Customer Relationship Executive - Bengaluru North

About Rentokil Initial Hygiene Rentokil Initial Hygiene India is a global leader in hygiene solutions, with operations spanning over 90 countries. With a century of expertise, we provide tailored services that ensure complete peace of mind for businesses. Our comprehensive range of washroom hygiene services includes air fresheners, sanitizers, feminine hygiene units, hand dryers, soap dispensers, and floor protection mats. For more details, visit: https://www.initial.com/in/ Role Overview:As an Executive/Sr. Executive/Assistant Manager in Credit Control, you will play a pivotal role in achieving collection targets, maintaining Days Sales Outstanding (DSO), and overseeing invoice submissions and new accounts. You will collaborate effectively with both internal and external stakeholders to drive results.Key Responsibilities:● Manage the collection portfolio for the assigned branch and achieve set collection targets.● Closely monitor new accounts and work with the sales team to drive collections within the first three months.● Ensure that invoice submissions by the operations team are timely and accurate.● Resolve customer queries regarding GST, billing, and other issues promptly.● Conduct diligent follow-ups with customers for collections.● Maintain DSO as per company policy.● Identify and communicate non-payment issues for corrective actions.● Visit customers with outstanding amounts exceeding 150 days.● Scrutinize account ledgers and conduct customer reconciliations.● Review accounts weekly to minimize unapplied cash.● Adhere strictly to the company’s credit policy.Key Performance Indicators:● DSO metrics● Reduction of 180+ bucket outstanding● Control over unapplied cash

Join Rentokil PCI, the Premier Pest Control Provider in India!Rentokil PCI, a distinguished brand under Rentokil Initial, emerged in 2017 through a strategic joint venture with Pest Control India. As the foremost pest control service provider in India, our mission is to redefine customer service standards across 250 locations nationwide. Our focus on innovation and digital technology ensures we provide top-tier service operations and solutions.Your Role as Key Accounts Executive:As a Key Accounts Executive, you will play a pivotal role in maintaining relationships with our existing clients within your assigned region. This position is primarily office-based, with communication conducted via phone or email. In exceptional circumstances, you may need to visit clients directly.Key Responsibilities: Manage and nurture existing customer accounts. Ensure high levels of customer retention. Facilitate annual contract renewals, including price adjustments. Oversee collection processes and Days Sales Outstanding (DSO) management. Identify opportunities for up-selling additional services. Drive business development efforts to acquire new clients. Conduct market surveys and competitor analysis to identify service gaps. Collaborate with the service team to relay customer feedback effectively. Assist with other duties as assigned. Performance Metrics: Achieve a customer retention rate of 95% or higher. Ensure 100% on-time contract renewals. Meet or exceed pricing targets on existing contracts. Manage collections and DSO in line with set objectives.

Join Rentokil PCI, India's premier pest control service provider, where innovation meets customer service excellence. Established in 2017 through a strategic partnership between Pest Control India and Rentokil, we operate in over 300 locations nationwide. Our commitment to exceptional service is further underscored by our recent acquisition of HiCare in 2024, which has broadened our service offerings and geographical reach. Our goal is to redefine industry standards through cutting-edge practices and technology.

About Rentokil PCIRentokil PCI stands as India's foremost pest control service provider. Established in 2017 through a strategic partnership between Pest Control India, the leading pest control company in the country, and Rentokil, a global leader in pest management, Rentokil PCI is committed to redefining customer service standards with a presence across 300 locations in India.For more information, visit: https://www.rentokil-pestcontrolindia.comRole Overview:The Field Sales Executive will play a crucial role in identifying, sourcing, and securing both long-term and short-term pest control and prevention business opportunities, focusing on new sales productivity, renewals, and collections to meet assigned targets.This position reports directly to the Branch Manager and requires collaboration with both internal teams and external stakeholders.Key Responsibilities:Business Development (Sales) Drive business in alignment with the branch's approved business plan. Lead sales promotion initiatives within the designated territory. Meet all monthly sales KPIs consistently. Identify and engage with potential customers, responding to inquiries promptly. Optimize conversion of inquiries into confirmed orders. Ensure renewals align with company expectations. Monitor developments and business prospects in the assigned territory closely. Maintain and regularly update the MPG. Customer Service Guarantee high-quality service delivery. Foster strong relationships with customers. Timely preparation and submission of reports to customers. Address complaints effectively, collaborating with Operations and Back Office as needed. Conduct thorough inspections and SRA at client sites. Generate quotations for customers through the system. Provide customer feedback to the Branch Manager and collect appreciation letters from RBU/CBU customers. Set realistic customer expectations regarding pest management services. Accurately capture customer details, including email addresses, contact numbers, and addresses with landmarks. Promote service visits according to iCABS frequencies to facilitate timely service delivery by planners. Share and clarify cost sheets with operations, detailing material usage.

