Customer Relationship Specialist at Altisource | Bengaluru

Join our team as a Client Onboarding Associate! In this pivotal role, you'll lead new clients through our onboarding process, offering a warm welcome and comprehensive guidance on our products and services. Your responsibilities will include:1. **New Client Onboarding**: Guide clients through a seamless onboarding experience, introducing them to our platform and offerings.2. **Client Assistance**: Serve as the primary contact for client inquiries via phone and email, providing expert advice to enhance their understanding of our services.3. **Problem Resolution**: Identify and troubleshoot client issues promptly, collaborating with internal teams for quick resolutions.4. **Relationship Building**: Cultivate strong, enduring relationships with clients by understanding their unique needs and delivering personalized support.5. **Client Education**: Share insights and resources to empower clients in making informed decisions about our products.6. **Client Feedback**: Actively gather and relay client feedback to internal teams to enhance our offerings.7. **Record Keeping**: Ensure meticulous maintenance of client records within our CRM system.

Join our dynamic team as an Associate where you will play a crucial role in liaising with lenders, contractors, and field inspectors primarily through email. Your responsibilities will include gathering essential documents and information, collaborating effectively with onshore stakeholders through email and phone communications, and scheduling site inspections across the United States. You will need to prioritize tasks efficiently to meet strict deadlines and maintain clear communication with external parties.Your day-to-day responsibilities will also involve obtaining outstanding documents, updating our systems with the latest information received, and ensuring timely communication with clients via email. Adhering to schedules and achieving a quality score of 98.5% or higher will be key to your success in this role.

As a Customer Relationship Specialist at Altisource, you will play a pivotal role in enhancing our client experience. Your primary responsibilities will include:1. **New Client Onboarding**: Lead the onboarding process for new clients, ensuring they receive a warm welcome and comprehensive understanding of our products and services.2. **Client Assistance**: Serve as the primary point of contact for clients, addressing inquiries and concerns through phone and email communications, while providing informed guidance to navigate our offerings effectively.3. **Problem Resolution**: Proactively identify and resolve client issues, collaborating with internal teams to ensure timely and accurate responses.4. **Relationship Building**: Cultivate and maintain strong, long-lasting client relationships by understanding their unique needs and preferences, delivering personalized support.5. **Client Education**: Provide insights and educational resources to empower clients in making informed decisions about our products and services, including updates and best practices.6. **Client Feedback**: Act as a liaison for client feedback, sharing valuable insights with internal teams to enhance our services and offerings.7. **Record Keeping**: Ensure accurate documentation of client interactions in our CRM system to maintain up-to-date records.

As an Associate at Altisource, you will play a pivotal role in communicating with lenders, contractors, and field inspectors primarily through email to gather necessary documentation and information.Your responsibilities will include collaborating with onshore stakeholders via email and phone calls, scheduling and expediting site inspections across the United States, and ensuring timely communication with all involved parties.You will be tasked with organizing and prioritizing your workload to meet strict deadlines while effectively conveying information to external clients. It will be essential to consistently obtain pending documents and update our systems with the information provided.Additionally, you will be expected to adhere strictly to scheduling requirements and achieve a quality score of 98.5% or higher.

As an Associate at Altisource, you will play a crucial role in ensuring smooth communication with lenders, contractors, and field inspectors through email. Your responsibilities will include:Interacting with various stakeholders to gather essential documents and information.Collaborating efficiently with onshore teams via email and phone calls.Scheduling and expediting site inspections across the United States.Organizing, prioritizing work, and adhering to strict deadlines while effectively communicating with external parties.Updating systems with information obtained from lenders, contractors, and inspectors.Maintaining consistent communication with clients through email.Ensuring adherence to schedules and achieving a quality score of 98.5% or above.

As a Customer Relationship Specialist, you will play a crucial role in ensuring our clients experience a seamless onboarding journey. You will welcome new clients, explain our innovative products and services, and assist them in navigating our platform. Your responsibilities include:1. **New Client Onboarding:** Lead the onboarding process for new clients, providing a warm welcome and clear explanations of our offerings.2. **Client Assistance:** Serve as the primary point of contact for client inquiries via phone and email, providing knowledgeable support to enhance their experience.3. **Problem Resolution:** Identify and resolve client issues promptly, collaborating with internal teams to ensure swift solutions.4. **Relationship Building:** Foster strong, lasting relationships with clients by understanding their unique needs and preferences for personalized support.5. **Client Education:** Share insights and educational resources to empower clients in making informed decisions about our products and services.6. **Client Feedback:** Act as a liaison between clients and internal teams, sharing valuable feedback to enhance our offerings.7. **Record Keeping:** Maintain accurate client records and interactions within our CRM system.

As an Associate at Altisource, you will play a pivotal role in our operations by engaging with lenders, contractors, and field inspectors through email to gather necessary documents and information. You will collaborate with onshore stakeholders via email and phone, ensuring seamless communication and workflow.Your responsibilities will include scheduling and expediting site inspections across the United States, organizing and prioritizing tasks to meet strict deadlines, and maintaining effective communication with external parties. You will also be tasked with updating our system with the information obtained from lenders, contractors, and inspectors, and ensuring that client communications are clear and professional.Adhering to our schedules and achieving a quality score of 98.5% or above will be essential to your success in this role.

