Customer Service Representative at Hireframe | Remote

About the RoleJoin our dynamic sales team as a Sales Development Representative (SDR) with a deep understanding of the construction sector. We're looking for an enthusiastic individual who can effectively identify, qualify, and engage with contractors, particularly in Division 9 (flooring, drywall, finishes) and Division 3 (concrete), to create exceptional sales opportunities. Utilize advanced tools like HubSpot, Apollo, Gong, and dialers (Nooks, Orum) to enhance outbound engagement and develop tailored outreach strategies.Key ResponsibilitiesConduct thorough research to pinpoint qualified prospects in the construction industry.Initiate outbound prospecting through calls and email sequences targeting contractors and key decision-makers.Evaluate accounts and contacts based on project scope, company size (10–50+ employees), and essential decision-makers (CFO, CIO, CEO, estimators).Refine and personalize email sequences to boost engagement rates.Employ HubSpot and Apollo for outreach, leveraging dialers like Nooks or Orum for efficient calling.Regularly review calls and pipeline activity to enhance performance.Perform data enrichment and cleansing to ensure accurate records.Overcome challenges with clients that have limited digital footprints by finding innovative ways to qualify leads.Collaborate with the sales team to discover multiple points of contact within organizations and improve account penetration.QualificationsProven experience in the construction industry with a solid grasp of project costs and assumptions.Demonstrated proficiency in cold calling and engaging with contractors and decision-makers.Excellent English communication skills, including reading, speaking, and writing.Meticulous attention to detail with a structured, process-oriented approach.Experience in account qualification and developing outreach strategies.Capability to manage and cleanse prospect data effectively.Preferred QualificationsExperience selling to Division 9 or Division 3 contractors.Familiarity with SaaS or construction technology solutions.Expertise in customizing outbound email sequences for improved response rates.Prior experience with tools such as HubSpot, Apollo, Orum, or Nooks.BenefitsAt hireframe, we offer flexible nearshore and offshore staffing solutions with a remote-first culture, supported by team members in the United States, Mexico, and the Philippines. Our comprehensive benefits package includes:Permanent remote work flexibilityPaid Time OffAnnual performance bonusesDedicated coaches for additional support and skill developmentOpportunities for professional advancement

Join our dynamic team as a Business Development Representative, where your attention to detail and proactive approach will significantly enhance our sales process from the initial outreach to customer onboarding. You will be at the forefront of organizing meetings, updating our CRM, preparing tailored quotes, and nurturing relationships with prospects. Additionally, you will support our outbound efforts through targeted lead lists, making this role ideal for individuals who excel in a fast-paced startup setting and can navigate a technically-driven sales process with minimal supervision.This position is fully remote and operates during U.S. EST business hours.Key Responsibilities:Inbound Sales CoordinationEngage with inbound leads from various channels including website forms and referralsCoordinate and participate in discovery and demo calls with prospects (led by other team members)Document meeting notes, track follow-ups, and clarify next stepsRegularly update and maintain our CRM (HubSpot) with relevant notes and updates on deal progressionPipeline & Quote ManagementCollaborate with the sales team to generate customized quotes for prospectsFollow up with prospects through email and automated campaignsMonitor all leads and deals within HubSpot pipeline viewsCustomer Onboarding & Internal HandoffFacilitate onboarding for new customersEnsure a seamless transition from sales to technical supportProactively communicate with internal teams to minimize drop-offsOutbound SupportConduct outreach using curated contact lists via email and LinkedInTrack engagement metrics, schedule calls, and refine messaging as necessaryMaintain organized records of all outbound activities in HubSpot

