Customer Service Advisor - Life Insurance

This 12-month fixed-term Employee Relations Advisor role at Legal & General is based in Cardiff. The position focuses on supporting a positive workplace culture by guiding managers and employees through a range of employee relations matters. Ensuring compliance with employment law and internal standards is central to this role. Key responsibilities Provide advice on employee relations issues, including conflict resolution and workplace concerns. Collaborate with employees and managers to support clear communication and effective problem-solving. Assist in developing and implementing policies that promote employee satisfaction and strong performance. Ensure all guidance and actions comply with current employment legislation and company policies. Contract details This position is offered as a 12-month fixed-term contract and is based in Cardiff.

Legal & General is hiring an Employee Relations Advisor for a 12-month fixed-term contract in Cardiff. This role centers on supporting employee relations and promoting a positive workplace culture while ensuring compliance with employment regulations. Key responsibilities Provide expert guidance on a variety of employee relations topics Assist with investigations into workplace concerns Collaborate with HR colleagues to develop and implement practical solutions Requirements Strong interpersonal and communication abilities Experience contributing to a collaborative work environment Skill in interpreting and applying employment regulations This contract offers an opportunity to influence employee experience at Legal & General. Those who enjoy working with people and addressing workplace challenges are encouraged to apply.

Job Title: Project Manager (12 month FTC)Location: Cardiff (Hybrid)Salary: up to £42,000Contract type: 12 month FTC#LI-HybridAbout the RoleWe are seeking a dedicated and skilled Project Manager to cover a maternity leave for a period of 12 months. This pivotal role will focus on overseeing business improvement and transformation initiatives across key ARO processes, including Prospect to Order and Service Management. Your mission will be to ensure that the anticipated benefits of these enhancements are realized within the organization.You will manage enhancements that may involve process optimizations or integrating business areas that currently do not utilize group ARO platforms. Your leadership will be instrumental in delivering projects on time and to the required quality standards, identifying and managing all critical tasks crucial to the project’s success, and engaging all stakeholders effectively.We aim for those impacted by the project to perceive the transformation positively and to meet the organization's objectives.Please note: This is a Hybrid role requiring 3 days in the office. You must have your own transport to commute to the office.What You’ll DoInitiation:Develop and document project initiation plans that define and establish: planned benefits, scope, deliverables, quality standards, milestones, schedules, costs, risks, resources, contingencies, and communication strategies.Lead project kick-off meetings with stakeholders, clearly articulating key project components.Secure stakeholder approval and commitment on project tasks.Maintain comprehensive project documentation.Delivery:Form and lead project teams with clearly defined roles and responsibilities.Deliver projects to agreed service levels, ensuring customer satisfaction and adherence to budget.Monitor and document project progress to ensure timely delivery.Track and evaluate project risks, developing mitigation strategies as necessary.Manage project cash flow and financial forecasts where applicable.Ensure compliance with quality standards, reviewing project deliverables and communicating any variances.Effectively manage significant changes, such as scope alterations, with project sponsor approval.Identify and address project performance issues promptly.

About the Role Legal & General is hiring a Finance Analyst for a 12-month fixed-term contract based in Cardiff. This role centers on analyzing financial data, preparing reports, and offering insights that inform strategic decisions. What You Will Do Analyze financial data to support business operations Prepare accurate financial reports Provide insights to assist in decision-making Help maintain accuracy and compliance in financial processes Contract Details 12-month fixed-term contract Location: Cardiff

Role overview Legal & General is hiring a Sales Support Executive for a 12-month fixed-term contract in Cardiff. This role supports the sales teams, keeping daily operations organized and efficient. What you will do Assist sales teams with administrative and coordination tasks Help maintain smooth workflows and timely communication Support positive relationships with clients and colleagues What you bring Strong attention to detail Clear and effective communication skills Ability to work well with others in a team setting This position is based in Cardiff and runs for 12 months on a fixed-term contract.

Role Overview Legal & General Group Plc is hiring a Data Analyst for a 6-month fixed-term contract based in Cardiff. This position focuses on interpreting data and producing insights that inform strategic decisions across the business. What You Will Do Analyze data sets to identify trends and patterns Deliver clear, actionable insights to support business operations Collaborate with multiple departments to maintain data accuracy and integrity Location and Contract Location: Cardiff Contract: 6-month fixed term

Join Starling Bank as a Senior Compliance Officer for a 9-month fixed term contract. In this pivotal role, you will ensure our operations are in line with regulatory requirements while fostering a culture of compliance throughout the organization. Collaborate with cross-functional teams to identify compliance risks and implement effective solutions. Your expertise will help shape our compliance strategies and maintain the integrity of our banking services.

About the Role Legal & General is seeking a Senior Data Analyst for a 6-month fixed-term contract based in Cardiff. This role focuses on analyzing complex data sets to support decision-making and strategy within retail operations. What You Will Do Examine large and varied data sets to uncover trends and insights Support strategic planning and operational improvements across retail functions Contribute to the enhancement of data processes and reporting Help maintain high standards of service for clients by informing business decisions with reliable analysis Contract Details 6-month fixed-term contract Based in Cardiff

