Customer Strategy & Operations Manager

Garner Health seeks a Senior Strategy & Operations Manager based in New York City. This position leads major projects aimed at improving how the company operates and delivers results. Role overview The Senior Strategy & Operations Manager partners with teams throughout Garner Health to identify areas for improvement and implement solutions that drive growth and efficiency. The work centers on both shaping strategy and ensuring strong execution across departments. Key responsibilities Lead strategic initiatives to enhance company operations Collaborate with cross-functional teams to identify and act on opportunities for improvement Develop and implement solutions that support organizational growth Location This role is based in New York City, New York.

Standard Bots is seeking a Strategy & Operations Manager based in New York City. This role centers on improving how the company operates and helping set the direction for future growth. Role overview The Strategy & Operations Manager works closely with teams across the company. The focus is on finding ways to make processes more efficient and supporting projects that move the business forward. What you will do Collaborate with colleagues from different departments to streamline operations Analyze current workflows to spot areas that could be improved Support new initiatives aimed at company growth Apply analytical thinking to develop and implement solutions Requirements Strong analytical skills Experience working with cross-functional teams Ability to identify and act on opportunities for process improvement

Allara Health is a women’s health provider focused on delivering comprehensive care for hormonal, metabolic, and reproductive health. More than 60,000 women nationwide trust Allara for conditions like PCOS, insulin resistance, and perimenopause. The team’s multidisciplinary approach has improved outcomes, as detailed in their health outcomes report. Allara continues to address long-standing gaps in women’s healthcare, growing rapidly across the U.S. Role overview The Manager of Strategy & Operations will play a central role in driving Allara’s strategic and operational initiatives. This is a cross-functional position based in New York City, working closely with leaders across the organization to identify opportunities, solve complex problems, and turn insights into tangible improvements. What you will do Conduct structured analyses to surface key performance drivers Build decision-making models to help prioritize projects and initiatives within operations Streamline workflows and refine processes to improve team efficiency Lead and support operational improvements that advance business goals Facilitate the launch of new clinical service lines through project management and collaboration with other teams Who thrives here People who enjoy tackling ambiguous challenges and working across disciplines Those who use data and operational insights to drive business performance and expand reach Individuals comfortable balancing analysis with hands-on execution Location and schedule This is a hybrid role based in New York City. Allara values in-person collaboration, aiming for at least three days per week in the NYC office, with flexibility as needed.

Join via as the Principal of Strategy & Operations in our Global Operations team. In this pivotal role, you will be instrumental in driving strategic initiatives that enhance our operational efficiency and effectiveness. You will collaborate with cross-functional teams to develop and implement strategies that optimize our global operations, ensuring that we meet our business objectives and deliver exceptional value to our clients.

Join our dynamic team at Concourse as a Strategy & Operations Specialist, where you will play a pivotal role in driving strategic initiatives and optimizing operational efficiency. You will collaborate with cross-functional teams to analyze business processes, identify improvement areas, and implement innovative solutions that align with our corporate goals.

About SunoSuno is an innovative music platform designed for the next wave of creators. Our AI-driven technology simplifies the process of crafting original music, allowing anyone—from novice songwriters to seasoned artists—to transform their ideas into fully produced tracks in a matter of minutes. Founded by passionate musicians and skilled engineers, Suno is dedicated to enhancing the music-making experience, opening up a world of creative possibilities that are both meaningful and personal.About the RoleWe are in search of a Business Operations & Strategy Manager to serve as the operational backbone of our strategic initiatives. In this role, you will translate strategic concepts into actionable plans, manage our operational processes, and oversee critical cross-functional projects vital to our company’s success.This position is ideal for an individual transitioning from a consulting background who craves diversity in their work and the opportunity to witness the real-world impact of their recommendations. Your projects will span from M&A diligence to comprehensive company planning, often juggling multiple initiatives at once.You will report directly to the Head of BizOps & Strategy and collaborate closely with our Finance, Data, and Technology leadership teams.Key ResponsibilitiesCompany & Leadership Operations:Coordinate leadership meetings to ensure productive discussions take place with the necessary context.Influence how the executive team allocates their time and makes critical decisions.Organize strategic workshops, offsite meetings, and alignment sessions.Insights & Data:Create models, forecasts, and scenarios to assist in goal-setting and resource allocation.Collaborate with the Data team to analyze retention rates, growth drivers, and product performance metrics.Convert complex data into actionable insights for the leadership and board.Partnership Management:Oversee the partnership pipeline from initial assessment to final execution.Conduct thorough partnership diligence, evaluating strategic alignment, commercial terms, and integration challenges.Develop financial models to assess partnership ROI, scenario planning, and business case evaluations.Facilitate cross-functional collaboration (product, tech, legal) to ensure successful partnership execution.

