-functionally with Sales, Product, and Marketing teams.Reporting directly to the Head of Customer Success, you will have the unique opportunity to influence how we deliver value to our clients as we scale. If you excel in a fast-paced, ownership-driven environment and enjoy building impactful relationships, we would love to connect with you.What You’ll DoManage the complete customer journey: Lead onboarding, implementation, and adoption processes for mid-market and enterprise clients, ensuring an effortless transition from initial engagement to renewal.Deliver quantifiable outcomes: Grasp customer objectives and success metrics, create collaborative success plans, and provide value that drives retention, growth, and customer advocacy.Oversee renewals and expansions: Take charge of renewal forecasting and negotiations while identifying opportunities for growth through new use cases, teams, and features.Act as a strategic advisor: Cultivate trusting, multi-layered relationships within client organizations—from executives to champions and end-users.

Join Tali AI, where we are dedicated to developing cutting-edge products that address real challenges faced by clinicians today.Our Approach: Our AI-driven medical assistant alleviates the administrative load on healthcare providers, allowing them to concentrate on delivering exceptional patient care. This shift not only enhances accessibility but also fosters a more compassionate and sustainable healthcare environment.With thousands of clinicians relying on Tali across Canada and the US, we are revolutionizing the industry by streamlining millions of patient interactions annually, giving clinicians back over 10 hours a week to focus on what truly matters—patient care.As a Customer Success Specialist, you will play a pivotal role in shaping the onboarding experience of our new users during their first 90 days. You will transform new sign-ups into empowered users by effectively communicating our value proposition and ensuring that every interaction is seamless, empathetic, and impactful. If you possess extensive experience in customer workflows, user onboarding, knowledge base development, and a passion for resolving customer needs while ensuring an exceptional experience, we encourage you to apply. Note: We are exclusively considering candidates who are fluent in both English and French for this position.

About From Day One:In a rapidly evolving business environment, From Day One serves as a vital media outlet and conference series dedicated to prioritizing people as organizations navigate change. Since our inception in 2018, we've connected over 150,000 attendees, hosted more than a thousand influential speakers, and produced conferences across 20 major U.S. cities. Our unique, multidisciplinary approach brings together leaders from CSR, HR, marketing, and communications, as well as civic leaders, authors, and journalists, to share innovative business strategies that uplift workers, customers, and communities.We also feature insightful reporting and opinion pieces from a distinguished network of journalists, led by our editor-in-chief, veteran journalist Stephen Koepp.At From Day One, we seek individuals who possess a high level of self-motivation and the potential to evolve into proactive leaders. We refer to such team members as “drivers.” If you identify as a passenger, our company may not be the right fit for you.As you consider applying, reflect on whether these qualities resonate with you:You inspire and energize your colleagues rather than waiting for inspiration.You are incredibly resourceful and take ownership of your work, seeking solutions rather than making excuses.You consistently strive for exceptional outcomes and seek to enhance processes as you engage with them.You are passionate about your work and approach your mission with a sense of urgency.You tackle challenges with enthusiasm and optimism.Our mission is to enhance the relationship between business and society, contributing to a brighter future. By maintaining an optimistic perspective, we not only motivate ourselves but also inspire those around us. We believe that envisioning a better future is the crucial first step in making it a reality—for others and for ourselves.We are staunchly committed to diversity and inclusion as core values in our mission and throughout our hiring processes.About This Role:The Client Success Manager plays a pivotal role in managing our extensive and expanding network of sponsors, ensuring they achieve their objectives. In this position, you will be primarily responsible for supporting our clients, ensuring they receive a positive return on their partnership with us by understanding their needs and goals, cultivating strong personal relationships, and delivering an exceptional experience.This role emphasizes the daily provision of high-touch service through email, phone, and face-to-face communication, coordinating...