Join our team at Hireframe as a proactive and results-oriented Business Development Representative, where you will play a pivotal role in identifying, qualifying, and cultivating new business opportunities within the affiliate marketing sector. This position demands a blend of strategic research, acute business acumen, and the ability to effectively engage with key decision-makers to schedule appointments and advance the sales process.Key Responsibilities: Conduct thorough research to pinpoint potential leads, utilizing both quantitative and qualitative analyses to evaluate the viability of affiliate marketing opportunities. Assess leads based on company size, annual revenue, industry verticals, and existing affiliate frameworks. Target high-level decision-makers in eCommerce (CMOs, VPs, Marketing Managers) and arrange meetings for Account Executives to progress the sales journey. Utilize CRM platforms (Zoho, Smart Lead) to uphold precise lead records, monitor interactions, and ensure timely follow-ups. Employ research tools such as Sales Navigator to effectively identify and connect with potential prospects. Collaborate closely with sales and marketing teams to ensure seamless transitions from lead qualification to sales execution. Regularly refresh and refine lead lists to maintain their relevance and accuracy based on quarterly data assessments. Design and implement outreach strategies that effectively nurture leads and foster engagement. Qualifications: In-depth knowledge of affiliate marketing, including familiarity with networks, agencies, and publisher operations. Exceptional communication and interpersonal skills, capable of engaging effectively with decision-makers and driving sales discussions. Proven experience with CRM systems (Zoho, Salesforce) and lead management practices. Strong analytical and research capabilities, able to assess leads based on both empirical data and intuition. Ability to work independently while managing multiple priorities in a fast-paced environment. A background in sales development or business development, preferably within the affiliate marketing or eCommerce domains. Proficiency in using prospecting tools such as Sales Navigator and Smart Lead is highly advantageous. Self-driven with meticulous attention to detail and a focus on achieving results. Must be based in Mexico Preferred Qualifications: Familiarity with affiliate marketing programs, networks, and agencies. Capability to analyze and evaluate the compatibility of affiliate programs through both data-driven and intuitive methods. Previous experience in or collaborating with marketing agencies that specialize in affiliate marketing. Benefits:At Hireframe, we offer comprehensive nearshore and offshore staffing solutions, allowing our team members to thrive in a remote-first environment.

Join our dynamic finance team as a Senior Accountant, where your attention to detail and extensive experience will be crucial in maintaining the accuracy of our financial data. As a vital contributor to our organization, you will manage the essential day-to-day accounting functions that support our rapid expansion. We seek an organized self-starter with excellent critical thinking and problem-solving abilities, alongside strong interpersonal skills.This is a permanent remote position, requiring availability during U.S. Central Standard Time business hours.Key Responsibilities: Supervise customer invoicing and accounts receivable, ensuring prompt and precise billing. Oversee comprehensive payroll processing and 401(k) administration, maintaining compliance and accuracy, including payroll taxes and year-end audits. Prepare and post various journal entries, ensuring proper recording of financial transactions. Assist with month-end closing tasks, including month-end reconciliations for accounts, such as bank accounts, credit cards, and specific balance sheet accounts. Gain proficiency in and take ownership of software tools utilized, including ERP and payroll systems.

Join our innovative team at Hireframe as a Business Development Representative, where you'll play a crucial role in identifying and cultivating new business opportunities within the affiliate marketing sector. We are looking for a motivated individual with a strategic mindset and excellent communication skills who can effectively engage with decision-makers to propel our sales efforts forward.Key Responsibilities:Conduct comprehensive research to identify potential leads, utilizing both quantitative and qualitative metrics to evaluate the viability of affiliate marketing opportunities.Assess and qualify leads based on company size, annual revenue, industry verticals, and existing affiliate programs.Engage with key decision-makers in eCommerce sectors, such as CMOs and Marketing Managers, to schedule appointments for Account Executives, thereby facilitating the sales process.Utilize CRM tools (such as Zoho and Smart Lead) to ensure accurate tracking of leads, maintaining timely follow-ups and interactions.Employ research platforms like Sales Navigator to effectively identify and connect with targeted prospects.Collaborate with sales and marketing teams to guarantee seamless transitions from lead qualification to the sales pipeline.Regularly update lead lists, ensuring they reflect the latest data and trends.Create and implement outreach sequences to nurture leads and enhance engagement.