About EliseAIAt EliseAI, we are revolutionizing the essential sectors of housing and healthcare. We believe that everyone deserves a safe place to live and access to quality healthcare, yet these necessities are often challenging to attain. By seamlessly integrating AI agents into current workflows, we enhance efficiency, lower costs, and create a better experience for all users.Housing: We streamline the apartment rental process, making it easier for renters to tour, sign leases, submit maintenance requests, and communicate with their property management teams—all in one convenient platform.Healthcare: We simplify appointment scheduling, intake form completion, and enhance patient-provider communication, allowing individuals to focus on their health rather than paperwork.With EliseAI, organizations can minimize manual processes, enhance accessibility, and deliver a streamlined experience across vital services. We have recently secured a $250 million Series E funding round led by Andreessen Horowitz to expedite our mission.About The RoleWe are seeking a Senior Manager for Strategy & Operations within our housing division at EliseAI. This pivotal role involves leading high-impact projects that foster growth and scalability throughout the organization. Ideal candidates thrive in ambiguous environments, enjoy cross-team collaboration, and take ownership of results. You will collaborate closely with Sales, Product, Customer Success, and Engineering to tackle pressing challenges—whether it’s enhancing our go-to-market strategies, refining client onboarding processes, or developing internal systems that facilitate smarter operations.Key ResponsibilitiesLead cross-functional strategic initiatives throughout the entire customer lifecycle—from boosting sales performance and refining pricing strategies to optimizing implementation and post-sale workflows.Examine client workflows and usage patterns to uncover opportunities for automation, increased product adoption, and enhanced outcomes.Collaborate with Sales, Product, and Customer Success teams to perfect our value proposition and delivery methods for customers.Develop internal processes and playbooks that facilitate scalability across sales, onboarding, support, and customer expansion.Partner with leadership to uncover strategic insights and drive initiatives that enhance operational effectiveness.

About ForaFora is revolutionizing the travel agency landscape by empowering individuals with a passion for travel to establish successful advisory businesses. We are modernizing the $100B+ travel industry by harnessing state-of-the-art technology, data analytics, and a supportive community, allowing thousands of entrepreneurs to flourish on our platform. Our comprehensive platform gives travel entrepreneurs the essential tools, personalized training, a vibrant community, and exclusive industry partnerships they need to launch and grow their businesses. Central to our mission is the goal of guiding the next generation of travel entrepreneurs in transforming their love for travel into a rewarding career, whether it be full-time or part-time. We believe that anyone, from seasoned professionals to first-time advisors, can create something both profitable and personal.Founded in 2021 by experienced entrepreneurs, Fora has steadily expanded, now boasting a team of over 200 full-time employees based in the heart of New York City. In 2025, we proudly announced our $60 million Series B and C funding rounds, led by Thrive Capital and Insight Partners, with ongoing support from previous investors such as Forerunner and Heartcore Capital. Our accolades include being recognized as a LinkedIn Top Startup in 2024, Fast Company's Most Innovative Companies in 2023 and 2025, and Built In's Best Places to Work in 2025.We are crafting the first truly unified platform for all travel requirements—leveraging both human expertise and technology to reshape the way people plan and book travel.About The RoleIn the role of Senior Manager or Manager of Central Strategy & Operations, you will serve as an internal consultant and operator, focusing on the most critical opportunities across the organization. You will take ownership of analyses, define challenges, and lead cross-functional projects aimed at generating new revenue streams and enhancing operational efficiencies. High-performing individuals will have the opportunity to advance to a leadership position within a specific business unit or function within 18 to 36 months.