As an Associate in the Granite division at Altisource, you will play a pivotal role in facilitating effective communication with lenders, contractors, and field inspectors via email to gather essential documents and information. Your responsibilities will also include collaborating with onshore stakeholders through email and phone interactions, scheduling and expediting site inspections across the United States, and ensuring timely organization and prioritization of tasks to meet strict deadlines. In this role, you will be instrumental in obtaining outstanding documents and updating our systems with accurate information provided by our external partners. Additionally, you will maintain regular communication with clients through email, adhere to established schedules, and strive to achieve a quality score of 98.5% or higher.

As a Customer Relationship Specialist at Altisource, you will play a pivotal role in ensuring our clients receive the utmost support and guidance. Your responsibilities will include:1. New Client Onboarding: Lead new clients through a seamless onboarding process, offering a warm welcome and comprehensive explanations of our products and services, ensuring they fully understand our platform and offerings.2. Client Assistance: Serve as the primary point of contact for our clients, attentively addressing their inquiries and concerns through phone calls and emails, while providing expert assistance to help them navigate our services effectively.3. Problem Resolution: Proactively identify and resolve client issues, collaborating with internal teams to ensure accurate and timely solutions to client concerns.4. Relationship Building: Foster and maintain strong, enduring relationships with clients by understanding their unique needs and preferences, providing personalized support tailored to them.5. Client Education: Equip clients with valuable insights and educational resources to empower informed decision-making. Keep them updated on new features and best practices to enhance their experience with our offerings.6. Client Feedback: Act as a vital link between clients and internal teams, relaying valuable feedback that drives improvements in our services.7. Record Keeping: Ensure accurate and timely documentation of client interactions in our CRM system.

As a Customer Relationship Manager, you will play a pivotal role in onboarding new clients, ensuring they have a seamless experience as they integrate with our platform. Your responsibilities will include:1. **New Client Onboarding**: Lead the onboarding process for new clients by providing a friendly welcome, explaining our range of products and services, and helping them navigate our platform.2. **Client Assistance**: Serve as the primary point of contact for clients, addressing their inquiries and concerns through phone and email. Provide knowledgeable support to enhance their navigation of our offerings.3. **Problem Resolution**: Proactively identify and troubleshoot client issues while collaborating with internal teams to ensure timely and effective resolutions.4. **Relationship Building**: Cultivate and maintain strong, lasting relationships with clients by understanding their specific needs and preferences, allowing you to tailor your support accordingly.5. **Client Education**: Equip clients with insights and resources to make informed decisions. Communicate updates, new features, and best practices to enhance their overall experience.6. **Client Feedback**: Act as a liaison between clients and internal teams, delivering valuable feedback to improve our services and offerings.7. **Record Keeping**: Ensure accurate and thorough documentation of client interactions and records within our CRM system.

YOUR ROLE IN THE TEAMAcquire essential mortgage loan documentation by ordering credit reports, land surveys, building appraisals, titles, and other pertinent information, ensuring strict adherence to internal policies and procedures while safeguarding borrower confidentiality.Communicate efficiently with Loan Officers, Borrowers, and other stakeholders to gather necessary information or seek clarifications regarding documents in the loan files.Detect issues related to mortgage loan applications and documentation by identifying deficiencies and alerting the mortgage loan underwriter.Organize mortgage loan files by reviewing loan applications, clarifying or acquiring additional information, and submitting loan applications to underwriting for approval.Regularly assess the loan pipeline and proactively request and follow up on borrower documentation to ensure compliance with product and program requirements.

As a Lead Engineer at Altisource, you will play a pivotal role in leading innovative engineering projects that drive our business forward. You will collaborate with cross-functional teams, mentor junior engineers, and contribute to the design and implementation of scalable solutions that enhance our product offerings.Your expertise in software development and your ability to lead technical discussions will be essential as you navigate complex challenges and deliver high-quality software solutions.

Oversee and manage client inventory while conducting comprehensive matrix analysis based on trustee inventory.Implement and maintain robust controls for handling exceptions as they arise.Prepare detailed weekly and monthly inventory reports along with exception summaries.Collaborate with various teams to ensure all audit templates and manuals are in order, providing necessary supporting documentation as required.Assist internal teams by delivering precise information promptly.Guarantee that the control reports team fulfills all service level agreements (SLAs).Key Responsibilities:Ensure timely completion of daily reporting and reconciliations.Facilitate month-end closing and reporting within five working days as part of effective inventory management.Respond promptly to all client or vendor requests.Complete various statutory and internal audit reports, ensuring compliance with SOX cycles as per management deadlines.Review and approve all standard operating procedures (SOPs) within stipulated timelines and manage the SOP tracker.

