Customer Service Associate at Playtech | Sofia

Exciting Opportunity — AJW Group is Growing!As we launch our new offices in Sofia, Bulgaria, we are on the lookout for talented aviation professionals to join our dynamic team.We are currently seeking a Customer Service Executive specializing in Repairs to enhance our global customer support and facilitate a seamless repairs process. In this pivotal role, you will oversee repair orders, liaise with suppliers, monitor turnaround times, and deliver prompt updates to our customers, all while fostering strong partnerships for long-term collaboration.Given the critical nature of this position within our aviation operations, previous experience in aviation is mandatory.Key Responsibilities:Work closely with the Customer Repairs Team Leader and AJW Group to ensure inventory levels align with customer expectations and financial objectives.Contribute significantly to MRO (Maintenance, Repair, Overhaul) Operations.Adhere to updated procedures for stock management and upgrades.Maximize cost efficiency and minimize repair turnaround times.Assist the team in fulfilling service commitments and departmental targets.Select vendors and manage repair order processing.Collaborate with vendors to control costs and improve profitability.Prioritize expedited repair orders to shorten turnaround times.Support Sales by addressing urgent requests promptly.Coordinate with warehouse, logistics, and inspection teams as required.

The OpportunityJoin AJW Group, a global leader in the aviation industry specializing in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. As a vital member of our Power By The Hour team, you will play a key role in managing customer relations, fostering long-term partnerships, and ensuring the delivery of top-notch services.This role is perfect for individuals who excel in dynamic environments and are dedicated to providing outstanding customer service. We are particularly interested in candidates with a background in the aviation supply chain, particularly in PBH programs or component support.Your Responsibilities:Manage customer requirements through detailed technical research, market analysis, and data interrogation.Support the order fulfillment process, including negotiations, vendor quality approvals, and system processing.Collaborate with internal teams to ensure timely delivery and accurate identification of core components.Oversee warranty claims, RMA processes, credit notes, and off-core returns.Maintain effective communication with customers and vendors, including conducting contractual review meetings.Monitor performance metrics against customer KPIs and SLAs, providing regular reports.Prepare and present operational data both internally and to clients.Investigate and resolve customer queries utilizing quality systems to promote continuous improvement.

Exciting Career OpportunityJoin AJW Group, a globally recognized leader in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. As a vital member of the Power By The Hour team, you will play a crucial role in managing and supporting our customers, fostering long-term relationships, and delivering exceptional service.This role is perfect for individuals who excel in high-energy environments and have a passion for outstanding customer service. Candidates with experience in the aviation supply chain, particularly in Power By The Hour programs or component support, will be favored.Your Responsibilities:Address customer needs through technical research, market analysis, and data interrogation.Facilitate order fulfillment by negotiating, approving vendor quality, and processing through portals.Collaborate with internal teams to ensure prompt delivery and accurate component identification.Manage warranty, RMA, credit note, and off-core return processes.Maintain transparent communication with customers and vendors, including contractual review meetings.Track and report performance metrics against customer KPIs and SLAs.Compile and present operational data to internal and external stakeholders.Investigate and resolve inquiries using quality systems to drive continuous improvement.

Join Our Team as an MRO ExecutiveWe are on the lookout for a skilled MRO Executive to enhance our aviation team in Sofia. This pivotal position is integrated into our extensive global network, acting as a vital extension of our Headquarters in Horsham, UK. The Sofia team is essential for facilitating international MRO activities, managing suppliers, and overseeing component repair operations across various regions.In this role, you will manage repair orders, collaborate with approved MRO vendors worldwide, and ensure that aircraft components are repaired, certified, and returned following all contractual and regulatory standards.Key ResponsibilitiesOversee the complete repair cycle for aircraft components.Acquire and assess repair quotations from approved MRO vendors.Engage in negotiations for repair pricing and turnaround times (TAT).Issue and manage repair orders using ERP systems.Track component status and proactively handle delays.Verify repair documentation for compliance with EASA / FAA certification standards.Coordinate with logistics teams for shipment and returns.Assist with AOG requirements requiring urgent repair coordination.Maintain precise records of costs and supplier performance.

