About the job
Join our team as a Customer Service Representative with one of our esteemed clients located in Bengaluru. We are looking for candidates who are passionate about customer service and eager to contribute to our dynamic team.
Position: Customer Service Representative
Location: Bengaluru
Experience Level: 2 – 3 years in Customer Service
Key Responsibilities:
- Manage order creation: Receive, verify, and input customer orders into SAP while ensuring accuracy and timely follow-up on any discrepancies.
- Handle order maintenance: Process requests for changes, cancellations, and other adjustments in compliance with company policies.
- Oversee order confirmations: Collaborate with internal teams to validate delivery schedules and communicate updates to customer service representatives.
- Adopt and promote the Market Based Management culture and philosophy.
- Flexibility to work shifts as business needs dictate.
- Assist with additional back-office tasks as assigned by management.
Performance Metrics:
- Focus on productivity, utilization, accuracy, turnaround time, and quality KPIs.
- Adhere to departmental goals set at the beginning of each calendar year.
Education Requirements:
Mandatory:
- Diploma or Bachelor's Degree
- Proficient in English, both written and verbal
- Strong computer skills, including proficiency in Microsoft Excel, Word, and Outlook
Preferred:
- Familiarity with SAP or ERP systems
- Proficiency in Chinese, Mandarin (both spoken and written)
Experience:
- 2 to 3 years of customer service experience, ideally in the electronics industry. Recent graduates with relevant qualifications are encouraged to apply.
Required Skills:
- Attention to detail and accuracy in data processing
- Strong sense of urgency
- Excellent time management skills to meet deadlines
- Detail-oriented mindset