Join our dynamic team at hireframe as a Sales and Business Development Representative, a pivotal role in enhancing our business development efforts. This fully remote position is essential for driving our prospecting initiatives and facilitating a consistent pipeline of qualified leads for our sales team.As a Sales and Business Development Representative, your primary responsibilities will include identifying key target companies, engaging with relevant contacts, enriching existing data, and executing outreach campaigns while assisting in appointment scheduling. Your contributions will significantly improve the efficiency of our sales operations, freeing up our sales team to focus on calls and closing deals.Note that this position requires availability during U.S. Pacific Time business hours.

About the RoleJoin our dynamic sales team as a Sales Development Representative (SDR) specializing in the construction sector. We are on the lookout for an enthusiastic individual with a robust understanding of the construction industry, particularly in Division 9 (flooring, drywall, finishes) and Division 3 (concrete). Your primary focus will be on identifying, qualifying, and connecting with contractors to generate top-notch sales opportunities. You will leverage tools such as HubSpot, Apollo, Gong, and various dialers (including Nooks and Orum) to enhance outbound engagement and craft tailored outreach strategies.Key ResponsibilitiesConduct thorough research to identify qualified prospects in the construction field.Engage in proactive outbound prospecting through calls and email sequences directed at contractors and key decision-makers.Assess and qualify accounts and contacts based on project scope, company size (10–50+ employees), and relevant decision-makers (CFO, CIO, CEO, estimators).Tailor and optimize email sequences to maximize engagement rates.Utilize HubSpot and Apollo for outreach, employing dialers like Nooks or Orum for streamlined communication.Analyze call reviews and pipeline activities to enhance performance continually.Perform data enrichment and cleaning to ensure record accuracy.Navigate challenges posed by clients with limited digital footprints (e.g., weak websites, minimal LinkedIn activity) by exploring alternative lead qualification methods.Collaborate effectively with the sales team to uncover multiple points of contact within organizations and enhance account penetration.RequirementsExperience in the construction industry, with a solid grasp of project costs and considerations.Demonstrated proficiency in cold calling, effectively engaging contractors and decision-makers.Excellent communication skills in English, encompassing reading, speaking, and writing.Meticulous attention to detail and a structured, process-oriented approach.Experience in account qualification and developing outreach strategies.Capability to manage and maintain clean prospect data.Preferred QualificationsBackground in sales with contractors in Division 9 or Division 3.Familiarity with SaaS or construction technology solutions.Proven track record of customizing outbound email sequences for improved response rates.Prior experience with tools such as HubSpot, Apollo, Orum, or Nooks.BenefitsAt Hireframe, we offer a flexible remote working environment, with team members situated across the United States, Mexico, and the Philippines. Our comprehensive benefits package includes:Permanent remote work flexibilityPaid Time OffHealth Maintenance Organization (HMO) coverageAnnual performance bonusesDedicated coaching for additional support and skill developmentOpportunities for professional advancement

Role overview hireframe seeks a Staff Accountant with a strong attention to detail to support its financial operations. Working remotely from Mexico, this role centers on maintaining accurate accounting records and preparing key financial statements. The position also plays a part in upholding compliance with relevant accounting standards and regulations. What you will do Maintain and update the company’s financial records Prepare financial statements for internal and external use Manage both accounts payable and accounts receivable Reconcile bank statements to ensure accuracy Assist with audit processes as needed Location This Staff Accountant role is fully remote and open to candidates based in Mexico.

