Customer Programs Manager for Advisory Boards

Role Overview Anthropic is hiring a Head of Customer Programs to guide key initiatives that improve customer experience and strengthen long-term relationships. This role shapes programs that reflect Anthropic’s mission and values, ensuring customers consistently receive high-quality service and support. What You Will Do Design and lead customer programs that promote engagement and satisfaction Work with teams across the company to incorporate customer feedback into products and services Champion continuous improvement in customer support and experience Location This position is based in San Francisco, CA or New York City, NY.

About the Role Vitalize is hiring a Head of Customer Support to oversee the support team and drive improvements in customer service operations. This role is based at our San Francisco headquarters. What You Will Do Lead and mentor the customer support team, setting clear goals and expectations Design and implement strategies to improve customer satisfaction Refine support processes for greater efficiency Promote a culture focused on learning and continuous improvement Work closely with product and engineering teams to resolve customer issues quickly What We’re Looking For Proven experience managing customer support teams Strong communication and organizational skills Comfort collaborating across departments Ability to drive process improvements and motivate teams

Customer Program ManagerCross-Site Project Coordination | Schedule & Risk Management | High-Visibility Communication | SF Bay Area, CAABOUT NEXXANexxa.ai is at the forefront of developing artificial superintelligence tailored for heavy industries. We empower machines, systems, and operations to think, decide, and act autonomously across a range of sectors, including manufacturing, large-scale infrastructure, logistics, and legacy environments. Our mission is to transform groundbreaking technical innovations into practical solutions, tackling some of the most complex systems-level challenges faced by the industry.THE ROLEAs a key player in our operations team, the Customer Program Manager will report directly to the Chief Product Officer (CPO) and serve as the operational backbone of our customer delivery engine. You will oversee project schedules, ensure status visibility, and facilitate cross-site coordination among our Applied AI and core engineering teams located across the globe. Your primary goal is to guarantee timely delivery of all engagements, with complete transparency. Collaborating closely with a Delivery Manager who is responsible for customer relationships and outcome quality, you will ensure the seamless operation of our delivery process. This includes tracking schedules, proactively identifying risks, coordinating handoffs, and keeping every stakeholder informed on project statuses.WHAT YOU'LL DOOversee comprehensive project schedules for customer engagements involving the Applied AI (FDE team) and core engineering teams across various geographical locations and time zones.Ensure real-time visibility of project statuses through tools such as Confluence boards and Jira tracking, complemented by weekly status reports, providing a single source of truth for leadership, engineering, and the Delivery Manager.Conduct regular internal project reviews, including bi-weekly planning sessions, customer submission reviews, and developer inquiry meetings for all active projects.Identify potential risks, dependencies, and obstacles ahead of time, escalating them to the Delivery Manager with suggested mitigations to prevent deadline slips.Facilitate effective cross-site collaboration—aligning handoffs, bridging time zones, and ensuring continuity across teams.Drive daily and weekly updates for all active projects, posting end-of-day summaries in team channels that highlight significant changes, blockers, and next action items.Prepare and present weekly internal status reports to the CPO to inform them of project developments and challenges.

Notion Labs Inc. is seeking a Digital Customer Success Program Manager in San Francisco, California. This position focuses on leading efforts to improve customer engagement and satisfaction across digital channels. Role overview The Digital Customer Success Program Manager will collaborate with teams from different departments to design and implement strategies that help customers get the most out of Notion’s products. This role plays a key part in shaping programs that support customer success, always with an eye on measurable results. What you will do Lead initiatives to enhance how customers interact with and benefit from Notion’s offerings Work with cross-functional groups to develop and refine customer success strategies Apply data-driven insights to improve the overall user experience What we look for Experience in customer success, ideally in a digital or SaaS environment Strong ability to use data to inform decisions and optimize programs Enthusiasm for helping customers achieve their goals Comfort working in a fast-moving setting and collaborating across teams

Join Anthropic as a Customer Marketing Strategist focused on driving impactful strategic programs. In this role, you will collaborate with cross-functional teams to enhance customer engagement, develop marketing strategies, and execute campaigns that resonate with our target audience. You will leverage data-driven insights to refine our approach and contribute to the overall growth of our marketing initiatives.

