Customer Onboarding Specialist - Remote in Mexico

About Housecall Pro Housecall Pro builds solutions that help service professionals run and grow their businesses. Every day, the team works to make a real difference for the home service professionals who keep America’s households running. The company’s focus is on supporting the Pro community, helping them streamline operations and reclaim time for what matters most. While headquartered in Denver, Colorado, Housecall Pro’s team spans the globe, including colleagues in Brazil, Poland, the Philippines, Mexico, and more. The company values a culture where employees and customers thrive together, no matter where they are. Leadership supports both customer success and the professional growth of every team member. Benefits Paid holidays and flexible time off A culture that encourages innovation and values ideas from all levels Role Overview The Onboarding Specialist plays a key role in welcoming service professionals (Pros) to the Housecall Pro platform. This position coordinates and leads the onboarding process, ensuring Pros have a smooth start and receive attentive customer support throughout their transition. Serving as the main contact after enrollment, the Onboarding Specialist guides Pros through their first steps with the platform, helping them build confidence and quickly see the value of Housecall Pro. The role involves addressing questions, resolving concerns, and handling challenges with empathy and problem-solving skills. An ownership mindset is important, as the Onboarding Specialist extends the positive experience from sales into onboarding, reinforcing Pros’ decisions to join Housecall Pro. What You Will Do Manage relationships with new Pros during onboarding, covering account activation, transition, product adoption, and value delivery Serve as the main resource for Pros during their early experience, ensuring a smooth handoff from sales to onboarding Reinforce the value of Housecall Pro and help Pros feel confident in their choice Location This role is based in Mexico.

Join our dynamic team as an Onboarding Specialist, where you'll be instrumental in shaping the onboarding journey for our newest customers. In collaboration with other specialists and leadership, you will enhance our onboarding processes by providing exceptional support in data migration, software configuration, and training. Your role is crucial in ensuring our clients embark on a successful, long-term partnership with us.Key Responsibilities Oversee the onboarding process for a diverse clientele, managing 20-40 customers monthly through various communication channels including phone, email, and video conferencing. Assist customers with data migration utilizing export and import tools effectively. Evaluate and address customer-specific needs, guiding the configuration process accordingly. Conduct training sessions for new customers and their teams on software functionalities. Deliver a seamless and efficient customer launch experience. Act as a bridge between customers and our Product team, relaying valuable customer feedback. Proactively resolve issues and manage escalations with professionalism. Collaborate with leadership to continuously improve onboarding systems and playbooks. Qualifications2-4 years of relevant experience in onboarding, training, customer service, or project management.A strong passion for customer success and building positive relationships.Proficiency in data migration processes and Microsoft Excel.Excellent project management skills, with the capability to juggle multiple customer engagements simultaneously.Outstanding written and oral communication skills.Meticulous attention to detail and superior organizational skills.Comfortable leveraging technology tools (CRM, Slack, etc.) in a remote work setting.Adept at thriving in a fast-paced, evolving environment.A quick learner with the ability to master new software and become a product expert.Must be located in Mexico.BenefitsAt Hireframe, we pride ourselves on being a remote-first organization, with team members across the United States, Mexico, and the Philippines. Our comprehensive benefits package includes: Flexible permanent remote work options. Generous Paid Time Off. Health Maintenance Organization (HMO) coverage. Annual performance bonuses. Dedicated coaches to provide additional support and skill development. Opportunities for ongoing professional growth. We believe in fostering a supportive environment that promotes professional development and personal success, ensuring that our team members excel in their careers.Learn MoreStay connected with us for updates on open roles and industry insights.Follow us on: Instagram

About Housecall Pro Housecall Pro creates solutions to help home service professionals across America run stronger businesses and enjoy more time with their families. The company serves the needs of 100 million homes in the U.S. by empowering Pro users to streamline operations and grow their businesses. Headquartered in Denver, Colorado, Housecall Pro has a global team with colleagues in Brazil, Poland, the Philippines, Mexico, and other locations. The company values its customers, encourages collaboration, and supports career growth for employees. Leadership invests in innovation and welcomes ideas from every team member. Benefits Paid holidays Flexible, take-it-as-you-need-it scheduled time off An open culture where all ideas are valued Role Overview: Onboarding Specialist (Mexico) The Onboarding Specialist guides new service professionals (Pros) through their first steps on the Housecall Pro platform. This role coordinates onboarding, delivers responsive customer service, and answers questions or concerns from Pros. As the main contact during the post-enrollment period, the Onboarding Specialist helps Pros adopt the product, builds their confidence, and ensures they see value quickly. Success in this role comes from a proactive mindset, empathy, and strong problem-solving skills. The Onboarding Specialist reinforces the value of Housecall Pro and helps Pros feel assured in their decision to join. The team is dedicated, empathetic, and committed to supporting Pros' success. What You Will Do Manage relationships with new Pros during onboarding, including account activation, product adoption, and value demonstration Serve as the main resource for Pros in their early lifecycle, ensuring a smooth handoff from sales to onboarding Reinforce the value of Housecall Pro and help Pros feel confident in their choice

