Customer Solutions Engineer

Join Cloudflare as a Digital Customer Solutions Engineer, where you will play a pivotal role in enhancing customer experiences through innovative digital solutions. As part of a collaborative and dynamic team, you will leverage your technical expertise to support and guide our clients in optimizing their digital strategies. You will be responsible for troubleshooting technical issues, implementing customer feedback, and ensuring the highest level of service delivery. This is an exciting opportunity to work at the forefront of technology and customer engagement.

Join our dynamic team at Cloudflare as a Digital Customer Solutions Engineer, where you will play a pivotal role in enhancing customer experiences across the APAC and EMEA regions. You will leverage your technical expertise to design, implement, and optimize solutions that meet the specific needs of our diverse clientele.Your ability to bridge the gap between customer requirements and technical solutions will be key in delivering exceptional service. Collaborating with cross-functional teams, you will ensure our technology aligns with customer expectations and drives measurable results.

About Us:At Notion, we empower individuals and teams to create beautiful tools that enhance their work. In an era saturated with applications and tools, we offer a unified platform that integrates documents, notes, projects, calendars, and emails—all enhanced with AI capabilities to streamline workflows and provide insights. Our solution is embraced by millions, including industry leaders like Toyota, Figma, and OpenAI, who appreciate Notion's flexibility and its ability to save time and resources.Collaboration is at the heart of our culture. We require our team members to work from our San Francisco office on our designated Anchor Days: Mondays, Tuesdays, and Thursdays. Some roles may necessitate additional office days.About the Role:As a Solutions Engineer focusing on our Enterprise sector, you'll play a pivotal role in our transition from a product-led to a sales-led approach. You’ll engage with our largest prospects and clients to facilitate complex evaluations, design scalable architectures, and guide key stakeholders from pilot stages to full-scale implementation.Collaboration with Account Executives and cross-functional teams is essential as you lead in-depth discovery sessions, deliver customized demos and proofs of concept (POCs), and provide expertise on security, governance, and integrations to meet enterprise standards. You will also contribute to enhancing our internal tools, content, and processes while maintaining a close connection with our customers.

Join Cloudflare as a Senior Solutions Engineer specializing in Digital Native solutions. In this pivotal role, you will collaborate with cross-functional teams to design, implement, and optimize innovative solutions for our clients in the digital space. Your expertise will help drive the adoption of Cloudflare’s suite of products, ensuring a seamless integration that enhances performance and security.

About Our TeamJoin the Technical Success team at OpenAI, where we are committed to enhancing the customer journey through our innovative suite of products. Our mission is to empower developers and enterprises of all sizes—from burgeoning startups to established global leaders—to fully harness the capabilities of our advanced models and derive maximum value and adoption.About the RoleWe are on the lookout for a dynamic Solutions Engineer to collaborate with our Digital Native customers, ensuring they unlock meaningful business value through the OpenAI products. In this role, you will engage with senior business stakeholders to assess their pre-sales requirements, guide their AI initiatives, and pinpoint the most impactful use cases. You will bridge the gap between business and technical teams, showcasing the value of our solutions and recommending architectural best practices to jumpstart implementation. This position will require close collaboration with the Digital Native Sales, Security, and Product teams.This opportunity is based in San Francisco, CA or New York, NY, and we promote a hybrid work environment, expecting three days in the office each week, with relocation support available for new hires.Your Responsibilities:Provide an outstanding pre-sales customer experience for Digital Native clients by offering technical insights, articulating the value proposition, and addressing queries related to our products, APIs, and large language models.Illustrate how our suite of OpenAI products can fulfill business needs and drive significant value, including crafting and presenting demonstrations, defining use cases, recommending architectural patterns, and offering comprehensive technical guidance.Create and manage documentation, guides, and FAQs that reflect common inquiries and requirements identified during the pre-sales phase.Build and cultivate strong relationships with customers throughout their evaluation, validation, and purchasing journey.Promote customer advocacy and serve as the customer’s voice within our organization by collecting and communicating customer feedback, recognizing trends, and integrating insights into product development.Act as the primary resource for security and compliance inquiries, clarifying standard materials, directing customers to relevant resources (such as the trust portal), and escalating complex requirements as needed.Ideal Candidates Will:Possess strong analytical and problem-solving skills, with the ability to effectively communicate complex technical concepts to diverse audiences.Demonstrate a solid understanding of AI technologies and their business applications, along with experience in customer-facing roles.Exhibit exceptional relationship-building skills and a proactive approach to customer engagement.Have a background in software development or architecture, preferably with experience in cloud-based solutions.

