Customer Operations Manager

Join Crusoe as a Revenue Operations Manager where you'll play a pivotal role in optimizing our revenue processes and strategies. This position requires a proactive leader who can drive efficiency and deliver insights to enhance our revenue generation. You will collaborate closely with cross-functional teams to ensure alignment on key revenue initiatives and contribute to strategic planning.

About CheckrCheckr is revolutionizing the data platform to facilitate safe and equitable decisions. Founded in 2014, our cutting-edge technology and comprehensive data solutions empower clients to assess risk while ensuring safety and compliance, fostering trustworthy workplaces and communities. With a clientele exceeding 100,000, including notable names such as DoorDash, Coinbase, Lyft, Instacart, and Airtable, we are on an exciting journey of innovation.Our team thrives on tackling complex challenges with inventive solutions that further our mission. Checkr is proud to be featured on the Forbes Cloud 100 2025 List and is recognized as a Y Combinator 2024 Breakthrough Company.About the Team/RoleWe are on the lookout for a strategic and experienced Revenue Operations Manager to enhance and streamline the sales operations of our Commercial new business sales team. The ideal candidate is driven by efficiency and a commitment to achieving impactful outcomes. In this pivotal role, you will influence our growth trajectory by identifying opportunities, crafting strategies, and ensuring their effective execution. You will be crucial in maintaining smooth operations within our sales organization, empowering our high-value account teams to achieve their revenue targets.

We are seeking a dynamic and results-driven Operations Manager to lead our operational initiatives at Daniels Sharpsmart in Denver, CO. In this critical role, you will oversee daily operations, improve processes, and ensure that our services align with the highest quality standards. Your leadership will be essential in optimizing our operational workflows, managing staff, and driving efficiency across all departments.

Team and Role Overview Robinhood aims to make finance accessible for everyone. As part of the Money team, the Customer Operations Manager will help develop and scale banking and spending solutions for a broad customer base. This role leads the account operations team, with a focus on delivering strong customer experiences and supporting the launch of new products and features. This position is based in Chicago, IL; Denver, CO; or Westlake, TX. In-person attendance is required at least four days per week. Robinhood’s offices are designed to foster collaboration, innovation, and a sense of community for high-performing teams. What You Will Do Direct the daily work of the customer account operations team, ensuring customer inquiries are handled promptly and accurately across multiple support channels. Monitor and manage customer satisfaction metrics (such as ASAT), analyze trends, and drive improvements to raise satisfaction scores. Address escalated issues thoroughly, working with Customer Experience, Product, Engineering, and Compliance teams to resolve complex cases. Partner with Product, Engineering, and Compliance to advocate for customer needs and contribute to product and process improvements. Develop and update standard operating procedures to maintain efficient and consistent operations. About the Team The Money team at Robinhood builds innovative financial solutions and is responsible for launching and scaling new products. Team members work closely with colleagues across Engineering, Finance, Product, and Legal, as well as key external partners. The group values creativity, ethical practices, and a drive to make a meaningful impact in the financial sector.

Join Udemy and help shape the future of learning.Udemy is a cutting-edge platform driven by AI, dedicated to accelerating skills development for individuals and teams. Our approach is personalized, practical, and centered on delivering tangible real-world impact.Our mission is clear: to transform lives through education. Your contributions will empower individuals globally to acquire skills that are essential for their personal and professional growth, whether they're exploring new subjects or enhancing their expertise to remain competitive.With over 80 million learners and 17,000 businesses engaging with Udemy, if you thrive on change, are passionate about learning, and are eager to make a significant difference, you’ll feel right at home with us.Discover more about us on our company page.Hybrid Work StructureThis role entails a hybrid working model requiring you to be in the office two days a week at the nearest hub.

Since its inception, Fivetran has been dedicated to simplifying and streamlining data access, ensuring it is as reliable as electricity. Our technology delivers customer data directly into warehouses, fully prepared for query without the need for engineering or maintenance. We take pride in empowering countless organizations to embrace a truly data-driven approach every day.About the RoleWe are on the lookout for a Senior Pricing Operations Manager to oversee the accurate execution of our pricing policies across Salesforce CPQ, ERP, and various quoting systems. In this pivotal role, you will be responsible for translating approved pricing strategies, promotions, bundles, and discount structures set forth by Pricing Leadership into actionable system configurations that our Sales teams can utilize confidently.Your focus will be on operationalizing pricing policy within these systems and guiding Sales on various pricing scenarios. You will collaborate closely with the Revenue Proposal-to-Order Lead, who manages the broader CPQ architecture and related proposal automation tools, to ensure pricing policies are implemented accurately within the quoting framework.This full-time role offers a hybrid work model, based out of our offices in Oakland, CA, or Denver, CO, providing a flexible blend of remote work and in-person collaboration, with two days in the office each week.