About Housecall Pro Housecall Pro builds solutions that help home service professionals serve over 100 million homes across America. The company’s mission centers on supporting these Pros, helping them run better operations, grow their businesses, and reclaim time for what matters most. While headquartered in Denver, Colorado, Housecall Pro’s team spans the globe, including Mexico, Brazil, Poland, and the Philippines. The company values its customers and fosters a culture where employees and Pros can succeed together, no matter where they live. Leadership invests in both customer solutions and the professional growth of every team member. Benefits Generous paid holidays Flexible time off, available as needed A culture that values big ideas from every team member Role Overview: Onboarding Specialist (Mexico) The Onboarding Specialist ensures a smooth, positive onboarding experience for service professionals (Pros) joining the Housecall Pro platform. This role coordinates and facilitates onboarding, answers questions, and delivers excellent service throughout the process. As the main point of contact after enrollment, the Onboarding Specialist guides Pros through early adoption, builds their confidence, and helps them quickly see the value of Housecall Pro’s solutions. This position requires a proactive approach to problem-solving, empathy, and a commitment to helping Pros succeed. The Onboarding Specialist also reinforces the value of Housecall Pro, acting as an extension of the sales experience and assuring new Pros they made the right choice. What You Will Do Manage relationships with new Pros during onboarding, including account activation, product adoption, and building rapport Serve as the dedicated resource for Pros in their early lifecycle, ensuring a smooth transition from sales to onboarding Reinforce the value of Housecall Pro and help Pros feel confident in their decision to join

About Owner.com Owner.com helps local restaurants grow by using advanced AI. Our technology improves SEO, marketing, and online ordering, making it easier for restaurants to increase direct orders. Instead of handing off complex software, Owner.com offers a streamlined system managed by a team with industry experience. Clients benefit from access to engineers and marketers, resources usually available only to large chains. Our Vision Owner.com exists to help independent restaurants compete and succeed online. But our mission goes further. Many local businesses struggle as large tech companies take their customers and profits. Once our restaurant solutions are fully developed, we plan to expand and support other local businesses as well. We see a future where millions of local business owners use our technology to thrive in the digital world. Read our Series C memo Company Growth Since our start in 2020, Owner.com has generated revenue in the tens of millions and processed more than half a billion dollars in online orders. Today, 1 in 5 Americans has used an Owner.com website. We have helped over 20,000 restaurant owners save nearly $200 million in fees. Our Team Our team includes talent from companies like Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe. As we plan for significant growth in 2026, we welcome people who want to make a difference for local businesses.

About Doctoralia Mexico Doctoralia connects millions of patients with healthcare specialists, offering digital tools that help transform clinical practice. As a leading SaaS platform in Mexico and a global reference in digital healthcare, the company focuses on making healthcare more efficient and centered on patient needs. Role Overview: Onboarding Customer Success Specialist This role supports healthcare professionals as they join the Doctoralia platform. The Onboarding Customer Success Specialist guides new users through their first steps, builds trust, and helps them become confident with Doctoralia’s digital solutions. The goal is to set up each specialist for long-term success and support the shift toward digital healthcare. Main Responsibilities Manage the complete onboarding process for new clients, ensuring smooth integration and early confidence with the platform. Train and guide healthcare professionals in using Doctoralia’s digital tools, adapting training to each specialist’s needs. Spot areas for improvement during onboarding and suggest practical solutions to improve the user experience. Track each client’s progress in the early stages, anticipating and resolving issues before they become obstacles. Work closely with Product and Support teams to share user feedback and help improve Doctoralia’s solutions. Professional Profile Experience: 1 to 2 years in Customer Success or Account Management, handling a portfolio of 100-150 clients. Tech Savvy: Comfortable working in startup, marketing, or advertising settings. Data-Driven: Able to read and analyze data to improve campaign results. Location This position is based in Mexico City.

