Customer Experience Manager

Why Weave ExistsAt Weave, our mission is to revolutionize the way therapeutic knowledge is recorded, transformed, and shared throughout the drug development process. We empower human experts with AI tools to expedite bringing drugs to patients efficiently, safely, and affordably.The Weave Platform enhances regulatory workflows by integrating AI intelligently and creatively at every stage. Together with our clients, Weave is crafting the AI workbench for the entire therapeutic lifecycle.The Role & Your MissionWeave is reimagining the regulatory landscape of drug development through AI. Our aim is to significantly hasten the process of getting drugs into the market.We are in search of a customer-centric, self-motivated individual to establish our Customer Experience & Support strategy, reporting directly to our Director of Customer Success. This vital role demands exceptional skills and a unique disposition. You will guide our clients (pharmaceutical companies) in mastering our platform and tailoring it to their needs, primarily through technological means. A deep understanding of their methodologies, processes, objectives, and tactical outputs throughout the lifecycle of their therapeutics is essential to ensuring their success on Weave’s platform.Initially, you will engage directly with our first customers, creating value through hands-on execution, learning, and refining processes as our customer base expands and our CX/CS operations develop.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

Welcome to Bugcrowd. Established in 2012, we empower organizations to regain control and stay ahead of cyber threats by harnessing the collective ingenuity and expertise of our customers and a trusted alliance of elite hackers. Our patented data and AI-powered Security Knowledge Platform™ enables our diverse network of hackers to uncover hidden vulnerabilities and adapt quickly to evolving threats, including zero-day exploits. With unparalleled scalability and adaptability, our CrowdMatch™ technology seamlessly identifies the right talent for your unique security challenges. Join us in creating a new era of crowdsourced security that outpaces malicious actors. Discover more at www.bugcrowd.com. Headquartered in San Francisco and New Hampshire, Bugcrowd is backed by renowned investors such as General Catalyst, Rally Ventures, and Costanoa Ventures.Job SummaryBugcrowd is seeking a dynamic, self-motivated individual to join our expanding Customer Experience Specialist Team. In this role, you will be an essential part of a team dedicated to ensuring the success of various programs on the Bugcrowd platform, which continues to grow daily.As a Customer Experience Specialist, you will engage directly with our small-to-medium business (SMB) clients throughout the entire customer lifecycle. Your goal will be to drive results that align with strategic business objectives. The Customer Experience Team plays a crucial role in establishing and communicating a clear path to success for our clients while offering technical guidance across diverse scenarios.This position reports to the Senior Manager of Customer Experience.Essential Duties & ResponsibilitiesThis is an exciting opportunity to play a vital role in Bugcrowd’s Customer Experience program. We are looking for a highly organized, detail-oriented individual with strong communication, technical, and interpersonal skills to thrive in our fast-paced environment. A keen focus on collaboration with our teams is essential for success.In this role, you will be responsible for:Customer and Program Strategy: Understand client needs, manage expectations, and implement effective strategies to ensure successful program delivery.

Join DoorDash's dynamic Customer Experience and Integrity team as a Senior Associate, where you will play a crucial role in ensuring our frontline support workforce is equipped for major company initiatives. You will oversee the readiness lifecycle, translating complex product launches and policy changes into actionable plans that empower our 15,000 agents. Your success will be defined by your ability to work autonomously, engage with cross-functional partners, and implement scalable changes that enhance our support network. Reporting to the Manager of Customer Experience - Readiness, you will be instrumental in maintaining exceptional service quality during periods of rapid growth.

About ShepherdAt Shepherd, we are a forward-thinking Managing General Underwriter (MGU) that is reshaping the landscape of commercial Property & Casualty insurance for industries facing high hazards. Our core mission is to eliminate risk-related friction for the innovators and builders who shape our physical world, ensuring their progress is safeguarded from the initial concept through to construction and throughout decades of operation.Our vision is to develop the fastest and most intelligent commercial risk platform, where our underwriting expertise, innovative data solutions, and automation converge to provide:Quicker decision-making processesMore precise and intelligent pricing modelsImproved risk management outcomesAt Shepherd, we believe that safety, speed, and quality can coexist and enhance each other. We are not just updating insurance products; we are building the risk infrastructure necessary for the next generation of financial services, where technology, underwriting, and strategic partnerships work in unison to bolster the world’s most vital industries.Our InvestorsSo far, Shepherd has successfully raised over $20 million from esteemed investors, including:Spark CapitalCostanoa VenturesY CombinatorSusa VenturesIntact VenturesAnd several other notable backersJoin Our TeamWe are a passionate team of technologists and insurance enthusiasts, dedicated to bridging the gap between technology and traditional insurance practices. Discover more about us on our About page.Your RoleAs a Customer Experience Associate, you will play a pivotal role in enhancing client servicing and ensuring customer success. Your efforts will be directed towards cultivating customer champions and streamlining internal processes to elevate the overall customer experience.

