Customer Solutions Consultant

Role Overview ZainTECH is seeking a Systems Engineer (Contract) with a focus on End User Computing and Kiosk Solutions for its Amman office. This engineer supports, maintains, and optimizes environments that include laptops, desktops, and kiosk systems. The role centers on implementing, troubleshooting, and supporting both hardware and software to ensure high availability and a smooth user experience. This position involves close collaboration with internal teams and external vendors, particularly in environments using Dell end-user devices and SEDCO kiosk solutions. A hands-on approach to system support, incident resolution, and lifecycle management is required. What You Will Do End User Computing Support Provide technical support for laptops, desktops, and other end-user devices to keep them performing well and available. Install, configure, and maintain operating systems, applications, and user environments. Diagnose and resolve hardware and software issues quickly. Assist with device deployment, upgrades, and replacements throughout the device lifecycle. Kiosk & SEDCO Solutions Support Implement, configure, and maintain SEDCO kiosk solutions. Troubleshoot issues with kiosk hardware, software, and connectivity. Ensure kiosks meet service level requirements and operate reliably. Coordinate with vendors for maintenance, escalations, and problem resolution. Hardware & Vendor Management Oversee Dell end-user device environments, ensuring compliance with standards and configurations. Work with vendors and service providers for hardware support, warranty claims, and escalations. Track and manage hardware inventory, replacements, and asset lifecycle activities. Incident Management & Troubleshooting Respond to user requests and incidents, aiming for resolution within agreed SLAs. Perform root cause analysis for recurring problems and implement preventive actions. Maintain accurate incident, resolution, and configuration records in ticketing systems. Collaboration & Support Work closely with internal IT, infrastructure, and support teams to deliver seamless services. Provide user support and guidance to help improve productivity. Support cross-functional projects related to system upgrades and deployments. Documentation & Continuous Improvement Keep documentation up to date for system configurations, processes, and troubleshooting steps. Identify and suggest ways to improve system performance, reliability, and user experience. Contribute to knowledge sharing and ongoing improvement efforts.

About UsWelcome to Foodics, a cutting-edge restaurant management ecosystem and payment technology provider. Established in 2014 with our headquarters located in Riyadh, we have expanded our presence across five countries, including the UAE, Egypt, Jordan, and Kuwait. Serving customers in over 35 countries globally, we have successfully processed more than 6 billion orders, positioning Foodics as one of the fastest-growing SaaS companies in the MENA region.Role OverviewAs a Senior Back-End Engineer, you will be a vital part of our technology team, responsible for developing, maintaining, testing, and debugging our back-end web applications. Your primary goal will be to ensure the delivery of fully functional and stable applications.Key ResponsibilitiesDefine and oversee the architecture of multiple web applications.Collaborate effectively with designers, engineers, and product managers.Design and implement new features and functionalities.Employ test-driven development practices to produce well-tested code.Tackle complex performance and architectural challenges.Write clean, well-organized code that is easy to understand.Integrate data from various services and databases.Provide guidance and mentorship to junior engineers.Research and advocate for the adoption of new systems and technologies.Identify opportunities to reduce technical debt, enhance performance, and streamline our codebase.Desired Skills and QualificationsAt least 5 years of experience in developing large-scale web applications.Extensive experience with relational databases.Strong expertise in PHP and Laravel; experience in other programming languages is also welcome.Proficient in writing unit and integration tests.Experience designing, implementing, and deploying backend services with an emphasis on high availability, low latency, and data consistency.Solid understanding of REST APIs.Familiarity with Redis and caching mechanisms.Proven ability to lead technical projects in a fast-paced environment.Knowledge of modern queuing and caching systems, particularly Redis.Excellent communication skills and a track record of effective collaboration with diverse stakeholders.Strong analytical and problem-solving skills.Experience in developing fintech applications is a plus.Fluency in English, both written and spoken.Ability to adapt to different time zones and work effectively in a remote setting.Ideal Candidates WillHave participated in the design of large-scale systems, addressing performance, scalability, and latency issues.Possess a solid background in Fintech and Foodtech.

