Customer Solutions Engineer

About CodeRabbitCodeRabbit is a pioneering research and development firm dedicated to advancing productivity through innovative human-machine collaboration systems. Our mission is to develop the next generation of AI-driven code reviewers, fostering a collaborative relationship between human creativity and sophisticated algorithms that surpasses the capabilities of individual engineers. By merging advanced language models with human insight, we aim to redefine efficiency and quality in software development.Role OverviewAs a Solutions Engineer, you will act as a vital technical advisor and advocate for our clients at CodeRabbit. This position is essential to the pre-sales process, where you will collaborate with Sales, Product, Engineering, and Customer Success teams to demonstrate the value of our offerings. This is an exciting opportunity for individuals who are technically curious and passionate about crafting AI-enhanced solutions for the Software Development Life Cycle (SDLC). Join us to make a meaningful impact in a dynamic, collaborative environment focused on ensuring our customers' success.Your Responsibilities:Work alongside Account Executives to understand customer needs and create tailored technical solutions.Deliver engaging demonstrations and impactful Proof of Value (PoV) presentations to effectively communicate the benefits of the CodeRabbit platform.Assist with responding to security questionnaires.Provide continuous feedback and collaborate across teams to resolve customer issues, enhancing product experience.Stay updated on industry trends and emerging technologies in AI development tools.Contribute to the enhancement of internal tools and the documentation of playbooks, guides, and best practices.Facilitate the transition from pre-sales to post-sales to ensure a seamless onboarding experience for customers.Your Qualifications:A minimum of 2 years in a customer-facing technical role.A deep passion for helping customers achieve success using the CodeRabbit platform.Excellent organizational skills with the ability to manage multiple customer demands concurrently.Experience with software development tools and platforms.Comfortable in a fast-paced environment with strong problem-solving skills.

Join our dynamic team at Aircall as a Velocity Account Executive for the West Coast region. In this pivotal role, you will focus on driving sales growth by engaging with potential clients, understanding their needs, and providing innovative telecommunication solutions tailored to their business. Your expertise in account management and ability to forge strong relationships will be key to your success.

About GranolaAt Granola, we are committed to developing innovative tools that enhance human productivity and cognitive capabilities. What started as an AI-powered notepad for managing back-to-back meetings has evolved into a collaborative workspace and a second brain for teams. Granola spreads intuitively within organizations, often beginning with a senior leader and rapidly expanding across various teams.Currently, Granola is trusted by some of the fastest-growing and most prestigious companies globally, including Vercel, Cursor, Lovable, and Decagon.With our origins in London, we are now primarily serving a U.S. customer base. To facilitate this growth, we have established our San Francisco office as the cornerstone of our North American market strategy.Role OverviewAs an Account Executive focusing on high-velocity sales, you will play a pivotal role in building our sales motion from the ground up, transforming product-led interest into tangible revenue.This position emphasizes speed, volume, and continuous learning. You will manage a large number of sales opportunities, engage in rapid feedback cycles, and cultivate the skills necessary to become a top-notch closer over time. Instead of merely following an established playbook, you will have the chance to help shape it.Key Responsibilities• Manage a substantial volume of inbound and product-driven sales opportunities.• Quickly and efficiently convert engaged free users into paid accounts.• Own fast-paced sales cycles from initial contact to closure.• Generate a robust pipeline through innovative outbound strategies and self-sourced leads.• Continuously test and refine messaging, positioning, and conversion strategies.• Collaborate closely with product and growth teams to share insights from customer interactions.• Contribute to establishing a strong foundation for our future mid-market and enterprise sales teams.Desired QualificationsExperience & Background• 1–3 years of closing experience with a proven track record of meeting or exceeding sales quotas.• Experience managing full sales cycles in a high-velocity or product-led environment.• Demonstrated ability to independently close deals rather than just support the process.• Evidence of outstanding early performance (top 10-20%, rapid promotions, or exceptional results).Skills & Attributes• High learning agility, with the ability to quickly assimilate product knowledge and customer insights.• Excellent written communication skills and the ability to engage with users directly.• A proactive approach, prioritizing action and experimentation over rigid processes.• Comfortable navigating an environment with minimal structure.• A strong interest in technology and how products function.Personal Characteristics• Highly motivated and self-driven, taking initiative and advancing projects without needing direction.• Competitive nature, with a strong desire to win and succeed.