Role Overview AJW Group is seeking an Aircraft Repair Cost Engineer for its new Sofia office. This position reports to the Head of Technical Services and works within the Technical and Compliance Team. The role focuses on supporting aircraft component maintenance, repair, and overhaul (MRO) activities, ensuring they meet both technical standards and commercial objectives. Main Responsibilities Analyze repair costs in detail and provide commercial recommendations based on data. Review supplier quotes, teardown findings, and repair proposals for aircraft components. Assess the economics of repair versus replacement, considering beyond economic repair (BER) and fair market value. Partner with Value Engineers to develop should-cost analyses, factoring in labor, materials, and market trends. Support decisions on overhauls, repair development, and alternative sourcing strategies. Evaluate the commercial impact of modifications, service bulletins, and changes in repair scope. Offer clear, balanced recommendations to stakeholders, weighing technical and commercial factors. Drive value through supplier negotiations and by optimizing repair processes. Work closely with Procurement, Repairs, Technical Services, and Value Engineering teams to challenge pricing and repair scope. Use data-driven cost models to support negotiations with suppliers, grounding arguments in technical and commercial reasoning. Spot opportunities to reduce repair costs and improve value outcomes. Take part in the evaluation of repair vendor contracts. Assist with reviewing CID/FOD cases and coordinate cost reimbursements from clients. Contribute to refining repair strategies to boost long-term cost efficiency and reliability. Apply data and reporting to support ongoing process improvements. Location Sofia, Sofia, Bulgaria

At Mercier Consultancy, we are committed to enhancing the accessibility of government services for our community. We are currently looking for a passionate Italian Speaking Customer Service Representative to assist our client's Government Services Platform. In this pivotal position, you will deliver outstanding support to Italian-speaking citizens seeking information and assistance regarding various government services.Your proficiency in Italian will be instrumental as you guide customers through the platform, providing precise information on services, application processes, and eligibility requirements to ensure a seamless user experience. Your efforts will play a key role in fostering understanding and accessibility of government resources.Key Responsibilities Deliver high-quality customer support in Italian via phone, email, and chat for government service inquiries Assist clients with questions regarding applications, eligibility, and available services Professionally resolve customer issues and concerns Accurately document all customer interactions in our CRM system Work collaboratively with internal teams to ensure the accurate dissemination of information and services Collect customer feedback to inform service improvements Stay updated on government services and processes to provide relevant guidance and information

Join Playtech as a Customer Service Associate and become a vital part of our dynamic team in Sofia! In this role, you will be responsible for providing exceptional customer support, assisting clients with inquiries, and ensuring a high level of customer satisfaction. We are looking for enthusiastic individuals who can thrive in a fast-paced environment and are eager to contribute to the success of our company.

Join Mercier Consultancy as a Hungarian-Speaking Customer Service Representative and become an integral part of our Client's Subscription-Based Services team. In this dynamic position, you will deliver outstanding support to our Hungarian-speaking customers, addressing their subscription-related inquiries to ensure a smooth and pleasant user experience.Your proficiency in Hungarian will be crucial as you assist clients with account management, troubleshoot issues, and share insights about service features and advantages. Your commitment to providing high-quality service will be key in enhancing customer satisfaction and loyalty.Key Responsibilities Provide exceptional customer service in Hungarian through various communication channels, including phone, email, and chat, focusing on subscription inquiries. Guide customers through account management, payment processes, and subscription adjustments. Resolve customer complaints and inquiries professionally and efficiently. Accurately document all customer interactions within our CRM system. Work collaboratively with internal teams to tackle complex customer issues and improve service quality. Collect and analyze customer feedback to drive service enhancements. Stay informed about evolving trends in subscription-based services and the industry at large.

