Customer Experience Program Manager

About UsAt DevDocs, we are a fully remote organization committed to empowering developers by creating exceptional documentation and documentation tools for leading clients such as Qualcomm, American Express, and C3 AI. Our team consists of technical experts who not only grasp complex product intricacies but also collaborate closely with clients to tackle their challenges and design automated solutions for their documentation processes.We are seeking a detail-oriented Program Manager who thrives in transforming intricate technical concepts into clear, actionable plans. In this pivotal role, you will facilitate the translation of architectural frameworks and innovative ideas into coordinated project execution, ensuring that progress is made thoughtfully while maintaining team alignment.As a Program Manager, you won't merely enforce deadlines; you will guide teams in identifying bottlenecks, proactively surface risks, and enhance our planning and delivery systems to ensure impactful work outcomes.Key Responsibilities:Oversee the entire delivery lifecycle from signed SOW to project kickoff, execution, and closure, including project charter development, success metrics establishment, milestone tracking, and operational cadence management.Manage day-to-day customer relationships, including stakeholder mapping, executive communications, expectation management, escalation processes, and fostering trust during transitions.Establish and maintain a comprehensive project management system, including an integrated project plan, RAID log (risks, assumptions, issues, dependencies), decision log, and change control processes.Monitor scope, budget, and delivery performance, including forecasting, cost management, tracking burn rates, change orders, and making informed tradeoff decisions.Facilitate high-quality meetings with customers and internal teams, ensuring clear agendas, effective facilitation, thorough notes, defined action items, and follow-ups to capture and execute decisions.Coach and empower the delivery team by clarifying roles and responsibilities, removing obstacles, enhancing execution habits, and elevating the standards for planning and communication.Track engagement health and delivery quality by monitoring progress, identifying early warning signals, and implementing corrective actions to prevent timeline or relationship deterioration.

Technical Project ManagerAbout UsAt DevDocs, we are pioneers in creating comprehensive documentation and innovative tools for leading companies such as Qualcomm, American Express, and C3 AI. Our fully remote team is composed of technical specialists who are passionate about understanding complex products and designing solutions that enhance documentation processes.We are seeking a Technical Project Manager who thrives on transforming intricate technical concepts into structured execution plans. In this pivotal role, you will facilitate the alignment of teams and ensure that projects progress thoughtfully and efficiently.As a Technical Project Manager, you will not just enforce deadlines but will proactively identify bottlenecks, mitigate risks early, and refine our project management systems to deliver impactful results.Key ResponsibilitiesOversee project scope and contract alignment, ensuring all stakeholders have a clear understanding of deliverables and addressing any challenges that arise during the project lifecycle.Lead project planning and roadmap creation, converting technical requirements into actionable timelines and milestones.Act as the pivotal coordination point for project delivery, managing dependencies, risks, and producing weekly project reports.Provide insightful project updates and recommendations to stakeholders.Collaborate closely with engineering teams to gain a solid understanding of system architecture, data flows, and development workflows (e.g., Jira, GitHub).Establish strong relationships with client stakeholders and decision-makers to promote alignment and long-term success.Foster collaboration with internal teams and the broader DevDocs ecosystem to build trust and ensure project alignment.Continuously enhance the systems we use for tracking work, communicating progress, and maintaining smooth project workflows.QualificationsProven experience managing technical or software delivery projects.Exceptional communication skills, capable of bridging the gap between engineering teams and executive stakeholders.Familiarity with project management and engineering tools such as Jira and GitHub.Experience implementing automation and AI tools to boost team efficiency (e.g., Jira automation, advanced JQL, dashboards, reporting tools like Tableau).Demonstrated ability to create systems that enhance team workflow, visibility, and coordination.Excellent organizational, problem-solving, and stakeholder management skills.PMP certification is preferred.Success MetricsSuccess in this role is defined by:Clear plans and shared priorities among teams.Early identification of risks and blockers.Effective communication and alignment across all project stakeholders.

At DevDocs, we seek talented developers dedicated to crafting exceptional documentation and innovative tools for our esteemed clients, including Qualcomm, American Express, and C3 AI.We pride ourselves on our technical expertise, ensuring our team is composed of individuals who not only understand our clients' products but can also offer consultancy, design automated documentation processes, and create vital documentation themselves.This position is a full-time, in-person role located at C3 AI’s office in Redwood City, California, where you will collaborate closely with fellow DevDocs engineers on documentation projects for C3 AI.Your ResponsibilitiesAs a pivotal player in a leading enterprise AI organization, you will engage with a range of products, including those focused on equipment reliability, generative AI, and demand forecasting.You will work directly with specific engineering teams to gain deep domain knowledge while partnering with the broader DevDocs team on significant initiatives.This role blends engineering, teaching, and tool-making, where you will:Quickly familiarize yourself with new technologies at C3 AI and simplify complex concepts.Create tools and AI workflows for streamlined project execution.Craft essential documentation and devise methods for systematization.Resolve complex knowledge architectures and improve upon existing code structures.Engage in detailed inquiry to uncover root issues and simplify processes.Enhance DevDocs through innovative processes, tools, and experimentation.

