Customer Service Associate at Playtech | Sofia

Atlean World is an innovative HR SaaS consultancy committed to fostering multicultural environments as the new standard in business. We excel in multilingual markets, ensuring that each candidate's recruitment experience is seamless and enjoyable.Your Next Job, Without Boundaries!Join us in Sofia for an exciting opportunity as a Slovak Customer Relationship Partner. Experience the benefits of a vibrant work culture and diverse interactions.Why the Customer Relationship Partner role is a remarkable opportunity for your growth:Live in Sofia and immerse yourself in a multicultural experience.Represent a prestigious global brand.Accelerate your career development within a dynamic environment.Daily Responsibilities:Undergo specialized training for our product/service, and you will:Assist customers with their inquiries.Guide clients in maximizing their use of our product/service.Ensure a high quality of service in all cases you handle.Qualifications for Success:Language Proficiency: Fluent in Slovak and B2 level in English.Technical Curiosity: Passion for the latest technological advancements.Customer Service Experience: Previous experience is advantageous.Exceptional Communication Skills.Empathetic Approach to Customer Interactions.Benefits:Welcome Bonus & Performance Bonus.Relocation Package Includes:Airport pickup.Flight tickets.Accommodation for up to 21 days in a hotel/apartment.300 BGN gross monthly accommodation allowance in addition to salary.Make it your Next Job Without Boundaries!

Atlean World is an innovative HR SaaS consultancy focused on fostering multicultural environments as the new norm. We specialize in multilingual markets, ensuring that candidates experience a seamless and enjoyable recruitment journey.Your Next Career Opportunity Awaits! We are thrilled to offer an exceptional onsite work experience in Sofia for the position of Icelandic Customer Relationship Partner. Why This Role is Ideal for Your Growth:Immerse yourself in Sofia’s vibrant multicultural settingRepresent a prestigious global brandAccelerate your career progression with fast-track opportunities Daily Responsibilities:You will receive specialist training for our products/services and:Assist customers with their inquiriesGuide customers in utilizing our products/services effectivelyUphold a high standard of quality in every case you handle

Join Mercier Consultancy as a Slovak Speaking Customer Service Representative and be part of a dynamic team dedicated to providing top-notch support for our client's Digital Marketing Platform. In this pivotal role, you will engage with Slovak-speaking clients, helping them with inquiries about our innovative digital marketing products and services.Your proficiency in Slovak will be essential as you guide customers through our platform, troubleshoot technical challenges, and assist them in optimizing their marketing strategies. By offering exceptional customer service, you will play a key role in helping our clients reach their digital marketing objectives and cultivate lasting partnerships.Key Responsibilities Provide outstanding customer service in Slovak via phone, email, and chat for digital marketing inquiries Support clients with onboarding, product features, and optimal platform utilization Troubleshoot technical issues and deliver effective solutions Accurately document customer interactions and resolutions in our CRM system Work closely with the technical support team to ensure comprehensive issue resolution Collect and communicate customer feedback to enhance our services Stay updated on digital marketing trends and emerging technologies

Join Mercier Consultancy, a dynamic company located in the vibrant city of Sofia, Bulgaria, as we seek passionate and dedicated Slovak Speaking Customer Service Representatives. We are committed to providing outstanding customer experiences and are looking for individuals with excellent communication skills in Slovak.In this role, you will play a crucial part in assisting our Slovak-speaking customers by answering their inquiries, resolving their concerns, and offering support regarding our various services. Your contributions will be essential in cultivating positive customer interactions and building lasting relationships with our clientele.Key Responsibilities Deliver exceptional customer service in Slovak through multiple communication platforms such as phone, email, and chat. Resolve inquiries and issues related to our services efficiently. Maintain accurate records of customer interactions using our CRM system. Collaborate closely with internal teams to address customer concerns promptly. Collect customer feedback to improve service quality. Stay updated on company services and relevant updates. Engage in ongoing training to refine your skills.