About Rentokil Initial HygieneRentokil Initial Hygiene India is a leading provider of hygiene solutions, trusted across more than 75 countries worldwide. With a century of experience, we offer customized services that guarantee 100% peace of mind. Our extensive range of washroom hygiene services includes air fresheners, sanitizers, feminine hygiene units, hand dryers, soap dispensers, and floor protection mats, all tailored to meet the unique needs of businesses.For more details: https://www.initial.com/in/About the Role:As an Operations Executive, you will be pivotal in client coordination, service scheduling, data validation, financial management, and contract follow-ups. Your role will emphasize efficient material consumption analysis while collaborating with both internal teams and external stakeholders.Key Responsibilities:Coordinate effectively with clients to fulfill their service requirements.Optimize service scheduling for efficient resource management.Create and execute service plans for maximum effectiveness.Perform data validation and generate reports.Delegate tasks to the service team to ensure timely delivery.Manage billing processes and submit invoices to clients.Follow up on purchase orders, service contracts, and legal agreements.Handle contract renewals and follow-ups.Oversee team attendance management.Maintain petty cash records.Ensure vehicle usage and maintenance are efficient.Manage service center maintenance.Analyze material consumption to enhance cost efficiency.Key Result Areas:Client CoordinationService Scheduling & PlanningEssential Skills:Strong organizational abilitiesContract management expertiseResource allocation and optimization skillsEffective team managementQualifications:A bachelor's degree or equivalentFreshers or candidates with 1-2 years of experience in operations are welcomed.Work Environment:Individual Contributor roleCollaboration with internal teams and external stakeholdersWhat to Expect at Rentokil Initial Hygiene:Our core values are integral to our mission. We believe that our people are the driving force behind our success...

Join Rentokil PCI as a Field Sales Executive!Rentokil PCI stands tall as India's foremost pest control service provider. Established in 2017 through a dynamic partnership between Pest Control India and Rentokil, the global leader in pest management, we operate in over 250 locations across the country. At Rentokil PCI, we are committed to redefining customer service standards through innovation, best practices, and cutting-edge digital technologies.Key Responsibilities:Identify, source, and secure both long-term and short-term pest control and prevention business opportunities.Drive new business development within existing and potential customer bases aligned with our sales strategy.Ensure client retention by consistently meeting and exceeding customer expectations.Manage daily sales activities, including proposals, service agreements, and market development.Provide valuable customer feedback to support the service team.Foster strong client relationships.Prepare reports as required.Assist in debt collection efforts.

About Rentokil PCIRentokil PCI stands as the foremost pest control service provider in India. Established in 2017 through a strategic joint venture between Pest Control India, the nation's leading pest control firm, and Rentokil, the world's premier pest control brand, Rentokil PCI is committed to raising the bar for customer service excellence. With operations spanning over 300 locations across India, we are poised to deliver unparalleled service.For further information, visit: https://www.rentokil-pestcontrolindia.comRole Overview:The Field Product Sales Executive will report directly to the Territory Manager. This role requires collaboration with both internal teams and external stakeholders, emphasizing teamwork and effective communication.Key Responsibilities:Sales & Collections● Achieve designated sales and collection targets.● Monitor outstanding dues closely and enforce a stringent credit policy within a 30-day framework.Market Relations● Develop a robust distribution network while fostering teamwork.● Maintain ongoing communication with the market and customers to ensure service excellence.● Oversee distributor appointments and provide staff training.● Conduct SWOT analyses of market conditions and distributor performance.● Stay updated on product knowledge and engage in continuous learning.● Motivate distributors and sales personnel to enhance market penetration.● Conduct regular reviews with distributors and sales staff to meet targets.● Ensure effective communication with retailers and customers.● Complete daily call reports promptly after fieldwork.● Monitor merchandising and ensure effective redistribution.● Maintain a professional appearance by wearing a uniform and carrying an ID card.● Carry product samples and necessary brochures during field visits.Sales Promotion● Utilize adequate point-of-purchase materials, brochures, and posters, ensuring proper market displays.● Assist distributors in stock liquidation and implement company trade schemes while participating in exhibitions and customer awareness programs.● Plan budgets and schemes for sales promotion to maximize returns.● Manage distributor inventory and settle claims efficiently.● Conduct regular visits to farmers and their fields to promote bio-products.● Frequently visit hospitals, industries, and municipal corporations to promote industrial products.● Collect orders from dealers, distributors, and institutions in the prescribed format with clear payment terms.Core Duties:● Closely monitor distributor indent requests and ensure timely fulfillment.