At DevDocs, we are a dynamic, fully remote team dedicated to empowering developers to create innovative documentation and tooling for prestigious clients such as Qualcomm, American Express, and C3 AI.Unlike traditional documentation teams, we focus on hiring technical specialists who possess a deep understanding of our clients' products. Our approach emphasizes collaboration, consultation, and the design of systems that streamline documentation processes while retaining the ability to author critical documents.Your RoleAs a Software and Documentation Engineer, you will blend the roles of engineer, educator, and innovator. Your responsibilities will include:Diving into new technologies, mastering them quickly, and translating complex concepts into understandable formats.Developing tools and AI-driven workflows to enhance project efficiency.Creating impactful documentation and establishing systematic approaches for documentation management.Reorganizing convoluted knowledge structures to improve clarity and accessibility.Conducting thorough inquiries to reach the core of challenges and simplify processes.Contributing to the continuous improvement of DevDocs through process optimization, tooling enhancements, and experimental initiatives.Ideal Candidate ProfileYou have a knack for quickly grasping new concepts and navigating unfamiliar terrain independently.Your writing style is direct and conversational, making complex ideas easy to understand.You possess an engineering mindset and thrive on problem-solving.You enjoy collaborating with clients or stakeholders and value social interactions.You have undertaken personal projects that showcase your initiative and creativity in addressing challenges.Company CultureFully Remote: Work with flexibility while maintaining U.S. timezone overlap.Work-Life Balance: We advocate for a 40-hour work week—no crunch culture here.Ownership: You will have opportunities to see your work in action.Continuous Learning: We allocate time and budget for professional development.Growth Opportunities: As projects evolve, so do roles. We support your aspirations for growth.

Join DevDocs, a fully remote company dedicated to crafting exceptional documentation and documentation tooling for clients such as Qualcomm, American Express, and C3 AI. Our team consists of skilled developers, not writers, who excel at understanding complex client products, providing consultative insights, and designing innovative tools to streamline documentation processes.Your RoleAs a Software and Documentation Engineer, you will embrace the dynamic intersection of engineering, writing, teaching, and tool-making. Your responsibilities will include:Diving into new technologies, rapidly mastering them, and translating technical complexities into understandable formats.Creating tools and AI-driven workflows to enhance project efficiency.Producing high-quality documentation, blog posts, and social media content.Reorganizing intricate knowledge structures and proposing better solutions.Asking incisive questions to uncover root issues and simplify processes.Contributing to the evolution of DevDocs through improvements in processes and experimentation.

Decentralized Software Engineer - Full StackAbout DevDocsAt DevDocs, we are passionate about creating advanced documentation and tooling solutions for industry leaders such as Qualcomm, American Express, and C3 AI. Our dynamic team consists of technical experts who not only understand products in-depth but also consult on challenges, designing automation tools and crafting vital documentation.Role OverviewWe are on the lookout for an innovative Decentralized Software Engineer – Full Stack who thrives on exploring distributed systems and state coordination. This role is perfect for those who enjoy learning new domains, contributing throughout the technology stack, and developing systems where precision and clarity are paramount.Your work will extend beyond conventional blockchain frameworks, making experience with distributed or decentralized systems—including ecosystems like Hyperledger—particularly advantageous. While deep specialization is not mandatory, we value curiosity and solid foundational knowledge.Key ResponsibilitiesDevelop and enhance full-stack systems that integrate decentralized or distributed components.Engage in both frontend and backend development to facilitate complex system behaviors.Address coordination, data flow, and state modeling challenges with analytical reasoning.Collaborate closely with a small, agile team to refine architectural strategies.Continuously learn new tools, languages, and paradigms as the problem landscape evolves.QualificationsMinimum of 5 years of professional software engineering experience.Proficient in full-stack development using TypeScript and/or Java.Genuine interest in distributed or decentralized systems.Familiarity with Hyperledger / Hyperledger Labs is a plus.Understanding of functional programming principles; experience with Haskell is a bonus, as is familiarity with Daml.A positive attitude, curiosity, and the ability to navigate through ambiguity.Why Join Us?By joining DevDocs, you will play a pivotal role in shaping our approach to decentralized systems, making impactful technical decisions, and building software that facilitates significant work—all while being part of a thoughtful, collaborative team.Our Work CultureFully remote work environment.Emphasis on sustainable work pace—no grind culture.High trust and shared ownership among team members.Opportunities for personal and professional growth.