Role overview Devoteam is seeking a Cloud Solutions Architect with expertise in Microsoft Azure for its Amman office. This role centers on designing and implementing cloud solutions that help clients operate more efficiently and achieve their business objectives. What you will do Create and implement Azure-based cloud architectures tailored to different client needs Collaborate with cross-functional teams to gather and understand client requirements Develop custom cloud strategies that support each client's specific goals Help shape cloud technology practices within Devoteam Team culture The team values collaboration and practical problem solving. Members work together to deliver cloud projects that make a real impact for clients and the business.

We are seeking a skilled Federal Contracts Specialist to join our team at Basmaya For General Trading & Logistic Solution Co. In this role, you will leverage your extensive knowledge of federal contracting to provide comprehensive contract support for our business operations.The ideal candidate will possess a strong background in federal contracts, United Nations contracts, and NGO contracts, along with a solid understanding of federal law, terms, and conditions.Applicants should have a minimum of 2-5 years of relevant experience in this field. Preference will be given to candidates holding American or British citizenship residing in Amman, Jordan, or those willing to relocate.Key Responsibilities:As a Contracts Specialist, you will be responsible for ensuring compliance with federal regulations and providing expert advice on contract terms.Other Duties:Please note that this job description is not exhaustive and may evolve as per business needs.

Are you ready to embrace your passion at work and make a significant impact in the lives of others? Do you aspire to join a dynamic team dedicated to challenging the ordinary and redefining the status quo?If this resonates with you, then look no further! webook.com stands as Saudi Arabia’s premier event ticketing and experience booking platform, renowned for its cutting-edge technology, extensive features, rapid adaptability, and exceptional revenue, having facilitated the largest mega events in the Kingdom with over 2 billion in sales.Role OverviewAs a Prompt Engineer, you will craft high-quality prompts, system instructions, and tools that ensure our LLM features are precise, secure, and cost-efficient. You will be responsible for overseeing evaluations, prompt versioning, and ongoing enhancements.Key Responsibilities:Design, revise, and link prompts (system/tool/policy) across a variety of tasks.Develop both offline and online evaluation frameworks (rubrics, golden sets, metrics).Create and manage prompt libraries with versioning, A/B testing, and telemetry tracking.Minimize hallucinations through verification, constrained decoding, and tool utilization.Execute safety protocols: jailbreak/prompt-injection testing, content policy assessments, and PII management.Collaborate with engineers to integrate prompts into production features.

Key Responsibilities1. System Configuration & Technical SupportConfigure Treasury products, various deal types, pricing parameters, yield curves, and market conventions to optimize system functionality.Maintain and manage static data, user profiles, access rights, workflows, and system parameters to ensure seamless operations.Conduct daily system monitoring that includes overseeing market data feeds and managing end-of-day processes.Perform Level 2 incident troubleshooting, root-cause analysis, and effective issue resolution.2. Integration & Data ManagementFacilitate integration between Treasury systems and Core Banking, GL/Finance, Risk/ALM, Market Data, and reporting tools to streamline processes.Monitor and troubleshoot various interfaces such as API, messaging queues, SFTP, and batch jobs.Ensure data consistency, pricing accuracy, exposure calculations, and file transfers are validated and reliable.Collaborate with Database Administrators on performance tuning and data cleanup initiatives.3. Testing, Upgrades & EnhancementsActively engage in System Integration Testing (SIT) and User Acceptance Testing (UAT) for new releases, patches, or configuration changes.Assist in implementing new Treasury products or functionalities, ensuring alignment with business needs.Document procedures, system configurations, and create user guides for ease of use.Participate in audits, compliance checks, and operational risk assessments to adhere to regulatory standards.4. User Support & TrainingProvide support to Treasury Front Office, Middle Office, Back Office, Finance, and Risk teams by addressing system-related queries.Deliver training on new features, enhancements, and workflows to keep teams updated.Act as a subject matter expert (SME) for daily operational issues and challenges.Offer Level 1 support for Treasury Front, Middle, and Back Office teams.