Join Mercier Consultancy in an exciting role as a Slovak Speaking Customer Service Representative for a leading Consumer Electronics Brand based in Greece. In this pivotal position, you will provide outstanding support to our Slovak-speaking clientele, addressing inquiries about a diverse array of consumer electronics products.Your proficiency in Slovak will be crucial as you assist clients in navigating product features, troubleshooting technical issues, and managing warranty and repair processes. You will significantly contribute to enhancing customer satisfaction and loyalty through exceptional communication and service excellence.Key Responsibilities Provide top-notch customer service in Slovak via phone, email, and chat for consumer electronics inquiries Assist customers with product details, order tracking, and technical troubleshooting Efficiently handle returns, exchanges, and warranty claims Accurately document customer interactions in our CRM system Collaborate with technical support teams to resolve complex customer issues Collect customer feedback to enhance product offerings and service quality Stay updated on the latest trends in consumer electronics and new product launches

Join Mercier Consultancy as we expand our team with exciting opportunities for Slovak Speaking Customer Service Representatives in vibrant Sofia, Bulgaria. We offer a generous relocation package to ensure a smooth transition for successful candidates. If you're passionate about delivering exceptional customer support to our Slovak-speaking clientele, we want to hear from you!In this role, you will be the face of our customer service team, engaging with Slovak-speaking customers to address inquiries, resolve issues, and create a seamless customer experience. Your contributions will significantly enhance customer satisfaction and loyalty.Key ResponsibilitiesProvide outstanding customer service in both Slovak and English via various communication channels.Efficiently respond to customer queries and resolve issues with professionalism.Document customer interactions and resolutions accurately in our CRM system.Collaborate effectively with other teams to deliver comprehensive solutions to customer challenges.Gather customer feedback to guide service enhancements.Stay updated about our products and services to assist customers effectively.Participate in ongoing training to improve customer service skills.

Join Mercier Consultancy as a Slovak-Speaking Support Specialist and be part of our vibrant team in Sofia! This role presents an outstanding opportunity for a driven individual to thrive in a fast-paced environment while enjoying a fully supported relocation package to Sofia.In your role as a Slovak-Speaking Support Specialist, you will serve as the primary contact for our Slovak-speaking clients, delivering expert assistance to guarantee exceptional service. You will collaborate with various departments to address customer inquiries, enhance satisfaction, and foster positive client relationships.Key ResponsibilitiesDeliver top-notch support to Slovak-speaking clients via phone, email, and chat.Efficiently troubleshoot and resolve client inquiries.Accurately document client interactions in our CRM system.Work closely with internal teams to escalate and resolve complex issues.Guide clients in product usage and deliver relevant training as needed.Contribute to the creation of support resources and documentation.Collect and communicate client feedback to enhance service quality and processes.Engage actively in team meetings and continuous improvement initiatives.BenefitsComprehensive relocation support to Sofia, Bulgaria.Opportunity to work within an international and supportive team.Competitive salary and attractive benefits package.Access to professional development and training opportunities.

Join Mercier Consultancy MD and embark on a thrilling journey as a Slovak Speaking professional in the picturesque city of Sofia, Bulgaria! This role comes with the advantage of fully paid relocation, allowing you to immerse yourself in the vibrant culture of Sofia while thriving in a dynamic work environment. In this position, you will play a key role in delivering outstanding support to our Slovak-speaking clients, ensuring their needs are addressed with the utmost professionalism and care.Key Responsibilities Address queries and support requests from Slovak-speaking clients through various channels including phone, email, and live chat. Provide clear and accurate information about our services to help clients make informed decisions. Resolve customer inquiries and issues promptly and effectively, maintaining high client satisfaction levels. Document client interactions in our CRM system, ensuring all queries are logged accurately. Work collaboratively with different departments to enhance the overall client experience and improve processes. Stay updated with company services and local trends to offer valuable insights and recommendations to clients.

In an ever-evolving payment processing landscape, businesses seek dedicated and strategic partners to drive their growth and success.Welcome to Nuvei, a leading Canadian fintech company committed to accelerating the growth of our clients across the globe. Our innovative, modular, and scalable technology empowers businesses to seamlessly accept next-generation payments, offer a diverse range of payout options, and leverage comprehensive services in card issuing, banking, risk management, and fraud prevention. With operations in over 200 markets, local acquiring in 47 regions, support for 150 currencies, and access to 586 alternative payment methods, Nuvei equips our partners with the technology and insights they need to thrive both locally and globally with a single integration.At Nuvei, we embody our core values, embracing challenges and striving for continuous improvement in our products and customer service. We are in constant pursuit of exceptional talent to join us on this exciting journey! Your missionWe are in search of a dynamic Relationship Manager to cultivate and maintain strong, trust-based relationships with our esteemed clients. You will play a vital role in identifying strategies that will allow us to outperform our competitors while upholding our company’s positive image.To excel in this position, you should possess outstanding communication skills, the ability to collaborate effectively with sales and marketing teams, and the knack for building rapport with clients. We seek a strategic thinker with strong analytical and problem-solving skills.Your ultimate goal will be to nurture robust relationships with our enterprise clients, enhancing our brand, fostering connections, and driving long-term profitability. ResponsibilitiesAct as the primary contact for a portfolio of high-value clients.Assess and understand client needs to develop effective solutions.Identify and engage key personnel within client organizations to nurture profitable relationships.Swiftly resolve client issues to ensure satisfaction.Identify opportunities for upselling and cross-selling.Promote excellence in sales, service, and supply processes.Aim to preserve and grow your assigned portfolio of clients.Engage potential customers to establish new relationships.