Join Adobe as a Partner Program ManagerAt Adobe, we are dedicated to revolutionizing the world through digital experiences. We empower everyone—from budding artists to global enterprises—with the tools they need to create and deliver outstanding digital content. Our commitment is to enable individuals to craft stunning images, videos, and applications, transforming the way businesses engage with their customers across all platforms.We are on the lookout for top talent and are committed to fostering an exceptional workplace where respect and equal opportunity are paramount. We believe that innovation can stem from any corner of the organization, and your next big idea could be the one we’re waiting for!The OpportunityThe Adobe Technology Partner Program team is responsible for designing and managing the program that enables strategic Independent Software Vendors (ISVs) and technology firms to deliver distinctive integrated solutions that enhance Adobe Digital Experience solutions for our customers. Our dynamic team is seeking talented individuals who can assist partners in building and promoting integrations that enhance customer experiences.As a Partner Program Manager, your primary responsibility will be to ensure that your assigned partners maximize their engagement with the partner program. You will conduct regular meetings with partners to address inquiries, resolve challenges, and facilitate the delivery of partner program benefits.What You’ll DoFacilitate partner engagement to ensure they are leveraging all available program benefits.Regularly meet with partners to educate them about program advantages and guide them in accessing these benefits.Understand each partner’s business objectives and advocate for their needs within Adobe.Engage with the wider partner ecosystem to enhance the program and provide recommendations for creating a leading partner experience.Support Go-to-Market initiatives with Adobe’s field teams for partners.What You Need to SucceedPrevious experience in partner management, business development, or partner marketing.Exceptional communication skills.Proactive problem-solving abilities and foresight into partner needs.Familiarity with Adobe Digital Experience solutions and the Adobe partner ecosystem is advantageous.Experience with Crossbeam account matching software is a plus.This is a full-time agency position through Magnit at Adobe, where you will be fully integrated into the Adobe partner team and immersed in a globally recognized work environment celebrated for its outstanding employee experience. This role serves as a great opportunity to gain insight into Adobe and position yourself for potential full-time employment with Adobe.

Join Samsara as a Senior Program Manager specializing in Customer Success Programs. In this pivotal role, you will lead initiatives that enhance customer experience and drive engagement. You will collaborate with various teams to optimize processes, implement strategic solutions, and ensure seamless customer interactions. Your expertise will help us cultivate long-term relationships with our clients and contribute significantly to their success.

Role Overview Staubli Group is hiring a Customer Program Manager in Duncan. This role focuses on improving customer satisfaction and ensuring programs meet their goals. The position involves working with teams across the company to deliver customer programs smoothly and optimize every part of the customer experience. What You Will Do Coordinate cross-functional teams to implement customer programs Monitor program progress and address issues as they arise Work to enhance the overall customer experience throughout each program

Nymbus Inc. (https://nymbus.com/) is not just a frontrunner in the fintech arena; we are a dynamic community of innovators dedicated to transforming the banking experience. Our cutting-edge core platform and cloud-based solutions empower financial institutions to adapt, grow, and provide outstanding customer experiences. With an AI-first approach permeating all facets of our operations, we continually enhance our processes and maximize the value delivered to our clients. We're on the lookout for individuals who are curious, systems-oriented, and motivated to innovate the way work is accomplished. This unique role offers the chance to shape how modern, AI-driven organizations function—not only at Nymbus but also as an exemplary model for the broader industry.

Join our dynamic team at Mindlance as a Delivery and Program Manager. In this pivotal role, you will spearhead the planning, execution, and delivery of key projects, ensuring that they meet both client expectations and company standards. You will collaborate with cross-functional teams to drive efficiency and innovation in project management.

**API does not sponsor work visas**As a Program Manager for Customized Programs at Academic Programs International (API), you will take the lead in managing a dynamic portfolio of customized, faculty-led, and experiential study abroad programs tailored for U.S. colleges, universities, and partner institutions. Your role encompasses the entire lifecycle of program management—from development and negotiation to execution and evaluation.In this position, you will cultivate and maintain strong professional relationships with university faculty and study abroad staff, while actively seeking new opportunities to expand our customized program offerings. Daily responsibilities include:Overseeing a portfolio of customized, faculty-led experiential programs.Identifying and pursuing new customized program development opportunities.Gathering detailed requirements for requested programs.Collaborating with international staff and partner organizations to design comprehensive itineraries and budgets.Preparing and presenting detailed program proposals and contracts to university partners.Managing the pre-departure process to ensure preparations among international staff, enrollment staff, and faculty are seamless.Evaluating post-program feedback, recommending improvements, and initiating the renewal process for upcoming programs.

