Customer Service Officer

Join our dedicated team as a Medical Office Administrator, where you will play a crucial role in ensuring the smooth operation of our healthcare facility. You will be responsible for managing administrative tasks, coordinating patient flow, and supporting medical staff in delivering high-quality care.

Join our dynamic team at Alpha Insight Inc. as an Office Receptionist, where you will be the first point of contact for our clients and visitors. Your role will be critical in ensuring smooth operations within our office environment.As the Office Receptionist, you will be responsible for greeting guests, managing phone calls, scheduling appointments, and providing administrative support to our staff. We are looking for someone who is organized, friendly, and has excellent communication skills.

Alphabe Insight Inc. seeks an Office Assistant in Birmingham to support smooth daily operations. This position plays a key role in handling a variety of administrative duties that help the team stay organized and productive. Role overview The Office Assistant manages correspondence, keeps files in order, and provides general support to colleagues across projects. The work covers both physical and digital organization, making sure information is easy to find and share. What you will do Sort and distribute both incoming and outgoing correspondence Maintain organized filing systems for paper and digital documents Offer administrative assistance to team members when needed Requirements Strong attention to detail and organizational skills Proactive approach to supporting the team Comfort working in a collaborative office environment

Join our dynamic team at Cooks Pest Control, Inc. as an Office Specialist in Birmingham North. In this pivotal role, you will be responsible for providing exceptional administrative support to ensure the smooth operation of our office. Your contributions will directly impact our efficiency and customer satisfaction.As an Office Specialist, your daily tasks will include managing correspondence, assisting customers, organizing files, and supporting various office functions. We value proactive individuals who can contribute positively to our work environment.

We are seeking outstanding individuals to join our team as a Query Management and Case Administration Officer at the forefront of the new Courts and Tribunal Service Centres (CTSCs) in Birmingham.The transformation of HM Courts and Tribunals Service (HMCTS) represents one of the most ambitious and intricate initiatives within central government. By its completion in 2022/23, it will fundamentally alter how justice is administered.These CTSCs will serve as the administrative backbone of the future, facilitating communication through telephony, assisted digital services, case progression, and hearing support. Our goal is to offer a consistent national service that ensures cases progress smoothly to resolution while providing essential support to local judiciary.Spread across multiple locations nationwide, these centres will house nearly half of our total workforce. We are committed to reforming a justice system that has traditionally relied on paper-based processes, with the CTSCs being pivotal in transitioning to a modern, digital framework.This role is primarily customer-focused, ensuring that users receive an accessible and inclusive service. You will guide users through the online platform, addressing their inquiries, and accurately processing and updating high-volume case details. Your responsibility will be to meet the needs of service users effectively.Key Responsibilities:Deliver professional and friendly support to users of online services through various channels (telephony, webchat, email), adhering to quality standards for a high-quality customer experience.Conduct jurisdiction-related administration following HMCTS protocols and processes for non-automated tasks.Perform case-readiness assessments and facilitate the progression of cases, providing users with clarity on the next steps.Identify users needing additional support and assess their Assisted Digital needs, referring cases to our third-party suppliers as necessary.Manage first contact user complaints in accordance with HMCTS policies, ensuring users feel heard and that their concerns are addressed fairly, while updating the CRM system to prevent repetition of information.Stay informed by reading relevant knowledge articles to maintain accurate and up-to-date understanding of processes and systems.Engage proactively with users to enhance their experience and ensure their needs are met effectively.

Join our dynamic healthcare team in Birmingham as a Medical Assistant. In this role, you will play a crucial part in supporting our medical staff and ensuring patients receive the highest quality of care. Your responsibilities will include assisting with patient examinations, taking vital signs, and preparing patients for procedures, all while maintaining a positive and professional demeanor.