Weekday-1 is hiring a Landing Page & User Onboarding Conversion Specialist to help a client in the dating, visa, and travel sectors improve user journeys and boost conversion rates. This is a remote, full-time role based in Mexico. Role focus The specialist will work across multiple business units to optimize every stage of the user journey, from first contact to full activation. Efforts will center on increasing revenue and profitability by improving onboarding, lead capture, and remarketing funnels. The role also includes re-engaging inactive users and testing ad content for various business lines. What you will do Pinpoint weak spots in conversion funnels and design experiments to improve results. Quickly learn and use CRM and split testing tools to run and analyze experiments. Independently create and launch tests, including writing copy and making layout changes. Use funnel analytics to identify where users drop off and understand the reasons why. Run 3–5 tests each week across different funnels, then analyze outcomes to determine what works best. Work with onboarding flows using tools such as ManyChat, WhatsApp, phone calls, and email. Collaborate with advertising teams to set up and improve remarketing flows on external ad networks. Review raw data from various sources to quickly identify profitable ads. Additional responsibilities Oversee and improve onboarding flows, starting from the user's first interaction (email or phone number input). Continuously run A/B tests and optimize all lead capture and remarketing landing pages to increase conversions. Assess and refine the initial user interface to encourage immediate engagement and activation. Design and manage processes to reactivate inactive users and convert leads from remarketing campaigns. Requirements At least 2 years of relevant experience. Ability to work independently and adapt quickly to new tools. Compensation Salary range: Rs 2,000,000 – Rs 5,000,000 (INR 20–50 LPA)

About Lalamove Lalamove launched in 2013 in Hong Kong and has grown into a global on-demand delivery platform. Every day, millions of delivery partners use Lalamove’s technology to connect with customers and fulfill orders. The company employs over 1,600 people across Southeast Asia and Latin America. In 2018, Lalamove reached unicorn status, supported by leading venture capital firms, and continues to expand. Lalamove’s culture centers on passion, humility, determination, and follow-through. The team values people who are self-motivated, operations-focused, and bring fresh ideas. Role Overview: Driver Onboarding Lead This role leads driver acquisition and onboarding efforts in Mexico City. The Driver Onboarding Lead shapes strategies to attract new drivers, manages the onboarding process, and works to maintain a steady supply of drivers for the platform. The position aims to improve conversion rates and create an efficient, straightforward onboarding experience for every new driver.

We are seeking a dynamic and detail-oriented Onboarding Coordinator to join our team at TransPerfect in CDMX. This role presents an exciting opportunity to facilitate the onboarding process for new hires across the United States and Canada.The Onboarding Coordinator will be responsible for managing a high volume of onboarding activities, ensuring adherence to all requirements across various locations. Acting as a crucial liaison among new hires, recruiters, the HR team, and payroll, this role guarantees a smooth onboarding and payroll process. You will engage with a diverse range of internal stakeholders, fostering a collaborative work environment.Key Responsibilities:Manage the onboarding process for project-based employees effectively.Set up hire profiles in the HRIS system accurately.Request and verify necessary documentation from new hires, ensuring accuracy and proper filing.Take ownership of the onboarding process, ensuring timely completion for payroll purposes.Coordinate preparations with hires and managers for project commencements.Address inquiries from new hires regarding onboarding, timecards, and company policies.Handle unemployment claims and prepare employee verification requests.Review timecards and make necessary adjustments.Communicate paid sick leave policies and process requests as needed.Assist in preparing payroll reports, including new hire, termination, and hours worked reports.Manage regular offboarding for project-based employees.Address a high volume of queries through email, phone, and messaging platforms, providing general administrative support.Guide employees and managers to the appropriate HR personnel for specific inquiries or issues.Undertake special projects or responsibilities as assigned.

Join Lalamove as a Driver Operations Lead for Onboarding, where you will play a crucial role in enhancing our driver onboarding process. You will lead efforts to ensure a seamless and efficient onboarding experience for our drivers, contributing to our mission of connecting people and businesses through fast and reliable delivery services.

Join inetum2 as a SAP SuccessFactors Onboarding Consultant, where you will play a pivotal role in transforming client onboarding processes through SAP SuccessFactors solutions. You will collaborate with diverse teams to design, implement, and enhance onboarding strategies that optimize workforce integration and engagement.