Join Claylabs as an Account Executive in our High Velocity Sales team, where you'll play a pivotal role in driving revenue growth and building lasting relationships with our clients. Your mission will be to identify opportunities, engage prospects, and close deals in a fast-paced environment. If you're passionate about sales and eager to make a significant impact, we want to hear from you!

About Loop Loop is committed to unlocking profits trapped in the supply chain while reducing costs for consumers. Inefficient workflows and bad data create friction that hampers working capital and increases expenses for all stakeholders in the supply chain. Our cutting-edge audit and payment platform utilizes domain-driven AI to simplify the complexities associated with supply chain data and documentation. By enhancing visibility into transportation expenditures, we empower companies to manage costs and boost profitability. This is why renowned industry leaders such as J.P. Morgan Chase, ABB, Tyson Foods, and Estée Lauder partner with Loop. Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and numerous industry-leading angel investors. Our team boasts expertise from esteemed organizations like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry stalwarts like C.H. Robinson. About the Role We are seeking an Enterprise Solutions Engineer to work collaboratively with Sales, Engineering, and Customer Success teams to ensure a smooth technical closing and implementation process for clients. This position involves designing and configuring complex workflows, serving as a primary contact for client implementations, orchestrating data integration, and bridging processes between the client's systems and Loop's proprietary platform. The Solutions Engineer collaborates with operations and sales teams to ensure that proposed deals include technical solutions that accurately meet client requirements and have the backing of key technical decision-makers. You will provide onsite and virtual support for client implementations, delivering technical expertise as an extension of the Sales and Customer Success teams. Key Responsibilities Facilitate project management for solution scoping and implementations, including but not limited to: Leading kick-off calls: remote (sometimes onsite) sessions to introduce the Loop solution. Coordinating integration solutions with internal stakeholders across a variety of commercial and legacy client systems. Overseeing integrations between Loop and the client's external software systems (TMS/ERP) with guidance from the Integrations Engineer, including schema mapping. Conducting tailored product demonstrations for prospective clients, acting as the product expert in pre-sales discussions. Defining use cases aligned with Loop’s product and roadmap. Collaborating with sales and operations teams to inform the cost structure for client proposals.

Canvas Medical is at the forefront of transforming everyday healthcare through our Electronic Medical Record (EMR) platform, designed specifically for healthcare automation. We develop contemporary and intuitive front-end and back-end tools that empower developers and clinicians to seamlessly integrate data, automate workflows, and collaborate in overcoming the most challenging issues in healthcare. Our mission is to provide care teams with extraordinary capabilities through the power of software.Backed by some of the world’s leading technology investors, Canvas Medical has supported notable health tech companies, including GoodRx, Oscar Health, and Hims & Hers Health.Role OverviewWe are seeking a passionate Solutions Engineer to join our Engineering team, serving as the technical liaison between customer requirements and our platform capabilities. In this role, you will work closely with our Solutions Consultants to translate customer needs into actionable requirements, transforming them into robust and scalable technical solutions that enhance our platform.As a Solutions Engineer, you will design and implement custom solutions utilizing the Canvas SDK, create reusable plugins and integrations, and extend the functionality of our platform to address intricate healthcare automation challenges. Collaborating closely with Solutions Consultants, you will rapidly prototype, validate technical strategies, and deliver production-ready solutions that exceed customer expectations. This is a vital role where your contributions will directly influence how healthcare providers utilize our EMR platform, while also aiding the advancement of our developer tools and SDK.The ideal candidate will possess a solid foundation in engineering principles, a fervor for healthcare technology, and an exceptional ability to oscillate between rapid prototyping and high-quality production code. You will thrive in collaborative settings, balancing the urgency of customer needs with engineering excellence, and drive technical decisions that support scalability. We seek someone who is unafraid to experiment, quick to iterate, and capable of crafting elegant solutions from the ground up while ensuring the robustness necessary for healthcare systems.

Join allspice as a Solutions Engineer, where you will play a pivotal role in delivering innovative technology solutions to our esteemed clients. In this position, you will collaborate closely with cross-functional teams to understand client needs, design comprehensive solutions, and ensure successful implementation. Your expertise will help drive customer satisfaction and foster long-term partnerships.

Join Cloudflare as a Senior Solutions Engineer, where you will be at the forefront of delivering cutting-edge solutions to our clients. In this role, you will leverage your technical expertise to engage with customers, understand their needs, and provide innovative solutions that drive their success.As a Senior Solutions Engineer, you will collaborate with cross-functional teams to create tailored solutions, ensuring our products meet the unique requirements of each client. Your ability to articulate complex concepts and foster relationships will be crucial in this fast-paced, dynamic environment.

