Customer Solutions Architect

Overview: At Sphinx, we are revolutionizing compliance for banks and fintech companies by utilizing AI agents that seamlessly integrate with existing systems, mimicking the work of human analysts. We seek an individual who is well-versed in both compliance and product management, capable of transforming regulatory workflows into scalable systems that govern the reasoning, decision-making, and learning processes of our AI agents.Our MissionIf you've experienced the challenges of compliance firsthand, you understand the frustration of endless reviews, duplicate alerts, and antiquated systems that transform even the simplest controls into time-consuming tasks. The rules may be logical, but the systems often are not.Sphinx is here to change that. We develop AI analysts that function within browsers and internal systems just like human operators—automating Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB), and transaction monitoring from start to finish.Rather than replacing human judgment, our agents replicate it—learning from analyst feedback, articulating their reasoning, and continuously improving. The outcome: accelerated onboarding, reduced false positives, and compliance teams that can concentrate on strategic decisions rather than data entry.Banks and fintech companies across the U.S., Canada, Europe, and Latin America leverage Sphinx agents to handle 90% of their manual tasks and reduce operational costs by up to 4x.Why You Should Join UsTransform Compliance: With banks spending $50 billion annually to employ thousands of analysts for compliance operations, you will have the opportunity to design the future of financial crime prevention in the AI era—moving away from checklists and manual reviews to sophisticated reasoning systems that clarify their logic.Engage with Clients: Collaborate with banks, fintechs, and money services businesses (MSBs) to implement automation that meets real-world compliance standards.Innovate on the Cutting Edge: Partner with engineers to create interpretable, auditable, and explainable AI systems that gain the trust of regulators.Unmatched Success: We have never lost a deal to competitors, having won every request for proposal (RFP) we have participated in.Dynamic Team: Our co-founders have previously sold an AI company and developed machine learning systems that scaled to millions of users while securing significant contracts with major banks. Our San Francisco team is composed of PhDs, industry specialists, and competitive programmers.What You'll Be DoingYou will define the cognitive processes of our agents, converting complex regulations into structured, machine-readable logic, and ensuring its functionality across different jurisdictions, languages, and exceptional cases.

Join Cloudflare as a Senior Solutions Architect, where you will lead the design and implementation of innovative solutions for our clients. Your expertise will help organizations harness the power of our cutting-edge technology to enhance their digital presence and security.

Join Airtable as a Senior Solutions Architect, where you will leverage your expertise in cloud solutions and architecture to drive impactful projects. Collaborate with cross-functional teams to design innovative solutions that align with client needs and business objectives. Your role will involve engaging with customers, understanding their requirements, and delivering tailored solutions that enhance their operational efficiency.

Role Overview SecurityScorecard is hiring a Solutions Architect to design security solutions for clients. This remote position is based in San Francisco, CA. The role centers on shaping technical architectures that strengthen the company’s product suite. What You Will Do Design and document security architectures tailored to client needs Apply cybersecurity principles to real-world scenarios Translate complex technical concepts into clear, actionable strategies Collaborate with internal teams to refine and improve product offerings What We’re Looking For Strong background in cybersecurity Experience designing technical solutions or architectures Ability to communicate technical ideas to both technical and non-technical audiences

Join Stemxpert1 as a Senior Solution Architect, where you will play a pivotal role in designing innovative solutions that drive our clients' success. In this position, you will leverage your expertise to create scalable and efficient architectures while collaborating with cross-functional teams to deliver exceptional results.

litellm seeks a Solutions Architect based in San Francisco. This position centers on designing and implementing solutions tailored to client requirements. Role overview As a Solutions Architect, the main responsibility is to create and deliver technical solutions that align with client goals. The work contributes directly to litellm’s service offerings and aims to strengthen customer satisfaction. What you will do Design solutions that address specific client needs Implement these solutions as part of litellm’s services Support ongoing efforts to improve the customer experience Location This role is based in San Francisco.