About FoundAt Found, we recognize the unique challenges faced by the self-employed workforce, which encompasses a vibrant community of 60 million Americans. Navigating complexities such as taxes, accounting, bookkeeping, and business banking can be daunting. That's where we step in.We are dedicated to crafting innovative tools that empower self-employed individuals with the security and peace of mind that has traditionally been reserved for larger corporations. Our business banking solutions automate tax and expense tracking, allowing small business owners to focus more on their passions rather than their finances.We invite kind, resourceful, and passionate individuals to join us in creating a robust safety net for the self-employed.Key Responsibilities:Collaborate with cross-functional teams to shape the product roadmap and influence company-wide strategy; analyze customer trends, gather product feedback, and identify pain points.Mentor managers to ensure their teams achieve goals and excel in their daily operations.Establish and track KPIs, OKRs, and operational tasks to drive team performance; develop strategic initiatives for the Customer Experience organization.Contribute to the creation of internal processes, policies, documentation, and training that bolster team effectiveness.Assist customers by managing high-profile internal and external escalations.

Join our dynamic team at Allspice as a Customer Experience Engineer, where you'll play a pivotal role in enhancing customer interactions and satisfaction. In this position, you will utilize your technical skills to optimize our customer experience platforms, ensuring seamless integration and functionality. Your insights and innovative approaches will help shape the future of our customer engagement strategies.

Join Figma as an Onboarding Manager, where you will play a pivotal role in enhancing the customer journey. Your primary responsibility will be to guide new users through the onboarding process, ensuring they receive the best start possible with our product.You will collaborate closely with cross-functional teams to develop engaging onboarding programs that resonate with our customers, helping them achieve their goals effectively and efficiently. Your innovative strategies will not only enhance user satisfaction but also contribute to overall customer retention.

Anthropic is hiring a Workplace Experience Operations Manager in San Francisco, CA. This role centers on strengthening the employee experience by managing daily workplace operations and supporting a collaborative, engaging environment. Role overview The Workplace Experience Operations Manager ensures smooth day-to-day functioning of the office. This position focuses on creating a space where employees can work together effectively and feel supported in their work. What you will do Oversee daily workplace operations to maintain a seamless environment Support efforts that encourage collaboration and innovation among employees Promote operational excellence in all aspects of the workplace Location This position is based in San Francisco, CA.

Extend seeks a Fraud Operations Specialist I to join its remote US team. This position plays a key role in protecting both merchants and customers by investigating potential fraud and supporting a secure transaction environment. The work centers on analyzing data, identifying suspicious patterns, and helping refine risk management processes. What you will do Review claims in real time: Assess incoming claims for signs of fraud or abuse. Collect relevant information, communicate findings, and offer insights that help improve risk models. Make risk score judgments: Analyze customer behavior and incidents using various data sources. Begin with evaluating risk scores and progress to recommending claim approvals or denials based on your assessments. Lead fraud investigations: Conduct thorough investigations and share updates on emerging fraud and abuse trends with the team. Follow procedures: Manage each investigation from start to finish, adhere to all regulatory and departmental guidelines, base decisions on evidence, and report any discrepancies you encounter. Requirements Experience in fraud operations, preferably within eCommerce Strong communication skills Comfort with spreadsheets and data analysis tools Extend supports more than 1,000 merchant partners across industries like fashion, electronics, furniture, and more. The company combines advanced technology and attentive support to help partners manage post-purchase needs, including fraud detection. This role is fully remote within the United States.

Join Whatnot, a dynamic platform revolutionizing the way collectors connect and trade. We are seeking a passionate Software Engineer focused on Customer Experience to enhance our user interface and optimize our customer interactions. In this role, you will collaborate with cross-functional teams to design and implement scalable solutions, ensuring a seamless experience for our users.

Join Whatnot, a vibrant and innovative platform revolutionizing the way people buy and sell collectibles and unique items. As a Software Engineer specializing in Customer Experience (CX), you will play a crucial role in enhancing our user interfaces and overall customer satisfaction. Your expertise in software development will help us deliver exceptional experiences to our users, ensuring they feel engaged and valued throughout their journey on our platform.

Join Valerie Health as an Operations Specialist, where you will play a crucial role in enhancing our operational processes and ensuring seamless functionality across our departments. You will work collaboratively with various teams to drive efficiency and optimize performance.