About the Role Playtech is looking for a Customer Service Associate to join the team in Sofia. This position focuses on supporting customers by handling inquiries, resolving problems, and making sure clients receive attentive service. What You Will Do Respond to customer questions and requests Help resolve issues in a timely, friendly manner Maintain a high standard of service for every client Who We’re Looking For Enthusiastic and positive attitude Interest in helping others and creating good customer experiences If you enjoy working with people and want to make a difference for customers, consider joining Playtech in Sofia.

Join Renesa Electronics as a Customer Service Representative Intern and gain hands-on experience in the dynamic electronics sector. In this role, you will assist customers with inquiries, provide product information, and develop skills in communication and problem-solving.

Join Playtech as a Customer Service Associate in Sofia and become a vital part of our dynamic customer support team. In this role, you will have the opportunity to assist customers with inquiries, resolve issues, and provide exceptional service that enhances their experience with our products. We are looking for enthusiastic individuals who are passionate about helping others and are eager to learn and grow within the company.

Join the dynamic team at Mercier Consultancy as a Danish Speaking Customer Service Advisor, where you will embark on an exciting journey to Greece with paid relocation! In this pivotal role, you will be the primary contact for our Danish-speaking clients, delivering exceptional customer service while embracing the stunning Greek scenery and culture.As a Customer Service Advisor, you will assist clients through various communication channels, ensuring their inquiries are addressed promptly and professionally. Your efforts will be crucial in upholding our stellar reputation for customer satisfaction and service excellence.Key ResponsibilitiesProvide outstanding support to Danish-speaking customers via phone, email, and chat.Address customer inquiries regarding our products and services.Accurately document customer interactions in our CRM system.Collaborate with team members to efficiently resolve customer issues.Guide clients on product features and benefits to enhance their experience.Gather and communicate customer feedback to drive service enhancements.Participate in ongoing training to stay current on product knowledge.

Join Mercier Consultancy in an exciting role as a Hungarian Customer Service Representative for our Client's Online Education Platform based in Bulgaria. In this pivotal position, you will deliver exceptional support to our Hungarian-speaking clientele, guiding them through our online educational resources and tools.Your proficiency in Hungarian will be crucial as you assist customers with inquiries about course details, technical assistance, and account management, ensuring they enjoy a seamless learning experience. You will play a key role in our mission to make education accessible and empowering for all learners.Key Responsibilities Provide exemplary customer support in Hungarian via phone, email, and chat regarding our online education platform Assist users with registration, course selection, and navigation of learning systems Troubleshoot technical issues and supply effective solutions to enhance user experiences Accurately document all customer interactions within our CRM system Work collaboratively with internal teams to address complex inquiries and feedback Gather customer insights to contribute to the improvement of our educational offerings and platform usability Stay informed about educational trends and technological advancements in online learning

Join Mercier Consultancy MD for an exhilarating opportunity as a Portuguese Speaking Customer Service Representative, focusing on subscription services based in the stunning environment of Greece! This position is perfect for those eager to leverage their language abilities while delivering exceptional customer support in a vibrant Mediterranean setting.Why You Should Join UsAt Mercier Consultancy MD, we prioritize a dynamic and collaborative workplace where your contributions make a difference. Experience the rich cultural heritage and breathtaking landscapes of Greece while enhancing customer satisfaction through your role.Key Responsibilities Provide exemplary assistance to Portuguese-speaking customers through various channels including phone, email, and chat, maintaining a friendly and professional tone. Guide customers in understanding their subscriptions and promptly resolve any questions or concerns. Effectively handle customer complaints to boost overall satisfaction levels. Keep precise records of customer interactions, ensuring timely follow-up on any pending issues. Work alongside team members and other departments to enhance service delivery and customer experience. Stay updated on subscription services and market trends to offer informed support.