Location: Cardiff, Wales, United Kingdom Closing date: Monday 27th April, 12pm About Starling Bank Starling Bank is building a digital banking experience focused on fairness, intelligence, and a personal touch. The team is driven by technology, integrity, and a commitment to excellent service. As a branchless, mostly paperless bank, Starling values responsible banking, sustainability, and inclusion. The company’s core values, Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness, guide both strategy and culture. Hybrid Working Starling colleagues work at least 10 days per month in the Cardiff office, with the option to work from home for the rest of the month. Role Overview The Mid-Term Planning & Forecasting Analyst develops and maintains resource plans and forecasts for Operations, focusing on longer-term needs. This role supports informed decision-making by ensuring plans align with both current and future business requirements. Main Responsibilities Translate long-term forecasts into mid-term resource plans, taking into account intraday and intra-month patterns and emerging trends. Monitor actual versus forecasted volumes, identify trends, and recommend adjustments for future forecasts. Maintain a reliable supply plan, track capacity impacts, and suggest ways to better match capacity with demand. Update forecasts in the workforce management system as needed. Carry out ad-hoc impact assessments for new initiatives. Work closely with the wider planning team to ensure plans are executed effectively and key metrics stay aligned.

Your Role at Veezu:As a People Advisor, you will play a crucial role within our People Team, delivering expert HR guidance and support to colleagues across various departments.Reporting directly to a Senior People Partner or People Partner, you will engage with a diverse array of People functions and employee lifecycle activities, ensuring adherence to UK employment legislation and best practices while fostering a positive and supportive workplace culture.About Veezu:Veezu stands as the UK's fastest-growing taxi and private hire technology enterprise, serving hundreds of towns and cities across the UK. We are a technology-driven, on-demand mobility service dedicated to empowering our local communities and enhancing their overall experience.Key Responsibilities:Serve as the primary contact for People-related inquiries within your designated regions, offering insights on policies, procedures, and employment law.Assist the People Coordinator in managing and resolving People-related queries via the People Ticket System, ensuring timely support with the backing of People Partners.Aid stakeholders in the acquisition and integration of new businesses into the Veezu Group as required.Support managers in addressing employee relations issues, including investigations and disciplinary actions, pending Senior Management approval.Contribute to the development and implementation of People policies and initiatives aimed at enhancing employee satisfaction.Provide essential support for People-related projects, including organizational restructures and change management initiatives, in collaboration with People Partners and other stakeholders.Offer guidance to the People Coordinator on lower-level employee relations concerns, acting as an initial escalation point.Engage with the HRIS system as an administrator, assisting the People Coordinator in maintaining accurate HR records and ensuring data integrity and confidentiality.Facilitate the onboarding process for new employees, including conducting the People onboarding induction and serving as a contact for inquiries.

Join the vibrant Future Circulation team, a key player in managing circulation for our extensive portfolio of magazine and bookazine titles across the Future brands. We are proud to hold the position of the second-largest magazine publisher in the UK, overseeing over 70 regular magazine titles and more than 100 unique bookazines.Our diverse bookazine collection spans various sectors, often transforming existing magazine content from our market-leading brands into premium bookazine formats. We also innovate new titles, reflecting the latest market trends, including popular topics like air fryers, renowned music stars such as Taylor Swift and Chappell Roan, as well as current health and diet discussions, such as anti-inflammatory diets, menopause, and Mediterranean eating.The Future Circulation team's mission is to optimize the profitability and efficiency of every magazine and bookazine, minimizing waste, outperforming competitors, and capturing greater market share.

Role overview Legal & General is hiring an ER Consultant, Strategy & Policy, based in Cardiff. This position works closely with multiple departments to strengthen the company’s employee relations framework. What you will do Collaborate with teams across the business to support and improve employee relations approaches Contribute insights that help shape workplace policies Promote a positive workplace culture Help ensure policies comply with employment legislation

Role Overview Legal & General is hiring a Workflow Optimization and Performance Analyst for a 12-month fixed-term contract based in Cardiff. This position focuses on improving operational efficiency and supporting retail operations through data-driven analysis and process enhancements. What You Will Do Analyze workflow and performance metrics to identify trends and areas for improvement. Recommend and implement changes that streamline processes within retail operations. Collaborate with teams to support strategic initiatives aimed at boosting operational effectiveness. Location This role is based in Cardiff. Contract Details 12-month fixed-term contract.

Role Overview aro is hiring an Account Manager - IT based in Cardiff, Wales. This role focuses on building and maintaining strong client relationships while supporting the delivery of IT projects. The position calls for someone who understands IT solutions and enjoys helping clients achieve their goals. What You Will Do Manage day-to-day communication with clients, acting as their main point of contact Coordinate with internal teams to deliver IT projects on schedule Identify opportunities to expand services and support client growth Monitor client satisfaction and address any concerns promptly Location This position is based in Cardiff, Wales, United Kingdom.

Join us as a B2B Account Manager and take on an exciting role where you will:Implement a strategic hybrid account management approach, integrating personalized support with scalable solutions.Create and refine customer segmentation (e.g., Tier A/B/C) based on complexity, risk, and unique technical requirements.Advise on the ideal size, roles, and structure of the account management team for optimal operations.Define interaction protocols between account managers and technical, operations, policy, and data teams.Establish clear workflows for addressing technical challenges, release communications, change deployment, and customer readiness.Set up escalation pathways and clarify roles and responsibilities (RACI).Develop mechanisms for tracking reports and insights (customer health, error trends, readiness indicators).Design practical templates including customer engagement plans, change-readiness checklists, issue-triage scripts, and briefing packs.Recommend suitable tools or light CRM approaches for managing 500-1000 accounts.Outline a roadmap for phased implementation.Train internal staff and integrate repeatable processes.Provide guidance on metrics to monitor success and facilitate ongoing refinement of the model.