Join Gong.io as a RevOps Manager, focusing on NAMER Territory Strategy and Operations. In this pivotal role, you will leverage data-driven insights to enhance operational efficiency and drive strategic initiatives across the North American region.

About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. Access to quality housing and healthcare is essential, yet many face challenges in securing both. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and enrich the user experience for all stakeholders.Housing: We streamline the apartment touring process, lease signing, maintenance requests, and communication with property management, consolidating everything renters need into one comprehensive platform.Healthcare: We simplify appointment scheduling, intake form completion, and patient-provider communication, allowing individuals to concentrate on their health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to expedite our mission.About The RoleWe are seeking a Strategy & Operations Manager for our housing division to spearhead impactful projects that foster growth and scalability throughout the organization. This generalist role is perfect for individuals who thrive in dynamic environments, enjoy cross-team collaboration, and are eager to drive results. You will closely engage with Sales, Product, Customer Success, and Engineering teams to tackle essential challenges—whether that involves refining our go-to-market strategies, enhancing client onboarding, or developing internal systems that facilitate smarter operations.Key ResponsibilitiesLead cross-functional strategic initiatives across the entire customer lifecycle—from boosting sales performance and pricing strategies to optimizing the implementation and post-sale processes.Examine client workflows and usage patterns to uncover opportunities for automation, deeper product integration, and improved outcomes.Collaborate closely with Sales, Product, and Customer Success teams to enhance how we position and deliver value to our customers.Develop internal processes and playbooks to support scalability across sales, onboarding, support, and customer expansion.Partner with leadership to identify insights that drive strategic direction.

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to provide exceptional customer service experiences.Our innovative technology empowers leading enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate engaging, personalized interactions across voice, chat, email, SMS, and all other channels.We envision a future where customer experiences evolve beyond support tickets and hold music to quicker resolutions, enriched conversations, and stronger relationships. Our mission is supported by renowned investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.At Decagon, we embrace an in-office culture, united by our dedication to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — define our collaborative approach and growth as a team.About the Team:The Revenue Operations team at Decagon comprises a diverse group of professionals who blend strategic insight, analytical precision, and rapid execution. We oversee GTM-wide strategies, operations, and analytics, serving as proactive, data-driven allies to leadership by providing invaluable insights, enhancing operational efficiency, and ensuring execution excellence.About the Role:This multifaceted role invites you to join our efforts in shaping Decagon’s go-to-market strategy and executing key initiatives. You will oversee a comprehensive platform, leading strategic GTM-wide projects and serving as a trusted partner to senior leaders. Your responsibilities will include managing GTM forecasts and KPIs, optimizing business performance and efficiency, implementing new processes, and executing impactful operations with field teams. This is a pivotal role with significant influence on the direction of our category-defining AI company.In this role, you will:Take a leading role in designing and executing GTM objectives and strategies, including capacity planning, international expansion, sales segmentation, and post-sale frameworks.Establish and implement KPIs across business segments, delivering predictive insights and actionable recommendations.Design and initiate new revenue growth programs focusing on pipeline generation, territory management, incentive structures, and internal operational processes.Provide critical data analysis and insights to drive decision-making and enhance the performance of sales teams.

Ignite Your Passion for EducationAre you ready to make a significant impact? At Zeta Charter Schools, we are dedicated to a groundbreaking combination of high academic achievement and social-emotional growth for our students. We believe that every child deserves a world-class education and a genuine love for learning. Our mission is to transform public education in New York City and beyond, and we are unwavering in our commitment.Currently, we operate several elementary and middle schools in the Bronx and Upper Manhattan, with plans to inaugurate three new elementary schools in Queens for the 2025-26 academic year. Our goal is to expand by opening 1-2 schools annually, ensuring that children in every community receive excellent and equitable education. Join our dynamic team and become a champion for children.Our Network office is situated at 401 W 218th St., New York, NY 10034. We follow a hybrid work model, working in person on Tuesdays and Thursdays, with the option for remote work on Mondays, Wednesdays, and Fridays where feasible.