Higher Logic brings together people, knowledge, and ideas to help organizations and individuals succeed. More than 3,000 customers use the platform to power over 350,000 online communities, reaching 200 million users in 42 countries. The company’s solutions serve growth-stage businesses and associations, helping them build stronger connections with their customers and members. The team values honesty, open communication, and diverse perspectives. Feedback, learning from both successes and setbacks, and a culture of empathy and inclusion are central to how colleagues work together. Role overview The Customer Advocacy Program Manager leads customer engagement programs that support retention, product adoption, and satisfaction. This position focuses on advocacy, community, and engagement initiatives that align with Higher Logic’s strategy. Collaboration across departments is a key part of the work, with an emphasis on strengthening customer relationships and ensuring the customer voice is heard throughout the organization. What you will do Execute and expand customer engagement programs to increase retention and product adoption Support advocacy, community, and engagement initiatives in line with organizational goals Work with teams across the company to deepen customer relationships and amplify customer feedback Design and refine program frameworks for ongoing improvement Drive alignment across teams and introduce new approaches to enhance program effectiveness and business outcomes Location This is a US-Remote position.

About Our Company:Located in the heart of Denver, Cologix stands as a premier network-neutral interconnection and hyperscale edge data center provider across North America. With a robust platform, we empower our clients with access to over 45 digital edge and Scalelogix℠ hyperscale edge data centers spread across 13 markets in the United States and Canada. Our expansive carrier-dense ecosystem features 710+ networks, 360+ cloud providers, 35+ onramps, and seven Internet exchanges. Serving nearly 2,000 customers, we prioritize strong partnerships through exceptional operational support and unparalleled customer service. Supported by one of North America's largest infrastructure funds, Cologix fosters a culture that emphasizes the value of our people, our environment, and our clients through our experienced leadership, certified staff, and commitment to ESG initiatives.About the Position:Cologix is on the lookout for a proactive, detail-oriented Technical Program Manager who will champion excellence in service delivery for our valued customers. This pivotal role acts as the primary liaison between our organization and key strategic clients throughout the service delivery life cycle, ensuring their expectations are consistently met or surpassed. The ideal candidate is exceptionally organized, thrives in dynamic environments, and possesses outstanding communication skills while continuously seeking to enhance processes.As the Technical Program Manager, you will collaborate with internal teams and external vendors to ensure seamless service delivery, adeptly managing multiple priorities to provide significant value to both the organization and our clients.

Jobgether seeks a Program Manager to coordinate and oversee projects remotely from North Carolina. This role involves guiding projects from the initial planning stages through to completion, working in partnership with teams across the company to ensure successful outcomes. What you will do Keep project timelines organized and ensure deadlines are met Monitor budgets and distribute resources as needed Work with cross-functional teams to advance project objectives Deliver projects that meet established goals and expectations Location This position is fully remote for residents of North Carolina.

Jobgether is hiring a Director of Program Management to work remotely from Colorado. This position leads major strategic initiatives and manages a portfolio of programs, all within a remote environment. Key Responsibilities Direct several programs, making sure each aligns with company goals and priorities. Encourage teamwork across departments to keep projects moving forward and address obstacles as they arise. Advance organizational objectives through strong program management practices. Location This is a remote role based in Colorado.

jobgether seeks a Remote Program Management Director located in Idaho. This position oversees several programs at once, ensuring each aligns with the company’s broader goals. Role overview The director will coordinate program activities, monitor progress, and support teams to meet key milestones. The role requires strong leadership to keep projects moving forward and to resolve challenges as they arise. Requirements Extensive background in program management Proven ability to guide multiple projects simultaneously Experience delivering results that support organizational strategy

Role overview Jobgether is hiring a Remote Program Manager based in Maryland. This position leads a portfolio of programs and coordinates work across different teams to help the company reach its goals. The Program Manager shapes strategies, manages schedules, and keeps each program moving according to plan. What you will do Develop and refine program strategies that support company objectives Oversee schedules and monitor progress for several programs at once Collaborate with cross-functional teams to keep projects on track Communicate regularly with stakeholders and manage their expectations Spot opportunities to improve how programs run and enhance project results Who succeeds in this role This position suits someone who enjoys collaborating remotely, adapts easily to change, and aims for strong results. Experience working with distributed teams and managing complex projects is helpful.

jobgether seeks a Technical Program Manager based in Illinois to coordinate technical projects in a fully remote environment. This position plays a central role in guiding projects from initial planning through to completion. Role overview The Technical Program Manager will organize and direct technical programs, ensuring that project objectives are met on schedule. Collaboration with teams across multiple disciplines is a key part of this role, helping align work toward shared goals. What you will do Oversee the planning, execution, and delivery of technical projects Work remotely with cross-functional teams to achieve program milestones Support coordination between different specialties to keep projects on track Requirements Located in Illinois Experience managing technical programs or projects Comfort working with remote teams