Customer Service Associate at Playtech | Sofia

About the Role Playtech is looking for a Senior DevOps Engineer to join the team in Sofia. This position focuses on building and maintaining scalable infrastructure, supporting high availability, and streamlining continuous integration and deployment pipelines. What You Will Do Design and implement infrastructure that can grow with business needs Maintain systems for high availability and reliability Optimize CI/CD processes to improve software delivery Work closely with teams across development, QA, and operations to improve the software development lifecycle Contribute to the efficiency and stability of Playtech’s operations Location This role is based in Sofia.

Your impactful role. In this position, you will...Facilitate month-end and year-end closing activities by conducting cost reconciliations, applying cost allocation principles in SAP, and scrutinizing Trial Balance, Profit and Loss, and Balance Sheet.Contribute to the preparation of monthly, quarterly, and annual Group reports in accordance with Group standards.Develop monthly and annual budgets and forecasts with guidance from your direct supervisor.Generate supporting Excel documentation for cost analysis (budget versus actual), alongside various monthly reports and validations.Oversee company Purchase Orders, ensuring their approval workflow is monitored and accurately reflected in the Monthly Cash Request.Engage in the company's payment processing by performing all relevant checks.Partake in bookkeeping activities within SAP.Assist in the preparation of Annual Financial Statements required by the Bulgarian Tax Authorities and support the annual audit process.

Your impactful role. As a Senior Database Administrator, you will...Oversee the daily operations of Playtech's global database platform, from initial setup to advanced tool development.Manage high-volume databases within a complex ecosystem with numerous interdependencies.Strategically plan and implement database administration tasks to ensure peak stability and availability.Install and upgrade databases along with high-availability solutions.Create automation, monitoring, and other tools to streamline processes.Join an on-call rotation to address database-related production incidents promptly.

Join Playtech as a Senior FX Artist and play a pivotal role in crafting visually stunning effects for our gaming platforms. We are looking for a passionate and creative individual who can bring dynamic visual flair to our projects. Your expertise in creating compelling visual effects will enhance the player experience across various gaming titles.

As a Compliance Officer at Playtech, you will play a crucial role in ensuring that our operations adhere to all regulatory requirements. You will be responsible for monitoring compliance processes, conducting audits, and providing guidance on compliance-related matters. Your expertise will help us maintain the highest standards of integrity and transparency in our business dealings.

Role Overview Playtech is looking for a Monitoring Specialist in Sofia to help maintain the stability and performance of company systems. This role focuses on real-time monitoring and analysis of system performance. What You Will Do Monitor system health and performance using internal tools Analyze data to detect irregularities or issues Work with teams across the company to address and resolve problems quickly Proactively identify potential risks to system stability

Join Playtech as a Java Architect and play a pivotal role in shaping our software architecture. You will be responsible for designing scalable and efficient systems, collaborating closely with cross-functional teams, and ensuring the highest quality of code and performance. If you are passionate about technology and eager to make an impact in the gaming industry, we want to hear from you!

Your Impactful Mission: As a Network Operations Manager, you will...Provide leadership with vision and operational oversightOversee, mentor, and develop two distinct network teams: Network Operations & Network Automation.Establish strategic direction and a long-term vision for network operations that aligns with product priorities and business objectives.Encourage a high-trust, high-performance culture emphasizing operational excellence, accountability, and ongoing learning.Ensure resilient, secure, and highly available network operationsManage daily operations across globally distributed network environments that support mission-critical services.Take ownership of incident management, including queue health, prioritization, escalation pathways, and the complete lifecycle of network incidents.Lead major incident responses, triage, decision-making, and cross-team coordination in alignment with Playtech’s Critical Incident Management framework.Guarantee that infrastructure is audit-ready, secure, maintained, monitored, and thoroughly documented.Design, innovate, and enhance the network architectureDirect the design and deployment of robust, secure, fault-tolerant global network solutions.Enforce and uphold network security standards including firewalls, segmentation, access controls, and encryption.Implement and enhance monitoring & alerting frameworks to improve visibility and reduce Mean Time to Recovery (MTTR).Scale operations through automation, Infrastructure-as-Code, and NetDevOps practicesPromote modern Network Automation, Infrastructure-as-Code, and API-driven operations.Establish consistent change management processes utilizing automation to minimize toil and operational risk.Collaborate with Platform, Security, and Infrastructure Engineering teams to develop standardized deployments, templates, and CI/CD-style network change pipelines.Engage and collaborate across the organizationWork in close partnership with senior leadership.Manage vendor relationships, operational budgets, and technology procurement initiatives.Effectively communicate intricate network topics to both technical and non-technical stakeholders.