Join our dynamic team at Mindlance, where we are dedicated to providing exceptional healthcare services. We are looking for a motivated and detail-oriented Specimen Processor and Medical Assistant to support our laboratory operations. In this role, you will be responsible for processing specimens, assisting with patient care, and ensuring accurate and timely laboratory results.Your contributions will play a vital role in supporting our healthcare professionals and enhancing patient outcomes. If you are passionate about healthcare and eager to make a difference, we invite you to apply!

Customer Service AdministratorWe are excited to partner with a dynamic client in Birmingham who is seeking talented Customer Service Administrators to join their growing team during this busy period.In this fast-paced role, you will play a crucial part in ensuring timely and accurate payroll for our client's drivers.Your responsibilities will involve a blend of administrative tasks and phone support, addressing queries, resolving pay-related issues, and handling various ad hoc calls.Key Responsibilities:Respond to driver inquiries via email, ensuring all queries are addressed efficiently.Process drivers' hours and expenses, verifying job sheets against drivers' records, and updating the company CRM for payroll processing.Collaborate with the team to meet hourly targets, particularly on Thursdays, to ensure accurate driver payments.Liaise with departments such as finance to confirm drivers have no outstanding speeding tickets or parking fines.Cross-reference systems to ensure mileage and registration accuracy and sign off on completed tasks.Address driver inquiries regarding missing payments and ensure all additional costs and expenses are accounted for.Thursdays are typically the busiest days in our office, and you will be assigned several drivers' pay sheets to process. Collaboration with your team will be key to achieving success.

As an Office Specialist at Cook's Pest Control, Inc., you will play a vital role in ensuring the smooth operation of our office while delivering exceptional customer service. Your responsibilities will encompass a variety of office and clerical tasks, spanning from general receptionist duties to essential HR and Accounting functions.Customer Service ResponsibilitiesHandle incoming customer calls and direct them to the appropriate department.Conduct initial new customer intake, entering essential customer information and forwarding details to the relevant sales team member.Address customer inquiries related to accounts and billing.Reach out to customers regarding invalid payments and funding sources.Accounting ResponsibilitiesProcess customer payments and ensure daily bank deposits are completed.Manage vendor invoices, submitting payments via credit card or routing requests to the Corporate Office as appropriate.Keep track of overdue accounts and contact customers for collections, forwarding accounts to a collections agency when necessary.Execute account write-offs and terminations of customer accounts as required.Collaborate with the District Manager to complete tasks outlined in the Daily Accounting Checklist.Review and adjust payroll as needed.Maintain petty cash records.Human Resources ResponsibilitiesOversee the entire hiring and onboarding process for new employees, including background checks, scheduling physicals and drug screens, entering employee information into HRIS, and finalizing new hire paperwork.Assist both new and existing employees with general HR and Benefits inquiries.Process monthly employee changes, including pay rate and status modifications.Facilitate the termination process for departing employees.Manage Workers’ Compensation and Auto Insurance claims.Office Management ResponsibilitiesComplete monthly orders for warehouse and office supplies.Order business cards as needed.

Join the Tom James Company as a Sales Administrative Assistant, where you will play a crucial role in supporting our dedicated sales team, store leaders, and key organizational figures. In this position, you will be an integral part of our mission to establish ourselves as a global leader in the fashion industry. We are currently seeking a part-time administrative assistant for our Birmingham, AL office, offering 25 hours of work per week at a competitive rate of $19.50 per hour.

Join our dynamic team at Mindlance as a Specimen Processing Specialist / Medical Assistant. In this role, you will play a crucial part in supporting our laboratory operations by efficiently processing specimens and assisting healthcare professionals in delivering high-quality patient care. Your attention to detail and ability to work in a fast-paced environment will be essential.

Join Bluethorn Technology Ltd as a Part-Time Project Administrator and play a pivotal role in our project management team. We are looking for a detail-oriented professional who thrives in a dynamic environment and is ready to contribute to the success of our projects. Your responsibilities will include coordinating project activities, assisting in documentation, and ensuring effective communication among team members.