About Rentokil PCIRentokil PCI stands as India's foremost pest control service provider. Established in 2017 as a result of a strategic joint venture between Pest Control India, the leading pest control company in the nation, and Rentokil, the global leader in pest control solutions, Rentokil PCI is committed to redefining customer service standards with operations spanning over 300 locations across India.For further information, visit: https://www.rentokil-pestcontrolindia.comAbout the Role:The Field Product Sales Executive will report directly to the Territory Manager and will be an integral part of a dynamic multi-functional team, collaborating closely with both internal teams and external stakeholders.Key Responsibilities:Sales & Collection• Meet and exceed sales and collection targets.• Monitor outstanding payments closely, enforcing a strict credit policy within a 30-day period.Market Relations• Develop and maintain a robust distribution network while fostering teamwork.• Provide market infrastructure and maintain regular communication with customers.• Appoint distributors and oversee staff training.• Conduct SWOT analysis of the market and distribution channels.• Stay current with product knowledge and engage in continual learning.• Motivate distributors and sales personnel for enhanced market outreach.• Conduct regular reviews with distributors and sales teams to achieve set objectives.• Ensure effective communication with retailers and customers.• Complete daily call reports immediately after market visits.• Monitor merchandising efforts and redistribution closely.• Maintain a professional appearance by wearing a uniform and displaying an ID card at all times.• Carry product samples and necessary brochures.Sales Promotion• Utilize various promotional materials, including brochures and posters, effectively in the market.• Assist distributors with stock liquidation and implement company trade schemes, engaging in exhibitions, product promotions, and customer awareness initiatives.• Plan budgets and sales promotion schemes to maximize returns.• Manage distributor inventory and settle claims promptly.• Visit farmers and their fields to explore and promote Bio-products.• Conduct regular visits to hospitals, industries, and local governing bodies to promote industrial products.• Collect orders from dealers/distributors/institutions on official letterhead with clear payment terms.Key Role• Ensure close monitoring of distributor demands and maintain effective communication within the team.

About Rentokil PCIRentokil PCI stands as the foremost pest control service provider in India. Established in 2017, Rentokil PCI is a distinguished brand under Rentokil Initial, formed through a strategic joint venture between Pest Control India, recognized as India’s premier pest control company, and Rentokil, the global leader in pest management solutions. With operations spanning 300 locations across India, Rentokil PCI is committed to redefining customer service standards in the industry.For further details, visit: https://www.rentokil-pestcontrolindia.comAbout the Role:The Key Accounts Manager will oversee existing customer relationships while actively pursuing new business opportunities. Reporting directly to the National Key Account Manager, this role requires collaboration with both internal teams and external partners.Responsibilities:Account Management for existing clients including:Ensuring customer retentionFacilitating annual contract renewals with pricing adjustmentsManaging collections and Days Sales Outstanding (DSO)Implementing up-selling strategiesDeveloping new business opportunitiesCollaborating with branch teams to enhance customer service deliveryConducting market surveys and competitor analyses to identify service gapsEnhancing customer profitability and marginsProviding client feedback to the service teamPerforming additional duties as assignedKey Performance Indicators: Achieve a customer retention rate of 95% or higher Ensure 100% on-time contract renewals Implement price increases as per established targets Manage collection and DSO in alignment with targets Generate new sales from both existing and new customers to meet monthly, quarterly, and yearly targets Essential Skills: Strong skills in Customer Relationship Management Excellent verbal and written communication abilities A proven track record in customer management and business development Ability to collaborate effectively with cross-functional teams Qualifications: Bachelor’s Degree or equivalent with a minimum of 6 years of sales experience, including 2 years in Key Account Management Familiarity with the geographic area relevant to this position Proficient in Microsoft Word, Excel, and PowerPoint Role Structure: Individual Contributor Internal teams External stakeholders Benefits:What you can expect...