About Us:At Notion, we empower individuals and teams to create beautiful tools tailored for their life's work. In a digital landscape filled with numerous applications and tabs, Notion serves as a unified platform that seamlessly integrates documents, notes, projects, calendars, and emails, powered by AI to enhance productivity and automate tasks. With millions of users spanning from individuals to large organizations like Toyota, Figma, and OpenAI, Notion is chosen for its versatility and ability to save time and resources.We value in-person collaboration, which is a cornerstone of our company culture. All team members are required to work from our offices on Mondays, Tuesdays, and Thursdays—designated Anchor Days. Additional in-office workdays may be required for specific teams or roles.About the Role:As the inaugural Enablement Program Manager within our Customer Success team, you will play a pivotal role in transforming our customer engagement through advanced technical capabilities, effective AI workflow adoption, and the development of scalable operational processes. Your mission will be to translate strategic objectives into actionable enablement initiatives, including programs, playbooks, manager toolkits, and training experiences that foster positive behavioral changes in the field. Collaborating closely with CS leadership and cross-functional go-to-market (GTM) stakeholders, you will ensure our Customer Success Managers (CSMs) are equipped, confident, and prepared to achieve measurable outcomes for our clients.What You'll Achieve:Oversee the comprehensive enablement strategy for the evolution of the Customer Success role, converting transformation priorities into a detailed program roadmap encompassing training, certification, manager activation, and reinforcement.Collaborate with CS leaders and frontline managers to identify performance gaps, define critical skills and behaviors, and deliver enablement that promotes adoption.Design and implement high-quality, ongoing learning experiences, including live sessions, workshops, self-service modules, and in-the-flow resources, ensuring exceptional facilitation and production quality.Develop and maintain essential Customer Success enablement materials such as playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling frameworks.Establish measurement and feedback mechanisms (covering readiness, proficiency, adoption, and business impact) to iterate based on data and insights from the field.Coordinate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and Customer Experience (CX) to ensure smooth implementation of messaging, processes, and tools.Skills You'll Need to Bring:Proven experience in enablement or training roles, particularly in a customer-focused environment.Strong analytical skills with the ability to utilize data to drive decision-making.Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.Demonstrated ability to manage multiple projects simultaneously and meet deadlines.Experience in designing training programs and learning materials that effectively drive performance.

About GigsAt Gigs, we are revolutionizing the operating system for mobile services by creating a platform that seamlessly integrates global connectivity for tech companies.Similar to how Stripe enables businesses to add payment buttons in seconds, Gigs empowers platforms to seamlessly incorporate connectivity, merging traditional telecom with cutting-edge technology. From fintechs launching mobile services to HR platforms offering work phone plans, we simplify provisioning and eliminate telecom complexities.Our dynamic team of approximately 100 professionals across the US and Europe is supported by nearly $100 million in funding from esteemed investors like Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product innovators, and business leaders from industry giants like Stripe, Airbnb, and Shopify. Together, we are addressing profound technical and regulatory challenges to deliver truly seamless connectivity.If you possess a curious spirit, creative mindset, and a desire to influence the future of telecom, we want to hear from you.The RoleAs the Head of Communications at Gigs, you will define our brand presence. Being the first in our category, we aim to cultivate a beloved brand. Collaborating with Gigs' leadership, marketing, HR, and product teams, you will develop and implement a communications strategy that enhances our reputation, attracts enterprise clients, and draws top talent.Gigs is at a pivotal moment with numerous stories to share. The ideal candidate will combine exceptional strategic storytelling capabilities with the ability to execute effectively, transforming our narratives into impactful headlines.This position is based in one of our US hubs (San Francisco or New York).

As the Head of Content at virio, you will spearhead our content strategy and development, overseeing the creation and execution of engaging content that resonates with our audience. You will lead a talented team of content creators, ensuring that all materials align with our brand's voice and objectives while driving engagement and growth.