As an Associate Core Systems Developer, you will play a vital role in the development, support, and maintenance of the bank's software systems. Your primary responsibility will be to design and build systems that align with the specifications provided by business and system analysts.Your key responsibilities include:1. Analyzing business requirements and transforming them into functional application features.2. Writing high-quality source code with clear documentation, comprehensive logs, and ensuring timely completion of applications.3. Conducting unit and integration testing prior to launching into User Acceptance Testing (UAT).4. Performing both functional and non-functional testing to ensure system reliability and performance.5. Evaluating and updating existing applications to incorporate new features in collaboration with business analysts and product owners.6. Managing version control and maintaining detailed release notes.7. Creating step-by-step flowcharts to outline system processes.8. Recommending and implementing software upgrades to enhance existing systems.9. Diagnosing and resolving issues within systems while providing ongoing maintenance and support.10. Configuring systems for new products and change requests.11. Assisting the QA team during User Acceptance Testing.12. Complying with internal policies and regulations.

Join our team as a Business Support Systems Associate, where you will play a crucial role in the development, maintenance, and oversight of our core financial systems. This position involves assisting with database operations, system integrations, reporting, and providing daily operational support to maintain system stability, ensure data accuracy, and guarantee business continuity.Key ResponsibilitiesAssist in managing and supporting core systems, including database operations and application services.Execute SQL queries and assist with data extraction, validation, and analysis tasks.Monitor system performance, troubleshoot issues, and escalate incidents as necessary.Support daily operational activities including transaction monitoring and reporting.Participate in system releases, testing, and deployment activities.Facilitate integrations with external systems and APIs (such as payment systems and reporting platforms).Collaborate with cross-functional teams (IT, Operations, Finance, Marketing) to meet business requirements.Document processes, procedures, and technical configurations for future reference.

Join our dynamic team as a Senior AI Engineer / MLOps Engineer, where you will spearhead the design, development, deployment, and optimization of robust, scalable AI and machine learning solutions. We seek an individual with a profound understanding and practical experience in AI engineering, machine learning, MLOps, cloud-native architecture, and data engineering, who can effectively convert experimental frameworks into dependable, business-ready systems.This role demands extensive expertise in large language models (LLMs), retrieval-augmented generation (RAG), agentic AI workflows, CI/CD automation, and the management of production ML lifecycles within modern data platforms. The selected candidate will lead comprehensive AI projects, collaborate with both technical and business stakeholders, and uphold operational excellence across AI platforms.Key Responsibilities:Design, develop, deploy, and maintain production-grade AI and machine learning systems from start to finish.Construct and enhance LLM-powered applications, including RAG pipelines, prompt workflows, agent-based systems, and multimodal AI applications.Create intelligent workflows through tool-calling, orchestration frameworks, and contextual reasoning models.Refine, assess, and operationalize machine learning and foundational models for enterprise applications.Build and oversee MLOps pipelines that encompass training, evaluation, model registration, deployment, monitoring, and retraining.Implement CI/CD pipelines for ML and AI workflows to facilitate automated testing, release management, and controlled deployments.Establish model monitoring frameworks to detect drift, attribute features, and track inference quality and performance.Ensure reproducibility, reliability, and version control across AI/ML environments.Architect scalable AI/ML platforms utilizing modern computing, storage, orchestration, monitoring, and search services.Develop reproducible environments employing Infrastructure as Code.Support secure, high-availability, and cost-effective deployment models throughout development, staging, and production phases.Design scalable inference and serving patterns adaptable to fluctuating workloads.Construct and maintain automated data pipelines, ETL/ELT workflows, and data processing frameworks for AI/ML utilization.Guarantee data quality, lineage, governance, and versioning to enable reliable model training and inference.Work with both structured and unstructured datasets across data lakes, data warehouses, and operational systems.Deliver analytics-ready datasets to downstream systems and applications.Lead multiple AI initiatives concurrently, including planning, execution, and coordination with internal teams and stakeholders.Collaborate closely with product, engineering, data, and business teams to deliver production-ready AI capabilities.Contribute to architectural decisions, technical documentation, and best practices across teams.