Join our dynamic Customer Onboarding team at Turnitin as an Onboarding Consultant, a role that empowers you to engage and motivate both new and existing customers across the Americas. We are looking for a passionate and meticulous education technology professional who thrives in a flexible environment.In this position, you will play a crucial role in ensuring customer success by guiding them through change management and training. You will share industry best practices and facilitate the seamless implementation of our Turnitin product suite. By taking a consultative approach, you will tailor your guidance to align with each customer’s unique goals and challenges, ensuring they feel supported throughout their adoption journey.Your responsibilities will include delivering inspiring and interactive training sessions, helping customers integrate our products into their teaching and learning strategies effectively. You will also be a trusted partner, assisting customers in translating best practices into practical workflows that meet their institutional needs. With empathy and optimism, you will address technical challenges and proactively identify potential risks associated with product adoption, recommending strategies to foster successful outcomes.Additionally, you will manage the onboarding process from start to finish, coordinating various projects, and maintaining exceptional communication with customers. Your expertise will not only enhance customer satisfaction but also extend Turnitin’s influence in promoting academic integrity worldwide.

Join TransPerfect as an Onboarding Coordinator and play a pivotal role in facilitating the onboarding of new hires across the U.S. and Canada. This dynamic position involves managing a substantial volume of onboarding processes while ensuring adherence to compliance standards across various locations.The Onboarding Coordinator serves as a critical liaison among new hires, recruiters, HR, and payroll, guaranteeing a smooth onboarding and payroll experience. You will engage with diverse internal stakeholders, contributing to the seamless integration of new team members into the organization.Key Responsibilities:Manage onboarding for project-based employees efficiently.Set up hire profiles in the HRIS system.Collect and verify necessary documentation from new hires.Oversee the entire onboarding process to ensure timely payroll submissions.Coordinate with hires and managers to prepare for project launches.Address inquiries from new hires regarding onboarding, timecards, and company policies.Handle unemployment claims and employee verification requests.Review and adjust employee timecards as needed.Communicate paid sick leave policies and process requests accordingly.Assist in preparing payroll reports, including new hire and termination reports.Facilitate regular offboarding processes for project-based employees.Manage a large volume of queries through various communication channels.Guide employees and managers to appropriate HR personnel for specific issues.Participate in special projects or duties as assigned.

About Checkout.com Checkout.com powers online payments for leading brands including eBay, ASOS, Klarna, Uber Eats, and Sony. While the company name may not be familiar to everyone, its technology supports digital commerce worldwide. The platform handles billions of transactions each year, helping money move efficiently and reliably. Years of experience have shaped a service that many rely on without realizing it. When digital payments work smoothly, businesses grow and customers stay loyal. Checkout.com operates from 19 offices across six continents, with headquarters in London. The team values performance, improvement, and a results-driven approach. The company is expanding rapidly, especially in the Americas, and is building a new Operations Hub in Mexico City. Role Overview: Customer Onboarding & Due Diligence Manager This home-based position in Mexico focuses on leading compliance operations for the new Mexico City hub. The Compliance Operations Manager will oversee a team dedicated to Transaction Monitoring and Screening, supporting financial crime prevention and regulatory compliance. The role involves building and managing a team of Team Leads and Analysts. Success in this position means driving operational excellence while upholding high standards of quality and compliance. Key Responsibilities Lead and develop a team focused on Transaction Monitoring and Screening operations Ensure compliance processes meet global regulatory standards Drive operational efficiency and maintain quality in all compliance activities Support the expansion of Checkout.com’s merchant base in the Americas Location Home-based, Mexico. The role supports the new Operations Hub in Mexico City. About the Team The team operates in a performance-driven environment and is committed to continuous improvement. The Compliance Operations Manager plays a key role in shaping the growth and integrity of the company’s financial crime prevention efforts in the region. Learn more about Checkout.com at Checkout.com.

Role overview distro is seeking an Onboarding Operations Coordinator to support customer service operations in Mérida, Yucatán. This full-time contractor position centers on delivering organized onboarding experiences. The role involves managing documentation, maintaining clear communication, and providing administrative support at every stage of the onboarding process. What you will do Oversee the onboarding process from initiation to completion, ensuring each step is handled efficiently. Maintain open communication with candidates and team members through calls, emails, and messaging platforms. Clearly explain onboarding steps, requirements, and timelines to candidates. Track documentation and outstanding tasks, following up as necessary to keep progress on schedule. Manage schedules, checklists, and case statuses with careful attention to detail. Accurately record and update information in internal systems. Respond to inquiries, complaints, or sensitive situations with professionalism and care. Meet productivity and quality standards set by the team on a consistent basis. Requirements Minimum of 2 years of experience in customer service, such as call center, chat, email, or direct client support roles. Background in case follow-up, structured processes, onboarding coordination, HR support, or similar positions. Advanced English proficiency (C1 level required). Strong organizational skills, attention to detail, and operational discipline. Ability to work under pressure and manage a high volume of interactions. Confidence and tact when assisting individuals who may be confused or upset, while ensuring processes stay on track. Basic to intermediate experience with administrative tools, including CRM systems, email, and spreadsheets. Additional details Important: This is a contractor position and does not include statutory benefits.

