Customer Operations Manager

Join Lantum as a Workforce Scheduling Engineer and play a pivotal role in revolutionizing workforce management in healthcare. Based in London, this permanent position (0.6 - 1 FTE) allows you to contribute to our Connected Scheduling™ platform, which empowers healthcare organizations and their staff with enhanced autonomy in managing their schedules.At Lantum, we are proud to serve over 50% of UK GP practices and more than 30% of UK Trusts with our innovative workforce products. Our unique approach leverages AI to simplify the complexities of workforce scheduling, resulting in significant cost savings for the NHS and improved work-life balance for clinicians. By joining our team, you will be part of a mission-driven company that values creativity, diversity, and collaboration.We offer a modern office environment with a focus on teamwork, with three core office days each week (Monday, Tuesday, and Wednesday) when the entire team comes together. Our culture emphasizes clear career progression and a strong feedback mechanism to help you deliver your best work.Key Responsibilities:Design and refine NHS rotas using Lantum’s AI-driven scheduling platform.Analyze specific Trust requirements and incorporate them into scheduling constraints.Adjust constraint weights to achieve a balance of fairness, compliance, preferences, and coverage.Assess the output of scheduling solutions against client acceptance criteria and timelines.Meet fixed delivery milestones aligned with clinical publication schedules.Technical Skills:Develop and modify scheduling constraints using Java with OptaPlanner/Timefold.Use SQL (Postgres) for querying and validating rota data.Analyze and debug solver outputs to ensure effective scheduling solutions.

With over 25 years of experience and a network of 60,000+ restaurant partners, OpenTable is a leading force in the restaurant industry, dedicated to helping dining establishments flourish. Our state-of-the-art technology allows restaurants to concentrate on their core priorities—their team, their guests, and their profitability—while enabling diners to discover and book their ideal restaurant for any occasion.At OpenTable, every team member plays a vital role in shaping our operations and culture. Join our global team, which encompasses a suite of metasearch brands where hospitality is not just a service but a defining aspect of our ethos.About the Role:Utilize Workforce Management software and historical call volume data to create schedules for various skills, channels, and locations (phone, email, chat, etc.) up to 6 months in advance.Develop offline activities that align with operational needs while achieving key performance indicators.Collaborate with colleagues and leadership at various levels to optimize productivity and performance.Track off-queue activities to ensure departmental shrink goals are met for each line of business.Identify emerging trends, assess their impact on the business, and recommend strategies to maintain performance standards.Conduct root cause analyses as required to enhance daily operations and boost customer satisfaction.Act as a subject matter expert for Workforce Management software and ticketing systems.Propose improvements to workflows and practices to enhance efficiency.This is a hybrid position, requiring attendance in our London office for 3 days each week.At OpenTable, our mission is to empower restaurants to succeed. This means ensuring we have the right talent, in the right roles, at the right times. We are seeking a proactive and detail-oriented Workforce Management Scheduler who can bring structure, clarity, and informed decision-making to our dynamic, global support environment.You will be integral to our operations, leveraging data, tools, and strong partnerships to uphold high performance and seamless experiences for our teams and customers alike.

Jobs for Humanity is hiring a Strategic Workforce Planning Lead in London. This position plays a key part in shaping how the organization attracts and organizes talent to support its mission of inclusivity and opportunity. Role overview The Strategic Workforce Planning Lead develops and implements workforce strategies that align with company goals. The work directly influences organizational structure and supports talent acquisition efforts. What you will do Design and execute workforce plans that reflect the organization’s priorities Provide insights to guide decisions about team structure and hiring Support efforts to ensure the right people are in place to meet objectives Location This role is based in London.

Role Overview Monzo Bank Ltd. is looking for a Head of Workforce Management, Data to guide workforce strategy through data-driven insights. This role can be based in Cardiff, London, or remote within the UK. What You Will Do Lead a team focused on workforce data analysis and insight generation. Develop strategies to improve operational efficiency and effectiveness. Work closely with teams across the business to align staffing with business needs. Support efforts to enhance customer experience through workforce planning. Location Cardiff, London, or remote (UK).