Join Playtech as a Customer Service Associate in Sofia and become a vital part of our dynamic customer support team. In this role, you will have the opportunity to assist customers with inquiries, resolve issues, and provide exceptional service that enhances their experience with our products. We are looking for enthusiastic individuals who are passionate about helping others and are eager to learn and grow within the company.

About the Role Playtech is looking for a Customer Service Associate to join the team in Sofia. This position focuses on supporting customers by handling inquiries, resolving problems, and making sure clients receive attentive service. What You Will Do Respond to customer questions and requests Help resolve issues in a timely, friendly manner Maintain a high standard of service for every client Who We’re Looking For Enthusiastic and positive attitude Interest in helping others and creating good customer experiences If you enjoy working with people and want to make a difference for customers, consider joining Playtech in Sofia.

Role overview The Risk Management and Payments Specialist at Playtech works to ensure payment systems remain reliable and secure. This role combines risk analysis with direct support for payment operations, playing a key part in both prevention and resolution of payment-related issues. Main responsibilities Analyze risks associated with payment processing Take action to reduce or address identified risks Assist customers who encounter payment issues Help maintain the ongoing stability and security of payment systems Location This role is based in Sofia.

Join Our Mission to Empower Wealth BuildingAt Trading 212, we are transforming the landscape of trading and investing. Our innovative products are designed to empower individuals to build their wealth effectively.We believe that a culture rooted in excellence and rapid innovation is essential to our success.With over 4.5 million clients and more than €30 billion in assets under management, we have quickly established a reputation for scale and trust in the financial industry.Your ResponsibilitiesArchitect and implement dynamically scalable, self-healing infrastructure and applications across public and private cloud platforms.Continuously enhance and automate infrastructure designs to boost resilience and scalability.Utilize IaaS automation tools such as Terraform, AWS CloudFormation, and Ansible.Facilitate the migration of environments from on-premise infrastructure to AWS/GCP.Analyze application and infrastructure KPIs, proactively identifying and addressing bottlenecks and potential issues.Design infrastructures that ensure zero downtime.Drive continuous performance improvements and troubleshoot critical components.Engage in knowledge sharing with colleagues to foster growth as the company evolves, valuing honest feedback as a crucial tool for success.Required QualificationsProven expertise in public cloud platforms, specifically AWS and GCP.In-depth understanding of DevOps principles and their practical application in various workflows; experience with CI/CD tools such as GitHub, GitLab, or Jenkins.Hands-on experience with containerization technologies and orchestration systems, including Docker, Kubernetes, EKS/ECS, and Nomad.Solid understanding of Infrastructure as Code practices using tools like Terraform and AWS CloudFormation.Experience in implementing and maintaining configuration management tools such as Puppet and Ansible.Expertise in relational databases including AWS RDS, MySQL/MariaDB/PostgreSQL, and TimescaleDB.Familiarity with messaging services like Amazon MSK, Amazon MQ, Kafka, and RabbitMQ.Strong proficiency in Python and Bash scripting.Preferred QualificationsExperience with on-premise private cloud infrastructure.

Join our dynamic team as a Senior DevOps Engineer at Mirantis, where you will spearhead the design, implementation, and enhancement of customer infrastructure and CI/CD pipelines. Your expertise will be pivotal in collaborating with cross-functional teams to ensure optimal system performance, scalability, and security. In this influential role, you will also provide mentorship to junior engineers, champion automation initiatives, and play a key part in strategic decisions concerning infrastructure and deployment practices. This position is perfect for a seasoned professional with a strong foundation in cloud technologies, containerization, scripting, and DevOps best practices.Main Responsibilities:Architect and implement customer infrastructure across various cloud providers and bare metal environmentsDevelop and oversee Kubernetes clusters for microservices-based applicationsEnhance and streamline CI/CD pipelines for efficient software deliveryDesign, monitor, and manage development, staging, and production environmentsFacilitate knowledge sharing with customers during deployment projectsCollaborate with internationally distributed teams to tackle technical challenges and drive process improvementsMentor and cultivate the growth of fellow DevOps EngineersContribute to the Mirantis deployment knowledge baseContinuously enhance tools and technologies used in our processes