Unifonic, a proud recipient of the Great Place to Work® award, is a dynamic SaaS startup that is revolutionizing business communication. Our enthusiastic team of 500 dedicated Unifones is committed to providing outstanding experiences for over 5,000 customer-centric companies.We foster a culture of creativity, collaboration, and enjoyment, where every idea is embraced and honored. As stakeholders in our company, we are not just communicators; we are innovators building the future together. Join Unifonic and be part of something truly remarkable!Join Our Team!The Professional Services team drives the integration of Unifonic’s AI-powered customer experience platform, enhancing customer journeys, marketing, and contact centers to achieve quicker value realization, measurable outcomes, and sustained platform engagement.As a Senior Forward-Deployed Engineer, you will engage directly with enterprise clients to translate their business objectives into functional software solutions. You will oversee the lifecycle from initial care through stabilization and scaling, ensuring a seamless transition to our Support or Transition teams. Your focus will be on developing connector-first solutions and efficient services that are mindful of costs.Key Responsibilities:Engage in discovery sessions with clients across KSA, sketching out architectures, validating constraints, and aligning stakeholders on anticipated outcomes.Design and implement comprehensive integrations across various platforms such as CRMs, ERPs, contact centers, and marketing tools like Freshdesk and HubSpot.Create and manage reusable connectors and workflows utilizing tools like Zapier, Make, or n8n, while documenting templates for consistent application.Craft conversations and data flows for AI-driven experiences, fine-tuning models to uphold quality standards.Engineer robust systems with observability, employing OAuth2 or JWT, Keycloak SSO frameworks, Kong API gateway practices, structured logging, Kibana dashboards, and Postman collections.Ensure rigorous delivery processes, including scope definition, acceptance criteria, risk and dependency management, from hyper-care to stable operation, and subsequent expansion.Orchestrate customer experiences using Flow Studio and Agent Console, providing visibility into key metrics for stakeholders.

As a Senior Structural Engineer at Egis Group, you will play a pivotal role in designing and overseeing the construction of complex structures. Your expertise will contribute to innovative engineering solutions that enhance safety and sustainability in our projects.

We are seeking an experienced and dynamic Principal Engineer specializing in Civil and Roads to join our innovative team at Egis Group. In this pivotal role, you will lead the design and execution of complex civil engineering projects, ensuring they meet the highest standards of quality and safety. You will collaborate with multidisciplinary teams, mentor junior engineers, and engage with clients to deliver exceptional results.

Join the Egis Group as a Wet Utilities Engineer, where you will play a crucial role in designing, implementing, and managing water and wastewater systems. We are looking for passionate individuals who thrive in a collaborative environment and are eager to contribute to sustainable infrastructure projects.

The Egis Group is seeking a talented and driven Wet Utilities Engineer to join our dedicated team in Amman. In this role, you will play a pivotal part in designing, planning, and executing wet utility projects. Your expertise will contribute to enhancing infrastructure and ensuring sustainable water management solutions.As a Wet Utilities Engineer, you will be responsible for collaborating with interdisciplinary teams, conducting feasibility studies, and ensuring compliance with local regulations and standards. You will also engage with clients to understand their needs and provide innovative engineering solutions.