About Our TeamJoin the Technical Success team at OpenAI, where we are dedicated to enhancing the customer journey throughout the OpenAI suite of products. Our mission is to empower developers and organizations to harness the full potential of our advanced models, ensuring they derive maximum value and adoption. Our clientele ranges from innovative startups to well-established global enterprises, representing a diverse spectrum of industries and maturity levels.About This RoleWe are looking for a Solutions Engineer to collaborate with our Digital Native customers, driving the realization of significant business outcomes through our product offerings. You will engage with senior business leaders to comprehend their pre-sales objectives, shape their AI strategies, and pinpoint the most impactful use cases. Your role will involve partnering with both business and technical teams to illustrate the advantages of our solutions, while recommending architectural frameworks to facilitate their implementation. Collaboration with Digital Native Sales, Security, and Product teams will be crucial.This position is based in either San Francisco, CA or New York, NY, and follows a hybrid work model, requiring 3 days in the office each week. We also provide relocation assistance to new hires.Key Responsibilities:Deliver outstanding pre-sales experiences for Digital Native clients by offering technical insights, articulating value propositions, and addressing inquiries regarding our products, APIs, and LLMs.Showcase how OpenAI’s product suite can effectively meet customer business objectives and yield substantial value through demos, use case scoping, architectural recommendations, and in-depth technical guidance.Create and maintain comprehensive documentation, guides, and FAQs that address common inquiries and requirements identified during the pre-sales process.Cultivate and maintain strong relationships with customers throughout the evaluation, validation, and purchasing stages.Act as a customer advocate by gathering feedback, identifying trends, and collaborating with internal teams to influence product planning based on customer insights.Serve as the initial point of contact for security and compliance inquiries, aiding customers with standardized materials and directing them to relevant resources while escalating complex issues as necessary.Ideal Candidate Profile:Proven experience in a technical sales or solutions engineering role, ideally within a software or technology company.Strong understanding of AI technologies, APIs, and cloud computing.Exceptional communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels.Demonstrated ability to build and maintain professional relationships in a fast-paced environment.Ability to translate complex technical concepts into easily understandable terms for non-technical audiences.

Join Cloudflare as a Customer Solutions Engineer, where you will play a pivotal role in delivering top-notch technical solutions to our diverse clientele. You will leverage your strong analytical skills and technical expertise to troubleshoot complex challenges and enhance customer satisfaction. This role requires a keen understanding of cloud services, networking, and security technologies.

About Us:At Notion, we empower individuals and teams to create beautiful tools for their life's work. In a landscape filled with countless applications, Notion serves as a central hub where productivity thrives—integrating documentation, notes, projects, calendars, and emails, all enhanced by AI for smarter automation and insights. Our platform is trusted by millions, including industry leaders like Toyota, Figma, and OpenAI, who appreciate our flexibility and efficiency in saving them time and resources.We believe that in-person collaboration is crucial to our vibrant culture. Therefore, all team members are expected to work from our San Francisco office on Mondays, Tuesdays, and Thursdays—our designated Anchor Days. Certain teams or roles may require additional in-office presence.About the Role:As the Director of Customer Support for the Americas region, you will architect and lead the strategy for a dynamic team of technical and general support agents across two operational hubs. As a key leader in customer experience (CX) within the region, you will define the vision, establish the operational framework, and drive implementation in collaboration with Global CX, AMER Customer Success and Sales leaders, and Regional General Managers. You will take charge of the regional support strategy from inception to execution, ensuring alignment with our global standards while adapting to the specific needs of our AMER clientele.You will work closely with the Heads of Support for APAC and EMEA to maintain a unified global operational rhythm. Your leadership will be instrumental in nurturing and enhancing the customer experience within AMER, overseeing cross-functional initiatives that improve both agent and customer satisfaction. The ideal candidate will possess significant experience in data-driven leadership, break into and expand AMER markets, and develop managers and senior individual contributors into a high-performing, values-centric organization.Travel across North America may be required.Your Key Achievements:Craft and own the long-term vision, strategy, and roadmap for Support in AMER, establishing the organizational structure and leadership needed to achieve it.Lead and cultivate a distributed support organization, ensuring accountability, effective communication, and strong engagement across various locations.Oversee and optimize technical and non-technical resources in AMER, achieving consistent performance against SLAs and KPIs across all support teams.Establish, monitor, and continuously refine quarterly and annual performance targets; collaborate with sales, success, product, and engineering teams to drive sustained improvements.