Join Mercier Consultancy as a Dutch Speaking Customer Service Representative, supporting our client's innovative food delivery platform. In this engaging position, you will deliver outstanding service to Dutch-speaking customers, guiding them through our food delivery offerings and ensuring a smooth ordering process.Your proficiency in Dutch will be vital as you respond to customer queries regarding menu items, assist with order placements, track deliveries, and resolve any issues that arise. Your dedication to exceptional customer service will foster a positive experience for our users.Key Responsibilities Provide exceptional customer support in Dutch via phone, email, and chat for food delivery inquiries. Assist customers with their menu selections, order placements, modifications, and cancellations. Quickly and effectively resolve customer issues and complaints. Accurately document customer interactions in our CRM system. Work collaboratively with restaurant partners and delivery teams to ensure a seamless service experience. Collect customer feedback to continually enhance service quality. Stay informed about menu items, ongoing promotions, and delivery policies.

Join Mercier Consultancy MD, a dynamic company located in the vibrant city of Sofia, as we seek enthusiastic Italian-Speaking Customer Service Representatives. This exciting role is perfect for individuals who thrive on delivering exceptional customer support and are fluent in Italian. You will have the opportunity to connect with customers, addressing their inquiries and ensuring a delightful experience.Key Responsibilities Effectively respond to customer inquiries via phone, email, and chat in Italian, providing assistance with product and service questions. Offer precise information regarding billing, accounts, and company policies. Guide customers through troubleshooting any issues they may face with products or services. Resolve customer complaints efficiently while ensuring high levels of satisfaction. Document all customer interactions in the CRM system for accurate record-keeping and follow-up. Work closely with internal teams to enhance service delivery and address customer feedback. Maintain up-to-date knowledge of the products and services offered to provide informed support.

Role overview Playtech is looking for a Customer Service Associate to join its 24/7 support team in Sofia. The role centers on providing responsive assistance to customers at any time of day or night. Associates handle questions and concerns through several communication channels, making sure customers receive timely and accurate support. What you will do Respond to customer inquiries quickly and with professionalism Communicate with customers through chat, email, and phone Resolve issues and offer clear, helpful information to maintain a positive experience Contribute to Playtech’s reputation for quality service in the gaming sector Location This position is based in Sofia and is part of a team that supports customers around the clock.

Mercier Consultancy is thrilled to offer exciting career opportunities for Finnish Language Customer Service Representatives based in Sofia, Bulgaria. If you are passionate about assisting others and excel in delivering outstanding customer support, this role is tailor-made for you!In this position, you will play a vital role in assisting our Finnish-speaking clientele by addressing their inquiries, providing effective solutions, and ensuring a delightful experience with our services. Your commitment to excellence and professionalism will be crucial in fostering customer loyalty.Key ResponsibilitiesDeliver exceptional customer service in both Finnish and English across various communication platformsRespond to customer inquiries, concerns, and issues promptly and effectivelyAccurately document all customer interactions in our customer relationship management (CRM) systemCollaborate with team members to resolve intricate customer issuesCollect and analyze customer feedback to facilitate service enhancementsStay updated on product offerings and changes to provide the best assistance to customersParticipate in training sessions to continuously improve customer service skills

Join Mercier Consultancy MD and seize an incredible opportunity to advance your career as a German-speaking Customer Service Professional in Sofia, Bulgaria. Our organization is excited to provide a fully paid relocation package, ensuring a smooth transition to this vibrant city while you grow your career. We are on the lookout for enthusiastic individuals dedicated to delivering exceptional customer service in a fast-paced, international setting.Key Responsibilities Provide top-notch customer support in German, efficiently addressing inquiries and resolving issues. Handle and resolve complaints with a strong emphasis on customer satisfaction and retention. Accurately document all customer interactions in our CRM system. Collaborate with team members to foster a supportive and productive work environment. Stay informed about company products and services to offer knowledgeable assistance to customers. Participate in ongoing training to continuously improve skills and enhance service delivery.