Join Progressoft as a Support and Implementation Engineer, where you will play a crucial role in delivering exceptional IT technical support both onsite and remotely. You will be responsible for implementing enterprise solutions and providing support for various incidents or issues. This role requires strong collaboration with various technical support and engineering teams to ensure seamless service delivery.Key ResponsibilitiesDeploy and configure solutions within customer infrastructure environments.Troubleshoot and resolve customer-reported issues both onsite and remotely across different implementation layers.Respond to customer requests and support tickets in a timely and professional manner.Create, review, and maintain accurate technical documentation.Perform preventive and corrective maintenance visits as required.Undertake additional tasks related to your role as necessary.QualificationsBachelor's Degree in Information Technology, Engineering, Computer Science, or a related field.A minimum of 2 years of relevant experience.Flexibility to travel and work extended hours as needed.Proficient in database management systems (Oracle, MS-SQL, PostgreSQL).Familiarity with operating systems (Linux, MS Windows).Solid understanding of cloud infrastructure orchestration tools (e.g., Kubernetes, HashiCorp Nomad).Experience with application servers (e.g., Apache Tomcat, Oracle WebLogic, IBM WebSphere).Knowledge of DevOps methodologies, including CI/CD, Helm, and Ansible.Familiarity with directory services (Active Directory & LDAP).Strong interpersonal skills.Excellent verbal and written communication skills.Customer-focused approach.Detail-oriented and a collaborative team member.Proactive and self-motivated.Strong time management skills and results-driven mindset.Preferred ExperienceExperience in large enterprise environments, particularly within payments and remittance solutions.Knowledge of cloud computing, virtualization technologies, and network infrastructure.Experience with high availability and disaster recovery strategies.Familiarity with PKI infrastructure and certificate authorities.Understanding of MySQL and NoSQL databases.Experience with both server and client operating systems (Linux distributions and MS Windows).Knowledge of object storage management.Understanding of security authentication and authorization solutions (e.g., HashiCorp Vault, Keycloak).Familiarity with cloud platforms (AWS, Azure, Google Cloud, OCI, IBM).

We are seeking a highly skilled and motivated Senior Engineer specializing in Civil and Roads to join our dynamic team. In this pivotal role, you will be responsible for leading civil engineering projects, ensuring adherence to design standards, and collaborating with interdisciplinary teams to deliver sustainable solutions. If you are passionate about infrastructure development and eager to make a significant impact in the field, we encourage you to apply!

Join Egis Group as a Principal Electrical Engineer specializing in Infrastructure projects. We are seeking a visionary leader who will spearhead innovative electrical engineering solutions within the infrastructure sector. You will collaborate with multidisciplinary teams to design and implement cutting-edge electrical systems that enhance project efficiency and sustainability.

At Tagaddod, we are at the forefront of innovation in waste collection technology. We seek dynamic individuals who are ready to elevate our mission and drive impactful change.This role encompasses a blend of Engineering and Quality Control responsibilities. We are in search of a leader who is eager to tackle challenges head-on. Your work will be based at our operational site in Amman.Key Responsibilities: Oversee and manage installations and refurbishments at our Amman location. Lead daily briefings for warehouse operators and report stock levels and issues to the site director. Ensure compliance with health and safety standards, hygiene, and security protocols. Test and evaluate raw materials and supplies against established acceptance criteria. Maintain accurate stock control systems and inventories. Supervise planned maintenance for vehicles, machinery, and equipment. Manage warehouse operators and external contractors effectively. Implement automated and digital systems as necessary. Track and report on key performance metrics to enhance cost efficiency and operational effectiveness.

Role Overview Sika AG is hiring a Specification & Sales Engineer in Amman. This position combines technical knowledge with client-focused sales to help deliver successful building projects using Sika’s products. What You Will Do Work closely with architects, engineers, and contractors to understand project requirements Develop tailored solutions that meet client needs and project specifications Support clients through the process of specifying and implementing Sika products Promote Sika’s brand and contribute to expanding its presence in the market What We Look For Experience in sales and engineering, ideally within the construction or building materials sector Strong communication skills for effective collaboration with project stakeholders Ability to understand technical requirements and translate them into practical solutions Motivation to support clients and help them achieve their project goals