Note: Partly is headquartered in the UK, with our Product and Engineering HQ located in Christchurch, New Zealand, and we are establishing a strong presence in San Francisco, USA. If you are located outside of a Hub, we will cover your travel and accommodation to fly you to the nearest Hub for one week each quarter for our 'Season Openers'. This position will be based in San Francisco. Our StoryAt Partly, our mission is to bridge the gap in the global parts market by creating the first comprehensive platform for replacement parts, starting with automotive components. We envision a sustainable future where individuals can effortlessly repair anything.Founded by former Rocket Lab engineers, we leverage innovative technology to tackle complex challenges that significantly impact a $1.9 trillion industry. Over the past year, our team has more than tripled in size and we anticipate doubling again in the next 12 months. Our workforce is distributed globally, spanning Europe and Australasia.We offer scalable digital infrastructure solutions to some of the largest enterprises and most dynamic startups worldwide. Partly's solutions are integrated into hundreds of companies globally, providing a robust backbone for online parts cataloging and management.Our esteemed investors include Blackbird Ventures (backers of Canva, CultureAmp, etc.), Square Peg, Octopus Ventures, Icehouse, as well as industry leaders such as Peter Beck (Rocket Lab), Akshay Kothari (Co-Founder of Notion), and Dylan Field (Co-Founder of Figma).We are committed to building a world-class team and to fostering an environment at Partly where people can perform their best work. We take pride in the culture we’ve cultivated here, and our values resonate throughout every aspect of our operations.Curious about the challenges we are addressing and the culture we are nurturing at Partly? Hear directly from our team here: https://shorturl.at/iAFUX The RoleIn this position, you will collaborate with fellow members of our product and engineering teams to address complex and stimulating challenges while developing exceptional software solutions. Responsibilities of the Forward Deployed EngineerYou will work closely with customers in your local market, visiting onsite when necessary, to gain deep insights into their workflows, challenges, and the definition of success in real-world scenarios.You will spearhead technical discovery, solution design, and delivery for...

Unable to find your ideal role today? A new opportunity may present itself tomorrow!Keep reading to discover more about AppTweak, what we seek in future team members, and 'apply' if you believe you're a great match! We will reach out when a suitable job opening arises.About AppTweak:AppTweak is the leading App Store Marketing & Intelligence Platform trusted by mobile leaders across the globe. For over a decade, we have empowered apps and games to enhance their App Store visibility and boost downloads. Renowned companies such as Uber, Adobe, and Zynga rely on our unique metrics and actionable insights to make informed decisions and secure long-term success in the competitive mobile landscape.Fueled by data science and a human-centric approach, AppTweak has gained recognition for its innovative features and rapid expansion. We have been honored with the titles of 'ASO Tool of the Year' and 'App Data Platform of the Year' at the App Growth Awards and have been listed four times among the fastest-growing technology firms by Deloitte Belgium.Currently, our global team consists of over 130 professionals across 8 offices (Brussels, San Francisco, Bengaluru, Tokyo, Seoul, London, Ho Chi Minh, and Beijing), serving more than 2,000 clients worldwide. This year, we became an Apple Certified partner for Apple Ads, marking the beginning of an exciting growth phase, and we are eager to welcome ambitious individuals to our team!

Join Cloudflare as a Senior Solutions Engineer specializing in the Digital Native Business sector. In this role, you will leverage your technical expertise and innovative thinking to drive solutions that help our clients succeed in the digital landscape. You will work closely with cross-functional teams to analyze client needs, design tailored solutions, and provide outstanding support throughout the implementation process.