Join AIR Communities as a Traveling Community Operations Support Manager, where you will play a crucial role in providing coverage and support to our communities facing vacant Leasing and Property Manager positions. In this dynamic position, you will also offer managerial assistance to communities encountering essential and time-sensitive challenges, serving as the subject matter expert on direct operations, finance, and mentoring.This role requires extensive travel, with up to 75% of the year spent on the road or in the air.Your Key Responsibilities Include:Acting as the Community Manager wherever needed, delivering the standard operational support expected of AIR's Community Managers.Overseeing multiple communities, ensuring profitability and financial direction, preparing budgets and forecasts, and implementing effective outreach and marketing strategies.Providing operational support to Regional Offices for properties assigned to you.Assisting Property Managers and other key personnel in executing action plans resulting from audits.

The Traveling Service Operations Support Manager will be integral in providing operational coverage and support across our communities facing vacant Service and Maintenance Manager positions. This role is pivotal in addressing essential and time-sensitive challenges within these communities. As the subject matter expert, you will lead direct maintenance and service operations, oversee vendor management, and mentor staff.This is a high-travel position, requiring up to 75% travel throughout the year, approximately three weeks each month.Key responsibilities include:Acting as the Service Manager as needed, delivering the standard operational support expected of AIR’s Service Managers.Providing regional oversight of property maintenance management across multiple assigned communities, ensuring efficient handling of service requests, management, turnover processes, preventative maintenance, and staff training and supervision.Supporting Regional Offices in their operational tasks for assigned properties.Collaborating with Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality, and Directors of Operations to fulfill action plans resulting from audits.

Join Gusto as a Principal Product Operations Manager in Benefits, where you'll play a pivotal role in shaping our benefits offerings and enhancing customer experience. You will lead a dynamic team, leveraging your expertise to streamline processes, optimize product performance, and drive strategic initiatives. We are looking for an innovative thinker who thrives in a fast-paced environment and is passionate about improving the lives of our customers.

Role Overview aircommunities is hiring an Operations Analytics Manager in Denver. This position focuses on supporting operational decisions with clear, data-backed insights. The work directly influences strategies that improve efficiency and outcomes for our communities. What You Will Do Work closely with teams across the company to analyze operational data and spot trends Translate data findings into practical recommendations for process improvements Present analysis and insights to stakeholders to guide decision-making Support efforts to optimize operations and enhance service for community members What Sets You Up for Success Background in analytics and operations Experience collaborating with cross-functional teams Strong ability to communicate complex findings in a clear, actionable way

As a Sales Operations Manager at Udemy Bedi, you will play a pivotal role in optimizing our sales processes and ensuring that our sales team operates at peak efficiency. You will collaborate closely with cross-functional teams to streamline operations, manage sales data, and develop strategies that drive revenue growth. Your analytical skills will help us identify opportunities for improvement and implement solutions that enhance our sales effectiveness.

At Xometry (NASDAQ: XMTR), we are driving the future of manufacturing by connecting visionary thinkers with the manufacturers who can realize their ideas. Our innovative digital marketplace empowers manufacturers with essential resources for business growth while simplifying the process for Fortune 1000 companies to access global manufacturing capabilities.We are on the lookout for a Senior Case Manager to join our dynamic team and play a pivotal role in addressing intricate customer and partner challenges. The ideal candidate will possess exceptional organizational skills, a solution-driven mindset, and experience in managing escalations within a fast-paced, technology-driven environment. In this capacity, you will facilitate the resolution of high-stakes cases that involve customers, manufacturing partners, logistics, and internal teams, ensuring timely, empathetic, and effective support that aligns with Xometry’s dedication to delivering world-class service.

