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Customer Service Agent Positions Available

SutherlandAlexandria
On-site Full-time

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Experience Level

Entry Level

Qualifications

Excellent communication skills, both verbal and writtenStrong problem-solving abilitiesAbility to work in a team-oriented environmentProficient in using computers and various software applicationsHigh school diploma or equivalent

About the job

Sutherland seeks Customer Service Agents for its Alexandria location. In this role, each interaction shapes the customer’s experience with the company. Agents answer questions, resolve concerns, and make sure every customer feels supported.

Key responsibilities

  • Handle customer inquiries over phone, email, or chat
  • Offer clear information and effective solutions
  • Record details from each customer interaction
  • Collaborate with colleagues to address customer needs

What we look for

  • Strong communication skills
  • Ability to stay organized and focused
  • Comfort working in a busy setting
  • Interest in helping others

These positions are based in Alexandria. Sutherland encourages applicants who are ready to support customers and work as part of a collaborative team.

About Sutherland

Sutherland is a global leader in business process outsourcing (BPO), offering a wide range of services to help companies enhance customer experiences and drive business results. With a commitment to innovation and excellence, we empower our employees to grow and succeed in their careers.

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