At Stytch, we are transforming the landscape of user authentication and anti-fraud tools, empowering developers to create intricate authentication systems with ease and speed. Our mission is to simplify complex processes and enhance security for our clients.We are seeking a seasoned Solutions Engineer who excels in educating and solving problems, while building strong relationships with developers from leading companies. In this pivotal role, you will assess our clients' needs, articulate design solutions, and guide technical assessments. As the authentication expert, you will work closely with our customers’ engineering teams to ensure a seamless evaluation experience.This is a hybrid, full-time role based in the San Francisco Bay Area. While we value in-person collaboration, we understand the importance of flexibility, so we're looking for someone who is eager to meet in the office 2-3 days a week.

OverviewAt Pulse, we are revolutionizing data infrastructure by addressing the critical challenge of extracting precise, structured data from intricate documents on a large scale. Our innovative approach to document understanding melds intelligent schema mapping with finely-tuned extraction models, effectively conquering the limitations faced by traditional OCR and parsing tools.We are a dynamic and rapidly expanding team of engineers located in San Francisco, serving Fortune 100 companies, Y Combinator startups, public investment firms, and fast-growing enterprises. Our growth is fueled by top-tier investors and a commitment to excellence.What sets our technology apart is our sophisticated multi-stage architecture:Expert layout comprehension with specialized component detection modelsLow-latency OCR models designed for targeted data extractionAdvanced algorithms for reading-order in complex document structuresProprietary recognition and parsing of table structuresFine-tuned vision-language models for interpreting charts, tables, and figuresIf you are enthusiastic about the convergence of computer vision, natural language processing, and data infrastructure, your contributions at Pulse will profoundly influence our clients and help shape the future of document intelligence.What We're SeekingAvailability for in-office work 5 days a week at our San Francisco locationA strong desire to learn and adapt swiftlyPrevious experience in a startup or founding role is advantageousRole OverviewAs a Solutions Engineer at Pulse, you will bridge the gap between customer deployments and our core engineering capabilities. Your role will involve designing, deploying, and managing Pulse within live production environments, frequently integrated within customer infrastructures, with a strong emphasis on reliability, performance, and precision.This hands-on and technical position requires collaboration with customer engineering teams and engagement with Pulse’s platform, ML, and product teams to guarantee successful deployments and continuous enhancements.Key ResponsibilitiesDeploy, manage, and troubleshoot Pulse services in Kubernetes-based environmentsCollaborate directly with customer engineering teams to ensure optimal implementation

Join our dynamic team as a Solutions Engineer at Cloudflare, where you'll leverage your technical expertise and problem-solving skills to deliver innovative solutions that enhance our clients' experience. You'll be responsible for collaborating with cross-functional teams to design and implement robust systems that meet customer demands. If you're passionate about technology and thrive in a fast-paced environment, this is the perfect opportunity for you!

At Scale AI, we play a crucial role in advancing AI applications across various industries. As our customer base expands at an unprecedented rate, you will be at the forefront of ensuring that the world's most innovative companies become devoted, long-term partners with Scale. As an Enterprise Solutions Engineer, you will collaborate closely with Account Executives (AEs), Product Managers, and Machine Learning Engineers (MLEs) to guide prospective clients through the pre-sales process. Your role will involve delivering customized demonstrations and pilot projects to achieve the coveted 'technical win.' You will assess customer technical requirements and create actionable Scopes of Work (SOW). Working hand-in-hand with our delivery team, you will also assist in the initial implementation phase. With an unwavering curiosity about customer needs and challenges, you will leverage your profound knowledge of Scale products and Generative AI to craft tailored solutions. Your ability to build strong relationships, manage projects effectively, and provide technical insights will be essential to your success in this role.

Join Cloudflare as a Field Solutions Engineer and become a key player in driving innovative solutions for our clients. In this role, you will leverage your technical expertise and problem-solving skills to support our customers in achieving their goals. You will work closely with cross-functional teams to deliver cutting-edge solutions that enhance performance, security, and reliability.

As a Solutions Engineer at Kargo, you will play a pivotal role in bridging the gap between our innovative solutions and client success. You will work closely with our sales and product teams to deliver tailored solutions that meet the unique needs of our clients. Your expertise in technology and strong communication skills will be essential in demonstrating the value of Kargo's offerings to potential customers.

