Customer Service Specialist

Role overview Public Storage seeks a Customer Service Manager to lead self storage operations in Birmingham. This role centers on daily facility management, aiming for efficient processes and a high level of customer satisfaction. The manager plays a key part in guiding the team and ensuring company standards are met throughout the operation. What you will do Supervise and support staff, fostering consistent and friendly service for every customer Manage daily facility operations, including opening, closing, and ongoing upkeep Encourage a positive and collaborative atmosphere among team members Uphold standards for cleanliness, safety, and facility appearance

Public Storage seeks a Customer Service - Self Storage Manager for its Birmingham location. This position centers on supporting customers with their storage needs and keeping the facility running smoothly. The manager serves as the main contact for visitors, helping them select storage options and ensuring a positive experience. Main responsibilities Oversee daily operations at the storage site Help customers with rentals, payments, and account inquiries Keep the property clean and welcoming Provide friendly, attentive service in every customer interaction What Public Storage values This role offers a path to grow within a recognized company that values dedication and reliability. Public Storage appreciates team members who bring strong customer service skills and take pride in their work.

Join our dynamic team as a District Manager at Public Storage, where you will lead multiple locations to drive operational excellence, enhance customer satisfaction, and optimize revenue growth. You will be responsible for overseeing day-to-day operations, managing staff performance, and implementing strategic initiatives to meet and exceed company goals. Your leadership will be crucial in fostering a positive work environment and ensuring that our customers receive the highest level of service.

Public Storage is hiring a District Manager to oversee several storage facilities in the Birmingham area. This role centers on leading teams, maintaining high operational standards, and ensuring each location delivers strong customer service. Role overview The District Manager guides a group of facility managers and staff, working to keep daily operations running smoothly across multiple sites. Attention to detail and a focus on team development are key in this position. Key responsibilities Supervise and support staff at multiple storage facilities Monitor operations to meet company standards Promote excellent service for every customer Drive business growth within the Birmingham district What you bring Experience managing teams or multiple locations Strong organizational and leadership skills Commitment to high-quality customer service

Join Our Team as an Operations Manager - Private BankingContract Type: 12 Month Fixed Term / PermanentWork Arrangement: Hybrid (3 days in office)Location: BirminghamWe are on the lookout for a dynamic and high-caliber professional at the Vice President level to become a pivotal part of our operations team within a leading private banking institution. This position is central to our Operations function, with a particular emphasis on Asset Servicing. The ideal candidate will possess substantial hands-on experience from operational or middle-office environments, particularly in equity or fixed income, and will be adept at integrating into our team swiftly and operating independently.Successful candidates will have a solid background in corporate action event processing, including both mandatory and voluntary actions, and will manage the end-to-end process encompassing event notifications, bookings, reconciliations, and custodial interactions. Familiarity with event-specific details (such as Japanese stock splits) is essential, along with proficiency in navigating complex systems while ensuring meticulous attention to detail and adherence to control frameworks.In addition to asset servicing, relevant experience in settlements is highly desirable, particularly with SWIFT messaging, market matching requirements, and comprehension of 515/518 processes. A thorough understanding of SSIs, custody workflows, asset transfers, and the application of CASS rules 6 & 7 in an operational context is also crucial.To excel in this role, strong interpersonal skills are a must, as you will frequently engage with internal teams, external custodians, and client-facing personnel. A robust risk management mindset, the capability to handle exceptions effectively, and confidence in escalating issues when necessary are vital attributes for success.

