Customer Experience Specialist

We are seeking a talented Digital Experience Consultant with a strong background in service design and user experience (UX) to join our esteemed Digital Consultancy team in Australia and New Zealand (ANZ). This pivotal role is dedicated to empowering enterprise clients to realize their business and digital goals through strategic collaboration, actionable roadmap creation, and fostering the adoption of the Squiz Digital Experience Platform (DXP).In this role, you will engage directly with clients, often including heads of digital, IT leaders, or web managers from large organizations. Your primary focus will be to identify their needs, lead workshops that harmonize stakeholder interests, and translate their aspirations into executable strategies. This position requires a unique blend of creative, strategic, and analytical capabilities, coupled with a practical approach to implementing UX and service design methodologies within real-world parameters.This is a remarkable opportunity to influence how clients interact with and leverage the Squiz platform while also playing a key role in the advancement of our consulting services.

Join our dynamic team at Turner Townsend as a Project Controls Specialist, where you will play a pivotal role in ensuring the successful delivery of complex projects in the real estate sector. You will be responsible for implementing effective project controls, managing budgets, and providing analytical support to enhance project performance.

KPMG Australia is hiring a Senior Consultant for Project Assurance, specializing in commercial and finance projects. This role is located in Melbourne and centers on supporting clients with project delivery and financial outcomes. Key responsibilities Assess client projects in the commercial and finance sectors, examining processes and outcomes in detail. Spot risks that may affect project timelines or financial targets. Offer practical recommendations to resolve issues and enhance project results. Provide strategic insights to help clients strengthen both project performance and financial management. Location This position is based in Melbourne.

Join our team as a Traffic Control Flagger in Melbourne, where your primary responsibility will be to ensure the safety and efficient movement of traffic around construction zones. You will be trained to direct vehicles and pedestrians safely while adhering to all local regulations and safety standards.

Join AKQA, a part of WPP, as a Lead Experience Designer, where our Experience Design discipline defines the cutting edge of innovation, creativity, and craftsmanship. In this pivotal role, you will envision the future and help create impactful digital experiences for leading brands that are intuitive, engaging, and emotionally resonant.As a Lead Experience Designer, you will be at the forefront of designing digital experiences that seamlessly blend imagination with technology and cultural insights, resulting in meaningful products and services. Collaborating with a diverse team of strategists, visual designers, UX architects, and researchers, you will influence online platforms, design systems, mobile applications, and new digital experiences. By setting a positive example, you will mentor fellow designers, motivate clients, and deliver groundbreaking work.At AKQA, you will thrive within an innovative and inclusive culture, working alongside some of the most talented professionals in their fields. We offer opportunities for personal and professional growth within a creative and technologically advanced team, emphasizing continuous development. Our hybrid work model promotes flexibility and work-life balance, ensuring you can pursue your career aspirations while maintaining a healthy personal life.

The Manager, Customer and Employee Experience at Qantas Group focuses on strengthening how customers and employees interact with the company. This position leads projects designed to improve engagement, satisfaction, and loyalty across both groups. Role overview This manager guides efforts to enhance the overall experience for customers and employees. Collaboration with teams from different parts of the business is central to the work, ensuring that new ideas and solutions are put into practice effectively. Key responsibilities Lead initiatives that support higher engagement and satisfaction for customers and employees Work closely with cross-functional teams to implement new solutions Develop strategies that support Qantas Group’s commitment to excellent service and a positive workplace Impact Success in this role directly supports Qantas Group’s mission to deliver outstanding service and foster a thriving workplace culture.

About Woolpert Woolpert is a global leader in architecture, engineering, and geospatial services. With a strong presence in Australia, building on the legacy of AAM, the company ranks among the Top 100 Global Design and Geospatial firms. Woolpert delivers solutions in aerial mapping, surveying, and digital applications for major resource, infrastructure, and environmental projects across the Asia-Pacific region. The company’s culture, known as the 'Woolpack,' values innovation, inclusivity, and employee ownership. Through the Principal Program, team members at every level can become stakeholders and share in Woolpert’s success. Woolpert is also recognized as a certified Great Place to Work®. Role Overview: Graduate Consultant (Melbourne, Permanent Full-Time) This Graduate Consultant role sits within the Strategic & Advisory team at the Melbourne office. The position reports directly to the Vice President & Director of Advisory & Innovation for Woolpert Asia Pacific & Middle East. The role involves close collaboration with Consultants and Lead Consultants to support and manage client projects. What You Will Do Work alongside experienced consultants on client projects in the geospatial sector Analyze data from various disciplines to help develop and implement solutions tailored to client needs Support project management tasks as part of a high-performing team Stay informed about advancements in geospatial technology and its applications Who This Role Suits This position is well suited to recent graduates with an interest in geospatial technology, data analysis, and consulting. Curiosity and a willingness to learn are important for success in this team. Why Join Woolpert Be part of a team recognized for innovation and progress Opportunities for career growth and advancement Inclusive, employee-owned culture through the Principal Program Work on impactful projects across the Asia-Pacific region Location: Melbourne, Australia

Join KPMG Australia as a Senior Consultant in our Governance, Risk & Controls division located in Melbourne. In this role, you will leverage your expertise to provide insightful solutions that help our clients effectively manage risk, comply with regulations, and enhance their governance frameworks. You will work alongside a team of dedicated professionals, contributing to projects that make a real impact on organizations' operations and strategic goals.