Join our dynamic team as an Accounts Payable Specialist, where you will be instrumental in ensuring the smooth processing of financial transactions for our organization. Your responsibilities will include maintaining accurate daily bookkeeping and record keeping, managing both inventory and non-inventory items, generating financial reports, and preparing tax documentation for audits.This is a permanent remote position, allowing you to work from the comfort of your home during U.S. business hours.Duties and ResponsibilitiesManage the creation, processing, and monitoring of accounts payable and receivable.Handle invoicing responsibilities.Post entries to the general ledger accurately.Perform reconciliations for general ledger accounts to ensure precise processing and posting.Assist in preparing financial institution deposits.Support account research and maintain audit schedules.Contribute to the development of efficient processes and procedures.Print checks weekly or as needed.Communicate with vendors regarding invoicing discrepancies.Reconcile monthly bank, credit card, and loan account statements.Conduct regular inventory reconciliations.Create and manage work order instructions for various packs.Investigate and rectify inventory discrepancies.

Join our dynamic team at Hireframe as an Accounts Receivable Associate! We are looking for a committed and proactive professional with a solid understanding of Accounts Receivable processes. The ideal candidate will possess strong problem-solving abilities and a dedication to delivering outstanding customer service.This is a fully remote position, allowing you to work from home during U.S. business hours.Key Responsibilities:Ensure that all performance metrics are met or exceeded according to standard level agreements (SLAs).Oversee the processing of customer refunds effectively and efficiently.Manage our internal help desk, providing exceptional service to all requesters.Demonstrate due diligence prior to seeking assistance.Record relevant payment details in our internal system accurately.Respond promptly to all inquiries and requests.Identify short payments and escalate them to the Collector for resolution.Conduct research to resolve unidentified and unapplied cash by communicating with internal stakeholders and customers via phone or mail.Create inter-company journal entries, complete necessary applications, and reconcile cash received with cash applied.Own customer interactions from initial contact through to resolution.Enhance the reputation of the organization by taking ownership of both new and existing requests, continuously exploring ways to add value.Collaborate with internal stakeholders and managers to identify opportunities that will optimize outcomes for all teams.Maintain unapplied cash levels at a minimum and resolve sync issues between internal systems promptly.Perform additional duties as assigned by management.

Join our dynamic team at hireframe as a Senior Accountant, where you will play a crucial role in managing our general accounting functions. This position entails complete oversight of accounting operations, implementation of accounts payable (AP) policies, and administration of trade loans based on accounts receivable (AR). The ideal candidate will possess exceptional problem-solving skills, proficiency in financial forecasting, and a knack for optimizing cash flow while efficiently addressing outstanding payables.This is a permanent work-from-home opportunity, aligning with U.S. Pacific Standard Time business hours.Duties and ResponsibilitiesOversee all general accounting functions to ensure accuracy and compliance.Develop and manage budgets, financial planning, and forecasting.Handle inventory management, particularly in the Consumer Packaged Goods (CPG) sector.Approve and enhance accounts payable (AP) processes to maintain efficiency in high-volume scenarios.Strategize to extend bill payment timelines while managing outstanding invoices effectively.Take full ownership of all accounting functions, ensuring streamlined financial operations.Collaborate with private equity partners on financial decision-making and reporting.Revise AP policies and enhance payment processes.Utilize trade loans based on AR to sustain liquidity.Conduct write-offs for obsolete inventory and collaborate with the R&D team to track inventory.Perform scenario analysis related to trade spending, budgets, and financial forecasting.Be available for discussions with stakeholders regarding financial matters.Review expenses to ensure effective cost control, without direct involvement in analytics strategy.Manage collections and optimize AR processes.

Join our rapidly expanding global finance team as a dynamic and detail-oriented Staff Accountant. If you have a passion for numbers, seek to enhance processes, and value precision, this is your opportunity to thrive in a fast-paced environment.This position entails full management of accounting operations, implementation of accounts payable policies, and oversight of trade loans related to accounts receivable (AR). The ideal candidate will be capable of independent functioning and problem-solving following training.We are seeking someone with a keen eye for detail, experience in financial forecasting, and the ability to optimize cash flow while managing outstanding payables.This role is fully remote and will operate during U.S. PST business hours with a tentative start date in January 2026.Prepare journal entries, reconciliations, and financial statements.Oversee accounts payable (AP) and accounts receivable (AR) processes, ensuring accurate invoice validation, timely payments, and effective collections.Contribute to monthly and annual closing activities and financial reporting.Assist with audits, ensure compliance with IFRS, and uphold internal controls.Collaborate with global teams to enhance and streamline accounting processes.

