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Customer Service Delivery Advocate at Carvana | Charlotte, NC

CarvanaCharlotte, NC
On-site Full-time $19/hr - $21/hr

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Experience Level

Experience

Qualifications

To thrive in this role, you should have: A minimum of 2 years of experience in a customer-facing role. Strong communication and interpersonal skills. A proactive approach to problem-solving and customer satisfaction. The ability to work flexible hours, including weekends.

About the job

 

Carvana, the fastest-growing used automotive retailer in the U. S. and a proud member of the Fortune 500, is on the lookout for enthusiastic Customer Service Delivery Advocates. If you have a passion for customer engagement and at least two years of experience in a customer-facing role, this is your chance to join a vibrant team dedicated to transforming the car-buying experience.

As a Customer Service Delivery Advocate, you will play a pivotal role in delivering exceptional service, whether it's bringing joy to customers at their doorstep or actively participating in community initiatives. Are you ready to embrace the 'Hauler-Life' and make a difference?

Shift Requirements: This position requires availability for shifts from 7 AM to 5 PM, 9 AM to 7 PM, or 11 AM to 9 PM, with a commitment to working seven days a week. Days off will rotate between weekdays and weekends.

Unlock Your Earning Potential!

We offer a competitive starting hourly rate of $19/hr with significant growth opportunities based on your performance. Your earnings can increase rapidly within a short period:

  • Pay Range: $19-$21 hourly
  • Starting Pay: $19/hr
  • At 3 Months: $19.50/hr
  • At 6 Months: $20/hr

In your first year, you can advance from $19/hr to $21/hr through our performance-driven Careers Not Jobs program, which offers four merit opportunities annually. Eligible team members can also enjoy an additional $0.50 increase in their pay every 90 days.

Additionally, our Market Operations may have other performance-based incentive programs tailored to your location, potentially boosting your earnings even further.

Benefits + Perks: At Carvana, we are committed to investing in your success because we believe that our growth stems from our team members' growth. Here’s how we support you:

  • Compensation: Competitive, Performance-Based Pay PLUS a 401(k) with Carvana match and opportunities for overtime during peak seasons.
  • Fast Track Advancement Opportunities: Exceptional performers can achieve higher pay rates sooner based on their contributions. Your hard work will be recognized!
  • Health & Wellness: Enjoy 100% company-paid healthcare premiums, along with dental and vision benefits. Our wellness program supports mental, physical, and financial health. Pet owners can also benefit from our pet care savings program.
  • Time Off & Work-Life Balance: We offer paid time off to ensure you maintain a healthy work-life balance.

About Carvana

Carvana is revolutionizing the used car buying experience. With a commitment to delivering happiness to our customers, we leverage technology to simplify and enhance the process. As the fastest-growing automotive retailer in U. S. history, we pride ourselves on our innovative approach and dedication to customer satisfaction.

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