About UsBased in New York City, Take-Two Interactive Software, Inc. stands as a premier developer, publisher, and marketer of interactive entertainment for audiences worldwide. Our acclaimed brands, including Rockstar Games, 2K, and Zynga, focus on crafting hit entertainment experiences across various platforms, utilizing diverse business models. Our guiding principles of creativity, innovation, and efficiency drive us in delivering the highest quality experiences to our consumers. The Company is publicly traded on NASDAQ under the symbol TTWO. For more details on our corporate and product information, please visit our website at http://www.take2games.com.The OpportunityIn line with our modernization initiatives in workforce planning, Take-Two is in search of an Adaptive Technical Lead who recognizes that effective technology hinges on user adoption. This pivotal leadership role aims to harmonize Finance and HR data into a cohesive, intuitive planning ecosystem.You will be the functional architect of a system that replaces outdated legacy processes with a user-focused experience. Your objective is to meet Finance's demand for accuracy while providing HR and Business teams with a streamlined environment to propel our strategy. This role transcends mere software configuration; it’s about establishing a 'Single Version of the Truth' that empowers our global labels (2K, Rockstar, Zynga) to make informed, data-driven talent decisions.

About UsSharkNinja is an innovative global product design and technology company, renowned for its extensive portfolio of highly rated lifestyle solutions that enhance lives across the globe. With two leading brands, Shark and Ninja, we pride ourselves on a strong history of market disruption and innovation, consistently introducing groundbreaking consumer products. Our headquarters in Needham, Massachusetts, supports over 4,100 dedicated professionals, and our products are widely available through major retailers and distributors worldwide.Role OverviewWe are currently seeking a Senior Financial Analyst to join our Global FP&A team, focusing on Compensation and Workforce Planning for the EMEA region. This pivotal role will support our workforce planning and operational expenses, contributing significantly to our growth in this dynamic market.As SharkNinja expands its footprint across EMEA, your role will be crucial in aligning workforce investments with regional growth objectives while ensuring financial prudence and margin performance. Collaborating closely with regional leadership and HR, you will provide insightful analysis, support planning cycles, and enhance the visibility of people-related expenditures.

This is a proactive posting for future hiring needs. By submitting your application, you will join our Contingent Workforce Specialist talent community. Our dedicated Talent Acquisition team will reach out to you when a suitable position becomes available. We embrace a hybrid working model, allowing you to collaborate in the office three days a week while enjoying the flexibility of working from home for the remaining two days.Role OverviewAs a Specialist in our Contingent Workforce program, you will play a pivotal role in ensuring the successful delivery of our Managed Services Provider (MSP) initiatives. Acting as a key liaison for clients, suppliers, and internal stakeholders, you will support daily program operations while upholding the highest standards of service excellence.Key ResponsibilitiesManage relationships with local hiring managers and oversee their temporary recruitment requests.Record and maintain information on recruitment agency performance and the requirements of hiring managers.Conduct vacancy qualification meetings with hiring managers, brief third-party suppliers, screen incoming CVs, schedule interviews, and handle onboarding and contractor management activities.Foster local relationships with clients and agencies.Verify, upload, and track invoices and payment approvals.Ensure customer satisfaction and address any local issues with clients and agencies.Monitor the successful achievement of local service level agreements.Provide statistical analysis and other support as client needs dictate.Prepare periodic program status reports for the Programme Manager as required.

Kaplan is hiring a Scheduling and Capacity Administrator for a 1-year fixed-term contract based in London. This hybrid role combines remote work with regular time in the Islington office. The position is full time (37.5 hours per week) and offers a salary of £28,860 to £30,000 per annum (Grade K2). Role overview This administrator supports daily operations by handling a mix of administrative and logistical tasks. The work ensures assessment processes run smoothly and efficiently. Key responsibilities Coordinate communications and logistics with suppliers Manage the entire purchase order process, from vendor setup through to order fulfillment Arrange assessment venues and catering Organize staff schedules and related logistics Handle general administrative duties, including managing the team mailbox For more details, see the full job description. If the link does not work, copy and paste: https://tinyurl.com/kcvdrza4 Requirements Comfort with productivity tools such as Google Workspace and the ability to learn new platforms quickly Interest in new technologies, especially AI and automation Strong organizational skills and attention to detail Proactive approach to identifying and resolving administrative issues Contract details Reference number: JR253607 Location: Hybrid (remote and Islington, London) Working pattern: Full time, 37.5 hours per week Contract type: 1 year fixed-term Number of roles: 1 Grade: K2 Salary: £28,860 - £30,000 per annum