Join FRP Advisory as a Senior Administrator in our Restructuring Advisory department. In this pivotal role, you will be instrumental in supporting our team of experts as they navigate complex financial restructuring projects. You will take on a variety of tasks that include managing documentation, coordinating schedules, and ensuring seamless communication within the team and with clients.This is an excellent opportunity for professionals looking to advance their careers in a supportive and dynamic environment. Your contributions will directly impact the success of our advisory services.

Join Alabama Oncology as a dedicated Medical Assistant in a dynamic full-time floating role working alongside surgeons at our STVB & Grandview locations. This is a fantastic opportunity for individuals aiming to enhance their careers in the medical field. In this position, you will provide crucial administrative and clerical support to physicians and management staff, ensuring a seamless patient experience. Your responsibilities will involve preparing all necessary documentation prior to patient visits, warmly welcoming patients, and managing follow-up appointment details. Administering injections to patientsCoordinating and scheduling surgical appointmentsManaging email and mail correspondence effectivelyOrdering tests and performing phlebotomy triageCompleting medical data entry and processing for the Merit-Based Incentive Payment SystemOrdering oncotype testing as necessaryRooming patients while addressing their needsEnsuring cleanliness and readiness of patient rooms for upcoming visitsScanning and managing medical recordsCreating patient packets for daily appointmentsFacilitating return appointments with physiciansReturning patient calls when requiredObtaining external medical records for patientsPerforming any additional duties as assigned.

Join Our Team as a Private Banking Middle Office Associate12-Month Fixed-Term Contract / Potential for Permanent PositionHybrid Work Model - 3 Days Onsite Each WeekBased in BirminghamWe are on the lookout for exceptional Associate and Assistant Vice President-level professionals to join a dynamic operations team at a prestigious private banking institution. This role is a critical part of our Operations function, primarily focusing on Asset Servicing. The successful candidate will have significant hands-on experience within operational or middle-office environments, particularly in equity or fixed income sectors, and will be adept at quickly adapting to new challenges and working independently. The ideal candidate will possess a solid background in corporate action event processing, covering both mandatory and voluntary events, and will manage the end-to-end process, including notifications, bookings, reconciliations, and interactions with custodians. Familiarity with event-specific details, such as Japanese stock splits, and the ability to navigate complex systems while upholding meticulous attention to detail and control standards is essential. Experience in settlements is also highly valued, including knowledge of SWIFT messaging, market matching requirements, and processes associated with 515/518. An understanding of Standard Settlement Instructions (SSIs), custody workflows, asset transfers, and the application of CASS rules 6 & 7 in operational settings is crucial. To thrive in this role, you will need excellent interpersonal skills, as you will regularly engage with internal teams, external custodians, and client-facing personnel. A robust risk awareness, the capability to manage exceptions, and the confidence to escalate issues as necessary are vital for success.

NO EXPERIENCE REQUIREDAre you eager to embark on a career in an office environment?Does a future in Human Resources excite you?If yes, this opportunity is tailored for you!With the current skills shortage, there is a significant demand for HR professionals in the marketplace.We collaborate with various employers actively seeking motivated individuals who are ready to begin their journey in Human Resources (HR).Our comprehensive training programs equip you with the essential knowledge, skills, and certifications necessary for success. Upon completion, we will connect you with our network of employers to help you secure vital roles in this thriving sector.Join our FREE CIPD Human Resources Webinar by clicking 'Apply for this job', and we will provide you with the link to join. After attending this event, you can determine if this career path aligns with your aspirations.

No Prior Experience Required!Are you eager to embark on a rewarding career in an office setting?Does a career in Human Resources intrigue you?If so, this could be the perfect opportunity for you!With a significant skills gap in the industry, there is a high demand for HR professionals.We partner with a network of employers actively seeking to hire newly trained, motivated individuals ready to kickstart their careers in Human Resources (HR).Our training programs equip you with the essential knowledge, skills, and certifications to thrive in this field. Upon completion, we will connect you with our employer network to help fill vital roles within the HR sector.Join our complimentary CIPD Human Resources Webinar by clicking 'Apply for this job,' and we will provide you with the joining link. After attending this free online session, you can determine if pursuing a career in HR aligns with your goals.