Stepful is seeking a visionary and strategic Director of Healthcare Strategy and Operations to lead and optimize our healthcare initiatives. This pivotal role involves developing and implementing innovative strategies that enhance operational efficiency and improve patient outcomes. You will collaborate with cross-functional teams to drive impactful changes within our organization and the healthcare sector at large.

Join zip as a Senior Manager of GTM (Go-To-Market) Strategy & Operations, where you will spearhead innovative strategies that drive our market presence and operational efficiency. In this pivotal role, you will collaborate with cross-functional teams to develop and implement strategic initiatives that align with our business goals.As a leader in our organization, you will be responsible for analyzing market trends, identifying growth opportunities, and optimizing our operational framework. Your expertise will help shape the future of our go-to-market efforts, ensuring we remain competitive and responsive to customer needs.

About ForaFora is a pioneering travel agency that empowers individuals with a passion for travel to cultivate a successful advisory business. We are transforming the multi-billion dollar travel agency sector by integrating cutting-edge technology, insightful data, and a supportive community, enabling countless entrepreneurs to thrive on our platform. Our comprehensive business-in-a-box solution equips travel advisors with essential tools and personalized training, alongside a dynamic community and exclusive industry partnerships. Our mission is clear: to assist the next wave of travel entrepreneurs in turning their passion for travel into a rewarding career, whether on a full-time or part-time basis. We firmly believe that both seasoned professionals and first-time advisors can create something both lucrative and personal.Founded in 2021 by experienced entrepreneurs, Fora has consistently grown, expanding to a team of over 200 full-time professionals located in downtown New York City. In 2025, we celebrated our $60 million Series B and C funding rounds, spearheaded by Thrive Capital and Insight Partners, with contributions from previous investors such as Forerunner and Heartcore Capital. We have also received accolades, including recognition as a LinkedIn Top Startup for 2024, Fast Company’s Most Innovative Companies for 2023 and 2025, and Built In's Best Places to Work in 2025.We are dedicated to creating the first truly unified platform for all travel needs—harnessing the best of human expertise and technology to revolutionize how individuals plan and book their travels.About The RoleThe Senior Manager, Training Strategy and Operations will be the strategic and operational cornerstone of Fora’s training initiatives. This role is essential for ensuring that all training programs meet a stringent quality standard, are executed with operational precision, and are continually enhanced through data insights and experimentation. Responsibilities encompass full ownership of training operations, from process design and assessment to vendor management and readiness for product launch. This role also involves supervising one direct report and fostering a structured, high-performing environment within the training division.

Fora is a travel agency that empowers people to build their own travel advisory businesses. By blending technology, data, and a strong community, Fora offers a platform where entrepreneurs can launch and grow their ventures. The company provides tools, training, and exclusive partnerships to help advisors at every stage turn their passion for travel into a career. Founded in 2021 by experienced entrepreneurs, Fora has expanded to over 200 full-time employees in New York City. In 2025, the company raised $60 million in Series B and C funding led by Thrive Capital and Insight Partners, with support from Forerunner and Heartcore Capital. Fora has been recognized as a LinkedIn Top Startup for 2024, featured on Fast Company’s Most Innovative Companies lists for 2023 and 2025, and included in Built In's Best Places to Work for 2025. The team is building an integrated travel platform that combines human expertise with technology to improve how people plan and book trips. Role overview The Senior Manager, Activation Strategy & Operations plays a central role in shaping Fora’s advisor activation programs. Reporting to the Head of Activation, this leader designs and runs experiments, manages cross-functional OKRs, and translates insights into scalable initiatives that support advisor growth. This position is highly visible and leans on strong individual contribution. The work shifts between strategic planning and hands-on execution, often in ambiguous situations. Success comes from seeing every launch as the start of ongoing improvement, not the finish line. What you will do Lead strategic and analytical work for advisor activation programs Design and execute experiments to improve advisor outcomes Manage cross-functional OKRs and track progress toward goals Turn insights into scalable programs that drive advisor growth Requirements Comfort working in ambiguous situations and adapting quickly Ability to move between planning and hands-on execution A mindset focused on continuous improvement