Our MissionAt Planday, a part of Xero, we believe that scheduling goes beyond merely filling shifts. It’s about discovering the ideal balance that fuels business growth while allowing team members to achieve a fulfilling work/life balance.Our goal is to harness the power of Agentic AI to pave the way for a future where managers can effortlessly free up precious time for both their businesses and teams. We are not just developing software; we are on a transformative journey to humanize shift work, making work/life balance accessible for all shift workers. By leveraging cutting-edge technology, we empower individuals to realize their full potential both at work and in life.Founded in 2004 and headquartered in Copenhagen, Denmark, Planday has been instrumental in crafting optimal schedules for hundreds of thousands of users globally. Since being acquired by Xero in 2021, our commitment to innovation has only strengthened.Your ImpactAs a Senior Solution Engineer, you will play a pivotal role in Planday’s go-to-market strategy, collaborating closely with Sales, Product, and Engineering teams to help customers understand how our solutions can seamlessly integrate into their operational and technical landscapes. You will serve as both a value-driven sales advocate and a technical authority, adept at translating intricate capabilities into tangible business outcomes for decision-makers.This role is crucial as we increasingly engage with more complex buyer groups across Mid-Market and Enterprise sectors, where multiple stakeholders, integrations, and technical specifications significantly influence purchasing decisions.You will bridge the gap between commercial aspirations and technical realities, ensuring that we can confidently position Planday within sophisticated customer environments while proactively mitigating obstacles that could hinder deal closures.Your ResponsibilitiesCollaborate with Account Executives on active opportunities to assess requirements and devise the optimal technical strategy.Define technical win strategies early in the sales process, identifying potential risks, dependencies, and competitive advantages.Lead technical discovery sessions and deliver demonstrations that link Planday to concrete business results.Articulate integration, security, and ecosystem considerations into clear value propositions for both technical and executive audiences.Design and develop practical proofs of concept, integrations, or tailored customer-specific solutions as needed to secure deals and demonstrate feasibility.Engage closely with Product and Engineering to address customer-specific requirements and ensure alignment with our technical capabilities.

About HappyRobotHappyRobot is a pioneering infrastructure provider enabling enterprises to build and orchestrate AI-driven workforces. Our intelligent AI workers excel not only in communication but also in decision-making, action-taking, and autonomously managing operations across voice, email, and enterprise systems. Founded in Y Combinator (S23) and supported by prominent investors like a16z and Base10, we have successfully raised over $60 million to facilitate crucial operations for global enterprises.Our platform has proven its capabilities in high-pressure environments where AI's impact is critical. Starting in logistics, we developed our own voice stack, models, and orchestration layer from scratch, and now we aim to extend this robust infrastructure to every enterprise engaged in the real economy. Discover more about our vision in our manifesto.Role OverviewWe are seeking a dedicated Strategy & Operations Specialist to enhance and scale our daily business operations. Your role will involve analyzing data, pinpointing inefficiencies, and crafting more effective, scalable workflows.Key Responsibilities:Analyze operational data to identify trends, inefficiencies, and opportunities for improvement.Assist in optimizing processes, automating workflows, and enhancing operational efficiency.Provide data-driven insights and reporting to support cross-functional teams.Maintain and update internal dashboards, reports, and documentation effectively.Streamline internal processes across finance, sales, procurement, and customer support.Collaborate with various teams to drive improvements in business operations and efficiency.Support project management and the execution of strategic initiatives.Assist with contract management and procurement workflows, ensuring compliance and operational efficiency.Contribute to go-to-market operations by enhancing coordination between sales, finance, and legal teams.Ensure data accuracy and integrity across all operational systems.