Customer Service TrainerAbout Our ClientOur client is a rapidly expanding domestic energy supplier, providing energy to over 300,000 customers across the nation. Their growth trajectory presents real career advancement opportunities, and they are seeking to enhance their team with a skilled Customer Service Trainer.Role OverviewAs a Customer Service Trainer, you will play a pivotal role in identifying and delivering the training requirements for our Call Centre operations. This includes the design, development, and execution of a comprehensive customer service training and coaching program.Your responsibilities will encompass the induction training for new hires, as well as continuous support for existing staff, ensuring they provide an exemplary customer experience that aligns with our service and quality standards.The ideal candidate will have a proven history of delivering outstanding customer service and will guide team members on effective inquiry handling processes.This position is perfect for an articulate and organized individual with experience in the Energy sector and a background in training or supervisory roles, instilling confidence in training delivery.Key ResponsibilitiesResearch, design, and maintain engaging training workshops to enhance employee skills and confidence.Keep a comprehensive library of training materials and records, ensuring they are consistently updated.Collaborate with the Quality Team to pinpoint training deficiencies.Support the Training Manager in fulfilling various customer operation training needs.Assist in the induction and mentoring of employees during their probation period.Work closely with Team Managers post 1-1 reviews to identify training requirements.Alongside the Training Manager, develop a yearly training strategy.Create diverse training, coaching, and monitoring techniques tailored to individual needs.Adhere to all regulatory and compliance standards in fulfilling job duties.Required Skills and ExperienceProven experience in designing and delivering classroom-based training.Background in the Energy sector, particularly with credit meters.Exceptional communication abilities across all organizational levels.Strong written communication skills.Proficiency in Microsoft Office Suite – Word, Excel, and PowerPoint.A high level of motivation and the ability to inspire others.

Entain, a global sports betting and gaming entertainment provider, is hiring a Retail Customer Service Representative for its Birmingham location. The team aims to create welcoming experiences for everyone who visits the shop. Role overview This position centers on supporting customers in person at the retail counter. The focus is on helping visitors with their questions, handling requests, and making sure each interaction is positive. What you will do Assist customers in the shop by answering questions and responding to requests Handle customer inquiries face-to-face Promote Entain’s products and services at the counter Requirements Interest in customer service and helping others Comfortable working in a busy retail environment Clear communication skills and a helpful attitude This role is located at an Entain retail shop in Birmingham.

Role: Warehouse & Storage Trainer/Assessor - FreelanceRate: £150 per day (plus travel expenses and accommodation)Company Overview:Join a dynamic organization at the forefront of the National Training sector! Our client is a well-respected National Training Provider looking to expand its team of knowledgeable Warehouse & Storage Assessors. This is a fantastic opportunity for professionals passionate about training and development.As a Trainer/Assessor, your primary responsibility will be to deliver Level 2 Warehouse & Storage Employability training through engaging workbooks to learners at the client’s site.To excel in this role, you should possess the following qualifications:D32/D33/A1 qualification/TAQA or equivalent in assessingA teaching qualification (minimum of Level 3)A valid driving license and access to a carProven experience in training and assessing within the Warehouse & Storage/Employability sectorStrong Maths, English, and ICT skillsDemonstrated occupational competence in the fieldIf you have the qualifications and enthusiasm for this role, we encourage you to apply now. We look forward to connecting with you!

Join our dynamic team as a Customer Service Officer at alphabeinsightinc, where you will play a pivotal role in providing exceptional service to our valued customers. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services.In this fast-paced environment, you will collaborate with various departments to address customer needs effectively, contributing to our commitment to quality and excellence.

As a Customer Service Liaison at Alpha Insight Inc., you will serve as a vital link between our clients and our team, ensuring excellent service delivery and customer satisfaction. You will be responsible for addressing client inquiries, resolving issues, and fostering strong relationships to enhance client experiences. Your role will involve proactive communication, collaboration with cross-functional teams, and the ability to manage multiple tasks effectively. Join us to make a significant impact on our customer service excellence!

Join our dynamic team at Alpha Insight Inc. as a Customer Service Representative! In this role, you will be the frontline support for our clients, addressing inquiries and resolving issues with professionalism and efficiency. Your contribution will significantly enhance the customer experience, ensuring satisfaction and loyalty.