Hiring disclaimer *This is an ongoing role with multiple openings as we continuously expand our team to meet growing customer demands.*The RoleAt Candid Health, we are on the lookout for enthusiastic Customer Strategy & Operations team members for 2026! Our team has experienced substantial growth over the past year, and we are eager to welcome fresh talent to help maintain our momentum and contribute to our ongoing expansion.In this pivotal role, you will manage a portfolio of existing customers, ensuring they achieve exceptional revenue cycle outcomes. You will engage with them directly to address their challenges, such as analyzing denial issues and identifying workflow gaps, while collaborating with various internal teams at Candid to devise effective solutions.As a member of this dynamic team, you will play a crucial role in alleviating the complexities of medical billing for our customers. If you share our passion for innovation in this space, we would love to connect and explore if you are the right fit for our team!Your ResponsibilitiesEngage closely with our current customers to uncover their most pressing pain points and devise creative strategies to address them.Take ownership of significant business outcomes, being accountable for driving crucial metrics that impact the company.Conduct detailed data analysis to identify the root causes of customer issues and provide data-driven recommendations for solutions.Help develop operational and product-oriented solutions, including workflow redesign and automation of manual tasks.Maximize the value Candid delivers to customers by ensuring a higher percentage of claims are paid swiftly and with minimal effort.Collaborate with teams across Candid, including RCM, Customer Support, Product, Design, and Engineering, to tackle our customers' most significant challenges.Contribute to shaping a positive company culture, making Candid Health an exceptional place to work.Who You Are1-5 years of relevant experience.Demonstrated success in owning and driving key business outcomes within high-performing teams.

Whatnot is hiring an Engineering Manager focused on Customer Experience in San Francisco, CA. This position leads a team working to improve every stage of the customer journey. Role overview This role centers on guiding engineers as they build and refine technology to support customer needs. The team’s work aims to boost user satisfaction and make interactions with Whatnot more seamless. What you will do Lead and mentor a group of engineers dedicated to customer experience projects Drive technical solutions that improve how customers interact with the platform Shape and influence customer experience strategy to align with business objectives Ensure engineering efforts support both user satisfaction and company goals Impact Your leadership will help define how technology supports customers at Whatnot. The work done by this team directly affects customer satisfaction and the company’s ability to meet its objectives.

Join Our Team as a Product Operations Builder:At Reevo, you will play a pivotal role in shaping the day-to-day and strategic operations that enhance our product offerings and customer experiences. This position is essential in driving operational efficiencies through effective policies, onboarding processes, and cross-functional collaboration, ensuring we consistently meet our budget, quality, and timeline objectives.We prioritize fostering a robust in-person culture, and your presence at our San Francisco office five days a week will be crucial as we continue to build and scale our operations.

Join Adyen as the Head of Product Analytics for Customer Experience, where you will lead our analytics team to enhance the user journey through data-driven insights. You will collaborate with product managers and engineers to optimize customer experiences, leveraging analytics tools to make informed decisions that drive business growth.In this pivotal role, you will be responsible for developing and executing analytical strategies that improve product offerings and customer satisfaction. You will also mentor a team of analysts, fostering a culture of innovation and excellence.

At InterPayments, a leading FinTech SaaS company based in San Francisco, CA, we are at the forefront of innovation, merging payments and data intelligence. Our mission is to enable merchants and their software providers to significantly reduce payment processing costs. We provide cutting-edge data services that Fortune 1000 companies trust to enhance competition in payment processing with every transaction.We are looking for passionate, team-oriented individuals who are eager to tackle challenges, drive innovation, and make a substantial impact while cultivating strong relationships with our clients.Role & PurposeThis is a fully remote, impactful position crucial to how InterPayments engages with its customers. In the complex world of payments, you will be the go-to expert for our merchants, ready to assist them when they face challenges. If you thrive on problem-solving, building relationships, and designing new experiences to improve our services, this role is for you.This position serves as a launchpad for your career. You will collaborate with various departments, including Sales, Product, Engineering, Finance, and Customer Success, positioning you at the heart of a rapidly growing fintech startup. As our operations expand, this role offers pathways into Operations, Customer Success, and Team Leadership opportunities.

About Scribd:At Scribd Inc. (pronounced “scribbed”), our mission is to ignite human curiosity. As part of our team, you will help craft a world rich with stories and knowledge, facilitate the exchange of ideas and information, and empower collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.We cultivate a culture where our employees can express their true selves and take bold actions; where we engage in meaningful debates and commit to decisions, embracing the unpredictable twists of our journey. Every team member is empowered to take initiative while we remain focused on our customers.We believe in a balanced workplace structure that fuses individual flexibility with community connections. With our Scribd Flex program, employees can collaborate with their managers to select a work style that best fits their personal needs. A key element of Scribd Flex is our commitment to fostering intentional in-person interactions that enhance collaboration, build culture, and strengthen connections. Thus, occasional in-person attendance is required for all Scribd employees, irrespective of their work location.We are searching for new team members who embody “GRIT.” This concept represents the blend of passion and perseverance toward long-term objectives. At Scribd, we believe in the potential this can unlock, encouraging employees to embrace a GRIT-ty approach in their work. In practical terms, GRIT stands for setting and achieving Goals, delivering Results, contributing Innovative solutions, and positively influencing the Team through collaboration and a great attitude.Overview:We are on the lookout for an experienced Director of Customer Operations to spearhead both the strategic vision and the day-to-day management of this important function. The ideal candidate will translate company objectives into measurable operational outcomes while cultivating and developing high-performing teams. We seek a leader who perceives AI not merely as a tool for efficiency but as a transformative force in engaging with our community. This individual will guide the transition from traditional support models to an AI-first operation that not only expands our reach but also deepens the human connection with our audience.