Job OverviewWe are seeking a skilled ColdFusion Developer to join our dynamic technology team in Bengaluru. In this role, you will collaborate closely with Business Analysts, Product Managers, and Tech Leads to craft innovative solutions that meet our clients' needs. You will be responsible for designing and implementing robust applications while ensuring adherence to best coding practices.Key ResponsibilitiesWork collaboratively to implement solutions that align with business objectives.Design and deploy efficient applications that fulfill functional requirements.Extend and enhance the existing codebase utilizing established best-practice patterns and coding standards.Conduct thorough unit testing to validate all specified requirements.Address and resolve issues promptly, providing code solutions as needed.Ensure application development is completed within budget, on schedule, and meets quality standards.Develop, augment, and maintain applications using ColdFusion and other relevant technologies.Translate business and technical requirements into scalable, maintainable applications, implementing features as specified.Engage in all phases of development projects, including unit testing and integration testing.Familiarity with the MERN stack is a plus.

Join the Title Finance team and contribute to the Centre of Excellence (COE) by taking on significant responsibilities including:Leading the Client and Vendor invoicing team for Altisource’s Title Business.Preparing detailed weekly and monthly summaries of revenue and expenses.Establishing thorough records, approvals, documentation, and audit trails for every transaction.Conducting variance analysis, trend assessments, and providing insightful commentary on business results.Collaborating with the accounting team throughout the audit processes and supporting them with necessary documentation.Facilitating internal audit and SOX cycles by providing essential information and support.Participating in various special projects and initiatives aimed at process re-engineering.Ensuring effective controls are implemented for vendor payments and client invoicing.Providing timely and accurate support to internal customers.Coordinating with client counterparts to guarantee timely payment of invoices.Ensuring the team consistently meets all Service Level Agreements (SLAs).Key Performance Indicators:• Complete daily transaction invoicing, vendor payments, and reconciliations efficiently.• Drive the month-end close and reporting process within five working days.• Ensure compliance with various regulations in a timely manner.• Respond promptly to disputes related to client or vendor invoices.• Complete all statutory and internal audits and applicable SOX cycles within management deadlines.

As a Customer Relationship Specialist, you will play a crucial role in ensuring our clients have a smooth onboarding experience. Your responsibilities will include:1. **New Client Onboarding**: Lead the onboarding journey for new clients, providing a warm welcome, detailing our products and services, and helping them familiarize themselves with our platform.2. **Client Assistance**: Serve as the primary contact for clients, addressing their queries and concerns through phone and email communications. Provide knowledgeable support to help them utilize our offerings effectively.3. **Problem Resolution**: Proactively identify and troubleshoot client issues, working diligently to achieve quick resolutions. Collaborate with internal teams to ensure client concerns are handled accurately and promptly.4. **Relationship Building**: Forge and maintain strong, lasting relationships with clients, understanding their unique needs to provide personalized support.5. **Client Education**: Equip clients with insights and educational resources, informing them about updates, new features, and best practices to enhance their experience with our products and services.6. **Client Feedback**: Act as a liaison between clients and internal teams, relaying valuable feedback that contributes to the enhancement of our offerings.7. **Record Keeping**: Ensure accurate and up-to-date maintenance of client records and interactions within our CRM system.

Join Altisource as a Software Engineer and become a vital part of our innovative team where technology meets creativity. In this role, you will design, develop, and maintain high-quality software solutions, collaborating with cross-functional teams to deliver exceptional products. If you are passionate about coding and eager to tackle complex challenges, we want to hear from you!

WHAT YOU WILL BE DOING• Develop and maintain a thorough understanding of US Mortgage Originations closing processes and the relevant federal and state lending regulations.• Analyze state laws, federal guidelines, and investor specifications, applying them to specific loan scenarios.• Conduct comprehensive reviews of mortgage loan documentation, including closing documents and disclosures, ensuring accuracy and compliance.• Assess loan files against all regulatory standards and client-specific requirements, identifying any discrepancies.• Perform daily audits of loan files for compliance and risk assessment, highlighting any exceptions and identifying potential fraud indicators.• Review signed loan documents and closed loan disclosures for accuracy.• Engage in effective communication with US-based Underwriters, Clients, and Subject Matter Experts to guarantee the delivery of high-quality output.

Oversee and manage client inventory while conducting matrix analysis based on Trustee Inventory.Implement and maintain robust controls for any exceptions that arise.Prepare detailed weekly and monthly inventory reports along with exception summaries.Collaborate with teams on audits, templates, and manuals, ensuring all necessary supporting documents are provided.Assist internal teams by delivering accurate information promptly.Ensure that the control reports team adheres to all service level agreements (SLAs). Key Result Areas:Guarantee the completion of daily reporting and reconciliations.Facilitate month-end closing and reporting within 5 working days as part of inventory management.Respond promptly to requests from clients or vendors.Complete various statutory and internal audit reports and ensure compliance with SOX cycles as per management timelines.Review and approve all standard operating procedures (SOPs) within deadlines and manage the SOP tracker.