Are you passionate about luxury automobiles and possess an eye for detail? If so, we want you to join our team!As a Luxury Brand Evaluator, you will immerse yourself in the luxury automotive sector, discreetly assessing customer experiences and providing invaluable feedback that enables brands to enhance their services. Your insights will play a significant role in shaping the future of luxury experiences. Flexibility: Each in-store visit lasts about 20 minutes, allowing you to manage multiple assignments with ease. Frequent Opportunities: Engage in several missions each month and collaborate with some of the most prestigious brands globally. Your Responsibilities: Select assignments that align with your interests and profile. Conduct evaluations in luxury stores or online, interacting with sales associates either in-store or from the comfort of your home. Observe meticulously—visit boutiques, assess ambiance, experience luxury automotive showrooms, make online purchases, evaluate after-sales services, and overall customer experiences. Provide candid feedback through our platform by completing questionnaires. About CXG:CXG connects premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and nearly two decades of expertise in customer experience (CX) retail, we are dedicated to transforming the customer experience for luxury brands.Join us and enjoy the flexibility of working remotely with our mobile platform, CXG Live, where you can effortlessly manage missions, certifications, and feedback.

Accor Hotels in Melbourne seeks a Guest Experience Agent to join the front office team. This role is the first point of contact for guests, setting the tone for a welcoming and memorable stay from the moment they arrive. Key responsibilities Welcome guests upon arrival, assisting with check-in and check-out processes Answer questions and provide details about hotel amenities and local attractions Address guest concerns or issues promptly and with professionalism Collaborate with colleagues to ensure smooth and consistent service What we’re looking for Clear communication and strong interpersonal skills A focus on delivering excellent customer service Problem-solving ability and composure in busy situations Experience in hospitality or customer-facing roles is helpful

Join Systems Technology Research (STR) as a Guidance, Navigation, and Control (GNC) Engineer and collaborate with a diverse team of researchers and engineers focused on pioneering technologies that have a profound and immediate impact on national security. At STR, we value the unique skills, experiences, and perspectives of each employee, which are crucial in delivering innovative solutions to complex national security challenges. Our culture emphasizes the development of impactful technologies through collaborative efforts while adhering to the highest standards of craftsmanship and quality. We are seeking a GNC Engineer with a robust background in aerospace guidance, navigation, and control systems technology. Key areas of interest include advanced filtering and estimation techniques, flight control system design, and aerospace systems modeling. The ideal candidate will contribute to a team of algorithm and software developers in a dynamic, results-oriented prototyping environment. We welcome applicants proficient in at least one high-level programming language (e.g., C/C++, Python, and/or MATLAB) to create models and algorithmic technologies that support system analysis and development. A solid understanding and practical experience with guidance and control systems hardware will enhance the development of these models and technologies. Key Responsibilities: Design and implement advanced control system algorithms for aerospace applications. Develop algorithms for sensor and system research and threat analysis. Analyze and develop aerospace GNC systems, encompassing both hardware and software. Implement models and algorithms using Python, C/C++, and/or MATLAB. Collaborate in small teams of highly skilled developers in these domains. Engage in laboratory and field tests to collect and analyze experimental data to support the verification, validation, and enhancement of technical solutions. Communicate technical ideas and implementations through comprehensive reports and presentations.

Join our dynamic team at carsales as a Security Specialist - Controls and Compliance. In this pivotal role, you will be responsible for enhancing our security posture and ensuring compliance across our operations. Your expertise will guide us in implementing robust security controls and maintaining adherence to industry standards.

Role Overview & ImpactJoin our dynamic team as a Customer Experience Specialist - Accounting, where you'll serve as a vital brand ambassador. Your mission is to deliver exceptional support and expert guidance to small business owners, bookkeepers, and accountants, helping them fully leverage the benefits of Xero. As a trusted business advisor, you will consistently provide high levels of customer satisfaction across all contact channels, skillfully solving problems and demonstrating how Xero adds value to their operations.You will engage in proactive outreach and reactive support, assisting both new and experienced users in maximizing their experience with Xero. This involves clear communication of outcomes, participation in proactive outreach campaigns, and utilizing your resources to offer empathetic and comprehensive solutions. Your resilience, adaptability, and passion for problem-solving will be key in this fast-paced environment.The Team & CollaborationOur Customer Experience team is dedicated to delivering top-notch support, aiming to become trusted advisors to our customers. Collaborating effectively across all departments at Xero, the team focuses on swiftly resolving customer inquiries through various channels.Current Focus AreasGuiding customers through accounting fundamentals while addressing support queries.Adapting to the evolving landscape of our Customer Experience strategy and the products we support.Leveraging tools and technologies, including Generative AI and case management applications like Salesforce, to enhance customer experiences.Striving for and achieving key performance metrics related to productivity, quality, and customer outcomes such as retention and utilization.Work ArrangementsThis position operates on a hybrid work model, requiring three days in the office, with Wednesday as a mandatory in-office day. You will have the flexibility to work from home for the remaining two days. Please note that the initial training period will require full attendance in the office for five days a week.