Operations Manager Location: Midlands (Remote with travel, monthly visit to York HQ) Salary: From £47,000 per year About BritsafeWith over three decades of excellence, Britsafe has established itself as a leader in customer service, driven by a commitment to innovation in processes, technology, and personnel.We are seeking an Operations Manager who embodies our dedication to excellence, ensuring our teams and sites not only meet but exceed industry standards. About the RoleThis multi-site position involves overseeing security and cleaning operations for a diverse range of prestigious clients in sectors like financial services, distribution, and manufacturing across the Midlands and beyond.Your key responsibilities will include: Leadership & Service Delivery – Upholding high standards in manned security and cleaning in compliance with SIA Approved Contractor Scheme standards. Client & Team Management – Cultivating robust client relationships through regular site visits, meetings, and effective staff training. Scheduling & Compliance – Overseeing rostering (via Timegate), performance, motivation, and compliance measures. Technology & Reporting – Leveraging advanced systems for comprehensive reporting, payroll, and scheduling needs.Your ultimate goal will be to ensure the retention and growth of our client base. Requirements Proven management experience in security and/or cleaning (essential) A valid front-line SIA Licence (essential) Exceptional leadership and communication skills High degree of IT literacy and proficiency with advanced systems A full UK driving licence and access to a vehicle Availability to travel to our York HQ at least once a month Candidates without an SIA licence and management experience will not be considered. What We Offer Competitive salary starting from £47,000 per year An opportunity to manage high-profile contracts with leading clients Support from a company that values its people, performance, and service excellence

We are seeking a dedicated and experienced Operations Services Supervisor to join our dynamic team at dev2. In this pivotal role, you will oversee the daily operations of our service department, ensuring that all processes run smoothly and efficiently. You will lead a team of professionals, providing guidance and support to achieve operational excellence and enhance customer satisfaction.Your responsibilities will include developing and implementing operational policies, supervising staff, and collaborating with other departments to drive continuous improvement. The ideal candidate will demonstrate strong leadership skills, a keen eye for detail, and a commitment to delivering outstanding service.

Entain seeks a Retail Customer Service Associate for its Birmingham location. This role centers on helping customers in person, answering questions, and handling transactions at the store. Associates play a key part in creating a welcoming atmosphere for everyone who visits. Main responsibilities Respond to customer questions and requests in the retail space Process payments and transactions with care and accuracy Help maintain a friendly, positive environment for shoppers What we look for A friendly, approachable manner Comfort interacting with the public throughout the day Openness to learning new tasks as needed Enjoyment of active, on-your-feet work

Alphabeinsightinc is seeking a Customer Service Assistant based in Birmingham. This role centers on supporting clients, answering their questions, and ensuring each interaction is smooth and positive. Role overview Customer Service Assistants handle a range of client needs. The focus is on prompt responses, problem-solving, and maintaining a high standard of service throughout every customer interaction. Key responsibilities Respond to customer inquiries in a timely and professional manner Resolve issues and provide follow-up when needed Work to keep customer satisfaction levels high Requirements Strong communication skills Ability to manage multiple tasks and set priorities Dedication to offering helpful and friendly service This position is a good fit for those who enjoy helping others and want to be part of a team focused on excellent service.

Operational Risk and Assurance ManagerHM Courts & Tribunals Service (HMCTS) is dedicated to managing the administration of criminal, civil, and family courts and tribunals across England and Wales, as well as non-devolved tribunals in Scotland and Northern Ireland. We are committed to upholding justice as the cornerstone of a safe, fair, and thriving society, and are focused on creating a justice system that is inclusive and effective for all.Currently, we are in the second year of an ambitious six-year initiative aimed at reforming the courts and tribunals system. Our collective efforts are transforming our operational practices, ensuring our justice system remains a global leader by providing a service that enhances accessibility and efficiency for everyone. Our newly modernized Courts and Tribunals Service Centres (CTSC) represent the future of administrative operations, offering centralized hubs for telephony, digital assistance, case progression, and hearing support. These centers guarantee a uniform national service that facilitates the seamless progression of cases and offers essential support to local judiciary members.This is a fixed-term position for 12 months, focusing on overseeing quality monitoring and complaints management across our CTSC to foster service improvement and enhance user satisfaction. The successful candidate will play a crucial role in managing risk while ensuring consistent operational practices across all CTSC locations. Travel between CTSC sites is expected, with base locations including Birmingham, Stoke-On-Trent, or Loughborough.Key Responsibilities:- Manage the CTSC's response to internal and external audits, formulating actionable plans.- Create systems for monitoring and reporting service quality across operational activities.- Ensure assurance on quality and complaints in relation to performance standards/KPIs, addressing variances with actionable recommendations.- Identify opportunities for learning and service enhancement, collaborating with the Corporate Centre and Head of Service Improvement on design and implementation.- Develop proactive risk management strategies, collaborating with Heads of Operations and Service Improvement for effective implementation across CTSC sites.- Provide expert technical advice and recommendations to the CTSC Senior Management Team on risk management and mitigation, identifying issues, proposing solutions, and guiding decision-making processes.Knowledge, Skills and Experience:- Proven knowledge and experience in implementing and managing quality frameworks (Essential).- Demonstrated experience in managing risk and assurance frameworks at an organizational level (Essential).- Strong ability to analyze and present complex data with authority and clarity.

