About the job
At Carvana, the fastest-growing used automotive retailer in U. S. history and a proud member of the Fortune 500, we are on the lookout for dynamic Customer Service Delivery Advocates. If you possess a minimum of two years of customer-facing experience and are eager to innovate the car-buying process, we want you to be part of our team!
Our Customer Advocates play a pivotal role in spreading joy to customers, whether it's through direct interactions or community engagement. Are you ready to embrace the 'Hauler-Life' with us?
Shift Requirement: This position requires availability from 7 AM to 5 PM, with flexibility to work any day of the week. Days off will be rotated between weekdays and weekends.
Unlock Your Earning Potential!
We offer a competitive starting hourly wage of $17, with ample opportunities for growth based on your performance. Your earnings can increase significantly in a short period:
- Pay Range: $17 - $19 per hour
- Starting Pay: $17/hr
- At 3 Months: $17.50/hr
- At 6 Months: $18/hr
During your first year, you can advance from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which allows for four merit opportunities annually. Eligible team members can receive an additional $0.50 pay increase every 90 days!
Additionally, our Market Operations may offer further performance-based incentive programs tailored to your location, providing even greater earning potential.
Benefits + Perks:
We firmly believe in investing in our team members’ success, as their growth is integral to our own. Here’s how we support you:
- Compensation: Competitive, performance-based pay alongside a 401(k) plan with Carvana match and opportunities for overtime during peak seasons.
- Fast Track Advancement Opportunities: Outstanding performers can achieve higher pay rates sooner based on their contributions and dedication.
- Health & Wellness: 100% company-paid healthcare premiums, including dental and vision benefits, along with a wellness program to support your mental, physical, and financial well-being. We understand pets are family too, which is why we offer a pet care savings program!
- Time Off & Work-Life Balance: Generous paid time off starting at 13 days in the first year, increasing to 20 days thereafter.
- Education Support: We encourage your growth through education assistance.