ABOUT US:Rentokil Initial Hygiene is a part of the esteemed Rentokil Initial group, a globally recognized provider of hygiene solutions operating in over 90 countries. With 120 years of experience, we deliver tailored solutions designed to meet unique business needs, ensuring unparalleled peace of mind through our comprehensive services.Initial Hygiene specializes in a diverse array of washroom hygiene services, including the provision and maintenance of essential products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats, and scenting solutions.Since our inception in 1903, we have established a vast network of core support services, enabling us to offer top-notch washroom services, floor care, and scenting solutions. Our scientifically-driven approach and years of expertise allow us to customize our offerings to precisely fit the needs of your business, all while ensuring uninterrupted operations.For more information, visit: https://www.initial.com/in/

About Rentokil Initial HygieneRentokil Initial Hygiene India is a leading global provider of hygiene solutions, operating in over 75 countries. With a century of experience, we offer customized hygiene services that ensure complete peace of mind for our clients. Our extensive range of washroom hygiene services includes air fresheners, sanitizers, feminine hygiene units, hand dryers, soap dispensers, and floor protection mats.About the Role:As a Senior Field Sales Executive, you will proactively pursue and engage potential customer prospects. Your role will involve delivering comprehensive solutions to both new and existing accounts, driving revenue growth, enhancing customer acquisition, and ensuring profitability.Key Responsibilities:Identify, source, and secure long-term and short-term B2B business opportunities.Develop new business opportunities within current and prospective customer bases aligned with our sales strategy.Ensure client retention by meeting ongoing customer expectations.Oversee daily sales activities, including proposals, service agreements, prospecting, and market development.Collaborate with the service team by providing valuable customer feedback.Foster strong relationships with clients.Assist in debt collection activities.Lead and manage the sales team.Key Performance Indicators:Achieve a Gross Monthly Revenue Target of 1.5L/2L/2.5L.Secure 02 new logos/accounts per month.Ensure collection for the first three months of newly acquired business.Enhance client retention and effectively handle complaints.Adhere to SHE guidelines.Qualifications:Strong proficiency in verbal and written English is preferred.Excellent interpersonal and networking skills.Effective communication abilities.Proven negotiation skills with clients.Target-oriented with a track record of achieving sales goals.Proficient in computer skills.Educational Background:Graduate in any field (Any stream)/Postgraduate.3-5 years of relevant experience.Valid two-wheeler license is required.Work Environment:Individual Contributor role.Collaboration with internal teams.Engagement with external stakeholders.Benefits:Join Rentokil Initial Hygiene and experience our core values driving our mission and vision. We offer a supportive work environment with opportunities for professional growth.

About Rentokil Initial HygieneRentokil Initial Hygiene India is a global leader in hygiene solutions, proudly serving customers in over 75 countries. With a century of expertise, we offer tailored hygiene services designed to meet diverse business needs, ensuring complete peace of mind. Our extensive range of washroom hygiene services includes air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, and floor protection mats.For more information, please visit our websites: Rentokil Initial and Rentokil Pest Control India.About the Role:We are seeking a proactive Key Accounts Manager to oversee our existing client relationships while also driving new business opportunities. Reporting to the Deputy General Manager, you will collaborate with a multi-functional team and engage with both internal and external stakeholders.

Role Overview The SOC Operator at Control Risks monitors and manages security incidents from the Bengaluru office. This role focuses on analyzing security alerts and working closely with incident response teams to address potential threats. Main Responsibilities Monitor security alerts and identify potential incidents Analyze incoming security data for signs of threats or breaches Collaborate with incident response teams to coordinate actions Support a proactive approach to identifying and addressing security risks

As an Associate in Commercial Credit at Arena Investors LP, you will take the lead in managing bespoke commercial credit investments focused on private cash flow lending. Your expertise will cover structured credit, asset-based lending, and specialty finance, ensuring our portfolio remains robust and responsive to market dynamics.Your responsibilities will include monitoring portfolio performance, identifying emerging risks, and proposing proactive credit measures or mitigants. You will engage extensively with Front Office, Finance, Legal, and Operations teams throughout the investment lifecycle to drive successful outcomes.Your analytical skills will be put to the test as you perform ongoing monitoring, including borrower financial analysis, cash-flow modeling, collateral analysis, and covenant assessments. Prepare insightful presentations and dashboards that detail transaction structures, credit risk assessments, downside scenarios, financial projections, and investment recommendations.In collaboration with the Valuations and Accounting teams, you will also be responsible for periodic valuation support and performance analysis of assigned investments. Your role may involve supporting amendments, waivers, refinancing, and restructurings, ensuring seamless coordination with other teams.We are looking for a proactive individual who can take ownership of complex assets and analyses while providing guidance and training to team members and support analysts.

