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Customer Relationship Executive - Bengaluru North

Rentokil Initial HygieneBengaluru, Karnataka, India
On-site Full-time

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About the job

About Rentokil Initial Hygiene

Rentokil Initial Hygiene is a global leader in hygiene solutions, operating across over 75 countries. With a century of experience, we specialize in tailored hygiene services designed to meet unique business needs, ensuring complete peace of mind through our reliable offerings. Our comprehensive range of washroom hygiene services includes the provision and maintenance of air fresheners, sanitizers, feminine hygiene units, hand dryers, soap dispensers, and floor protection mats.

About the Role:

The Customer Relationship Executive/Sr. Customer Relationship Executive plays a pivotal role in enhancing client satisfaction and success. You will drive successful adoption and onboarding, ensuring clients realize the full value of our products. This includes understanding our offerings, managing key Customer Success metrics, handling escalations, cultivating strategic relationships, and continuously refining processes for an exceptional customer experience and retention.

You will report to the Lead of Customer Relationship Management and work collaboratively within a multi-functional team, engaging with both internal teams and external stakeholders.

Key Responsibilities:

  • Facilitate successful adoption and onboarding for clients, ensuring they recognize the business value of our services.
  • Gain an in-depth understanding of our products and services, using this knowledge to enhance customer experiences.
  • Manage key Customer Success metrics, including customer health, renewals, upselling, and churn, implementing strategies to drive business results and elevate the customer experience.
  • Oversee escalation management and maintain a strong support and services relationship with customers, focusing on tracking operational metrics and addressing pain points.
  • Build strategic relationships with key stakeholders to gain insights into customer businesses and develop growth strategies for Rentokil Initial Hygiene.
  • Continuously evaluate and enhance our Customer Success processes to ensure exceptional service delivery.
  • Retain clients by addressing complaints and issues promptly to reduce predictive churn.

About Rentokil Initial Hygiene

Rentokil Initial Hygiene is a trusted hygiene solution provider with over a century of experience, specializing in customized services that ensure peace of mind for businesses globally. We stand out for our comprehensive range of washroom hygiene solutions, empowering our clients with tailored products that enhance their hygiene standards.

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