Customer Success Architect at Picus | United States

Join Dataiku as a Senior Customer Success Engineer, where you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative data science platform. You will leverage your technical expertise and customer relationship skills to deliver exceptional support and technical guidance.As a key member of our Customer Success team, you will collaborate with clients to understand their unique needs, troubleshoot challenges, and provide tailored solutions that enhance their experience with Dataiku. Your insights will contribute to product improvements and customer satisfaction.

Join Dataiku as a Senior Customer Success Engineer and play a pivotal role in shaping the success of our clients in the North American region. In this position, you will leverage your technical expertise and customer engagement skills to help organizations unlock the full potential of their data through our cutting-edge platform.

Do you thrive in a tech-driven environment and have a knack for transforming complex security solutions into compelling narratives? If so, we want to hear from you!About Picus SecurityAt Picus Security, we are at the forefront of security validation, empowering organizations with a comprehensive understanding of their cyber risk landscape tailored to their business needs. Our innovative approach revolutionizes security protocols by prioritizing and validating vulnerabilities across disparate findings, enabling teams to concentrate on the most critical areas that require immediate attention. With Picus, security teams can swiftly implement one-click mitigations to effectively counter threats while minimizing effort.Our Picus Security Validation Platform seamlessly integrates with on-premises environments, hybrid clouds, and endpoints, enhanced by our proprietary Numi AI for robust exposure validation.As pioneers in Breach and Attack Simulation, we offer award-winning, threat-centric technology that helps teams identify actionable fixes, boasting a 98% recommendation rate in Gartner Peer Insights.Role OverviewWe are seeking an experienced and driven Customer Success Account Manager (CSAM) who possesses a deep understanding of value-driven security solutions. In this pivotal role, you will focus on customer retention and the expansion of our platform capabilities within our Enterprise client base. The CSAM will enhance customer value and contribute significantly to the success of our sales team. This role will involve collaboration with the Regional Sales VP, Technical Director, Product Management, and various support functions including Channel, Marketing, Solutions Architecture, and Customer Success. The CSAM will operate within our Customer Value Office and work alongside the Sales organization to develop tailored solutions for Enterprise Customers while partnering with others to drive revenue growth and strategic initiatives. A proven track record in revenue growth and teamwork is essential for success in this role.

About Dataiku Dataiku provides a platform for enterprise AI, helping organizations design, deploy, and manage AI solutions. The platform supports analytics, machine learning, and AI agents, with a focus on transparency, collaboration, and control. Dataiku integrates with a range of data platforms and cloud services, enabling centralized governance across complex environments. Leading companies worldwide use Dataiku to operationalize AI and drive measurable business results. More about Dataiku can be found on their blog, LinkedIn, X, and YouTube. Role Overview: Senior Customer Success Engineer – North Region Dataiku places customer success at the center of its mission. The Senior Customer Success Engineer (CSE) joins the Solutions Engineering team to help clients achieve strong results with business analytics, AI/ML, and Generative AI. This position is based in the United States, with a focus on the North Region, including Raleigh. This role combines technical programming with consultative engagement. The CSE works directly with clients to promote product adoption and improve user experience. Collaboration with Account Executives, Sales Engineers, and Professional Services is key to supporting end-user adoption and satisfaction. What You Will Do Work with Dataiku clients to support onboarding, drive user adoption, and increase retention and satisfaction. Share deep technical knowledge of the Dataiku platform and guide clients on best practices. Understand client business needs and objectives to help them succeed with Dataiku products and services. Lead demonstrations of new features and co-host hands-on workshops with Sales Engineers.

About Gradle Gradle builds tools that help leading software teams deliver better code. As the creators of Develocity, an observability and intelligence platform, we support organizations like Netflix, Airbnb, and Spotify. Our platform offers deep visibility and actionable insights across the software toolchain, aiming to improve how teams ship software. AI is central to our approach. We design both our products and internal processes to use intelligence in meaningful ways. Develocity combines unique data and domain knowledge, making it accessible to people and AI agents alike. Trust, evidence, and clear explanations guide our work at every step. We also work with partners such as the Apache Software Foundation and contribute to open-source projects, bringing Develocity’s core ideas to the wider community.