As a Client Partner at aleph, you will play a pivotal role in cultivating and nurturing client relationships. Your expertise in strategic consultation will help our customers leverage the best of our solutions to achieve their business goals. You will be responsible for identifying opportunities for growth and ensuring client satisfaction through engaging communication and effective problem-solving.

About Tide Tide supports small and medium enterprises (SMEs) by helping them manage finances and streamline operations. Alongside business accounts and banking services, Tide offers a range of administrative tools, from invoicing to accounting solutions. More than 1.8 million members across the UK, India, Germany, and France use Tide. The company focuses on quick onboarding, low fees, and features designed specifically for SMEs, aiming to help business owners save time and money. Available to SMEs in the UK, India, Germany, and France Over 1.8 million members: 800,000 in the UK and 1,000,000 in India Secured over $300 million in funding 2,500+ employees worldwide Offices in Central London, Sofia (Bulgaria), Serbia, Romania, Lithuania, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and Luxembourg About the Talent Team Tide's hiring plans support growth, new product launches, and market expansion. Building a strong team is a top priority. The Talent team includes full-cycle Recruiters based in the UK, Central and Eastern Europe, and India. Talent Partners work across all stages of recruitment, so each day brings different challenges. This role suits someone who enjoys working in a scaling environment. Talent Partners have room to shape processes and influence how Tide attracts talent. What You Will Do Manage end-to-end recruitment for high-volume Operations and Marketing positions, focusing on a positive candidate experience. Create and apply sourcing strategies to find and engage top candidates using multiple channels. Lead interviews and assessments, evaluate candidates' strengths and areas for growth, minimize bias, and advise hiring managers. Maintain accurate data in the Applicant Tracking System (ATS) throughout the recruitment process. Location and Contract This is a fixed term contract role based in Bulgaria.

We are seeking an innovative and results-driven CRM Manager to join our dynamic team at Playtech. In this pivotal role, you will lead our customer relationship management strategies, enhancing customer experience and driving loyalty through effective data analysis and targeted campaigns.Your responsibilities will include developing and executing CRM strategies, analyzing customer data to inform decision-making, and collaborating with cross-functional teams to optimize customer interactions across all touchpoints.

Join Playtech as a Customer Service Associate and become a vital part of our dynamic team in Sofia! In this role, you will be responsible for providing exceptional customer support, assisting clients with inquiries, and ensuring a high level of customer satisfaction. We are looking for enthusiastic individuals who can thrive in a fast-paced environment and are eager to contribute to the success of our company.

Role Overview Playtech is looking for a Customer Service Associate based in Sofia. This position serves as the first point of contact for customers, handling questions and offering support to ensure a positive experience with Playtech products. What You Will Do Respond to customer inquiries promptly and professionally Assist customers with issues related to Playtech products Work to resolve concerns and provide clear solutions Support a positive relationship between customers and the Playtech brand Location This role is based in Sofia.

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to streamline their operations and save both time and money. Our offerings include business accounts, comprehensive banking services, and a suite of integrated administrative solutions ranging from invoicing to accounting.Tide is revolutionizing the small business banking landscape with over 1.8 million members across the UK, India, Germany, and France.Utilizing cutting-edge technology, our solutions are tailored specifically for SMEs. With fast onboarding, competitive fees, and innovative features, we are committed to making data-driven decisions that support our mission: helping SMEs reclaim their time and resources so they can focus on their passions.Tide Facts:Available for SMEs in the UK, India, Germany, and FranceMore than 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthOver $300 million secured in fundingA diverse team of over 2,500 Tideans worldwideHeadquartered in Central London, with a member support and technology center in Sofia, Bulgaria, and additional tech centers across Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:Our dedicated team focuses on delivering exceptional, member-centric financial solutions through innovative technology and unparalleled service. By joining us, you will play a vital role in helping small businesses access the financial solutions they need while contributing to a high-growth, collaborative environment that prioritizes impact and innovation.ABOUT THE ROLE:As a Customer Success Specialist, your responsibilities will include:Managing incoming communications from our customersEnsuring accurate and timely use of sales technologies, including our CRM, to facilitate effective data collection and reportingProactively reaching out to potential customers exploring financial options on our website and handling inbound inquiriesGuiding customers through our digital journey to successfully secure the funds they requireProviding assistance throughout the sales process by collaborating with lendersConfidently pitching lending products from our panel of lenders that best suit our customers' needsMaintaining up-to-date information on all prospects in SalesforceMonitoring trends and anticipating customer needs