Customer Service AdministratorWe are excited to partner with a dynamic client in Birmingham who is seeking talented Customer Service Administrators to join their growing team during this busy period.In this fast-paced role, you will play a crucial part in ensuring timely and accurate payroll for our client's drivers.Your responsibilities will involve a blend of administrative tasks and phone support, addressing queries, resolving pay-related issues, and handling various ad hoc calls.Key Responsibilities:Respond to driver inquiries via email, ensuring all queries are addressed efficiently.Process drivers' hours and expenses, verifying job sheets against drivers' records, and updating the company CRM for payroll processing.Collaborate with the team to meet hourly targets, particularly on Thursdays, to ensure accurate driver payments.Liaise with departments such as finance to confirm drivers have no outstanding speeding tickets or parking fines.Cross-reference systems to ensure mileage and registration accuracy and sign off on completed tasks.Address driver inquiries regarding missing payments and ensure all additional costs and expenses are accounted for.Thursdays are typically the busiest days in our office, and you will be assigned several drivers' pay sheets to process. Collaboration with your team will be key to achieving success.

Join Us as a Self-Employed Multi-Drop Delivery Driver!Location: Sutton ColdfieldWhat We Offer:Welcome Bonus for Self-Drivers: £1000 for full-time (4-5 days a week), £500 for part-time (2-3 days a week), or £250 for part-time (1-2 days a week).Referral Bonuses: Earn £150 for recommending a friend, and £200 for every new driver who joins us and continues through the year.Daily rates: £158 for small vans and £175 for large vans, plus VAT if applicable.Payments made weekly on Tuesdays.Quick and easy application process.Comprehensive paid training for 3 days at £121.50/day.Mileage compensation of £0.20/mile (based on AA rates).Safe working conditions with 24/7 support from our team.Full-time self-employment with options for van hire.Performance bonuses of £0.04 to £0.08 per delivered parcel based on targets.Candidate Requirements:Must possess a full UK or EU driving license with a minimum of 1 year experience and no more than 6 penalty points.Able to pass a criminal background check.Must be eligible to work in the UK.Previous delivery experience is preferred.Worried about not having a van? We can assist you in hiring one! Rental rates range from £210/week for a small van (e.g., Vauxhall Vivaro/Ford Transit) to £250/week for a large van (e.g., Mercedes Sprinter/Peugeot Boxer), including insurance, servicing, and tyres.At Danube Courier Services Ltd, we celebrate diversity and are committed to equal opportunity employment, free from discrimination based on race, religion, gender identity, sexual orientation, political opinion, age, or disability.

Join our dynamic team at alphabeinsightinc as a Customer Service Officer. This role is pivotal in ensuring customer satisfaction and providing exceptional service at every interaction. You will be the voice of our brand, assisting customers with inquiries, resolving issues, and enhancing their overall experience.You will need to demonstrate excellent communication skills, patience, and a customer-first attitude. This is a fantastic opportunity for individuals who are passionate about delivering high-quality service and are eager to grow within a supportive environment.