We are seeking a passionate and visionary Head of Community to lead our community engagement efforts at Laurel. In this pivotal role, you will be responsible for fostering and nurturing relationships within our community, enhancing member engagement, and driving initiatives that resonate with our audience.Your strategic mindset will be crucial in developing innovative programs and events that further our mission while creating a welcoming environment where members feel valued and connected.

tl;dr: At Sphinx, we are revolutionizing compliance for banks and fintechs through the use of AI agents that function like human analysts. The narrative in this sector is underrepresented, presenting a unique opportunity for the right candidate. We are seeking a Head of Content to be the voice of Sphinx, crafting a comprehensive content strategy from the ground up across various formats and channels. If you have the ability to create engaging blog posts that resonate with banking executives, produce podcasts that capture attention, and approach outdoor advertising and newsletters with the same enthusiasm, we want to hear from you.BackgroundBefore funds can be transferred or accounts opened, compliance checks must be performed to ensure no illegal activities are involved. However, the current compliance process is flawed.Sphinx is at the forefront of this transformation, developing AI analysts capable of operating within browsers, APIs, and internal systems just like human counterparts, automating processes such as AML, KYC, KYB, and transaction monitoring from start to finish.Our technology empowers financial institutions to reduce manual labor by 90%, slash compliance costs by four times, and streamline onboarding processes. We have earned the trust of major players across the U.S., Canada, Europe, and Latin America.Our product is beloved by users. From inception, content creation has been driven by the founders, yielding successful results. Now, we need a talented individual to take our existing framework, expand it across all channels and formats, and develop a scalable content engine.Why Join Sphinx?Define Our Brand: You will have the freedom to build Sphinx’s voice, visual identity, and content strategy without any existing constraints or legacy guidelines.Compelling Narrative: We are transforming a $200 billion manual industry with effective AI solutions. Our clients experience a significant reduction in manual tasks. The story is there; we simply need a skilled storyteller.Diverse Content Formats: This role is not limited to writing blog posts. You will engage in various media including text, video, podcasts, newsletters, social media, physical campaigns, and any innovative formats you envision.Proven Success: We have never lost a deal to competitors; every RFP we've participated in has been won. Exceptional content will further enhance our already thriving business.Small Team, Large Impact: Our co-founders have previously sold an AI company, developing machine learning systems that scaled to millions of users and secured contracts with major banks. Our small, dynamic team in San Francisco is committed to making a difference.

As the Head of Startups at Attio, you will play a pivotal role in shaping our entrepreneurial initiatives and driving innovation. You will lead a dynamic team, fostering an environment of creativity and collaboration to help startups thrive. Your strategic vision and leadership will be key to enhancing our startup ecosystem, ensuring we provide valuable resources and support to emerging businesses.

Join firecrawl as the Head of Brand, where you will lead our branding strategy and initiatives to elevate our market presence. As a key member of our leadership team, you will craft and execute innovative branding campaigns that resonate with our audience and reflect our mission. You will work collaboratively with marketing, product, and design teams to develop a cohesive brand narrative that drives customer engagement and loyalty.

Join Parallel as the Head of Marketing, where you will lead our marketing strategy and execution to drive growth and brand awareness. You will collaborate with cross-functional teams, manage marketing initiatives, and develop innovative campaigns. Your leadership will shape the direction of the marketing department as we strive to enhance our market presence.

We are seeking an innovative and visionary Head of Engineering to lead our engineering team at highlightai. In this pivotal role, you will drive the technical strategy and oversee the development of cutting-edge AI solutions that empower our clients. Your leadership will be crucial in fostering a culture of collaboration, creativity, and excellence within the engineering department.

Role Overview usul is looking for a Head of People to guide the company’s culture and talent approach from our San Francisco office. This leader will oversee efforts to attract, grow, and keep talented employees, while building an inclusive and engaging workplace. The role connects human resources practices with broader business goals, helping usul stay strong in a competitive market.

Role Overview Mainstay is seeking a Head of Engineering based on the West Coast, with strong preference for candidates in the San Francisco Bay Area. This leader will oversee engineering operations, set technical direction, and ensure teams deliver reliable, high-quality products. What You Will Do Guide engineering strategy and execution across the organization Oversee daily engineering operations and project delivery Foster a collaborative, high-performing team environment Support and mentor engineers to help them grow and succeed Location Requirement This role requires residence on the West Coast. Candidates in the San Francisco Bay Area are highly preferred.

