About the job
The Customer & Product Support Analyst at AlphaSense India works to improve both customer satisfaction and product performance. Based in Bengaluru, this position focuses on handling customer inquiries and delivering effective product support.
Role overview
This role centers on resolving customer questions and issues, ensuring that users receive timely and accurate assistance. Collaboration with colleagues from different teams is a key part of the job, helping to identify areas for ongoing improvement.
What you will do
- Respond to customer inquiries and troubleshoot product-related problems
- Work closely with other departments to address customer needs and enhance product features
- Support efforts to improve internal processes and customer experience
Location
This position is based in Bengaluru.