Dataiku is the leading platform for AI success, serving as the enterprise orchestration layer for building, deploying, and governing AI solutions. In a unified environment, teams can design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control that enterprises demand. Dataiku integrates seamlessly with various data platforms, cloud infrastructures, and AI services, enabling businesses to execute AI strategies across diverse vendor environments while maintaining centralized governance.The world's top companies trust Dataiku to operationalize AI, transforming it into a key driver of business performance that delivers measurable value. For more insights, explore the Dataiku blog, LinkedIn, X, and YouTube.Why Engineering at Dataiku?Dataiku’s platform, whether deployed on-premise, in the cloud, or as SaaS, embodies our dedication to quality and innovation by connecting various data science technologies. Our technology stack reflects our commitment to integrating the best data and AI technologies, ensuring that we select tools that genuinely enhance our product. From utilizing the latest large language models (LLMs) to supporting open-source communities, you'll work with a dynamic array of technologies and contribute to the collective knowledge of global tech innovators. Discover more about engineering at Dataiku here.Your Impact:As a Site Reliability Engineer (SRE) with advanced networking and security skills, you will join our Cloud team focused on developing and operating the Dataiku managed offering. Your responsibilities will encompass a wide range of tasks, including architecting and maintaining robust network security measures (such as PrivateLink and IPSec), ensuring compliance with industry standards and regulations, and monitoring and deploying our cloud offerings.You will be tasked with building and operating a reliable, secure, and cost-efficient infrastructure to support the Dataiku SaaS offerings. This role presents a unique opportunity to engage in a project central to our company’s vision, with a strong and direct impact on our operations.

Dataiku stands as a leading platform in the realm of AI, serving as the enterprise orchestration layer crucial for the design, deployment, and governance of artificial intelligence initiatives. Our integrated environment enables teams to create and manage analytics, machine learning, and AI agents with the transparency, collaboration, and control essential for modern enterprises. By connecting various data platforms, cloud infrastructures, and AI services, Dataiku empowers organizations to implement AI seamlessly across diverse vendor environments with centralized governance.The world’s foremost companies rely on Dataiku to transform AI into a genuine business performance engine, delivering measurable results. For more insights, visit the Dataiku blog, LinkedIn, X, and YouTube.The Strategic Customer Success Manager at Dataiku will oversee a portfolio of significant enterprise accounts within the Northeast region. This proactive role involves engaging with various stakeholders to demonstrate the value of our software and services. Acting as the internal advocate for our customers, the Strategic Customer Success Manager collaborates with Dataiku teams and partners to exceed client expectations. Success in this role is measured by key metrics related to customer product adoption, expansion, and retention.

About Dataiku Dataiku provides a platform for building, deploying, and managing AI and analytics at scale. The company helps organizations design and operate analytics, machine learning, and AI agents with transparency and control. Dataiku connects the enterprise AI stack, supporting centralized governance and multi-vendor environments. Learn more on the Dataiku blog, LinkedIn, X, and YouTube. Role Overview Dataiku is hiring a Data Engineer II for the Enterprise Data and Analytics (EDA) team. This role focuses on delivering reliable data to drive analytics, AI, and insights for teams across the company. The Data Engineer II will play a central part in supporting the Data Platform, which serves centralized analytics, Generative AI engineering, embedded analytics teams, and self-service users. What You Will Do Contribute technical expertise to the Data Platform, working with Snowflake, Dataiku, and GitHub. Develop solutions using Python and SQL, with DataOps processes integrated into GitHub Actions and Dataiku. Collaborate with engineers from other teams to deliver solutions across various technical domains. Promote engineering best practices within the EDA team and the broader Analytics Community. Support analytics and AI initiatives for a wide range of stakeholders. What We Look For Experience with Snowflake, Dataiku, GitHub, Python, and SQL. Understanding of the software development lifecycle and DataOps methodologies. Strong collaboration skills and the ability to work across teams. Clear verbal and written communication. Analytical mindset and curiosity. Locations This position is open to candidates in the Netherlands (remote), Spain (remote), United Kingdom (remote), and the following US cities: Atlanta, Boston, Charlotte, Chicago, Cincinnati, Miami, Milwaukee, Minneapolis, Philadelphia, Raleigh, St. Louis, and Tampa.

About Dataiku Dataiku provides a platform for AI orchestration, helping enterprises design, deploy, and govern analytics, machine learning, and AI agents within a unified environment. The platform connects with data platforms, cloud infrastructure, and AI services, supporting centralized governance and collaboration across teams. Organizations worldwide use Dataiku to operationalize AI and drive measurable business value. Learn more on the Dataiku blog, LinkedIn, X, and YouTube. Role Overview: Senior Customer Success Engineer – North Region Location: United States, Philadelphia Dataiku’s Customer Success team plays a key role in helping clients achieve results with business analytics, AI/ML, and Generative AI. As a Senior Customer Success Engineer (CSE) on the Solutions Engineering team, the focus is on empowering customers to reach their goals and realize value from Dataiku’s platform. What You Will Do Work directly with customers to support their adoption of Dataiku’s platform and drive user engagement. Apply technical programming skills to help customers integrate and use analytics, machine learning, and AI features. Use experience in enterprise analytics and data science to identify solutions that deliver business impact. Communicate technical concepts clearly to a range of stakeholders. Collaborate closely with Account Executives, Sales Engineers, and Professional Services to support customer success and accelerate adoption. What Matters for Success Strong technical background in analytics, programming, or data science. Experience working with enterprise customers on technical solutions. Ability to communicate complex information in a practical, approachable way. Comfort working in a consultative, customer-facing role. Collaboration skills to partner with cross-functional teams.