Your Inspiring Role: As an Art Director, You Will…Take charge of the creative vision and design of games, establishing distinctive visual identities for each project.Develop initial graphical concepts and produce comprehensive 2D game art, including characters, user interfaces, symbols, screens, backgrounds, and promotional materials.Lead and mentor the design team, ensuring their work aligns with the overall product vision and technical specifications.Evaluate designers’ performance, provide constructive feedback, and encourage professional growth.Collaborate effectively with game producers, developers, and cross-functional teams to ensure timely delivery of high-quality assets.Supervise the animation and 3D modeling processes, approving samples and recommending enhancements.Optimize final game packages for performance efficiency and file size management.Present graphic elements for approval by management and keep leadership informed on progress.Address visual and functional challenges with creativity throughout the game development lifecycle.Facilitate communication with stakeholders, including game owners and external partners.

Join KIPMI Software, a pioneering company born from TINQIN, which has been at the forefront of innovative software solutions for the insurance sector for over a decade. As part of the Be Ys Group, we are venturing into the realms of digital trust and identity technologies. We invite you to be a part of our dynamic team focused on developing next-generation digital trust products.Let's build the future of technology together!Key Responsibilities:Design, build, and deploy web services and applications utilizing Docker and Kubernetes in both Azure and on-premises environments.Develop and manage CI/CD pipelines using GitLab and Azure DevOps.Implement Infrastructure as Code practices with Terraform and Ansible.Ensure high availability and performance for SQL/NoSQL databases, APIs, and front-end services.Set up monitoring and alerting systems using Prometheus, Grafana, Loki, and ELK stack.Automate operational workflows and runbooks with tools such as Rundeck, Ansible, or custom scripts.Collaborate closely with product and development teams, leading troubleshooting efforts and providing technical support.Qualifications:Bachelor's degree in Computer Science, Engineering, or a related field.Robust experience in technical roles involving engineering, development, or operations.Proficient in Kubernetes and Docker with strong hands-on experience.Experienced in Linux system administration.Familiarity with at least one scripting language (e.g., Bash, Python).Experience with CI/CD tools such as GitLab CI or Azure Pipelines.Practical knowledge of Infrastructure as Code using Terraform and Ansible.Preferred Skills:Knowledge of the Java ecosystem (Java, Spring Boot, JDBC, Maven).Experience with Azure Cloud or OpenStack environments.Familiarity with GitOps workflows and identity management.Understanding of Agile methodologies and collaboration with developers and product teams.What We Offer:Competitive salary package.A stimulating and engaging work environment.Opportunity to work with cutting-edge technologies on real projects.Collaboration with a team of skilled and friendly professionals.Continuous learning and professional development opportunities.Corporate training and tech conference participation.Annual performance reviews and evaluations.Fun team-building events.

About the Role mangroup is looking for a DevOps Engineer in Sofia to help improve and maintain our deployment processes. This role works closely with both development and IT operations teams to automate workflows and support the reliability of our applications. What You Will Do Manage infrastructure and deployment pipelines Implement and maintain CI/CD practices Monitor cloud environments for performance and availability Troubleshoot and resolve operational issues Identify and drive improvements to existing systems Location This position is based in Sofia.

Tietoevry is looking for a Senior DevOps & AI Automation Engineer to join the team in Sofia. This position focuses on improving automation and refining DevOps workflows by applying advanced AI tools and methods. Role overview Collaboration is central to this role. The engineer will work with colleagues from different disciplines to strengthen automation and drive improvements in technology operations. Emphasis is placed on integrating AI into existing DevOps processes to increase efficiency and reliability. Key responsibilities Work with cross-functional teams to identify and address automation opportunities Enhance and optimize DevOps practices using AI-driven approaches Support the adoption of new technologies that improve operational workflows Location This position is based in Sofia.

Playtech seeks a Senior FX Artist in Sofia to design and implement visual effects for its gaming products. This position centers on crafting effects that enhance gameplay and keep players engaged throughout their experience. Key responsibilities Collaborate with game designers and developers to build and refine visual effects for new and existing titles Contribute creative ideas to improve the overall look and feel of each game Develop effects that support both gameplay mechanics and narrative elements Team environment Work as part of a collaborative team that values creativity and technical expertise. The group is committed to advancing visual storytelling with every project.

Join Playtech as a Sound Designer and immerse yourself in the world of audio innovation. You will be responsible for creating immersive soundscapes and high-quality audio assets that enhance gaming experiences. Collaborate with game designers and developers to implement sounds that captivate players and elevate their gaming journey.