Join pearltalent as a Sales Operations & Onboarding Coordinator, where you will play a pivotal role in supporting our off-price retail and consumer packaged goods (CPG) division. In this fully remote position, you will be responsible for streamlining sales operations and ensuring a seamless onboarding experience for new team members.

Job Title: Affiliate Outreach and Onboarding SpecialistJob Type: Full-time / RemoteWork Hours: US HoursJob Overview:We are seeking an Affiliate Outreach and Onboarding Specialist to spearhead affiliate recruitment, activation, and creator strategy within TikTok Shop for our client. This pivotal role will drive the creation of high-volume shoppable content, manage partnerships with creators, and enhance affiliate performance, contributing to sustained GMV growth and the expansion of live shopping initiatives.Key Responsibilities:Affiliate Recruitment & Activation:Actively recruit and onboard affiliates that align with our brand's positioning and performance objectives through proactive outreach and Target Plan initiatives.Monthly Output Commitments:Ensure a minimum of 50 shoppable affiliate videos are produced monthly, linked to the Brand’s TikTok Shop listings.Dispatch at least 10,000 outreach messages monthly, adhering to TikTok Seller Center limits during the specified period.If platform restrictions arise, document and deploy the maximum outreach volume permitted.Affiliate Communication & Support:Respond to affiliate inquiries within 48 hours, directing commission payout questions to TikTok Seller Center support.Content Management:Continuously monitor affiliate posting activity and implement re-engagement strategies to maintain or exceed monthly shoppable video production targets.Performance Optimization:Identify high-performing affiliates and apply targeted optimization strategies, including commission incentives and promotional alignments, to enhance overall program contributions.Creator Management:Strategy & Oversight:Lead the strategy for engaging top creators (L3+ and above) for shoppable short-form content and livestreams, encompassing creator identification, outreach, negotiation, and deliverable coordination.Research & Targeting:Conduct monthly research to identify top creators within the Brand’s category who have demonstrated significant TikTok Shop performance, particularly those with proven GMV generation.

About UsWho We Are at StripeStripe is a leading financial infrastructure platform designed for businesses of all sizes. From Fortune 100 companies to the most innovative startups, millions trust Stripe to handle their payment processing, boost revenue, and seize new business opportunities. Our mission is to enhance the GDP of the internet, presenting an incredible chance for you to help shape the global economy while engaging in work that is both meaningful and impactful.Our vibrant office in Mexico City plays a pivotal role in our mission to transform the financial landscape for businesses worldwide. Here, we foster a culture of collaboration, innovation, and excellence. Joining our Mexico City team means becoming part of a mission-driven community committed to enhancing the global economy. We focus on creating with precision and creativity while celebrating our achievements together. Our inclusive culture values every team member's voice, as we tackle over a million support cases annually, empowering our users not just to resolve issues but to realize their goals.

Join our dynamic team as a Compensation & Benefits Specialist, where you will leverage your 5+ years of experience supporting the Americas region. We are looking for a detail-oriented professional with a deep understanding of regional benefits programs and statutory requirements. The perfect candidate will possess strong analytical skills and advanced proficiency in data handling, particularly in Excel. You should have a global mindset and the ability to navigate the complexities of multiple countries. Bilingual fluency in English and Spanish is essential, with proficiency in Portuguese being a valuable asset. Experience in EOR and consulting environments, along with familiarity with automation or data analytics tools, will set you apart.Key Responsibilities:Oversee a comprehensive benefits portfolio for the Americas region, encompassing private medical, dental, vision, pension, life insurance, and regional perks.Act as the main point of contact for the global business travel insurance process.Validate, process, and maintain data related to insurance premiums, claims, and costs.Collaborate with the Finance team to prepare benefits data for management reporting.Ensure compliance with governmental regulations by staying updated on laws and legal requirements.Monitor benefit utilization by preparing and distributing insightful benefit reports.Provide benefits-related data to internal team members as needed.Address team member inquiries and issues by interpreting benefit policies and procedures.Compile special reports through data collection, analysis, and summarization of trends.Work closely with our global network of brokers, platforms, and carriers to ensure efficient program operation.