Empower Every Identity, from AI to HumanAt Okta, we believe that identity is the gateway to unlocking AI’s potential. Our mission is to secure AI through a trusted, neutral infrastructure that allows organizations to confidently navigate this new era. We seek individuals who are passionate about solving intricate challenges with significant real-world implications. If you thrive in a fast-paced environment and take ownership of your work, we want to hear from you!We are currently on the lookout for a Senior Director of AMER Sales Strategy and Operations. This pivotal role will lay the groundwork for Okta's ambitious goal of doubling our revenue. Reporting directly to the Global VP of Field Strategy & Operations, you will collaborate closely with the SVP/GM of AMER and the AMER sales leadership team to craft and implement regional sales strategies, enhance operational efficiency, and facilitate seamless collaboration between global and local teams. Your focus will be on producing measurable outcomes by driving operational effectiveness, delivering data-driven insights, and ensuring the successful execution of sales initiatives across the AMER region.Key Responsibilities:Regional Sales Strategy & ExecutionWork intimately with AMER sales leadership to define and optimize the regional sales strategy, aligning with global objectives.Perform comprehensive analyses of the AMER market to unearth growth opportunities, trends, and competitive positioning that will shape our sales strategy.Oversee the annual planning process for AMER sales teams, including organizational structure, headcount planning, territories, and quotas.Sales Operations & Process EnhancementTake ownership of AMER Sales Cadences, ensuring cross-functional representation in QBRs, pipeline reviews, and large deal evaluations.Manage and refine daily sales operations in AMER, implementing efficient processes and systems across the region.Standardize and streamline sales processes for AMER while aligning with global sales methodologies and best practices.Data-Driven Insights & Reporting

Join Cloudflare as a Senior Customer Solutions Engineer, where you'll leverage your technical expertise to deliver exceptional solutions to our clients. In this hybrid role, you will be at the forefront of transforming customer challenges into opportunities, working closely with engineering and product teams to optimize our offerings.

Join Cloudflare as a Senior Solutions Engineer specializing in Digital Native Enterprises. In this pivotal role, you will leverage your expertise to drive innovative solutions for our clients, ensuring their success in a rapidly evolving digital landscape.

Join Cloudflare as a Customer Solutions Engineer and play a vital role in delivering exceptional customer experiences. In this hybrid position, you will collaborate with cross-functional teams to provide technical support and innovative solutions that enhance our product offerings. Your expertise will help customers effectively utilize Cloudflare's services, ensuring their success and satisfaction.

Join Cloudflare as a Customer Solutions Engineer, where you will play a crucial role in delivering tailored technical solutions to our diverse clientele. You will leverage your expertise in networking and cloud technologies to ensure seamless integration and optimization of Cloudflare's services for our customers.Your responsibilities will include collaborating with sales teams, engaging with customers to understand their unique challenges, and providing insightful technical guidance to enhance their experience with our products. If you are passionate about technology and customer satisfaction, this is the perfect opportunity for you!

At BitGo, we are the premier provider of digital asset infrastructure, offering a wide range of solutions including custody, wallets, staking, trading, financing, and settlement services, all backed by regulated cold storage. Established in 2013, our mission has been to enable our clients to confidently navigate the digital asset landscape. With a robust global presence and several Trust companies, we cater to thousands of institutions, including many top brands in the industry, exchanges, platforms, and millions of retail investors worldwide. As the backbone of the digital economy, BitGo processes a significant volume of Bitcoin transactions and stands as the largest independent custodian and staking provider for digital assets globally. For further details, visit www.bitgo.com.As the Global Head of Solutions Engineering at BitGo, you will be pivotal in leading a skilled team of Solutions Engineers to ensure the seamless implementation and integration of our cutting-edge digital asset solutions for clients. This position demands a blend of technical acumen, leadership abilities, and a profound understanding of digital assets to maintain client satisfaction and drive business expansion.

We are seeking a talented Senior Customer Solutions Engineer to join our dynamic team at Cloudflare. In this role, you will leverage your technical expertise to provide exceptional support and solutions for our clients, ensuring their success with our innovative products and services.You will work closely with cross-functional teams to troubleshoot complex technical issues, design custom solutions, and deliver outstanding customer experiences. Your contributions will directly impact our clients' satisfaction and retention.

Join Stripe as the Enterprise Solutions Architecture Manager for the AMER region, where you will lead a dynamic team dedicated to delivering cutting-edge solutions to our enterprise clients. You will work closely with cross-functional teams to define architecture strategies, ensure high-quality implementations, and drive customer success.