OpenTable connects diners and restaurants through technology, supporting over 60,000 partners worldwide. As part of Booking Holdings, OpenTable brings decades of experience to the hospitality industry, helping restaurants focus on their teams, guests, and business growth. Every team member at OpenTable contributes to a collaborative, hospitality-driven culture. The Melbourne office is part of a global network committed to excellence in workplace experience. Role Overview The Office Manager, Workplace Experience, creates a welcoming and productive in-office environment. This role covers a range of responsibilities: daily office operations, facilities management, event planning, and fostering a sense of connection among employees. Hospitality and attention to detail are central to the position. Contract type: 9-month fixed-term maternity leave cover, with potential to extend to 12 months. Schedule: Part-time, 60% (3 days per week) in the Melbourne office. Required days: Monday, Thursday, and half days on Tuesday and Wednesday. What You Will Do Work closely with the global Workplace network to share knowledge and support best practices. Support regional virtual communities and assist co-located offices as needed. Manage daily office functions, ensuring a clean, organized, and efficient workspace for employees and visitors. Handle vendor relationships, including managing contracts and sourcing new suppliers as needed. Coordinate onsite catering, including snacks and lunches for staff. Oversee office supplies, shipping, and mail distribution. Plan and execute office events, from setup and decoration to breakdown, working with IT for audiovisual needs. Maintain the office calendar and update Wiki pages with relevant information. Identify opportunities to improve the office environment, operational standards, and processes. Work with the Office Lead and Social Committee to manage the office budget for events, supplies, and catering. Collaborate with the Office Lead to prepare and present monthly house meetings.

Role overview Pexa is hiring a People Experience Operations Lead based in Melbourne. This role manages the day-to-day operations of the People Experience team, focusing on smooth processes that support every stage of the employee journey. What you will do Oversee and improve operational processes within the People Experience function Support initiatives that build a positive workplace culture Work closely with colleagues to ensure a consistent experience for a diverse workforce Location This position is based in Melbourne.

Eurofins Scientific seeks a Quality Control Microbiology Analyst to join its Melbourne laboratory. This role ensures that microbiological testing meets rigorous quality and compliance standards, supporting the lab’s daily operations and reputation for reliability. Key responsibilities Carry out microbiological tests following established protocols and regulatory guidelines. Monitor laboratory procedures to confirm the accuracy and reliability of test results. Apply current technologies and methodologies to support the Testing & Laboratory department. Take part in ongoing efforts to improve laboratory quality and compliance. What we look for Careful attention to detail throughout all laboratory activities. Consistent commitment to high standards in testing and documentation. Dedication to supporting Eurofins Scientific’s reputation for compliant, dependable laboratory services.

Join our dynamic Claims Group at tal as a Claims Service Consultant! This is an exciting opportunity for individuals at the beginning of their careers to make a meaningful impact in the insurance industry.As a Claims Service Consultant, you will be responsible for assisting clients with their claims, providing exceptional customer service, and ensuring a smooth claims process. Your role will involve collaborating with various stakeholders to resolve claims efficiently and enhance customer satisfaction.If you possess strong communication skills, a passion for helping others, and a desire to grow within a supportive team environment, we want to hear from you!

Join the innovative product team at Squiz, where we are dedicated to developing a cutting-edge cloud-based Digital Experience Platform (DXP). Our platform offers essential capabilities such as Content Management, Optimization tools, and Platform services.We are looking for skilled Mid-Level Fullstack Software Engineers with a backend focus to enhance our product engineering team on a permanent basis. This role offers the opportunity to work with advanced technologies, including AI, while collaborating with talented engineers.Location: We embrace flexibility! This position is open to candidates across the eastern coast of Australia, including Sydney, Melbourne, and Brisbane. Enjoy the benefits of hybrid work, allowing you to choose your preferred working environment.

Join our dynamic team at KPMG Australia as a Manager in Risk & Controls Analytics, where you will be at the forefront of driving data-driven decision-making and enhancing risk management frameworks across multiple locations. In this pivotal role, you will leverage your analytical expertise to identify potential risks and implement effective control measures, ensuring the integrity and security of our data systems.