At Via, we are revolutionizing transportation globally through innovative technology. Our ambitious objectives range from enhancing individual commuting experiences to significantly reducing our collective environmental impact.As a Principal of Strategy & Operations, you will spearhead a variety of projects that have a direct influence on Via’s Vehicle Operations. This role involves crafting strategic initiatives, forging partnerships, overseeing comprehensive projects, and delivering results across several domains such as financial and operational analysis, process enhancement, and the development and launch of new products.Location: This position is based in New York City, with a requirement to be in the office three times a week.

About EliseAIAt EliseAI, we are dedicated to enhancing critical industries such as housing and healthcare. Everyone deserves a home and access to quality healthcare, but these essentials are often difficult to secure. By seamlessly integrating AI agents into existing workflows, we aim to increase efficiency, lower costs, and enhance user experiences.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with their property team—centralizing all their housing needs.Healthcare: We simplify the process of scheduling appointments, completing intake forms, and facilitate communication between patients and providers, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. Recently, we secured a $250 million Series E round led by Andreessen Horowitz to expedite our mission.About The RoleWe are seeking a GTM Strategy & Operations Manager to redefine our go-to-market strategies within the Healthcare sector. This position is integral to the Sales team and focuses on translating customer insights and deal signals into actionable GTM strategies, systematic execution, and scalable frameworks. You will spearhead significant GTM initiatives, collaborate directly with Account Executives on active deals, and ensure our tools, data, and processes facilitate expedited sales cycles and implementation-ready agreements as we grow.Key ResponsibilitiesAnalyze customer interactions, win/loss statistics, competitive landscape, and sales outcomes to identify winning strategies, converting insights into clear GTM directives.Lead and implement cross-departmental GTM strategies that enhance sales speed, conversion rates, and deal quality throughout the Healthcare sales process.Collaborate closely with AEs to refine value propositions, measure ROI, and distinguish EliseAI in complex sales scenarios involving multiple stakeholders and established competitors.Develop and optimize GTM playbooks for sales strategy and execution, ensuring that insights translate into consistent results.Oversee and adapt Healthcare-focused GTM strategies to align with evolving market demands.

About WatershedWatershed is a leading enterprise sustainability platform that empowers organizations to manage climate and ESG data efficiently. Our platform is trusted by industry leaders such as Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to generate audit-ready metrics for both voluntary and regulatory reporting, including CSRD, while driving impactful decarbonization efforts. We seek passionate team members who are excited about product development, eager to contribute to a mission-driven startup, and ready to help cultivate a vibrant team culture.With offices located in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and a remote workforce across the United States and Europe, we invite you to explore the possibility of joining our innovative team!The RoleAt Watershed, we are dedicated to facilitating significant climate action through our Sustainability Advisory & Services organization. This department comprises four global teams that provide professional services, including advisory on measurement, reporting, target-setting, and decarbonization, to our clients. These services are instrumental in helping our customers leverage the Watershed platform to its fullest potential.We are on the lookout for a seasoned Manager of Strategy & Operations for our Sustainability Advisory & Services organization. In this pivotal leadership role, you will serve as a trusted advisor and key supporter for the Head of Sustainability Advisory & Services. You will be responsible for establishing the core operational framework that allows our Services organization to function as a high-performing unit while driving substantial improvements in the quality, efficiency, and scalability of our operations. Additionally, you will enable data-informed decision-making through comprehensive analytics, spearhead strategic initiatives from inception to execution, and contribute to shaping the overall Services strategy at Watershed.We are searching for a highly-capable, operations-focused, and analytically-minded business generalist for this role. You will take a hands-on approach by driving essential initiatives while also leading a team of two skilled Strategy & Operations professionals. This position is primarily based in New York City (preferred) or San Francisco.Your Responsibilities Include:Driving Operational Excellence: Design, implement, and enhance processes and systems to boost efficiency, quality, and scalability. You will create and manage essential dashboards and reporting systems to monitor the health of the service organization.