About Rentokil PCIRentokil PCI is India's premier pest control service provider, known for its commitment to exceptional customer service. Formed in 2017 through a joint venture between Pest Control India and Rentokil, the global leader in pest control, Rentokil PCI operates across 300 locations nationwide, striving to elevate service standards in the industry.For more details, visit: https://www.rentokil-pestcontrolindia.comRole Overview:The Key Accounts Manager for the Office Sector will be pivotal in driving business growth by managing and expanding relationships with existing and prospective clients in the designated area. Your focus will be on key account management, enhancing customer retention, facilitating contract renewals, ensuring timely collections, and spearheading new business development initiatives.This position reports directly to the National Key Account Manager and involves collaboration with multifunctional teams, both internally and with external stakeholders.

About Rentokil PCIRentokil PCI stands as the foremost pest control service provider in India, established in 2017 through a strategic joint venture between Pest Control India, the nation's top pest control company, and Rentokil, the globally recognized leader in pest management. With operations spanning over 300 locations across India, Rentokil PCI is committed to redefining customer service standards in the industry.For more information, visit: https://www.rentokil-pestcontrolindia.comAbout the Role:The Assistant Branch Manager will play a pivotal role in crafting and executing sales strategies aimed at enhancing market share and profitability in alignment with the Annual Business Plan. Reporting directly to the Regional Manager or General Manager PSD, the individual will collaborate within a cross-functional team, engaging with internal colleagues and external partners.Key Responsibilities:Formulate and implement effective sales strategies to sustainably increase market share and profitability as per the Annual Business Plan (ABP).Lead the branch team by setting brand-wise and pack-wise sales targets, assisting in breaking these down geographically as well as monthly, weekly, and daily.Inspire and guide sales teams to achieve targets and meet established KPIs.Collaborate with marketing to devise and execute branch sales promotions.Support the establishment of a long-term pricing strategy to optimize variable margins through strategic product, territory, and pack mix decisions.Focus on emerging channels such as Institutions and Direct Distribution to enhance visibility and sales volume.Drive branch sales through the development of actionable field sales plans.Key Performance Metrics:Achieve monthly revenue, collection, and profit targets.Forecast annual, quarterly, and monthly sales revenue.Analyze and report on sales figures consistently.Produce timely sales reports.Implement sales policies and procedures effectively.Conduct thorough market research and competitive analysis.Foster strong, enduring relationships with customers by understanding their needs.Recruit, develop, and retain high-quality talent.Required Skills:Exceptional communication and presentation skills with the ability to influence effectively.Demonstrated capability to lead the sales process from strategy to execution.Strong business acumen.Outstanding mentoring, coaching, and people management abilities.Proven track record in consistently achieving sales targets.

Role overview OakNorth is seeking a Credit Analytics professional at either the Assistant Vice President (AVP) or Deputy Vice President (DVP) level. The position is available in Bengaluru or Gurugram and centers on supporting the company’s approach to intelligent financial technology for business clients. What you will do Use advanced analytical techniques to assess credit risk and guide lending decisions. Contribute to the creation of data-driven strategies that help strengthen OakNorth’s credit portfolio. Collaborate with teams across the business to develop solutions aligned with OakNorth’s mission. Location This role is based in either Bengaluru or Gurugram.

About Rentokil Initial HygieneWith a presence in over 75 countries, Rentokil Initial Hygiene India stands as a premier provider of hygiene solutions on a global scale. Backed by a century of expertise, we offer customized solutions designed to meet diverse business needs, ensuring complete peace of mind through our comprehensive services. Our extensive washroom hygiene services include the supply and maintenance of products such as air fresheners, sanitizers, feminine hygiene units, hand dryers, soap dispensers, and floor protection mats.About the Role:The Senior Customer Relationship Executive is pivotal in fostering client relationships, facilitating smooth onboarding processes, and ensuring ongoing value realization from our products. This role involves a deep understanding of our offerings, management of critical Customer Success metrics, handling escalations effectively, and nurturing strategic partnerships to enhance customer experience and retention.Key Responsibilities:Drive successful onboarding and adoption of our platform to maximize business value for clients.Develop a thorough understanding of our products and services, leveraging them to enhance customer experiences.Monitor and manage key Customer Success metrics, including customer health, renewals, upsells, and churn, implementing strategies to drive business outcomes.Oversee escalation management and maintain a strong support relationship with clients, addressing operational pain points proactively.Cultivate strategic relationships with stakeholders to align Rentokil Initial Hygiene's growth with client business objectives.Continuously evaluate and improve Customer Success processes to deliver exceptional customer experiences.Enhance client retention through prompt resolution of issues and proactive churn prevention strategies.

Join our dynamic team at 100ms as an HR Executive. In this pivotal role, you will be responsible for various HR functions including recruitment, employee engagement, and performance management. We are looking for an energetic and motivated individual who is passionate about shaping company culture and enhancing employee experiences.