Join our dynamic team at dev2 as a Sales Operations Manager, where you will play a key role in optimizing our sales processes and driving operational excellence. Your expertise will help streamline workflows, enhance sales productivity, and support our sales team in achieving their targets.In this role, you will collaborate closely with cross-functional teams to ensure alignment between sales strategies and operational capabilities. You will be responsible for implementing best practices, analyzing sales metrics, and providing actionable insights to improve performance.

Since its inception, Fivetran has been dedicated to simplifying and ensuring reliable access to data, much like electricity. Our technology seamlessly delivers customer data to warehouses in a canonical format, ready for queries without the need for engineering or maintenance. We take pride in the growing number of organizations harnessing our technology to become truly data-driven.About the RoleFivetran is at the forefront of building data pipelines that empower the modern data stack for thousands of companies.We are seeking a Marketing Operations & Technology Manager to design and enhance the systems fueling our marketing efforts.In this pivotal role within the Marketing Operations Team, you will operate at the nexus of Marketing, Revenue Operations, Systems Engineering, and Analytics. You will take charge of the strategy, architecture, and implementation of our marketing technology ecosystem—enhancing performance across demand generation, lifecycle management, attribution, experimentation, and analytics. Your mission will be to ensure our systems are seamlessly integrated, our data is reliable, and our infrastructure is primed for sustainable growth.This is a hands-on, high-impact role suited for someone who thrives on building, optimizing, and tackling intricate technical challenges in a dynamic environment.This is a full-time, hybrid position based in our Denver or Oakland offices. Our hybrid work model offers the flexibility of remote work combined with in-person collaboration, requiring two days in the office each week to foster teamwork and innovation.Technologies You’ll UseMarketo, Salesforce, Demandbase, Drift/Chat, Bizible, LeanData, Looker, and various enrichment and AI tools.

Lighthouse develops a commercial platform tailored for the hospitality industry, helping businesses transform complex data into actionable insights and more effective pricing strategies. The company has secured over $370 million in Series C funding, completed five acquisitions, and reached more than $100 million in annual recurring revenue by 2024. Lighthouse brings together a global workforce of over 850 employees representing 34 nationalities across 35 countries. The Denver Metropolitan Area office features a collaborative team focused on growth and innovation, working to advance hospitality through technology and data-driven decision-making. Role overview The Marketing Operations Manager is responsible for managing and improving the marketing technology stack at Lighthouse. Reporting to the Manager of Marketing Operations, this role supports teams and stakeholders by providing the tools and data needed for effective marketing. Daily responsibilities include overseeing marketing operations, generating reports, and partnering with other departments to enhance marketing outcomes. Key responsibilities Manage and optimize marketing automation platforms, maintaining data integrity and seamless integration with other systems. Recommend, implement, and connect new MarTech tools to expand capabilities and support business objectives. Test and analyze marketing automation, lead management workflows, and campaigns to improve conversion rates and performance. Work closely with Marketing, Sales Operations, and Engineering to understand business needs and align technology solutions. Refine attribution models, lead assignment processes, data accuracy, and funnel analysis to address marketing challenges. Develop and maintain clear documentation for all marketing processes to guide and support the team. Collaborate on AI-driven marketing operations projects, including integrating tools such as Clay, data enrichment, and automation to improve scalability and accuracy.

Christian Living Communities is seeking a Building Operations Manager focused on maintenance for its Denver location. This position oversees all maintenance activities to keep facilities safe, efficient, and comfortable for both residents and staff. Role overview The Building Operations Manager leads the maintenance team, coordinates daily tasks, and ensures high standards of service. This role includes implementing preventative maintenance programs and making sure all work meets safety regulations. Key responsibilities Supervise and guide the maintenance team in daily operations Develop and manage preventative maintenance schedules Monitor facility conditions and address issues promptly Ensure compliance with all safety and regulatory requirements What matters most This position plays a central part in creating a safe and welcoming environment for everyone at Christian Living Communities. Strong leadership and a commitment to high-quality maintenance are essential.

