company

Customer Experience Representative

Rentokil-Terminix CanadaVaughan, Ontario, Canada
On-site Full-time CA$40.6K/yr - CA$43.7K/yr

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Experience Level

Experience

Qualifications

The ideal candidate will possess:Exceptional communication skills, characterized by persuasive abilities and a vibrant personality. A sales-oriented mindset with the capacity to identify opportunities within a service environment. Energy, positivity, and self-motivation. Natural empathy with the ability to establish strong rapport. Professional demeanor and excellent phone etiquette. A proven ability to thrive in a fast-paced environment.

About the job

Join Rentokil-Terminix Canada, a leading pest control provider renowned for its exceptional service in the property management sector. Our certified specialists utilize cutting-edge technology to safeguard millions of homes and businesses across Canada.

We are on the lookout for a dynamic Customer Experience Representative to become an integral part of our vibrant Concord team. This role is centered in our office and demands a proactive approach to customer service.

Salary: $40,560 - 43,680 annually

Work hours: 7 am - 4 pm EST

The responsibilities of a Customer Experience Representative encompass:

  • Building and maintaining strong customer relationships by addressing inquiries and concerns efficiently and professionally.
  • Handling customer service calls, completing web forms, and responding to emails.
  • Processing orders for both new and existing customers.
  • Investigating issues and resolving customer complaints effectively.
  • Updating and managing customer databases.
  • Actively promoting Terminix products and services.
  • Coordinating field technicians' schedules by monitoring their routes and status.
  • Communicating work orders, messages, and information between technicians and field management.
  • Striving for service excellence by adhering to best practices and business processes.
  • Delivering an outstanding customer experience to all clients.
  • Being available to meet customer needs as required.
  • Performing additional tasks as necessary.

About Rentokil-Terminix Canada

Rentokil-Terminix Canada has established itself as a preeminent pest control provider, dedicated to delivering exceptional services within the property management sector. Our commitment to innovation and technology enables us to protect millions of properties across Canada.

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