Role Overview hireframe is looking for a Technical Project Engineer to join the team remotely from anywhere in Mexico. This role focuses on managing and executing technical projects that support the company’s goals for innovation and efficiency. What You Will Do Coordinate and deliver technical projects from start to finish Work closely with cross-functional teams to meet project objectives Address technical challenges and help implement practical solutions Maintain high standards for quality and performance throughout each project Location This is a remote position open to candidates based in Mexico.

Role Overview hireframe is hiring a Technical Project Engineer focused on PSO (Professional Services Organization). This position is fully remote within Mexico. What You Will Do Lead technical projects from planning through delivery Work closely with teams across disciplines to meet project goals Analyze requirements and design effective technical solutions Implement strategies that support project success and optimize performance Who We’re Looking For Experience managing technical projects Strong interest in both technology and project management Comfort working in a fast-moving setting Ability to collaborate with people from different backgrounds and functions

Are you a detail-oriented Data Migration Specialist eager to make an impact? At hireframe, we are seeking a dedicated professional to orchestrate the seamless transfer of customer data from legacy systems to our innovative platform. This role is pivotal as you will collaborate with onboarding, support, product, and engineering teams to ensure that customer data is transformed into structured, clean datasets that drive success.Join our vibrant team of 40, reporting directly to the VP of Customer Success, and help empower small business owners to thrive by utilizing our exceptional product, which is already trusted by thousands of businesses.Key ResponsibilitiesData Analysis and MappingEvaluate customer data (CSVs, spreadsheets, software databases) for structure, quality, and completeness.Utilize internal tools, AI solutions (like ChatGPT), or custom scripts to map legacy data fields to our platform's schema.Migration ExecutionTransform, clean, and normalize customer data for optimal usability.Import the data into Gymdesk customer environments, validating outputs against expectations.Conduct iterative migrations, troubleshooting any errors encountered along the way.Product Expertise and Manual Data EntryPerform manual data entry to bridge any gaps during migration as necessary.Become proficient in Gymdesk’s product to effectively set up configurations for customers.Customer CommunicationEngage with onboarding specialists and customers to gather requirements and data formats.Provide regular updates, clarify data-related issues, and assist customers in understanding discrepancies at the field level.Collaboration and Process ImprovementPartner with product and engineering teams to report bugs and suggest enhancements to tools.Document migration procedures and maintain internal resources for consistency and success.

Join our dynamic team as an Onboarding Specialist, where you'll be instrumental in shaping the onboarding journey for our newest customers. In collaboration with other specialists and leadership, you will enhance our onboarding processes by providing exceptional support in data migration, software configuration, and training. Your role is crucial in ensuring our clients embark on a successful, long-term partnership with us.Key Responsibilities Oversee the onboarding process for a diverse clientele, managing 20-40 customers monthly through various communication channels including phone, email, and video conferencing. Assist customers with data migration utilizing export and import tools effectively. Evaluate and address customer-specific needs, guiding the configuration process accordingly. Conduct training sessions for new customers and their teams on software functionalities. Deliver a seamless and efficient customer launch experience. Act as a bridge between customers and our Product team, relaying valuable customer feedback. Proactively resolve issues and manage escalations with professionalism. Collaborate with leadership to continuously improve onboarding systems and playbooks. Qualifications2-4 years of relevant experience in onboarding, training, customer service, or project management.A strong passion for customer success and building positive relationships.Proficiency in data migration processes and Microsoft Excel.Excellent project management skills, with the capability to juggle multiple customer engagements simultaneously.Outstanding written and oral communication skills.Meticulous attention to detail and superior organizational skills.Comfortable leveraging technology tools (CRM, Slack, etc.) in a remote work setting.Adept at thriving in a fast-paced, evolving environment.A quick learner with the ability to master new software and become a product expert.Must be located in Mexico.BenefitsAt Hireframe, we pride ourselves on being a remote-first organization, with team members across the United States, Mexico, and the Philippines. Our comprehensive benefits package includes: Flexible permanent remote work options. Generous Paid Time Off. Health Maintenance Organization (HMO) coverage. Annual performance bonuses. Dedicated coaches to provide additional support and skill development. Opportunities for ongoing professional growth. We believe in fostering a supportive environment that promotes professional development and personal success, ensuring that our team members excel in their careers.Learn MoreStay connected with us for updates on open roles and industry insights.Follow us on: Instagram

