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Customer & Product Support Analyst

AlphaSense IndiaBengaluruNew
On-site Full-time

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Experience Level

Entry Level

Qualifications

To succeed in this role, candidates should possess:A strong analytical mindset with problem-solving skills. Excellent communication abilities to engage effectively with customers. Familiarity with customer support tools and technologies. Ability to work collaboratively in a team-oriented environment. Prior experience in customer support or a related field is a plus.

About the job

The Customer & Product Support Analyst at AlphaSense India works to improve both customer satisfaction and product performance. Based in Bengaluru, this position focuses on handling customer inquiries and delivering effective product support.

Role overview

This role centers on resolving customer questions and issues, ensuring that users receive timely and accurate assistance. Collaboration with colleagues from different teams is a key part of the job, helping to identify areas for ongoing improvement.

What you will do

  • Respond to customer inquiries and troubleshoot product-related problems
  • Work closely with other departments to address customer needs and enhance product features
  • Support efforts to improve internal processes and customer experience

Location

This position is based in Bengaluru.

About AlphaSense India

AlphaSense India is a leader in providing advanced AI-driven search and analytics solutions. Our commitment to innovation and excellence drives our mission to empower businesses with actionable insights. Join us in shaping the future of information retrieval and analysis.

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