About the job
Sutherland seeks Customer Service Agents for its Alexandria location. In this role, each interaction shapes the customer’s experience with the company. Agents answer questions, resolve concerns, and make sure every customer feels supported.
Key responsibilities
- Handle customer inquiries over phone, email, or chat
- Offer clear information and effective solutions
- Record details from each customer interaction
- Collaborate with colleagues to address customer needs
What we look for
- Strong communication skills
- Ability to stay organized and focused
- Comfort working in a busy setting
- Interest in helping others
These positions are based in Alexandria. Sutherland encourages applicants who are ready to support customers and work as part of a collaborative team.

