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Customer & Product Support Analyst

AlphaSenseBengaluruNew
On-site Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates with a strong analytical background and excellent communication skills. A Bachelor’s degree in a related field is preferred. Experience in customer support or a similar role is a plus. You should be proficient in data analysis tools and possess problem-solving abilities to address customer needs effectively.

About the job

The Customer & Product Support Analyst at AlphaSense helps customers get the most from the company’s products. This role centers on resolving product-related questions and supporting users, with a focus on delivering clear, helpful answers and maintaining a positive experience.

What you will do

  • Respond to customer inquiries and troubleshoot product issues
  • Work with teams across the company to resolve support requests
  • Analyze support data to spot trends and suggest improvements

Collaboration

This position involves frequent interaction with colleagues from different departments to ensure customer needs are met quickly and thoroughly.

Location

This role is based in Bengaluru.

About AlphaSense

AlphaSense is a leader in market intelligence, leveraging AI technology to provide insights and analytics for businesses worldwide. Our team is dedicated to innovation and excellence, creating solutions that empower our clients to make informed decisions.

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