Join Dataiku as an Enterprise Account Executive and be at the forefront of transforming businesses with AI-driven solutions. We are seeking a dynamic professional who thrives in a fast-paced environment and is passionate about leveraging data to drive impactful decision-making.Your role will involve building strong relationships with enterprise clients, understanding their unique needs, and delivering tailored solutions that maximize the value of Dataiku's platform. You will work closely with cross-functional teams to ensure client satisfaction and drive revenue growth.

About Dataiku Dataiku provides a unified platform for teams to develop, deploy, and manage AI, analytics, and machine learning projects. The platform integrates with a range of data sources, cloud providers, and AI services, helping organizations maintain centralized governance and collaboration. Businesses worldwide use Dataiku to turn AI into measurable business results. Learn more about Dataiku on our blog, LinkedIn, X, and YouTube. Role Overview Dataiku is hiring an Enterprise Account Manager for the Americas region. This role manages and grows a portfolio of enterprise clients, focusing on organizations with annual revenues between $1 billion and $5 billion. The position covers the full sales cycle, from nurturing existing accounts to identifying and securing new clients. What You Will Do Retain and expand existing enterprise accounts by ensuring clients see value, anticipating risks, and securing renewals. Develop a thorough understanding of assigned accounts and build engagement strategies for all key decision-makers. Identify and win new business by converting inbound leads and executing targeted outbound efforts in your territory. Maintain accurate sales forecasts, manage deals effectively, and ensure CRM records are up to date. Collaborate closely with Renewal Managers, Account Development Representatives, Customer Success Engineers, Sales Engineers, Partner Managers, and Services to coordinate territory efforts. Lead executive alignment through regular QBRs (Quarterly Business Reviews) and QSRs (Quarterly Success Reviews), keeping internal teams focused on client results. Location This position is open to candidates based in the Americas.

Dataiku is looking for an Enterprise Account Executive to join the team in a remote role based in the United States. This individual contributor position was created to support continued growth and rising demand for Dataiku’s AI and analytics platform. Role overview The Enterprise Account Executive will help expand Dataiku’s reach across multiple industries. This role focuses on building new relationships and strengthening connections with existing customers, working directly with enterprise organizations to support their data and analytics goals. What you will do Manage the entire sales cycle within a defined territory, engaging both new prospects and current clients from diverse sectors. Work with enterprise customers to understand their data and analytics needs, and guide them in developing strategies using the Dataiku platform. Partner with teams in marketing, product management, and sales engineering to showcase how Dataiku’s platform (DSS) delivers business value. Requirements Ability to communicate the value of data and advanced analytics to enterprise clients. Experience working with large organizations and managing complex sales cycles. Comfort engaging across industries and building relationships within a broad network. This position is remote and open to candidates based in the United States.

Join us at Insider One as a Customer Success Manager, where you'll empower our customers to achieve their goals using our innovative platform.About UsAt Insider One, we are the leading platform that consolidates all the essential tools marketing and customer engagement teams need to excel and drive success.Our journey started with a small team and a grand vision to democratize access to cutting-edge technologies for marketers globally. Today, with over 1,500 talented individuals from more than 50 nationalities across 30 offices, we continue to push the boundaries of what's possible.Fueled by a recent $500M Series E funding round led by General Atlantic, we are supported by illustrious investors like Sequoia Capital and QIA. Our trusted clientele includes over 2,000 companies ranging from dynamic startups to renowned Fortune 500 brands such as Samsung, Nike, and Nestlé.Recognized for our leadership in the B2B SaaS space, Insider One stands as one of the few woman-founded and led unicorns in the industry. Our commitment to customer satisfaction has earned us accolades from analysts, and we invite you to discover the difference we make.

About JuniorAt Junior, we are pioneering innovative tools powered by large language models (LLMs) to enhance the investment research experience for private market investors. Our esteemed clientele comprises some of the world's leading private equity and consulting firms, collectively responsible for investing billions of dollars each year. We pride ourselves on being a profitable, bootstrapped organization, with a dedicated team of 24 professionals based in London and New York City.Discover more about our mission and values here. Role DescriptionCustomer success is vital to our operations. We believe in hiring individuals with a proven track record in the field. You should possess a deep understanding of the challenges faced by consultants and investors engaged in due diligence work, and how Junior can assist them in achieving their goals more efficiently and effectively. We seek candidates who can genuinely relate to our clients' experiences.As we collaborate with some of the highest-profile brands in the industry, your role will be essential in fostering user adoption, satisfaction, and retention. You will oversee global deployments involving thousands of users and serve as the Voice of the Customer, liaising between our users and the product team to ensure we are focused on alleviating the most significant pain points in our customers' workflows.As an early member of our Customer Success team, you will have a unique opportunity to:Develop and maintain robust relationships with clients, including senior decision-makers at large-cap funds and consultancies, acting as their primary contact and trusted advisor throughout the onboarding, usage, and feedback processes.Strategically plan and implement large-scale AI deployments for thousands of users.Represent the voice of the customer, ensuring their needs are swiftly translated into new product features; guide the product team in developing solutions that meet customer demands.Collaborate with customers to co-design training programs and deliver effective training sessions.Utilize data analytics to drive customer engagement, satisfaction, and retention.Advance rapidly into a managerial position as the customer success team grows.Influence the structure and processes of the customer success team and contribute to shaping our company culture. About YouWe are in search of a seasoned customer success leader who:

Join us at Reflow, where we are revolutionizing workforce and workflow intelligence through our innovative platform designed to enhance team performance. Our partners are thrilled after their initial demonstrations, and we are seeking a dynamic individual to transform that initial enthusiasm into lasting adoption, retention, and growth.Key ResponsibilitiesManage the entire customer journey: from setup and onboarding to ongoing adoption and long-term success.Accelerate time-to-value: Ensure customers swiftly transition from demo to realizing value.Gather and organize customer feedback: Act as the voice of the customer in product and engineering discussions.Facilitate contract processes with new partners, collaborating closely with the legal team for efficiency.Develop strong relationships that foster expansions and contract renewals.Create and enhance the customer success playbook, including onboarding processes, success metrics, and engagement touchpoints.Collaborate with founders on go-to-market experiments and assist in various capacities as we grow.Who You AreEntrepreneurial spirit: Previous experience as a founder, early team member, or operator who excels in uncertain environments.Analytical mindset: Background in technical disciplines, finance, economics, or product management.Curious and logical thinker: Ability to comprehend and address your customer's business needs in product configurations.Customer-centric professional: Skilled at engaging, guiding, and closing with clients.Effective communicator: Proficient in both written and verbal communication.Strategic and inquisitive: Delve into workflows, identify pain points, and utilize insights to influence product and company direction.Organized and methodical: Keep yourself, your clients, and your team aligned through well-defined templates and playbooks.Bonus QualificationsExperience in B2B SaaS, enterprise software, or data-intensive products.Familiarity with analytics platforms, BI tools, workflow systems, or automation solutions.Proven track record supporting enterprise customers through security, data access, or compliance assessments.Why Join UsBe an integral part of our early team, directly collaborating with founders as a foundational member.Shape our product roadmap and help define our organizational culture.

Sourcegraph creates a code intelligence platform designed to help developers and teams navigate and manage large, complex codebases. The suite includes Code Search, Deep Search, and MCP, which serve organizations ranging from startups to well-known companies such as Stripe, Uber, and Dropbox. The company operates as a globally distributed team and emphasizes autonomy, open communication, and respect for developers. Location and Work Hours This Customer Success Manager role is fully remote. While applications are accepted from anywhere, preference is given to candidates based in the United States. The position requires at least 20 hours of weekly work overlapping with Pacific or Mountain Time zones. Those living in Central, Mountain, or Pacific time zones are especially encouraged to apply. Role Overview Customer Success Managers at Sourcegraph manage a portfolio of 20 to 30 enterprise and commercial accounts. The role centers on building strong post-sales relationships, encouraging product adoption, identifying potential risks, and preparing customers for renewals and possible expansion. Collaboration is key, with regular partnership alongside Named Account Executives and Field Engineers to help customers realize the full value of Sourcegraph’s platform. As the company transitions from a seat-based to a consumption-based model, Customer Success Managers play a crucial role in shaping customer outcomes and supporting growth. What to Expect in Your First Month Develop relationships with your team, Named Account Executives, and Field Engineering partners Learn about the product, its value proposition, the customer base, and internal workflows Observe customer calls to understand client needs and engagement strategies

As an Engagement Manager at Dataiku, you will play a pivotal role in driving customer success and fostering strong relationships within our Northern region. Your expertise will be essential in guiding clients through their data projects, ensuring they maximize the value of our platform. You will collaborate closely with sales, product, and support teams to deliver exceptional service and outcomes.

We are seeking an experienced and innovative Senior Product Manager to join our dynamic team at aofl. In this role, you will lead product strategy and execution, ensuring alignment with our company goals and customer needs. You will work closely with cross-functional teams, including engineering, marketing, and sales, to deliver exceptional products that drive growth and customer satisfaction.

Join our dedicated team at Solace as a Psychiatrist, where your expertise will play a critical role in enhancing mental health care. We are looking for a compassionate and skilled psychiatrist who is passionate about providing high-quality care to diverse populations.