Exciting Opportunity — AJW Group is Growing!As we launch our new offices in Sofia, Bulgaria, we are on the lookout for talented aviation professionals to join our dynamic team.We are currently seeking a Customer Service Executive specializing in Repairs to enhance our global customer support and facilitate a seamless repairs process. In this pivotal role, you will oversee repair orders, liaise with suppliers, monitor turnaround times, and deliver prompt updates to our customers, all while fostering strong partnerships for long-term collaboration.Given the critical nature of this position within our aviation operations, previous experience in aviation is mandatory.Key Responsibilities:Work closely with the Customer Repairs Team Leader and AJW Group to ensure inventory levels align with customer expectations and financial objectives.Contribute significantly to MRO (Maintenance, Repair, Overhaul) Operations.Adhere to updated procedures for stock management and upgrades.Maximize cost efficiency and minimize repair turnaround times.Assist the team in fulfilling service commitments and departmental targets.Select vendors and manage repair order processing.Collaborate with vendors to control costs and improve profitability.Prioritize expedited repair orders to shorten turnaround times.Support Sales by addressing urgent requests promptly.Coordinate with warehouse, logistics, and inspection teams as required.

At Mercier Consultancy, we are committed to enhancing the accessibility of government services for our community. We are currently looking for a passionate Italian Speaking Customer Service Representative to assist our client's Government Services Platform. In this pivotal position, you will deliver outstanding support to Italian-speaking citizens seeking information and assistance regarding various government services.Your proficiency in Italian will be instrumental as you guide customers through the platform, providing precise information on services, application processes, and eligibility requirements to ensure a seamless user experience. Your efforts will play a key role in fostering understanding and accessibility of government resources.Key Responsibilities Deliver high-quality customer support in Italian via phone, email, and chat for government service inquiries Assist clients with questions regarding applications, eligibility, and available services Professionally resolve customer issues and concerns Accurately document all customer interactions in our CRM system Work collaboratively with internal teams to ensure the accurate dissemination of information and services Collect customer feedback to inform service improvements Stay updated on government services and processes to provide relevant guidance and information

Join Alumil, a leader in the research, development, and manufacturing of architectural aluminium systems in Europe, as we seek to fill the role of Customer Consultant Engineer.About UsAt Alumil, we pride ourselves on fostering creativity and innovation. Our mission is to harness the talents of our team, the "Alumilers", to create a more sustainable world. The Greek term "meraki" embodies our ethos – putting personal passion into our work. We value uniqueness, responsibility, and teamwork as we strive for excellence every day.The RoleAs a Customer Consultant Engineer, you will play a vital role in our Sales Division. You will be the first point of contact for clients, addressing inquiries related to our systems and project specifications. Your responsibilities include conducting static studies for selecting the appropriate profiles during project design phases and providing specialized designs. Your strong communication skills will allow you to actively collaborate with the sales team and engage with architects, private clients, and fabricators.Your ImpactYour technical expertise, attention to detail, and sense of responsibility will be key in turning client requests into reality. You will organize requests and deliver top-notch engineering advice, significantly contributing to the success of various projects.QualificationsA degree in Architecture, Civil Engineering, Mechanical Engineering, or a related field.Experience with aluminium systems is preferred.A minimum of 1-3 years in the construction industry.Proficiency in AutoCAD or similar design software.Strong computer skills and excellent command of the English language.Demonstrated organizational skills, reliability, and the ability to maintain confidentiality.What You Will GainComprehensive private life and health insurance.Performance-based benefits.Opportunities for continuous learning and professional development.A collaborative and engaging work environment.A personalized training plan tailored to your needs.Unique role-specific benefits.About AlumilWith over 35 years of experience and a workforce of 3,000 employees, Alumil is at the forefront of the architectural aluminium systems industry. We operate advanced production facilities across 12 locations in Europe. As a family-owned company, we prioritize a culture of inclusivity, treating our employees as family.

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.