Join our innovative team at Hireframe as a talented Social Editor, where your creativity and editing skills will shine! We are looking for a passionate individual with extensive experience in crafting captivating 9x16 vertical videos specifically for social media platforms, especially within the sports domain. This pivotal role will support our current and future sports shows, while also adapting to various editorial demands across our content initiatives.This fully remote position requires you to work during U.S. business hours, Monday to Friday, 12 AM - 9 AM EST.Key Responsibilities Edit and create engaging 9x16 video content tailored for platforms such as Instagram, TikTok, YouTube Shorts, Facebook, and Snapchat. Enhance video narratives by incorporating captions, b-roll footage, images, and other visual elements to elevate storytelling and viewer engagement. Work closely with producers and show teams to achieve content goals, including launching a new sports show next week. Be flexible in adapting to diverse editorial requirements across various shows and digital content projects. Maintain consistency and high-quality output that aligns with brand identity, visual style, and social media best practices. Effectively manage multiple projects and meet tight deadlines in a fast-paced remote work setting. Qualifications Demonstrated experience as a Social Editor, with a strong portfolio showcasing your ability to produce engaging 9x16 vertical video content. Expertise in Adobe Premiere Pro; familiarity with Adobe Photoshop is a valuable asset. Ability to enrich video edits with captions, imagery, and additional visual content to enhance viewer experience. A creative thinker with a keen eye for detail, pacing, and design aesthetics suitable for social media. Outstanding communication and collaboration abilities, particularly in a remote team environment. Capability to work independently while navigating shifting priorities and project demands with professionalism and adaptability. A passion for sports content is highly preferred. BenefitsAt Hireframe, we value our remote-first culture, bringing together talented individuals from the United States, Mexico, and the Philippines. Our comprehensive benefits package includes: Flexible remote work options Paid Time Off Health Maintenance Organization (HMO) coverage Annual performance bonuses Dedicated coaching for personal and professional development Opportunities for career advancement We are committed to fostering a supportive environment that promotes professional growth and success, ensuring all team members can thrive in their careers.

Join hireframe as a Technical Support Specialist within our expanding Customer Experience team. Reporting directly to the VP of Customer Experience, you will play a pivotal role as the first line of support in our organization. You will be responsible for managing the support queue, ensuring customer inquiries are prioritized according to our Service Level Agreements, and serving as the operational backbone of our customer support function. This hands-on, process-oriented role emphasizes the troubleshooting of workflow and configuration issues, reproducing bugs, gathering context, and documenting findings for escalation to Customer Success, Product, or Engineering.This position is perfect for individuals who are methodical, technically adept, and eager to contribute to the foundational growth of a dynamic company. Availability during Eastern business hours is essential.

Join hireframe as an Integration Specialist to play a pivotal role in bridging various systems and ensuring seamless data flow between applications. As a key member of our remote team, you will collaborate with cross-functional teams, troubleshoot integration issues, and enhance existing processes to drive operational efficiency.