About Ping Identity:At Ping Identity, our mission is to create secure and seamless digital experiences for every user, empowering them with digital freedom. This philosophy isn't just for our customers; it's the heartbeat of our company culture. Individuals join us not just to work, but to actively contribute to a culture that celebrates digital freedom.Our advanced cloud identity platform enables users to shop, work, bank, and connect with confidence, eliminating friction and fear.While safeguarding digital identities is central to our technology, valuing individual identities is fundamental to our culture. We champion every identity. One of our core values, Respect Individuality, encourages us to embrace diversity, empowering you to bring your true self to work.Headquartered in Denver, Colorado, we have a global presence with offices and employees worldwide, serving major enterprises, including over half of the Fortune 100. At Ping Identity, we are reshaping the perception of cybersecurity, digital experiences, and identity and access management.Marketing Operations Program ManagerWe are on the lookout for a dynamic Marketing Operations Program Manager to become a vital part of our Marketing Operations team. In this pivotal role, you will be responsible for driving the operational framework of our marketing strategy—integrating data, systems, and processes to facilitate effective execution and informed decision-making. You'll operationalize vital frameworks such as Ideal Customer Profile (ICP) and Marketing Qualified Accounts (MQA), lead cross-functional initiatives, and enhance processes that fuel a high-performing, account-centric marketing organization.Your Responsibilities:Implement and operationalize Ping’s Ideal Customer Profile (ICP) across various systems, segmentation, territory design, and target account strategies.Define, implement, and scale the Marketing Qualified Account (MQA) framework in collaboration with Analytics, RevOps, and IS.Facilitate the transition from lead-based to account- and buying group–centric marketing across platforms like Salesforce, Marketo, and 6sense.Oversee the end-to-end execution of high-impact, cross-functional strategic initiatives (e.g., ICP refinement, MQA rollout, lead-to-ARR improvements, data governance, GTM pilots).Serve as an internal consultant for Marketing, tackling ambiguous, high-priority projects and driving them to completion.

Join ODORZX INC as an Operations Manager and drive operational excellence in our carwash and detailing service. We are looking for a proactive leader who can inspire the team by example. If you have exceptional organizational capabilities, a hands-on mindset, and a commitment to operational success, we encourage you to consider this exciting role!Key Responsibilities:Manage daily operations across various departments to ensure optimal performance.Design and implement operational strategies, policies, and procedures aimed at maximizing productivity and efficiency.Lead, mentor, and evaluate team members, fostering a culture of excellence.Oversee supply chain functions, including procurement and inventory oversight.Utilize operational metrics to identify opportunities for improvement and cost reduction.Promote a safety-first culture by enforcing established protocols and ensuring a secure work environment.Engage in hands-on tasks to demonstrate dedication and work ethic.Collaborate with cross-functional teams to align operational objectives effectively.Build and maintain strong relationships with clients, suppliers, and contractors to ensure high-quality service delivery.Monitor budgets and expenses, identifying opportunities for cost savings while maintaining quality and safety standards.

About Our TeamThe New Verticals Strategy & Operations team at DoorDash is transforming the perceptions of grocery, convenience, alcohol, and retail delivery by innovating our first-party and third-party operations. DashMarts are our pioneering first-party initiative, designed for on-demand deliveries that enhance convenience. Within DashMarts, we offer a diverse array of products, including household essentials, groceries, and popular brands, all aimed at enriching the consumer experience. Our nationwide footprint is expanding rapidly, as we enhance our services and scale our operations.To facilitate sustainable growth as we broaden our physical presence, it is imperative to navigate complex regulatory landscapes. Our Regulatory Strategy & Operations team plays a crucial role in ensuring that DashMart can expand effectively while adhering to local zoning, permitting, and community standards.About the RoleAs a key member of our DashMart Strategy & Operations organization, you will spearhead the Regulatory Strategy & Operations for our physical locations. This team is essential for launching new sites, expanding business and product lines, and managing ongoing operations through effective navigation of entitlements, permitting, zoning, and community engagement.You will oversee the comprehensive regulatory strategy and execution that fosters growth while mitigating risks, costs, and timelines. Leading a team of three Regulatory Operations Senior Associates, you will collaborate cross-functionally with Real Estate, Legal, Construction, Public Policy, Category Management, and Operations teams to facilitate the successful launch of new DashMart locations.Your responsibilities will include developing scalable processes, identifying regulatory risks and opportunities across markets, and driving continuous improvements in our site approval and compliance approaches. This position reports to a Senior Manager within the DashMart Strategy & Operations and will involve managing a small team. We embrace a hybrid work model that includes home office, site visits, and cross-functional collaboration.Why You Should Be Excited About This OpportunityInnovate. You will design, implement, and continuously refine regulatory processes and strategies that enable our growth.