About SentryAt Sentry, we are on a mission to eradicate the prevalence of poor software. We empower developers to create high-quality software more efficiently, allowing everyone to rediscover the joy of technology.Backed by over $217 million in funding and trusted by more than 100,000 organizations, including industry giants like Disney, Microsoft, and Atlassian, we are developing innovative performance and error monitoring tools that enable teams to focus on building exceptional products instead of fixing bugs.Sentry supports a hybrid work model across our global offices, designating Mondays, Tuesdays, and Thursdays as in-office days to foster collaboration and connection. If you are passionate about creating solutions that enhance the digital experience, join us in developing the next generation of software monitoring tools.About the Role:As a member of the Solutions Engineering team at Sentry, you will play a pivotal role in helping our largest clients seamlessly integrate Sentry into their applications and workflows. This includes everything from SDK integration to ensuring that alerts and issues are directed to the appropriate channels at the right time. Solutions Engineers work directly with customers to guarantee optimal implementation and usage, ensuring that:Developers can swiftly identify and resolve application slowdowns and errors.Development teams enhance productivity and improve customer satisfaction.Your Responsibilities:Identify and understand customer challenges and goals, translating them into actionable implementation and onboarding strategies that deliver tangible business value.Create best practices, educational resources, and content focused on error and performance management, as well as the Sentry product (e.g., instructional articles and videos showcasing product functionality).Serve as a trusted advisor and subject-matter expert, guiding customers in software engineering and monitoring best practices.Conduct workshops with clients to promote deeper engagement and broader adoption of Sentry’s solutions.Collaborate internally to provide valuable feedback to product and development teams, aligning Sentry's product roadmap with efforts to enhance time to value.You Will Thrive in This Role If You:Enjoy discussing technology and interacting with engineers and technical leaders.Flourish in a fast-paced environment, tackling diverse challenges with enthusiasm.

Join Our Team at TraversalTraversal is at the forefront of AI Site Reliability Engineering (SRE), trusted by some of the most prestigious enterprises globally to manage, resolve, and preempt intricate production incidents. Our goal? To liberate engineers from the cycle of constant firefighting, allowing them to concentrate on innovative and impactful work.With a strong foundation in AI research, we are dedicated to constructing the leading AI agent lab for enterprises. We take pride in our exceptional team, featuring talented individuals including researchers from MIT, Harvard, and Berkeley, alongside industry-leading engineers from Citadel Securities, Cockroach Labs, Datadog, DE Shaw, ServiceNow, Glean, Perplexity, Pinecone, and many others. Together, we tackle one of the most challenging problems in AI.Your RoleAs a Solutions Engineer at Traversal, you will play a pivotal role in shaping our engagement with potential customers, guiding them from technical discovery to successful implementation. This is a crucial, customer-facing position that balances technical expertise with relationship-building.You will collaborate closely with product and engineering teams, converting customer requirements into impactful, custom pilot deployments that provide significant value. Working alongside our CEO, CTO, and Product teams, you will help transform founder-led sales into a scalable, repeatable process. You'll serve as the technical advocate in discussions with prospects, develop resources to facilitate our go-to-market strategies, and provide insights that will inform our product roadmap.If you excel in fast-paced environments and are passionate about introducing and promoting AI-native infrastructure solutions, we would love to connect with you.

About FormalFormal is a cutting-edge data security platform that empowers teams to effortlessly comprehend and manage their data.We are developing a state-of-the-art protocol-aware reverse-proxy for data stores and APIs, enabling organizations to gain real-time insights into their data. This innovative approach allows teams to monitor how sensitive information is stored, accessed, and utilized, ensuring adherence to least privilege principles through effective masking, filtering, and anonymization policies.We partner with industry leaders such as Ramp, Gusto, and Notion to tackle challenges related to data security and compliance, data quality management, and infrastructure access.Formal is proudly supported by prestigious venture capital firms, including Thrive Capital and Y Combinator, along with angel investors who are influential executives and founders from Datadog, Clickhouse, Plaid, and Vanta.About the RoleAt Formal, we aim to cultivate the most exceptional engineering team, and we seek individuals eager to have a significant impact on product development and company growth.We are in search of a Solutions Engineer who will collaborate closely with our customers and prospects to gain a thorough understanding of their infrastructure and workflows. You will guide technical evaluations, facilitate successful deployments, and ensure ongoing value delivery.This hybrid role merges strong technical capabilities with customer-focused empathy. You will work alongside engineering, product, and go-to-market teams to address intricate customer challenges and shape the roadmap based on genuine needs.If you are passionate about exploring technical architectures, articulating complex concepts clearly, and assisting teams in adopting transformative products, this opportunity is for you.What You'll DoServe as the technical liaison for prospects and customers throughout onboarding, pilot programs, and expansions.Engage in in-depth technical discussions with engineering, security, and data teams at modern organizations.Design and present tailored solution architectures that showcase the advantages of Formal's platform.Collaborate closely with engineering to prioritize and define technical requests or integrations.Develop internal tools, scripts, or resources to streamline onboarding and enhance repeatability.Cultivate and maintain a comprehensive understanding of Formal’s product and data protocols.