Prime Intellect develops an open superintelligence framework, supporting advanced agentic models and the infrastructure needed to create, train, and deploy them. The company’s mission is to unify global computational resources under a single control plane, integrating a full reinforcement learning (RL) post-training stack. The platform includes secure sandboxes, verifiable evaluations, environments, and an asynchronous RL trainer. Researchers, startups, and enterprises use Prime Intellect to run end-to-end RL at scale, adapting models for practical deployment. Prime Intellect has raised $20 million in funding, including a recent $15 million round. Investors include Founders Fund, Menlo Ventures, and individuals such as Andrej Karpathy, Tri Dao, Dylan Patel, Clem Delangue, and Emad Mostaque. Role overview The Head of Compute leads all aspects of GPU resource management at Prime Intellect from the San Francisco office. This function covers sourcing, economics, contracting, and the strategic direction for compute resources, critical for model training, serving, and sales. Compute is both the company’s core product and the main constraint in the open AI ecosystem. The role exists to keep Prime Intellect and the broader open ecosystem competitive in a landscape where every major lab contends for the same GPUs. What you will do Direct sourcing and procurement of GPU resources for model training and serving Manage compute economics and contracts, balancing long-term commitments with spot market activity Shape Prime Intellect’s strategic position in the global compute market Identify and prioritize key geographic compute hubs and hardware generations for broad access Collaborate with research and engineering teams to design the compute layer for the open model ecosystem Build and maintain commercial relationships with neocloud providers and industry partners Secure early access to new accelerator hardware and develop the operational framework for sustained compute advantage Decide what to train, where, and under which cost structures What success looks like Modeling unit economics for multi-year GPU commitments as the market evolves Turning research needs into actionable compute strategies Negotiating significant contracts for reserved resources Working with neocloud leaders and internal teams to advance open post-training Location This position is based in San Francisco.

About Us:At Notion, we empower individuals and teams to create beautiful tools for their life's work. In a landscape filled with countless applications, Notion serves as a central hub where productivity thrives—integrating documentation, notes, projects, calendars, and emails, all enhanced by AI for smarter automation and insights. Our platform is trusted by millions, including industry leaders like Toyota, Figma, and OpenAI, who appreciate our flexibility and efficiency in saving them time and resources.We believe that in-person collaboration is crucial to our vibrant culture. Therefore, all team members are expected to work from our San Francisco office on Mondays, Tuesdays, and Thursdays—our designated Anchor Days. Certain teams or roles may require additional in-office presence.About the Role:As the Director of Customer Support for the Americas region, you will architect and lead the strategy for a dynamic team of technical and general support agents across two operational hubs. As a key leader in customer experience (CX) within the region, you will define the vision, establish the operational framework, and drive implementation in collaboration with Global CX, AMER Customer Success and Sales leaders, and Regional General Managers. You will take charge of the regional support strategy from inception to execution, ensuring alignment with our global standards while adapting to the specific needs of our AMER clientele.You will work closely with the Heads of Support for APAC and EMEA to maintain a unified global operational rhythm. Your leadership will be instrumental in nurturing and enhancing the customer experience within AMER, overseeing cross-functional initiatives that improve both agent and customer satisfaction. The ideal candidate will possess significant experience in data-driven leadership, break into and expand AMER markets, and develop managers and senior individual contributors into a high-performing, values-centric organization.Travel across North America may be required.Your Key Achievements:Craft and own the long-term vision, strategy, and roadmap for Support in AMER, establishing the organizational structure and leadership needed to achieve it.Lead and cultivate a distributed support organization, ensuring accountability, effective communication, and strong engagement across various locations.Oversee and optimize technical and non-technical resources in AMER, achieving consistent performance against SLAs and KPIs across all support teams.Establish, monitor, and continuously refine quarterly and annual performance targets; collaborate with sales, success, product, and engineering teams to drive sustained improvements.

Join Laurel as the Head of Talent Acquisition, where you will play a pivotal role in shaping our company’s workforce. We are seeking an innovative leader who can strategize and execute talent acquisition initiatives that align with our business goals. In this position, you will be responsible for developing a comprehensive recruitment strategy, guiding our team of recruiters, and fostering a culture of excellence in talent acquisition.