Who We AreAt TwelveLabs, we are at the forefront of developing innovative multimodal foundation models that enable video comprehension akin to human understanding. Our groundbreaking models have set new benchmarks in video-language modeling, enhancing our capabilities in intuitive media interaction and analysis.With a strong financial backing of $107 million from Seed and Series A funding, our endeavors are supported by distinguished venture capital firms, including NVIDIA's NVentures, NEA, Radical Ventures, and Index Ventures, alongside renowned AI pioneers like Fei-Fei Li and Silvio Savarese. Operating from our headquarters in San Francisco, we also have a significant presence in APAC with our office in Seoul, emphasizing our dedication to global innovation.As a diverse global company, we celebrate the unique journeys of our team members. The diverse cultural, educational, and life experiences of our employees allow us to continuously challenge the status quo. We seek individuals who are driven by our mission and passionate about making a significant impact in the realm of technology. Join us as we redefine video understanding and advance multimodal AI.About the TeamThe Field Engineering team is dedicated to the reliable and efficient deployment of TwelveLabs' video understanding APIs for developers and enterprises. We serve as trusted advisors and thought partners, ensuring our clients derive maximum value from our multimodal foundation models and products.The Solutions team, a vital part of Field Engineering, is committed to empowering high-impact and strategic customers. We work closely to tackle technical challenges, provide in-depth expertise, and co-create innovative video AI applications that demonstrate the transformative benefits of our platform.About the RoleWe are seeking a Solutions Architect to assist our strategic clientele in harnessing the full potential of video AI. As the dedicated technical resource for key accounts, you will lead solution design, provide implementation guidance, and co-develop innovative applications that illustrate the capabilities of our multimodal foundation models.In this role, you will offer expert technical advice while collaborating with Sales, Product, Partnerships, and Engineering teams.This position demands a highly self-motivated and creative individual who thrives in an unstructured, fast-paced, and evolving environment.

At sfcompute, we are at the forefront of revolutionizing infrastructure financing for the largest build-out in history.In the world of GPU clusters, securing contracts for leasing these clusters before they are even constructed is essential. This 'offtake' is critical for financing, ensuring that both lenders and developers can mitigate their inherent risks.With narrow profit margins and significant volumes, financing GPU clusters can pose a considerable risk. Lenders are wary of cluster developers defaulting on loans, while developers are hesitant to take on the risk of unsold clusters. To navigate this, we offload risk onto customers through fixed-price long-term contracts.If customer risk isn't carefully managed, a market bubble can form. Unlike SaaS models, where companies sign multi-year agreements yet charge monthly subscriptions, a misstep in purchasing can lead to severe consequences, potentially resulting in bankruptcy. Imagine a scenario where businesses could exit contracts by selling them back to the market.As artificial intelligence continues to expand, access to computing power will only be available to those equipped to manage such risks. For instance, a small startup in a San Francisco Victorian may not feasibly engage in a 5-year contract for $100 million supercomputers, but they could purchase a month of liquidity from the market.This is the market we are creating: a liquid marketplace for GPU offtake.About the Role:This hybrid position combines technical expertise with customer engagement. As the initial point of contact for our clients, you will possess in-depth knowledge of their specific requirements. Your role will involve triaging customer inquiries and collaborating closely with the engineering team to develop automated solutions. You will advocate for customer needs within our organization, creating a feedback loop that informs product development.

Role overview The Principal Solutions Architect at Cloudflare, Inc. plays a key part in shaping both technical strategy and architecture. This hybrid position focuses on designing and implementing solutions that scale, with a strong emphasis on performance and security for clients. What you will do Collaborate with teams throughout Cloudflare to develop and refine technical solutions Lead architecture initiatives that advance Cloudflare’s mission to improve the Internet Use deep technical expertise to guide technology choices and improve user experiences Location This is a hybrid role, requiring some in-office work in addition to remote collaboration.

Join Baseten as a Solution Architect, where you will leverage your expertise to design and implement advanced technical solutions that drive our clients' success. In this role, you will collaborate closely with cross-functional teams to define requirements, design architecture, and ensure that technical solutions meet business needs. Your innovative mindset and technical proficiency will be instrumental in enhancing our software offerings.

Join our dynamic team at Cloudflare as a Solution Architect specializing in Varicent, where you will leverage your expertise to design and implement innovative solutions that drive business success. In this pivotal role, you will collaborate with cross-functional teams to understand client needs and deliver tailored solutions while ensuring optimal performance and user satisfaction.

About AffinidiAffinidi is a pioneering technology firm committed to revolutionizing data ownership. Our mission is to empower both businesses and individuals with control over their data, offering a holistic approach to managing their identities while ensuring privacy and security.Our innovative technology enables the utilization of decentralized digital identity solutions. We firmly believe in the right to data ownership and are dedicated to creating a trusted ecosystem of digital credentials that facilitates secure data and service exchanges across various industries and borders. As we expand our operations in the United States, we are looking for a Senior Solutions Architect to act as the technical anchor of our GoToMarket (GTM) initiatives in the region.This role integrates hands-on engineering expertise with customer engagement, solution design, and early-market ecosystem development.In this position, you will assist customers and partners in understanding how Affinidi’s trust infrastructure enables secure, interoperable, and consent-driven digital experiences. You will support early experimentation, guide technical validation, and lead the implementation of solutions.Moreover, your insights will be invaluable in shaping our product direction, ecosystem strategy, and overall GTM approach for the United States.Focus Area: Trusted Networks, Agentic Identity, and Protocol-First Architecture