About UsTavus is an innovative research lab at the forefront of human computing technology. We are dedicated to developing AI Humans—a revolutionary interface that bridges the gap between human interaction and machine efficiency. Our cutting-edge real-time human simulation models empower machines to see, hear, and respond authentically, facilitating genuine, face-to-face conversations. By merging human emotional intelligence with machine reliability, AI Humans become trusted agents accessible 24/7, fluent in every language, and adaptable to user needs.Envision an affordable therapist, a personal trainer that aligns with your schedule, or a team of medical assistants providing personalized attention to every patient. Tavus enables individuals, enterprises, and developers to create AI Humans that connect, comprehend, and act with empathy at scale.As a Series B company, we are proud to be backed by esteemed investors including Sequoia Capital, Y Combinator, and Scale Venture Partners.Join us in shaping a future where humans and machines can truly understand one another.The RoleWe are on the lookout for a proactive and resourceful Solutions Engineer who is passionate about facilitating customer success. In this pivotal role, you will be integral to our Sales and Customer Success teams, guiding customers from initial excitement to fully realized solutions. Your technical expertise will enable you to engage in detailed discussions with developers and key decision-makers. Beyond closing sales, you will ensure seamless solution design and integration, collaborating closely with customers on technical implementations, customizations, and troubleshooting.Your mission extends beyond problem-solving; you will also focus on proactively preventing issues. If you thrive in tackling complex technical challenges, enjoy empowering customers to accelerate their projects, and aspire to enhance the developer experience in an AI-driven environment, we would be excited to connect with you.A solid engineering background, a customer-centric outlook, and an ability to balance quick responses with careful execution are essential in this role. Essentially, you will be at the forefront of "debugging the future"—supporting top startups and enterprises as they navigate their journeys.

About Our TeamJoin our dynamic Technical Success team, dedicated to enhancing the customer experience across the OpenAI product suite. We empower developers and enterprises to unlock the full potential of our advanced AI models, supporting a diverse clientele that ranges from innovative startups to established global corporations.About the RoleWe are on the lookout for a Solutions Engineer to collaborate with our Enterprise customers, ensuring they derive significant business value from our state-of-the-art models. You will engage with senior business leaders to identify their pre-sales requirements, shape their AI strategies, and pinpoint high-impact use cases. Your role will involve working closely with both business and technical teams to illustrate the value of our solutions, while also recommending architectural frameworks to facilitate implementation and development. Close collaboration with the Enterprise Sales, Security, and Product teams will be key to your success.This position is available in San Francisco, CA or New York, NY. We embrace a hybrid work model, requiring 3 days in the office each week, and offer relocation assistance for new hires.Your ResponsibilitiesProvide an outstanding pre-sales experience for Enterprise clients by delivering technical guidance, articulating our value proposition, and addressing inquiries related to our products, APIs, and LLMs.Showcase how OpenAI’s suite of products can address specific business needs and generate substantial value through demos, use case scoping, architectural recommendations, and technical advisory.Create and maintain comprehensive documentation and FAQs to address common queries and requirements identified during the pre-sales process.Build and strengthen relationships with customers throughout the evaluation, validation, and purchasing phases.Champion customer advocacy by collecting and relaying feedback, identifying common themes, and integrating insights into product development.Act as the primary resource for security and compliance inquiries, guiding customers through standardized materials, directing them to relevant resources, and escalating complex issues as necessary.Ideal Candidate ProfileYou possess a strong technical background with experience in pre-sales or solutions engineering, ideally in the AI or technology sectors.You have excellent communication skills, with the ability to translate complex technical concepts into clear business value propositions.You are adept at building relationships and have a proven track record of fostering customer engagement.You are proactive and self-motivated, thriving in a fast-paced environment and capable of managing multiple priorities.You are familiar with AI technologies and their applications in various industries.