Location: Swan Shopping CentreShift Pattern: Various shifts from Monday to Sunday, 8 hours per weekPay Rate: £12.53 per hourIf you need any additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We're dedicated to assisting you!Role Overview and PurposeAs the primary representative of the Security Team, your professionalism and proactive attitude are crucial in this influential role. Your commitment to providing outstanding security and customer service will ensure the safety and satisfaction of our clients and visitors.Key ResponsibilitiesEngage with all visitors and tenants within the shopping centre, delivering exceptional customer service.Conduct regular patrols of the shopping centre as outlined in the site assignment instructions, maintaining a proactive approach at all times.Identify opportunities to assist visitors proactively and help as needed.Ensure a safe and welcoming environment for all visitors and tenants.Manage incidents according to site policies and procedures.Communicate effectively with the site control room to respond to incidents and keep colleagues informed and supported.Report any unsecured areas of the site to the Control Room immediately and take action to rectify them.Document all non-conformities and emergencies accurately with the appropriate control room personnel.Handle emergencies efficiently, keeping the Centre team informed throughout.Demonstrate an understanding of human behavior to monitor and report suspicious activities in accordance with site/company policies.Maintain vigilance to manage unauthorized access by banned individuals.Adhere to radio procedures at all times.Accurately record all events/incidents in the Security Officer notebook as per policy.Accept other reasonable duties as assigned to meet the business's needs.Respond promptly to all security issues and events.Complete all required training as directed by your line manager.Be available to cover at least one additional shift per month as needed to cover absence or annual leave.Collaborate with the Environmental Services team to enhance service delivery and highlight teamwork opportunities.Please note that further duties may be assigned by your manager to support the team and ensure the smooth operation of the business.

Role Overview Delta Capita is hiring for an Associate or AVP to join the Private Banking Middle Office team in Birmingham. This position is available as either a 12-month fixed term contract or a permanent role. The work arrangement is hybrid, with three days per week onsite. What You Will Do Take full operational responsibility for corporate actions and settlements workflows in private banking operations Apply strong risk awareness in a highly regulated environment Work independently from the start, drawing on previous experience in similar roles What We Are Looking For Significant hands-on experience in corporate actions processing and settlements operations Ability to operate independently and manage responsibilities from day one Solid understanding of equities products Strong sense of risk management Location and Work Arrangement Based in Birmingham, United Kingdom Hybrid schedule: onsite three days each week Contract Details Fixed term (12 months) or permanent position

Join Our Team as an Assistant Vice President in Private Banking Middle OfficeContract Type: 12 Month Fixed Term / Potentially PermanentWork Arrangement: Hybrid - 3 Days Onsite per WeekLocation: Birmingham, UKWe are actively seeking talented Associate and Assistant Vice President-level professionals to thrive in a dynamic operations environment, supporting a prominent private banking institution. This position is integral to our Operations function, primarily focused on Asset Servicing. The successful candidate will possess robust experience in operational or middle-office teams within equity or fixed income sectors, demonstrating the ability to quickly adapt and work independently.The ideal profile will include experience in corporate action event processing (mandatory and voluntary), overseeing end-to-end processing, event notifications, bookings, reconciliations, and interactions with custodians. Candidates should exhibit familiarity with event-specific intricacies (e.g., Japanese stock splits) and be adept at navigating multiple systems while upholding meticulous attention to detail and control frameworks.Experience in settlements is also highly desirable, which includes familiarity with SWIFT messaging, market matching requirements, and the understanding of 515/518 processes. An understanding of Settlement Instructions (SSIs), custody workflows, asset transfers, and the application of CASS rules 6 & 7 in an operational context is crucial.Success in this position hinges on exceptional interpersonal skills, as you will engage with internal teams, external custodians, and client-facing personnel regularly. A strong risk management mindset, the ability to handle exceptions, and confidence in appropriately escalating issues are essential attributes.