Join Intercom, the leading AI-powered Customer Service platform dedicated to enhancing client interactions and creating exceptional customer experiences.Our state-of-the-art AI agent, Fin, revolutionizes customer service by enabling businesses to provide continuous, superior support. Fin can seamlessly integrate with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, designed to handle intricate or high-touch inquiries that necessitate human intervention.Since our inception in 2011, we have earned the trust of nearly 30,000 businesses worldwide, establishing new benchmarks in the customer service space. Our commitment to pushing boundaries, fostering innovation, and delivering outstanding value drives us forward.What’s the opportunity?As a Solutions Architect, you will serve as a key technical partner for our clients, guiding them through the integration, deployment, and optimization of Intercom and Fin, our AI agent. Collaborating closely with Customer Success Managers, Sales Engineers, and R&D teams, you will offer strategic insights, technical solutions, and hands-on assistance for API integrations, security assessments, and AI-driven automation strategies.This position is perfect for those with a strong technical background who are customer-centric and enthusiastic about leveraging AI for customer service enhancements. You will empower businesses to fully harness the capabilities of Intercom and Fin, ensuring smooth implementation and sustained success.

Join Databricks as a Resident Solutions Architect, where you will play a pivotal role in driving customer success and implementing innovative solutions. As a key member of our team, you will collaborate with clients to understand their business needs and architect solutions that leverage our cutting-edge data and AI platform. Your expertise will empower organizations to unlock the value of their data through strategic guidance and hands-on support.

Role overview The Senior Solutions Architect at Klaviyo in San Francisco, CA plays a key part in helping clients maximize the value of Klaviyo’s marketing platform. The role centers on designing and implementing solutions that fit each client’s needs. Collaboration with teams across the company ensures that integrations are seamless and workflows are effective. What you will do Create scalable solutions based on specific client requirements Implement integrations connecting Klaviyo’s platform with client systems Collaborate with teams from different functions to align technical work with business objectives Support clients in refining workflows and improving their overall user experience

As a Senior Solutions Architect at Asana, you will play a pivotal role in shaping our product's future by designing innovative and effective solutions tailored to our clients' needs. You will collaborate with cross-functional teams to ensure seamless integration and deployment of our solutions, facilitating client success and satisfaction.Your expertise will guide our strategic initiatives, and your insights will be invaluable in enhancing the user experience. Join us in our mission to empower teams to orchestrate their work effortlessly and achieve their goals.

Join 6sense as a Senior Solutions Architect, where you will play a pivotal role in shaping our innovative solutions for clients. You will leverage your expertise to design and implement scalable architectures that drive business success. Collaborating closely with cross-functional teams, you will ensure that our solutions align with client needs and industry best practices. Your contributions will have a direct impact on our growth and customer satisfaction.

About UsAt Roadrunner, we are revolutionizing the outdated CPQ software that sales teams have struggled with for years. Rather than simply improving it, we are aiming to replace it entirely. Our innovative agentic stack, PQA - Prompt, Quote, Approve, is purpose-built for enterprises, utilizing a data model that aligns with contemporary pricing dynamics.As the first incubation by Kleiner Perkins since Glean, we are led by seasoned founders with successful past ventures and a talented engineering team hailing from industry giants such as Snowflake, Databricks, Citadel, Meta, Robinhood, and Brex. Our San Francisco office fosters a collaborative in-person work environment, and we are just embarking on this exciting journey.

About UsPostman stands as the foremost API platform globally, utilized by over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. We empower developers and professionals worldwide to create a seamless API-first world by simplifying the entire API lifecycle and enhancing collaboration, allowing users to develop superior APIs at an accelerated pace.Headquartered in San Francisco, Postman operates additional offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where we originated. As a privately held company, we are backed by notable investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more at postman.com or connect with us on X via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insight into our vision at Postman.Position OverviewWe are seeking a Senior Solutions Architect – Professional Services to lead technical consulting and implementation engagements for our enterprise clients. This role is highly technical, hands-on, and involves direct customer interaction, perfectly suited for individuals with a solid foundation in API design, governance, development, and solution architecture who aspire to drive impactful customer results.Your responsibilities will include overseeing the execution of both fixed-price and time-and-material (T&M) projects, with a focus on delivering results on schedule and within budget, while maximizing value for our clients. You will collaborate cross-functionally with Sales, Customer Success, Product, and Engineering teams to craft solutions, implement delivery strategies, and ensure successful deployment of Postman at scale in complex organizational environments.