Orgvue stands at the forefront of organizational design and planning software, harnessing the power of data visualization and modeling to foster more adaptable and high-performing organizations. Leaders in HR, finance, and business leverage Orgvue for actionable insights and analysis, enabling swift workforce decisions in an ever-evolving landscape.Utilized by some of the world’s largest and most reputable enterprises and management consulting firms, Orgvue empowers organizations to visualize and confidently shape their future. With our headquarters in London and additional offices located in Philadelphia, The Hague, Toronto, and Sydney, we are a truly global entity committed to excellence.We are seeking a motivated Solution Consultant to enhance our sales team. This individual will possess a deep understanding of our technology’s capabilities to optimize organizational design and workforce planning for both prospects and clients.

Role overview Checkout.com is looking for an IT Engineering Engineer to help build and improve the company’s technology foundation. This role focuses on optimizing IT infrastructure and supporting smooth day-to-day operations.

Join our dynamic team at AECOM as an Engineer or Senior Electrical Engineer specializing in Distribution. We are looking for innovative professionals who are passionate about delivering high-quality engineering solutions. In this role, you will be responsible for the design, analysis, and implementation of electrical distribution systems, ensuring they meet industry standards and client specifications.Your expertise will be critical in managing projects from conception through completion, collaborating with multidisciplinary teams to deliver sustainable and efficient electrical solutions.

Convergent Research is seeking a Staff Engineer specializing in FPGA Engineering to join the team in London. This position centers on FPGA design and development for technology projects that drive ongoing research and engineering work. Role overview This role contributes to shaping technical solutions that advance the organization's research initiatives. The Staff Engineer will work closely with other engineers and researchers to address complex challenges in FPGA systems. What you will do Design and develop FPGA-based systems for a variety of research-focused projects Use advanced knowledge in FPGA engineering to tackle technical problems Collaborate with cross-functional teams of engineers and researchers Work environment The team emphasizes open communication and values creative approaches to problem solving. Collaboration and a focus on technical progress are central to the group’s work style.

Join Convergent Research as an Optics and Photonics Engineer or Senior Engineer where you will be at the forefront of innovation. Collaborate with a talented team to develop cutting-edge optical systems and photonic technologies that have a transformative impact across various industries. Your expertise will contribute to projects ranging from research and development to application in real-world scenarios.

About the Role Secretariat Advisors LLC is seeking a Manager, Engineering Sciences with a focus on Electrical Engineering for its London office. This leadership role guides project direction, supports team growth, and advances technical approaches within the electrical engineering field. What You Will Do Lead electrical engineering projects from concept through delivery Mentor and support a team of engineers Develop and refine engineering methodologies to meet evolving industry standards Contribute technical expertise to shape future engineering solutions Location This position is based in London, England, United Kingdom.

Join Assystem as a Stress Engineer and be part of a dynamic team dedicated to innovative engineering solutions. In this role, you will employ your technical expertise to analyze stress factors in various engineering projects, ensuring safety and compliance with industry standards.

We are seeking a dynamic and experienced Engineering Lead to join our innovative team at dev2. In this pivotal role, you will spearhead engineering projects, mentor a talented group of engineers, and collaborate with cross-functional teams to drive the success of our cutting-edge solutions.The ideal candidate will possess a proven track record in engineering leadership, demonstrating both technical expertise and a passion for fostering a collaborative team environment. You will play a crucial role in shaping our engineering practices and ensuring the delivery of high-quality products.

Role overview Biffa is hiring an Engineering Trainee (Engineering Mate/Improver) to join the team at the Edmonton Recycling MRF in London. This entry-level position is aimed at individuals with limited mechanical experience who want to develop their skills and work toward becoming a fully qualified Technician. Biffa will sponsor local college qualifications as part of the training and development process. Location and working hours Based at Edmonton, London Option to work Monday to Thursday or Tuesday to Friday Shifts run 6am to 6pm, four days per week What you will do Respond to operational engineering needs as directed by the Engineering Supervisor to help reduce downtime Follow safety policies and procedures to maintain a safe workplace Work on plant and machinery to identify and correct faults Assist with both preventative and breakdown maintenance on site equipment Participate in Root Cause Analysis (RCA) to identify causes of failures and help prevent recurrence Identify potential faults and suggest improvements for efficiency or reliability Maintain a tidy and organized workplace, including tools and engineering facilities Who this role suits This position is well suited for those beginning a career in mechanical engineering who want practical experience and a clear path for progression within Biffa’s operations. Compensation Competitive salary offered.