About the job
The Customer & Product Support Analyst at AlphaSense helps customers get the most from the company’s products. This role centers on resolving product-related questions and supporting users, with a focus on delivering clear, helpful answers and maintaining a positive experience.
What you will do
- Respond to customer inquiries and troubleshoot product issues
- Work with teams across the company to resolve support requests
- Analyze support data to spot trends and suggest improvements
Collaboration
This position involves frequent interaction with colleagues from different departments to ensure customer needs are met quickly and thoroughly.
Location
This role is based in Bengaluru.

