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Customer Integration Engineer

Hello PatientMexico City
Hybrid Full-time $60K/yr - $80K/yr

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Experience Level

Experience

Qualifications

QualificationsProficient in programming languages such as Java, Python, or JavaScript. Extensive experience with RESTful APIs and data exchange protocols. Strong problem-solving skills and the ability to troubleshoot complex integration issues. Excellent verbal and written communication skills, with a knack for explaining technical concepts to non-technical stakeholders. Experience in the healthcare industry is a plus.

About the job

About the Role

At Hello Patient, we are revolutionizing patient engagement through Mia, our cutting-edge AI assistant designed to enhance interactions between healthcare providers and patients. We are seeking a dedicated Customer Integration Engineer who will play a pivotal role in seamlessly integrating Mia with our clients' existing systems. This position encompasses the entire integration lifecycle, from collaborating with customer IT teams during initial discovery to developing high-quality production-grade connectors and providing ongoing support.

In this highly impactful technical role, you will engage in daily coding activities and work closely with healthcare clients to address their unique integration challenges. You will also collaborate with our agent platform team to devise and implement innovative integration strategies as we scale. Given the nature of this role, your presence will be essential for our clients—strong communication skills are as critical as your coding expertise.

This position is based in Mexico City, where you will work in-person with our local team three days a week. If you are an integration engineer who thrives on diverse challenges, ownership, and the opportunity to make a real difference for our customers, this is the perfect opportunity for you!

What You'll Do

Build & Ship Integrations

  • Create production-quality integrations linking Mia to EHR systems, practice management software, and data warehouses.

  • Develop robust data pipelines utilizing APIs, middleware, and various data exchange methods.

  • Design reusable integration modules to expedite future implementations.

  • Manage technical configurations for new clients and troubleshoot deployment conflicts.

Own the Customer Relationship

  • Facilitate technical discovery sessions with client engineering and IT teams.

  • Act as the primary technical contact for integration inquiries and incident resolution.

  • Convert clinical and business workflows into clear technical specifications.

Support, Document & Improve

  • Provide Tier 2/3 support for production environments.

  • Develop and maintain technical documentation, integration playbooks, and training materials.

  • Identify avenues for enhancing and automating integration processes over time.


What We're Looking For

Must Have

  • 5+ years of experience in software development, data engineering, or integration engineering.

About Hello Patient

Hello Patient is dedicated to enhancing healthcare interactions by leveraging advanced AI technologies. Our innovative solutions empower healthcare providers to communicate more effectively with patients, ultimately improving the overall patient experience.

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